14311 – Negative Battery Cable Loose – 2011-2015 Chevrolet Cruze

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Copyright 2015 General Motors. All Rights Reserved. Service Bulletin Bulletin No.: Date: 14311B June 2015 SPECIAL COVERAGE SUBJECT: Special Coverage Adjustment – Negative Battery Cable Loose MODELS: 2011-2015 Chevrolet Cruze The Warranty Transaction Information section has been revised to include a new Labor Operation assigned for Battery Negative Cable Replacement (Inc. Modify Terminal) for use with vehicles still covered under warranty. Please discard all copies of bulletin 14311A. CONDITION On certain 2011–2015 model year Chevrolet Cruze vehicles, the negative battery cable terminal clamp may have an insufficient crimp at the battery negative terminal. Over time, the internal resistance increases and vehicle electrical systems do not receive adequate power. With this condition, the following effects are possible: the Radio/HVAC Display may turn off and on; the Antilock Brake System, Service Traction System, Service Stabilitrac and Steering vehicle messages may come on and off; the turn signal sound may not be heard; “Battery Saver Active” and “Service Steering” may display in the Driver Information Center (DIC); and the interior and exterior lighting may flicker. Power steering assist may also be lost, and greater effort may be needed to turn the steering wheel at low speeds or while the vehicle is stopped. SPECIAL COVERAGE ADJUSTMENT This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. Dealers will replace the battery negative cable, which will now require a bolt to fasten the small regulated voltage cable. The repairs will be made at no charge to the customer. For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after December 4, 2014 are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to December 4, 2014 must be submitted to the Service Contract provider. Page 2 June 2015 Bulletin No.: 14311B VEHICLES INVOLVED All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties section in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content. PART INFORMATION Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCCA). Part Number Description Quantity/Vehicle 22754271 Cable Assembly – Battery Negative 1 11561025 Bolt – Hvy Hx Flg Hd 1 SERVICE PROCEDURE Note: If the vehicle exhibits the condition and the new cable has already been installed in the vehicle, the condition is probably not due to the cable. Further diagnosis is required to determine the cause. This additional diagnosis and repair, if necessary, are not covered under this special coverage. 1. Disconnect the battery negative cable from the battery. Refer to Battery Negative Cable Disconnection and Connection in SI. 4002395 2. Remove the battery ground cable nut from the G100 ground stud (1). 3. Remove the battery negative cable (2). Page 3 June 2015 Bulletin No.: 14311B 4002396 4. Disconnect the wiring harness current sensor plug (4). 5. Remove the current sensor (5) from the battery tray. Note: Depending on cable design, the ground cable connection at the battery clamp may be a nut, as shown above, or may be a bolt, as shown in the installation steps below. 6. Remove the nut (2) from the small Regulated Voltage Control (RVC) ground cable (3). 7. Remove the RVC ground cable (3). 8. Remove the battery negative cable (1). 4002397 9. Remove the current sensor (2) from the battery negative cable (1). Page 4 June 2015 Bulletin No.: 14311B 4002397 10. Install the current sensor (2) to the new battery negative cable (1). 4006232 11. Install the current sensor (1) at the battery tray. 12. Connect the wiring harness current sensor plug (2). Page 5 June 2015 Bulletin No.: 14311B 4002404 Note: When installing the body end of the new ground cable, depending on production date, the G100 ground stud could be one of two lengths. The shorter stud length of 17mm is shown in the graphic above. 13. Before installing the negative cable and starter ground cable to the G100 ground stud, measure the length of the stud. The information below will provide direction as to the correct nut to use for attachment 4002405  The shorter ground stud (17mm) WILL NOT accommodate the original nut (2) which was removed from the stud. Replace the nut with either the shorter nut (1) which was removed from the ground connection at the battery terminal (and not reused on the new cable design) or obtain GM P/N 11561645.  For the longer ground stud (23mm), the original nut (2) can be reused. Page 6 June 2015 Bulletin No.: 14311B 4002395 Note: In some cases, the terminal eyelet for ground cable from ground G100 to the starter may have an interference fit to the hex feature at the base of the G100 weld stud. Inspect for this condition during the following step. 14. Install the battery negative cable (2) onto the G100 ground stud, then install the terminal eyelet for the starter ground cable on top of the negative cable.  If no interference is found and the eyelet fully seats on the weld stud, skip step 15, and move ahead to step 16. 4002406  If interference is found, complete the rework procedure in step 15. 15. Rework the eyelet on the ground cable by removing material and opening up the inside diameter of eyelet, just enough so the eyelet will slip fit over the hex feature at the base of the weld stud. Page 7 June 2015 Bulletin No.: 14311B 4002407 15.1 Using a cone shaped rotary file, or equivalent, open up the inside diameter of the eyelet by approximately 0.4mm. 4002408 15.2 Clean any burrs from the terminal face. 4002409 15.3 Apply di-electric grease GM P/N 12345579, or equivalent, to the eyelet, fully coating the inside diameter of the terminal. Page 8 June 2015 Bulletin No.: 14311B 4002410 15.4 Install the ground cable from the battery to the G100 ground stud, then install the modified terminal with di-electric grease to the stud. 4002411 16. Install the appropriate battery ground cable nut and tighten to 9 Nm (80 lb in). 4002402 17. Install the battery negative cable (1), and tighten fastener to 4.5 Nm (40 lb in). 18. Install the small RVC ground cable (2) with the new battery negative ground cable bolt (3) and tighten bolt to 9 Nm (80 lb in). Page 9 June 2015 Bulletin No.: 14311B CUSTOMER REIMBURSEMENT – For US Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer by January 31, 2016 unless otherwise specified by state law. If this is not convenient for the customer, they may mail the completed Customer Reimbursement Request Form and all required documents to the GM Customer Assistance Center. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 120,000 miles (193,000 km), whichever occurs first. All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request. When a customer requests reimbursement, they must provide the following:  A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect.  The name and address of the person who paid for the repair.  Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair. IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days of receipt. If a reimbursement request is approved, the dealer should immediately issue a check to the customer and submit an appropriate warranty transaction for the incurred expense. If a reimbursement request is denied, the dealer MUST provide the customer with a clear and concise explanation, in writing, as to why the request was denied. The bottom portion of the Customer Reimbursement Request Form may be used for this purpose. If the denial was due to missing documents, the customer can resubmit the request when the missing documents are obtained, as long as it is still within the allowed reimbursement period. Warranty transactions for customer reimbursement of previously paid repairs are to be submitted as required by GM Global Warranty Management. Additional information can also be found in Warranty Administration Bulletin 11-00-89-004. CUSTOMER REIMBURSEMENT – For Canada and Export Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by January 31, 2016. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000 kilometers, whichever occurs first. When a customer requests reimbursement, they must provide the following: – Proof of ownership at time of repair. – Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair. All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request. Page 10 June 2015 Bulletin No.: 14311B COURTESY TRANSPORTATION – For US and Canada The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. WARRANTY TRANSACTION INFORMATION Submit a transaction using the table below. All transactions should be submitted as a ZREG transaction type, unless noted otherwise. Labor Code Description Labor Time Net Item 4080998 Battery Negative Cable Replacement (Incl. Modify Terminal) – 0.3 N/A For use with vehicles still covered under warranty 9900080 Battery Negative Cable Replacement (Incl. Modify Terminal) – 0.3 N/A For use with vehicles no longer covered under warranty 9900081 Customer Reimbursement Approved 0.2 * 9900082 Customer Reimbursement Denied – For US dealers only 0.1 N/A * The amount identified in “Net Item” should represent the dollar amount reimbursed to the customer. CUSTOMER NOTIFICATION General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin – actual divisional letter may vary slightly). GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Page 11 June 2015 Bulletin No.: 14311B January 2015 Dear General Motors Customer: As the owner of a 2011-2015 model year Chevrolet Cruze vehicle, your satisfaction with our product is very important to us. This letter is intended to make you aware that some 2011-2015 model year Chevrolet Cruze vehicles may have a condition where the negative battery cable terminal clamp may have an insufficient crimp at the battery negative terminal. Over time, the internal resistance increases and vehicle electrical systems do not receive adequate power. With this condition, the following effects are possible: the Radio/HVAC Display may turn off and on; the Antilock Brake System, Service Traction System, Service Stabilitrac and Steering vehicle messages may come on and off; the turn signal sound may not be heard; “Battery Saver Active” and “Service Steering” may display in the Driver Information Center (DIC); and the interior and exterior lighting may flicker. Power steering assist may also be lost, and greater effort may be needed to turn the steering wheel at low speeds or while the vehicle is stopped. Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above. What We Have Done: General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your 2011-2015 model year Chevrolet Cruze within 10 years of the date your vehicle was originally placed in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program. What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference. Reimbursement: If you have paid for repairs for the condition described in this letter, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by January 31, 2016, unless state law specifies a longer reimbursement period. If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below. Division Number Text Telephones (TTY) Chevrolet 1-800-222-1020 1-800-833-2438 Guam 65-6267-1752 Puerto Rico – English 1-800-496-9992 Puerto Rico – Español 1-800-496-9993 Virgin Islands 1-800-496-9994 Page 12 June 2015 Bulletin No.: 14311B We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your continued satisfaction with our products. Alicia S. Boler-Davis Sr. Vice President Global Quality & Customer Experience Enclosure 14311 GM CUSTOMER CARE AND AFTERSALES DCS3682 URGENT – DISTRIBUTE IMMEDIATELY Date: June 15, 2015 Subject: 14311B – Special Coverage Adjustment Negative Battery Cable Loose Revised Warranty Transaction Information Section Models: 2011-2015 Chevrolet Cruze To: All Chevrolet Dealers Attention: General Manager, Service Advisor, Service Manager, Parts and Service Director, Parts Manager, New Vehicle Sales Manager, Used Vehicle Sales Manager and Warranty Administrator The Warranty Transaction Information section has been revised to include a new Labor Operation assigned for Battery Negative Cable Replacement (Inc. Modify Terminal) for use with vehicles still covered under warranty. Please discard all copies of bulletin 14311A. GM CUSTOMER CARE AND AFTERSALES

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