14515 – Chassis Electronic Control Module Internal Contamination – 2007-2014 Buick Cadillac Chevrolet GMC Hummer Saturn

SEOCONTENT-START

30001 Van Dyke Road  Warren, MI 48090-9020
GENERAL MOTORS LLC
Global Vehicle Safety
July 29, 2016
Subject: Clarification on Quarterly Report Figures Recall 14V614 (GM14515)
Data obtained through IHS1 as of June 30, 2016 identified the following number of VINs as non-actionable relative to recall 14V614 (GM14515). These totals were comprehended in the 2016 2nd quarter completion report as removed. These VINs remain open to this recall and these vehicles can still receive the recall remedy should they ever return to use.
• 47 VINs were identified as branded destroyed.2 These vehicles are reported on quarterly completion reports under ‘scrapped.’
• 51 VINs have not been registered for two or more consecutive registration periods. These vehicles are reported on quarterly completion reports under ‘other.’
1 IHS Automotive provides vehicle recall owner identification services to enable owner notification of product recalls.
2 A ‘branded’ title has indications by the DMV signifying the vehicle’s status.
Examples of brands include, but are not limited to, junked, salvaged, lemon or rebuilt/reconstructed vehicles; flood, hail, or fire damaged vehicles; totaled vehicles; vehicles with odometers that have been rolled back or exceed mechanical limits; stolen or abandoned vehicles; and vehicles with liens or judgments against them.
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Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized. IMPORTANT SAFETY RECALL November 2014 Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2013 – 2014 model year Cadillac CTS, Escalade, and Escalade ESV; Chevrolet Suburban and Tahoe vehicles; and GMC Yukon and Yukon XL vehicles and certain 2014 model year Buick Enclave; Chevrolet Express, Impala, Silverado HD and Traverse; and GMC Acadia, Savana and Sierra HD vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. I M P O R T A N T  This notice applies to your certain 2013 – 2014 model year Cadillac CTS, Escalade, and Escalade ESV; Chevrolet Suburban and Tahoe vehicles; and GMC Yukon and Yukon XL vehicles and certain 2014 model year Buick Enclave; Chevrolet Express, Impala, Silverado HD and Traverse; and GMC Acadia, Savana and Sierra HD vehicle, VIN: _______________________.  Your vehicle is involved in GM recall 14515. Why is your vehicle being recalled? Some of these vehicles were built with a contamination within the chassis electronic module. This contamination can cause an electrical short in the module. If the module experiences an electrical short, the vehicle could display a check engine light, stall, or fail to start. If the vehicle is equipped with a trailer brake, the vehicle could lose trailer brake function and display a “Service Trailer Brake System” indicator. If the vehicle experiences this condition and stalls while in motion, there could be an increased risk of a vehicle crash. What will we do? PARTS ARE NOT CURRENTLY AVAILABLE, but when parts are available, your GM dealer will replace the chassis electronic module on all affected vehicles. This service will be performed for you at no charge. We are working as quickly as possible to correct this condition. When parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced. You can also check the status of this recall at www.recalls.gm.com. Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below Division Number Text Telephones (TTY) Buick 1-800-521-7300 1-800-832-8425 Cadillac 1-800-458-8006 1-800-833-2622 Chevrolet 1-800-222-1020 1-800-833-2438 GMC 1-800-462-8782 1-888-889-2438 Guam 65-6267-1752 Puerto Rico – English 1-800-496-9992 Puerto Rico – Español 1-800-496-9993 Virgin Islands 1-800-496-9994 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 14V614. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Jeffrey M. Boyer Vice President Global Vehicle Safety GM Recall #14515
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Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized. IMPORTANT SAFETY RECALL December 2014 Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2013-2014 model year Cadillac CTS, Escalade, and Escalade ESV; Chevrolet Suburban and Tahoe; GMC Yukon and Yukon XL; and 2014 model year Buick Enclave; Chevrolet Express, Impala, Silverado HD, and Traverse; and GMC Acadia, Savana, and Sierra HD vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. I M P O R T A N T  This notice applies to your GM vehicle, VIN __________________.  Your vehicle is involved in GM recall 14515. General Motors recently discovered a data system issue which may have caused some current owners of vehicles — that were originally purchased by fleet buyers in the U.S. and Canada — to not receive certain recall communications from GM. This issue may have prevented prior letters concerning this recall from reaching you, which is why you are receiving this letter. We have corrected our data system and apologize for any delay in providing this letter to you. In cooperation with the National Highway Traffic Safety Administration (NHTSA) we recommend that you check your vehicle identification number periodically at the GM recall website (https://recalls.gm.com) or at NHTSA’s website (https://vinrcl.safercar.gov/vin/), where you can find the most up-to-date recall information for your vehicle. Why is your vehicle being recalled? Some of these vehicles were built with a contamination within the chassis electronic module. This contamination can cause an electrical short in the module. If the module experiences an electrical short, the vehicle could display a check engine light, stall, or fail to start. If the vehicle is equipped with a trailer brake, the vehicle could lose trailer brake function and display a “Service Trailer Brake System” indicator. If the vehicle experiences this condition and stalls while in motion, there could be an increased risk of a vehicle crash. What will we do? PARTS ARE NOT CURRENTLY AVAILABLE, but when parts are available, your GM dealer will replace the chassis electronic module on all affected vehicles. This service will be performed for you at no charge. We are working as quickly as possible to correct this condition. When parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced. You can also check the status of this recall at www.recalls.gm.com. Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. Division Number Text Telephones (TTY) Buick 1-800-521-7300 1-800-832-8425 Cadillac 1-800-458-8006 1-800-833-2622 Chevrolet 1-800-222-1020 1-800-833-2438 GMC 1-800-462-8782 1-888-889-2438 Guam 65-6267-1752 Puerto Rico – English 1-800-496-9992 Puerto Rico – Español 1-800-496-9993 Virgin Islands 1-800-496-9994 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 14V614. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Jeffrey M. Boyer Vice President Global Vehicle Safety GM Recall #14515
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Copyright 2015 General Motors. All Rights Reserved. Recall Bulletin Bulletin No.: Date: 14515B January 2015 PRODUCT SAFETY RECALL SUBJECT: Chassis Electronic Control Module Internal Contamination MODELS: 2009-2014 Buick Enclave 2009-2014 Cadillac CTS (VIN D) 2008-2014 Cadillac Escalade, Escalade ESV 2008-2013 Chevrolet Avalanche 2014 Chevrolet Captiva 2009-2012 Chevrolet Colorado 2007-2014 Chevrolet Silverado HD Cab Chassis 2007-2014 GMC Sierra HD Cab Chassis 2007-2009, 2014 GMC Sierra HD 2008-2014 Chevrolet Suburban, Tahoe 2008-2014 Chevrolet Express 2012-2014 Chevrolet Impala ‘W’ 2009-2014 Chevrolet Traverse 2007-2013 Chevrolet Silverado 2007-2009, 2014 Chevrolet Silverado HD 2009-2012 GMC Canyon 2007-2013 GMC Sierra 2009-2014 GMC Acadia 2008-2014 GMC Savana 2008-2014 GMC Yukon, Yukon XL 2008-2009 Hummer H2 2009-2010 Hummer H3, H3T 2009 Saturn Outlook 2008-2009 Saturn VUE This bulletin is being revised to identify modules for use with RPO JL1 in the parts information chart, and to add the 3500 series pickups to the labor time chart. Please discard all copies of bulletin 14515A. It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Vehicles involved in this recall were placed on stop delivery October 1, 2014. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer. All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle. Page 2 January 2015 Bulletin No.: 14515B CONDITION General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2013 – 2014 model year Cadillac CTS, Escalade, and Escalade ESV; Chevrolet Suburban and Tahoe vehicles; and GMC Yukon and Yukon XL vehicles and certain 2014 model year Buick Enclave; Chevrolet Express and Captiva, Impala Limited, Silverado HD and Traverse; and GMC Acadia, Savana, Canyon, and Sierra HD vehicles. Some of these vehicles were built or serviced with contamination within the chassis electronic module. This contamination can cause an electrical short in the module. If the module experiences an electrical short, the vehicle could display a check engine light, stall, or fail to start. If the vehicle is equipped with a trailer brake, the vehicle could lose trailer brake function and display a “Service Trailer Brake System” indicator. If the vehicle experiences this condition and stalls while in motion, there could be an increased risk of a vehicle crash. Additionally, a small number of 2007-2012 model year vehicles such as 2008-2013 Chevrolet Avalanche, 2009-2012 Chevrolet Colorado, 2007-2013 Chevrolet Silverado, 2008-2014 Suburban and Tahoe, 2007-2013 GMC Sierra, 2008-2014 Yukon, 2009-2012 GMC Canyon; 2008-2009 HUMMER H2, 2009-2010 H3 and H3T; 2008-2009 Saturn VUE, and 2009 Outlook models may have been serviced with a chassis electronic module that could have internal contamination, causing an electrical short in the module.. If the module experiences an electrical short, the vehicle could display a check engine light, stall, or fail to start. If the vehicle experiences this condition and stalls while in motion, there could be an increased risk of a vehicle crash. CORRECTION Dealers are to replace the chassis electronic module on all affected vehicles. VEHICLES INVOLVED All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle History screen in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content. For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. Dealers will not have a report available if they have no involved vehicles currently assigned. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall. PART INFORMATION Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCCA). For parts currently under open ordering, please refer to your “involved vehicles listing” before ordering parts. Normal orders should be placed on a DRO = Daily Page 3 January 2015 Bulletin No.: 14515B Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order. Part Number Description Vehicle Year Model QTY Vehicle 20850905 Module, Engine Speed Power Take-Off Control 2007-2014 Chevrolet Silverado 3500 w/PTO GMC Sierra 3500 w/PTO 1 20850923 Module, Trailer Brake Power Control 2007-2009 Chevrolet Silverado 2500/3500 w/JL1 GMC Sierra 2500/3500 w/JL1 1 20759945 Module, Fuel Pump Flow Control 2007-2009 Buick Enclave Cadillac CTS (VIN D) Cadillac Escalade Models Chevrolet Avalanche Chevrolet Colorado Chevrolet Suburban, Chevrolet Silverado 1500 Chevrolet Tahoe Chevrolet Traverse, Chevrolet Express GMC Acadia, GMC Canyon, GMC Sierra 1500 GMC Savana GMC Yukon Models Saturn VUE, Saturn Outlook (’09 Only) Hummer H2, H3, H3T (’08-09) 1 20877116 Module, Fuel Pump Flow Control 2010-2012 Buick Enclave Cadillac CTS (VIN D) Cadillac Escalade Models Chevrolet Avalanche Chevrolet Colorado Chevrolet Impala Chevrolet Tahoe Chevrolet Suburban Chevrolet Silverado 1500 Chevrolet Traverse Chevrolet Express GMC Acadia GMC Canyon, GMC Sierra 1500 GMC Savana, Yukon Models Hummer H2, H3, H3T (‘10 Only) 1 20964299 Module, Trailer Brake Power Control 2013-2014 Chevrolet Silverado 2500/3500 w/JL1 GMC Sierra 2500/3500 w/JL1 1 20964306 Module, Trailer Brake Power Control 2013-2014 Chevrolet Tahoe w/JL1 Chevrolet Suburban w/JL1 1 Page 4 January 2015 Bulletin No.: 14515B Chevrolet Silverado 1500 (‘13 Only) w/JL1 Chevrolet Avalanche (’13 only) w/JL1 GMC Sierra 1500 (‘13 Only) w/JL1 GMC Yukon Models w/JL1 20898936 Module, Fuel Pump Flow Control 2010-2012 Chevrolet Avalanche Chevrolet Tahoe Chevrolet Silverado 1500 Chevroletr Suburban GMC Sierra 1500, GMC Yukon Models 1 20964305 Module, Fuel Pump Flow Control 2013-2014 Cadillac Escalade Models Cadillac CTS (VIN D) Buick Enclave Chevrolet Captiva (’14 Only) Chevrolet Express Chevrolet Impala Limited (W VIN) Chevrolet Silverado 1500 (‘13 Only) Chevrolet Suburban Chevrolet Tahoe Chevrolet Traverse GMC Acadia GMC Sierra 1500 (’13 Only) GMC Savana GMC Yukon Models 1 SERVICE PROCEDURE 1. Remove the fuel pump flow control / trailer brake power control / engine speed power take-off control module. Refer to Fuel Pump Flow Control Module Replacement in SI. 2. Install the new fuel pump flow / trailer brake power control / engine speed power take-off control module. Refer to Fuel Pump Flow Control Module Replacement in SI. FLOOR PLAN REIMBURSEMENT Dealers in possession of vehicles included in the Stop Delivery are eligible for reimbursement of floor plan expense upon completion of this recall. This reimbursement is limited to the number of days from the Stop Delivery message to receipt of the recall parts and/or repair procedures. Floor plan reimbursement beyond these dates is not allowed. The amount of reimbursement should be charged as a net amount expense using the recall labor operation provided. Page 5 January 2015 Bulletin No.: 14515B COURTESY TRANSPORTATION – For US and Canada The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. WARRANTY TRANSACTION INFORMATION Submit a transaction using the table below. All transactions should be submitted as a ZFAT transaction type, unless noted otherwise. The common labor code 910097 – Fuel Pump Flow Control Module Replacement is to be used no matter the specific name variation of the module in the parts chart above. Note: To avoid having to “H” route the floor plan transaction for approval, it must be submitted prior to the repair transaction. Labor Code Description Labor Time Net Item 9100977 Fuel Pump Flow Control Module Replacement (Silverado 1500/2500/3500, Sierra 1500/2500/3500) 1.1 N/A Fuel Pump Flow Control Module Replacement (Acadia, Traverse, Enclave) 0.5 N/A Fuel Pump Flow Control Module Replacement (Full Size Utilities) 0.5 N/A Fuel Pump Flow Control Module Replacement (Express, Savanna) 0.5 N/A Fuel Pump Flow Control Module Replacement (W VIN Impala, Colorado) 0.5 N/A Fuel Pump Flow Control Module Replacement (Captiva/VUE) 0.5 N/A Fuel Pump Flow Control Module Replacement (VIN D) (CTS Coupe and Wagon) 0.5 N/A Fuel Pump Flow Control Module Replacement (H2, H3, H3T) 1.2 N/A 9101162 Floor Plan Reimbursement N/A * * The amount identified in “Net Item” should represent the product of the vehicle’s average daily interest rate (see table below) multiplied by the actual number of days the vehicle was in dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop delivery message (October 1, 2014) to the date the repair is completed and the vehicle is ready for sale (not to exceed 87 days): Page 6 January 2015 Bulletin No.: 14515B Vehicle US Reimbursement Amount Canadian Reimbursement Amount 2014 Cadillac Escalade $ 9.95 $14.07 2014 Cadillac Escalade ESV $10.38 $13.50 2014 Cadillac CTS Sedan $9.31 $7.44 2014 CTS Wagon $7.51 $7.44 2014 CTS Coupe $6.24 $7.44 2014 Cadillac ATS Sedan $5.34 TBD 2014 Buick Enclave $6.29 $8.08 2014 Chevrolet Suburban $7.65 $10.04 2014 Chevrolet Tahoe $7.37 $9.31 2014 Chevrolet Express $4.11 $5.37 2014 Chevrolet Impala Limited (W VIN) $4.44 N/A 2014 Chevrolet Silverado HD $5.86 $8.44 2014 Chevrolet Traverse $4.98 $7.09 2014 GMC Acadia $5.81 $5.85 2014 GMC Savanna $4.30 $5.56 2014 GMC Sierra HD $6.41 $8.77 2014 Yukon $7.59 $9.95 2014 Yukon XL $7.97 $10.00 CUSTOMER NOTIFICATION – For US and Canada General Motors will notify customers of this recall on their vehicle CUSTOMER NOTIFICATION – For Export Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter. DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories, and Possessions) It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Page 7 January 2015 Bulletin No.: 14515B The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time. DEALER RECALL RESPONSIBILITY – All All unsold new vehicles in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles. Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle. GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Page 8 January 2015 Bulletin No.: 14515B IMPORTANT SAFETY RECALL January 2015 This notice applies to your vehicle, VIN: ____________________. Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2007-2014 model year vehicles of various GM models. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. IMPORTANT  Your vehicle is involved in GM recall 14515.  Schedule an appointment with your GM dealer.  This service will be performed for you at no charge. Why is your vehicle being recalled? Some of these vehicles were built, or serviced with, a contamination within the chassis electronic module. This contamination can cause an electrical short in the module. If the module experiences an electrical short, the vehicle could display a check engine light, stall, or fail to start. If the vehicle is equipped with a trailer brake, the vehicle could lose trailer brake function and display a “Service Trailer Brake System” indicator. If the vehicle experiences this condition and stalls while in motion, there could be an increased risk of a vehicle crash. What will we do? Your GM dealer will replace the chassis electronic module on all affected vehicles. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 35 minutes to 1 hour and 15 minutes. What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible. Page 9 January 2015 Bulletin No.: 14515B Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center. Division Number Text Telephones (TTY) Buick 1-800-521-7300 1-800-832-8425 Cadillac 1-800-458-8006 1-800-833-2622 Chevrolet 1-800-222-1020 1-800-833-2438 GMC 1-800-462-8782 1-888-889-2438 Pontiac 1-800-762-2737 1-800-833-7668 Saturn 1-800-553-6000 1-800-833-6000 Hummer 1-800-732-5493 1-800-833-6537 Guam 65-6267-1752 Puerto Rico – English 1-800-496-9992 Puerto Rico – Español 1-800-496-9993 Virgin Islands 1-800-496-9994 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 14V614. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Jeffrey M. Boyer Vice President Global Vehicle Safety GM Recall #14515
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Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized. IMPORTANT SAFETY RECALL January 2015 This notice applies to your vehicle, VIN: ____________________. Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Previously, you were notified that your 2013 – 2014 model year Cadillac CTS, Escalade, or Escalade ESV; Chevrolet Suburban or Tahoe vehicles; or GMC Yukon or Yukon XL vehicles or 2014 model year Buick Enclave; Chevrolet Express, Impala, Silverado HD or Traverse; or GMC Acadia, Savana or Sierra HD vehicle was involved in GM recall 14515. This letter is to inform you that parts are now available to repair your vehicle. General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2013 – 2014 model year Cadillac CTS, Escalade, and Escalade ESV; Chevrolet Suburban and Tahoe vehicles; and GMC Yukon and Yukon XL vehicles and certain 2014 model year Buick Enclave; Chevrolet Express, Impala, Silverado HD and Traverse; and GMC Acadia, Savana and Sierra HD vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. I M P O R T A N T  Your vehicle is involved in GM recall 14515.  Schedule an appointment with your GM dealer.  This service will be performed for you at no charge. Why is your vehicle being recalled? Some of these vehicles were built with a contamination within the chassis electronic module. This contamination can cause an electrical short in the module. If the module experiences an electrical short, the vehicle could display a check engine light, stall, or fail to start. If the vehicle is equipped with a trailer brake, the vehicle could lose trailer brake function and display a “Service Trailer Brake System” indicator. If the vehicle experiences this condition and stalls while in motion, there could be an increased risk of a vehicle crash. What will we do? Your GM dealer will replace the chassis electronic module on all affected vehicles. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 35 minutes to 1 hour and 15 minutes. What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible. Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. Division Number Text Telephones (TTY) Buick 1-800-521-7300 1-800-832-8425 Cadillac 1-800-458-8006 1-800-833-2622 Chevrolet 1-800-222-1020 1-800-833-2438 GMC 1-800-462-8782 1-888-889-2438 Guam 65-6267-1752 Puerto Rico – English 1-800-496-9992 Puerto Rico – Español 1-800-496-9993 Virgin Islands 1-800-496-9994 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 14V614. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Jeffrey M. Boyer Vice President Global Vehicle Safety GM Recall #14515
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Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized. IMPORTANT SAFETY RECALL December 2014 Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect which relates to motor vehicle safety exists in certain vehicles serviced under warranty with a chassis electronic module containing internal contamination. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. IMPORTANT  This notice applies to your vehicle, VIN: ______________________.  Your vehicle is involved in GM safety recall 14515.  Schedule an appointment with your GM dealer.  This service will be performed for you at no charge. Why is your vehicle being recalled? Your vehicle may have been serviced under warranty with a chassis electronic module containing internal contamination. This contamination can cause an electrical short in the module. If the module experiences an electrical short, the vehicle could display a check engine light, stall, or fail to start. If the vehicle is equipped with a trailer brake, the vehicle could lose trailer brake function and display a “Service Trailer Brake System” indicator. If the vehicle experiences this condition and stalls while in motion, there could be an increased risk of a vehicle crash What will we do? Your GM dealer will replace the chassis electronic module on all affected vehicles. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 35 minutes to 1 hour and 15 minutes. What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible. Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. Division Number Text Telephones (TTY) Chevrolet 1-800-630-2438 1-800-833-2438 GMC 1-866-996-9463 1-800-462-8583 Saturn 1-800-972-8876 1-800-833-6000 Hummer 1-866-964-8663 Guam 1-671-648-8450 Puerto Rico – English 1-800-496-9992 Puerto Rico – Español 1-800-496-9993 Virgin Islands 1-800-496-9994 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 14V614. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Jeffrey M. Boyer Vice President Global Vehicle Safety GM Recall #14515
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GM CUSTOMER CARE AND AFTERSALES DCS3453 URGENT – DISTRIBUTE IMMEDIATELY Date: November 18, 2014 Subject: Upcoming Safety Recall 14515 – Update Chassis Electronic Control Module Customer Advisory Letter Models: 2014 Buick Enclave 2013-2014 Cadillac CTS (VIN D), Escalade, Escalade ESV 2013-2014 Chevrolet Suburban, Tahoe 2014 Chevrolet Express, Impala, Silverado HD, Traverse 2014 GMC Acadia, Savana, Sierra HD 2013-2014 GMC Yukon, Yukon XL To: All General Motors Dealers Attention: General Manager, Service Advisor, Service Manager, Parts and Service Director, Parts Manager, New Vehicle Sales Manager, Used Vehicle Sales Manager, and Warranty Administrator On October 1, 2014, all GM dealers were advised via GM GlobalConnect Message G_0000201459 of upcoming safety recall 14515. This was a stop delivery order instructing dealers to hold and not deliver to customers, dealer-trade, release to auction, or use for demonstration purposes any involved vehicle in dealer inventory. This order is still in effect until further notice. The purpose of this message is to inform you of the mailing of customer advisory letters on November 7, 2014. Even though parts to repair these vehicles are not yet available, this action was required by the National Highway Traffic Safety Agency (NHTSA). A generic copy of the letter is attached for your review. We are working with the supplier to obtain the required parts as quickly as possible. Right now it appears that will be the week of January 5, 2015. Dealers will be advised when parts are available and the recall bulletin is scheduled for release. Involved vehicles have been updated on the Investigate Vehicle History screen in the Global Warranty Management system to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries. Please note the “N/A” under Release Date and the “Incomplete – Remedy Not Yet Available” message under Status. This means the repair procedure is not yet available and dealers should not attempt to perform any repairs at this time. END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES
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GM CUSTOMER CARE AND AFTERSALES DCS3381 URGENT – DISTRIBUTE IMMEDIATELY Date: October 1 , 2014 Subject: Stop Delivery Order for Upcoming Safety Recall 14515 Models: 2014 Buick Enclave 2013-2014 Cadillac CTS (VIN D), Escalade, Escalade ESV 2013-2014 Chevrolet Suburban, Tahoe 2014 Chevrolet Express, Impala, Silverado HD, Traverse 2014 GMC Acadia, Savana, Sierra HD 2013-2014 GMC Yukon, Yukon XL To: All GM Dealers Attention: Dealer, Dealer Principal, General Manager, General Sales Manager, Service Manager, Parts and Service Director, New Vehicle Sales Manager STOP DELIVERY ORDER Effective immediately, stop the delivery of certain 2013 – 2014 model year Cadillac CTS, Escalade, and Escalade ESV; Chevrolet Suburban and Tahoe vehicles; and GMC Yukon and Yukon XL vehicles and certain 2014 model year Buick Enclave; Chevrolet Express, Impala, Silverado HD and Traverse; and GMC Acadia, Savana and Sierra HD vehicles. General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves the vehicles listed above. The GM recall number is 14515. Until further instructions are received, certain 2013 – 2014 model year Cadillac CTS, Escalade, and Escalade ESV; Chevrolet Suburban and Tahoe vehicles; and GMC Yukon and Yukon XL vehicles and certain 2014 model year Buick Enclave; Chevrolet Express, Impala, Silverado HD and Traverse; and GMC Acadia, Savana and Sierra HD vehicles that are in dealer new or used vehicle inventory must be held and not delivered to customers, dealer-traded, released to auction, or used for demonstration purposes. It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect is remedied. General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2013 – 2014 model year Cadillac CTS, Escalade, and Escalade ESV; Chevrolet Suburban and Tahoe vehicles; and GMC Yukon and Yukon XL vehicles and certain 2014 model year Buick Enclave; Chevrolet Express, Impala, Silverado HD and Traverse; and GMC Acadia, Savana and Sierra HD vehicles. Some of these vehicles were built with a contamination within the chassis electronic module. This contamination can cause an electrical short in the module. If the module experiences an electrical short, the vehicle could display a check engine light, stall, or fail to start. If the vehicle is equipped with a trailer brake, the vehicle could lose trailer brake function and display a “Service Trailer Brake System” indicator. If the vehicle experiences this condition and stalls while in motion, there could be an increased risk of a vehicle crash. To correct this condition, dealers will replace the chassis electronic module on all affected vehicles. We are working with the supplier to obtain the required parts as quickly as possible. When a sufficient quantity is available, the recall bulletin will be released and dealers can begin repairing vehicles. The Investigate Vehicle History screen in the Global Warranty Management system will be updated for this upcoming safety recall by October 3, 2014. This action will be taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries. Please note the “N/A” under Release Date and the “Incomplete – Remedy Not Yet Available” message under Status. This means release of the recall bulletin is still pending and dealers should not attempt to perform any repairs at this time. The attached file provides the Vehicle Identification Number (VIN) of the involved vehicles that have been identified as currently being in dealer new vehicle inventory. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the involved vehicles are currently in your new vehicle inventory. A file identifying involved vehicles in dealer used inventory is not available. Additional information will be provided in the near future. END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES
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GM CUSTOMER CARE AND AFTERSALES DCS3490 URGENT – DISTRIBUTE IMMEDIATELY Date: January 7, 2015 Subject: 14515A – Safety Recall Chassis Electronic Control Module Internal Contamination Parts Section Revised Models: 2014 Buick Enclave 2013-2014 Cadillac CTS (VIN D), Escalade, Escalade ESV 2013-2014 Chevrolet Captiva, Suburban, Tahoe 2014 Chevrolet Express, Impala (VIN W), Silverado HD, Traverse 2014 GMC Acadia, Savana, Sierra HD 2013-2014 GMC Yukon, Yukon XL Built With a Suspect Chassis Electronic Module and 2007-2012 Various GM Makes and Models Serviced With a Suspect Chassis Electronic Module To: All General Motors Dealers Attention: Dealer, Dealer Principal, General Manager, General Sales Manager, New Vehicle Sales Manager, Parts and Service Director, Parts Manager, Service Manager, and Warranty Administrator General Motors is releasing Safety Recall 14515A today. This bulletin is being revised to clarify module naming within the parts chart, to remove open ordering restrictions on all parts, and to correct the model year usage for module 20850923. Please discard all copies of bulletin 14515. END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES
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GM CUSTOMER CARE AND AFTERSALES DCS3466 URGENT – DISTRIBUTE IMMEDIATELY Date: December 2, 2014 Subject: Stop Delivery Order / Upcoming Safety Recall Population Expansion GM Reference Number 14515 Models: 2014 Buick Enclave 2013-2014 Cadillac CTS (VIN D), Escalade, Escalade ESV 2013-2014 Chevrolet Captiva, Suburban, Tahoe 2014 Chevrolet Express, Impala, Silverado HD, Traverse 2014 GMC Acadia, Savana, Sierra HD 2013-2014 GMC Yukon, Yukon XL Built With a Suspect Chassis Electronic Module and 2003-2012 Various GM Makes and Models Serviced With a Suspect Chassis Electronic Module To: All General Motors Dealers Attention: Dealer, Dealer Principal, General Manager, General Sales Manager, New Vehicle Sales Manager, Parts and Service Director, and Service Manager STOP DELIVERY ORDER On October 1, 2014, GM issued a stop delivery order involving certain 2013-2014 model year Cadillac CTS, Escalade, and Escalade ESV; Chevrolet Captiva, Suburban and Tahoe vehicles; and GMC Yukon and Yukon XL vehicles and certain 2014 model year Buick Enclave; Chevrolet Express, Impala, Silverado HD and Traverse; and GMC Acadia, Savana and Sierra HD vehicles. These vehicles were built with a chassis electronic module suspected of containing internal contamination. See GlobalConnect Message # G_0000201459. Approximately 8,776 additional vehicles have been added to the recall population. These vehicles were serviced with a chassis electronic module suspected of containing internal contamination. A very small number of older model vehicles are now included so you may find certain 2003-2011 model year vehicles such as Chevrolet Trailblazer, Colorado, Sierra, Silverado, Suburban, Tahoe, Avalanche and Equinox; GMC Terrain, Sierra, Yukon, and Canyon; HUMMER H2 and H3; Saturn VUE, and Outlook models identified in IVH which has been updated as of today December 2, 2014. Additionally, the IVH system issue that was communicated yesterday has been rectified and all involved vehicles should now show “Incomplete – Remedy Not Yet Available”. Attached is a list that provides the VIN of 11 vehicles that were added to this population which our records indicate are in dealer stock. Until further instructions are received, these vehicles must be held and not delivered to customers, dealer traded, released to auction, or used for demonstration purposes. Instructions for releasing the involved vehicles from this stop delivery will be provided in the near future. END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES
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GM CUSTOMER CARE AND AFTERSALES DCS3487 URGENT – DISTRIBUTE IMMEDIATELY Date: December 23, 2014 Subject: 14515 – Safety Recall– Release from Stop Delivery Upon Completion of Recall Chassis Electronic Control Module Internal Contamination Models: 2014 Buick Enclave 2013-2014 Cadillac CTS (VIN D), Escalade, Escalade ESV 2013-2014 Chevrolet Captiva, Suburban, Tahoe 2014 Chevrolet Express, Impala (VIN W), Silverado HD, Traverse 2014 GMC Acadia, Savana, Sierra HD 2013-2014 GMC Yukon, Yukon XL Built With a Suspect Chassis Electronic Module and 2007-2012 Various GM Makes and Models Serviced With a Suspect Chassis Electronic Module To: All General Motors Dealers Attention: Dealer, Dealer Principal, General Manager, General Sales Manager, New Vehicle Sales Manager, Parts and Service Director, Parts Manager, Service Manager, and Warranty Administrator General Motors is releasing Safety Recall 14515 today. Please see the attached bulletin for details. New vehicles involved in this recall were placed on stop delivery October 01, 2014. Once the service procedure contained in the bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer. An additional population of vehicles serviced with a chassis electronic module suspected of containing internal contamination were added to this service action on December 2, 2014. Customer Letter Mailing The customer letter mailing will begin in the near future. Global Connect (GWM) The “Investigate Vehicle History” (IVH) screen will be updated December 29, 2014. A list of involved vehicles in dealer inventory is attached to this message. Campaign Initiation Detail Report (CIDR) The CIDR will be available in the near future. END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES
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GM CUSTOMER CARE AND AFTERSALES DCS3463 URGENT – DISTRIBUTE IMMEDIATELY Date: December 1, 2014 Subject: 14515 – Upcoming Safety Recall – IVH Recall Status Error Models: 2014 Buick Enclave 2013-2014 Cadillac CTS (VIN D), Escalade, Escalade ESV 2013-2014 Chevrolet Suburban, Tahoe 2014 Chevrolet Express, Impala, Silverado HD, Traverse 2014 GMC Acadia, Savana, Sierra HD 2013-2014 GMC Yukon, Yukon XL To: All GM Dealers Attention: General Manager, Service Advisor, Service Manager, Parts and Service Director, Parts Manager, New Vehicle Sales Manager, and Warranty Administrator Due to a system issue, vehicles previously placed on stop delivery (Global Connect Message G_0000201459) in support of upcoming Safety Recall 14515 may currently show as “closed” when searched for in IVH. Additionally, previously sold affected vehicles may also incorrectly show as “closed” in IVH. This information is erroneous and should be ignored. The system error is being corrected as quickly as possible to reinstate the “Incomplete – Remedy not yet available” status for these vehicles. Affected vehicles that are in dealer new or used vehicle inventory must be held and not delivered to customers, dealer-traded, released to auction, or used for demonstration purposes. It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect is remedied. A VIN list of the affected vehicles currently showing closed in error is attached to this message. END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES
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GM CUSTOMER CARE AND AFTERSALES DCS3521 URGENT – DISTRIBUTE IMMEDIATELY Date: January 30, 2015 Subject: 14515B – Safety Recall Chassis Electronic Control Module Internal Contamination Parts and Labor Section Revised Models: 2014 Buick Enclave 2013-2014 Cadillac CTS (VIN D), Escalade, Escalade ESV 2013-2014 Chevrolet Captiva, Suburban, Tahoe 2014 Chevrolet Express, Impala (VIN W), Silverado HD, Traverse 2014 GMC Acadia, Savana, Sierra HD 2013-2014 GMC Yukon, Yukon XL Built With a Suspect Chassis Electronic Module and 2007-2012 Various GM Makes and Models Serviced With a Suspect Chassis Electronic Module To: All General Motors Dealers Attention: Dealer, Dealer Principal, General Manager, General Sales Manager, New Vehicle Sales Manager, Parts and Service Director, Parts Manager, Service Manager, and Warranty Administrator General Motors is releasing Safety Recall 14515B today. This bulletin is being revised to clarify module use with RPO JL1, and to add 3500 series pickup trucks to the labor time chart. Please discard all copies of bulletin 14515A. END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES

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