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Home • Recalls • Product Safety Recall N182206311 Diesel Engine Block Heater Cord – 2017-2019 Chevrolet Silverado & GMC Sierra

Recalls

Product Safety Recall N182206311 Diesel Engine Block Heater Cord – 2017-2019 Chevrolet Silverado & GMC Sierra

oemdtc March 16, 2020 No Comments

April 25, 2019 NHTSA CAMPAIGN NUMBER: 19V328000

Engine Block Heater/Terminal Short-Circuit

A short-circuit may damage the engine components and increase the risk of fire.

 

NHTSA Campaign Number: 19V328

Manufacturer General Motors LLC

Components ENGINE

Potential Number of Units Affected 324,226

 

Summary

General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 4500, 5500 and 6500 vehicles and 2017-2019 Chevrolet Silverado 2500 and 3500 vehicles and GMC Sierra 2500 and 3500 vehicles equipped with Duramax 6.6 liter diesel engines and an optional engine-block heater. The engine block heater cord or the terminals that connect the heater cord to the block heater may short circuit and fail.

 

Remedy

GM will contact owners, dealers will replace the engine block heater, free of charge. Additionally, in Chevrolet Silverado 2500 and 3500 vehicles, dealers will install a new rerouted heater cord. The recall began December 11, 2019. Owners may contact GM customer service at 1-586-596-1733. GM’s number for this recall is N182206310.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall


Parts

Quantity Part Name Part No.
  Chevrolet Silverado 4500/5500/6500 Medium Duty Enable Engine-Block Heater  
1 Element – Engine Coolant Heater 12705875
2 Dex-Cool Engine Coolant 12346290 Product Safety Recall N182206311 Diesel Engine Block Heater Cord - 2017-2019 Chevrolet Silverado & GMC Sierra • small light
Chevrolet Silverado/GMC Sierra 2500/3500 Enable Engine-Block Heater
1 Kit – Engine Block Coolant Heater (contains engine coolant heater element and power cord) 19419326
2 Dex-Cool Engine Coolant – US 12346290

 

Dex-Cool Engine Coolant – Canada 10953464
Obtain locally in compliance w/ GM spec GMW3420 and Material Specification 9985809 (all other countries)
4 Locally Sourced Automotive Quality Wire Tie NPN

 



Frequently Asked Questions (FAQs) for Safety Recall N182206311
Diesel Engine Block Heater Cord

 

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above. 

Q1) Which vehicles are involved?
A1) 2017-2019 Chevrolet Silverado 2500/3500, 2017-2019 GMC Sierra 2500/3500 and 2019 Chevrolet Silverado 4500/5500/6500 vehicles equipped with the Duramax diesel 6.6 liter engine (RPO L5P or L5D) and the optional engine-block heater cord (RPO K05).

 

Q2) What is the issue or condition?
A2) A short-circuit condition may develop in the engine-block heater cable or in the terminals that connect the heater cable to the block heater.  While GM’s root-cause analysis is ongoing, GM has determined that a short-circuit condition can occur in these vehicles if: (i) a block-heater coolant leak develops and coolant contacts the block-heater cable terminals while the cable is plugged into an energy source; or (ii) the heater cable itself is chafed or damaged due to improper routing, use, or storage.

 

Q3) What symptoms may be experienced?  What warning signs may be associated with the issue or condition described?
A3) If the engine-block heater is on, and this condition is present in the vehicle, customer may notice: (i) smoke or a burning smell; (ii) poor block-heater performance; (iii) tripped circuit breakers or blown vehicle fuses; (iv) damage to the block heater, the heater cable, or engine components; and (v) block-heater coolant pooling under the vehicle.

 

Q4) What is the remedy/repair?
A4) GM will provide this information when available.

 

Q5) What is the safety risk?  Is the vehicle safe to drive?
A5) GM is developing a final repair that will restore the functionality of the engine-block heater.  Until this repair is available, customers should not use the engine-block heater.   Using the block heater could cause a short circuit, which could cause damage to engine components and, in rare cases, start a fire in the engine compartment.

 

Q6) Does the customer have to pay for this remedy/repair?
A6) No, when the remedy is available this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?
A7) No, GM is developing a final repair that will restore the functionality of the engine-block heater.  Customers will be notified when this repair is available.

 

Q8) What should customers do until recall repairs can be completed?  Are there any special instructions?
A8) GM is developing a final repair that will restore the functionality of the engine-block heater.  Until this repair is available, customers should not use the engine-block heater.

 

Q9) How can customers check to see if their vehicle is involved in this field action?
A9) Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?
A10) Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall.  Please refer to Warranty Administration Bulletin #17-NA-073:  Field Action Courtesy Transportation Policy for further information.   Medium Duty is excluded from courtesy transportation.

 

 


15 Affected Products

Vehicles

MAKE MODEL YEAR
CHEVROLET SILVERADO 2500 2017-2019
CHEVROLET SILVERADO 3500 2017-2019
CHEVROLET SILVERADO 4500HD 2019
CHEVROLET SILVERADO 5500HD 2019
CHEVROLET SILVERADO 6500HD 2019
GMC SIERRA 2500 2017-2019
GMC SIERRA 3500 2017-2019

 


51 Associated Documents

Manufacturer Notices(to Dealers,etc) – Date: May 27, 2019 Subject: N182206312 – Safety Recall Diesel Engine Block Heater Cord

RCMN-19V328-6644.pdf 11.655KB

RCMN-19V328-6644

Frequently Asked Questions (FAQs) for Safety Recall N182206312 Diesel Engine Block Heater Cord

RMISC-19V328-0327.pdf 85.626KB

RMISC-19V328-0327

Safety Bulletin

RCSB-19V328-3409.pdf 375.668KB

To View or Download this Document Click Here

 

RCSB-19V328-3409

Manufacturer Notices(to Dealers,etc) – Date: May 1, 2019 Subject: Revised Upcoming Safety Recall N182206311 on Customer Owned Vehicles Diesel Engine Block Heater Cord

RCMN-19V328-1321.pdf 65.936KB

RCMN-19V328-1321

Frequently Asked Questions (FAQs) for Safety Recall N182206311 Diesel Engine Block Heater Cord

RMISC-19V328-9158.pdf 87.224KB

RMISC-19V328-9158

Manufacturer Notices(to Dealers,etc) – Date: May 14, 2019 Subject: N182206311 – Safety Recall Diesel Engine-Block Heater Cord

RCMN-19V328-8164.pdf 62.21KB

RCMN-19V328-8164

Manufacturer Notices(to Dealers,etc) – Date: April 30, 2019 Subject: Reminder – Stop Delivery Order for Upcoming Safety Recall N182206312

RCMN-19V328-8139.pdf 10.938KB

RCMN-19V328-8139

Manufacturer Notices(to Dealers,etc) – Date: May 8, 2019 Subject: Partial Cancellation of Stop Delivery Order GM Reference Number N182206312

RCMN-19V328-5991.pdf 11.158KB

RCMN-19V328-5991

Safety Bulletin

RCSB-19V328-8284.pdf 393.16KB

To View or Download this Document Click Here

 

RCSB-19V328-8284

Safety Bulletin

RCSB-19V328-8300.pdf 522.238KB

To View or Download this Document Click Here

 

RCSB-19V328-8300

Frequently Asked Questions (FAQs) for Safety Recall N182206311 Diesel Engine Block Heater Cord

RMISC-19V328-3734.pdf 86.565KB

RMISC-19V328-3734

Frequently Asked Questions (FAQs) for Safety Recall N182206312 Diesel Engine Block Heater Cord

RMISC-19V328-8865.pdf 85.662KB

RMISC-19V328-8865

Frequently Asked Questions (FAQs) for Safety Recall N182206310 Diesel Engine Block Heater Cord

RMISC-19V328-2468.pdf 86.471KB

RMISC-19V328-2468

Safety Bulletin

RCSB-19V328-5098.pdf 384.268KB

To View or Download this Document Click Here

 

RCSB-19V328-5098

Chronology

RMISC-19V328-7318.pdf 149.473KB

RMISC-19V328-7318

Defect Notice 573 Report

RCLRPT-19V328-5658.PDF 214.446KB

RCLRPT-19V328-5658

ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19V328-1693.pdf 171.472KB

RIONL-19V328-1693

Manufacturer Notices(to Dealers,etc) – Date: May 31, 2019 Subject: N182206311-01 – Safety Recall Diesel Engine-Block Heater Cord Revised Service Procedure

RCMN-19V328-1882.pdf 59.981KB

RCMN-19V328-1882

Manufacturer Notices(to Dealers,etc) – Date: April 26, 2019 Subject: N182206310 – Safety Recall Diesel Engine Block Heater Cord

RCMN-19V328-8892.pdf 60.835KB

RCMN-19V328-8892

Manufacturer Notices(to Dealers,etc) – Date: April 26, 2019 Subject: Stop Delivery Order for Upcoming Safety Recall N182206312

RCMN-19V328-7499.pdf 67.078KB

RCMN-19V328-7499

Recall Acknowledgement

RCAK-19V328-6308.pdf 245.624KB

RCAK-19V328-6308

Safety Bulletin

RCSB-19V328-9120.pdf 774.632KB

To View or Download this Document Click Here

 

RCSB-19V328-9120

ISSUED Owner Notification Letter(Part 577)

RCONL-19V328-2571.pdf 131.305KB

RCONL-19V328-2571

ISSUED Owner Notification Letter(Part 577)

RCONL-19V328-4542.pdf 137.686KB

RCONL-19V328-4542

Manufacturer Notices(to Dealers,etc)

RCMN-19V328-5251.pdf 62.538KB

RCMN-19V328-5251

Manufacturer Notices(to Dealers,etc)

RCMN-19V328-4763.pdf 58.871KB

RCMN-19V328-4763

Manufacturer Notices(to Dealers,etc)

RCMN-19V328-3075.pdf 98.2KB

RCMN-19V328-3075

Recall Quarterly Report #1, 2019-4

RCLQRT-19V328-7219.PDF 211.163KB

RCLQRT-19V328-7219

ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19V328-2964.pdf 171.472KB

RIONL-19V328-2964

Safety Bulletin

RCSB-19V328-9904.pdf 917.686KB

To View or Download this Document Click Here

 

RCSB-19V328-9904

Safety Bulletin

RCSB-19V328-1222.pdf 1041.534KB

To View or Download this Document Click Here

 

RCSB-19V328-1222

Safety Bulletin

RCSB-19V328-2824.pdf 256.783KB

To View or Download this Document Click Here

 

RCSB-19V328-2824

Safety Bulletin

RCSB-19V328-4955.pdf 889.599KB

To View or Download this Document Click Here

 

RCSB-19V328-4955

Manufacturer Notices(to Dealers,etc) – Date: October 16, 2019 Subject: N182206310-02 – Safety Recall Diesel Engine Block Heater Cord Revised Service Procedure

RCMN-19V328-8177.pdf 61.389KB

RCMN-19V328-8177

Manufacturer Notices(to Dealers,etc) – Date: October 24, 2019 Subject: N182206311-03 – Safety Recall Diesel Engine-Block Heater Cord Revised Service Procedure

RCMN-19V328-6285.pdf 61.989KB

RCMN-19V328-6285

Recall 573 Report-Amendment 2

RCLRPT-19V328-6625.PDF 214.557KB

RCLRPT-19V328-6625

Recall 573 Report-Amendment 3

RCLRPT-19V328-4088.PDF 214.522KB

RCLRPT-19V328-4088

Recall 573 Report-Amendment 4

RCLRPT-19V328-2632.PDF 214.917KB

RCLRPT-19V328-2632

Recall 573 Report-Amendment 5

RCLRPT-19V328-2215.PDF 214.868KB

RCLRPT-19V328-2215

Recall 573 Report-Amendment 1

RCLRPT-19V328-8308.PDF 214.482KB

RCLRPT-19V328-8308

Manufacturer Notices(to Dealers,etc) – Date: July 11, 2019 Subject: N182206311-01 – Safety Recall Diesel Engine-Block Heater Cord Update of VINs to Open Status in IVH

RCMN-19V328-2527.pdf 61.555KB

RCMN-19V328-2527

Safety Bulletin

RCSB-19V328-4694.pdf 610.227KB

To View or Download this Document Click Here

 

RCSB-19V328-4694

Manufacturer Notices(to Dealers,etc) – Date: October 14, 2019 Subject: Diesel Engine-Block Heater Cord Field Actions

RCMN-19V328-7134.pdf 67.539KB

RCMN-19V328-7134

Frequently Asked Questions (FAQs) for Safety Recall N182206311 Diesel Engine Block Heater Cord

RMISC-19V328-0547.pdf 87.281KB

RMISC-19V328-0547

Manufacturer Notices(to Dealers,etc) – Date: October 14, 2019 Subject: N182206310-01 – Safety Recall Diesel Engine Block Heater Cord Revised Parts, Warranty and Service Procedure

RCMN-19V328-1361.pdf 61.259KB

RCMN-19V328-1361

Manufacturer Notices(to Dealers,etc) – Date: October 14, 2019 Subject: N182206312-01 – Safety Recall Diesel Engine Block Heater Cord Revised Parts, Warranty and Service Procedure

RCMN-19V328-5232.pdf 64.284KB

RCMN-19V328-5232

Safety Bulletin

RCSB-19V328-3470.pdf 489.052KB

To View or Download this Document Click Here

 

RCSB-19V328-3470

Safety Bulletin

RCSB-19V328-5010.pdf 197.128KB

To View or Download this Document Click Here

 

RCSB-19V328-5010

Frequently Asked Questions (FAQs) for Safety Recall N182206312 Diesel Engine Block Heater Cord

RMISC-19V328-1713.pdf 85.962KB

RMISC-19V328-1713

Manufacturer Notices(to Dealers,etc) – Date: October 14, 2019 Subject: N182206311-02 – Safety Recall Diesel Engine-Block Heater Cord Revised Parts, Warranty and Service Procedure

RCMN-19V328-4967.pdf 67.183KB

RCMN-19V328-4967

Frequently Asked Questions (FAQs) for Safety Recall N182206310 Diesel Engine Block Heater Cord

RMISC-19V328-6609.pdf 86.743KB

RMISC-19V328-6609

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V328&docType=RCL

 


 

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Last update on 2022-05-22 / Affiliate links / Images from Amazon Product Advertising API

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