Safety Recall N192279370 Rear Axle Differential Seizing – 2014-2015 Cadillac CTS-V Sport

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Product Safety Recall
N192279370 Rear Axle Differential Seizing
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 5
Release Date:
July 2020
Revision:
01
Revision Description: This bulletin is being revised to update the parts table. Please discard all previous copies of N192279370.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery January 23, 2020. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Make
Model
Model Year
RPO
Description
From
To
Cadillac
CTS-V Sport
2014
2015
LF3
3.6L, twin turbo V6
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2014 – 2015 model year Cadillac CTS-V Sport vehicles, equipped with 3.6L twin turbo V6 engine. Over time under very aggressive driving conditions, certain roll pins in the rear-axle differential in these vehicles may fatigue. If the pins become too weak, they may fracture, which may cause the differential to lock up. If the condition occurs while driving, the rear wheels may lock up. This may affect the driver’s ability to control the vehicle, increasing the risk of a crash.
Correction
Dealers are to replace the rear axle differential.
Parts
Quantity
Part Name
Part No.
1
Rear Differential Carrier Assembly
84173768
1
Rear Differential Carrier Bolt
11611275
2
Exhaust System Seal
20876240
2
Rear Wheel Driveshaft Nut
11612295
6
Rear Wheel Driveshaft Retaining Bolt and Washer Kit
11601876
2
Rear Wheel Driveshaft Washer
11547142
1
Rear Differential Vent
22929622
1
Dexron VI Automatic Transmission Fluid
88865602 (US)
19368597 (Canada)
Due to the small number of vehicles anticipated that will need this fix and the limited initial parts availability, dealers are encouraged not to order these parts for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9105044
Rear Differential Carrier Assembly Replacement
Add: Rear Differential Hydraulic System Fill/Bleed
4.4
0.4
ZFAT
N/A
9105045
Customer Reimbursement Approved
N/A
ZFAT
*
– For USA and Canada dealers only
9105046
Customer Reimbursement Denied – For USA dealers only
N/A
ZFAT
**
9105057
Working Capital Assistance Program Reimbursement
N/A
ZFAT
***
Note: To avoid having to “H” route the customer reimbursement / WCAP transaction for approval, it must be submitted prior to the repair transaction.
Product Safety Recall
N192279370 Rear Axle Differential Seizing
Page 2 of 5
*For USA and Canada: Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00
administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the customer in Net/Reimbursement.
**Submit $10.00 administrative allowance in Net/Admin Allowance.
Working Capital Assistance Program (WCAP) Reimbursement – USED INVENTORY ONLY
Note: USA Only – To avoid having to “H” route the WCAP transaction for approval, it must be submitted prior to the repair
transaction.
Important: The WCAP ZSET transaction labor code, 9800048, provided in the dealer message sent on February
12, 2020 (US) or February 25, 2020 (Canada), must have been submitted prior to the submittal of the ZFAT
transaction labor code or the claim will reject.
***USA & Canada Only – For vehicles eligible under the Working Capital Assistance Program, the amount should be
submitted in Net Item/Miscellaneous. This amount has been calculated to a daily value for the days that the vehicle
was in used dealer inventory and not available for sale. This reimbursement is limited to the number of days from
the date of the stop sale/stop delivery order (January 23, 2020) to the date the inspection or repair closed the recall
bulletin (not to exceed 88 days).
Vehicle Working Capital Assistance Reimbursement Amount
USA Canada
2014 Cadillac CTS-V Sport $7.44 $11.52
2015 Cadillac CTS-V Sport $9.02 $12.29
Service Procedure
Replace the Rear Differential Carrier Assembly. Refer to Differential Carrier Assembly Replacement (226mm eLSD) in
SI.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is
remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type
must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair
within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the
condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To
avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment
with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told
how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession
and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers
take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded,
released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle,
or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer
information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the
required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for
this purpose, since the customer may not as yet have received the notification letter.
Product Safety Recall
N192279370 Rear Axle Differential Seizing
Page 3 of 5
In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Courtesy Transportation – For USA & Canada
Owners should contact their Cadillac dealer to arrange a service appointment as soon as possible. They may continue to use their vehicle as the condition is possible only over time under very aggressive driving conditions. If they have concerns about the continued use of their vehicle before the repair can be completed, courtesy transportation is available at no charge. For Cadillac Courtesy Transportation Alternative (CTA) Units: There is no charge to the customer, except for fuel charges, tolls, tickets assessed against the vehicle and/or damage to the vehicle while the vehicle is under the customer’s care and control. It is the Dealer’s responsibility to ensure these exceptions are communicated to the customer. CTA units will be eligible for qualifying miles under this bulletin.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle.
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by May 31, 2021. See General Motors Service Policies and Procedures Manual, Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Product Safety Recall
N192279370 Rear Axle Differential Seizing
Page 4 of 5
IMPORTANT SAFETY RECALL
May 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2014 – 2015 model year Cadillac CTS-V Sport vehicles equipped with the 3.6L twin turbo V6 engine. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N192279370.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
Over time under very aggressive driving conditions, certain roll pins in the rear-axle differential in these vehicles may fatigue. If the pins become too weak, they may fracture, which may cause the differential to lock up. If the condition occurs while driving, the rear wheels may lock up. This may affect the driver’s ability to control the vehicle, increasing the risk of a crash.
What will we do?
Your GM dealer will replace the rear axle differential. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 5 hours.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Did you already pay for this repair?
Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by May 31, 2021, unless state law specifies a longer reimbursement period.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Cadillac
1-866-982-2339
1-800-833-2622
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free
Product Safety Recall
N192279370 Rear Axle Differential Seizing
Page 5 of 5
Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V038.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
Enclosure
GM Recall: N192279370

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5455
URGENT – DISTRIBUTE IMMEDIATELY
Date: July 22, 2020
Subject: N192279370-01 – Safety Recall
Rear Axle Differential Seizing
Revised Parts Table
Models: 2014 – 2015 Cadillac CTS-V Sport
Equipped with the 3.6L Twin Turbo V6 Engine (RPO LF3)
To: All General Motors Dealers
This bulletin is being revised to update the parts table. Please discard all previous copies of N192279370.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5376
URGENT – DISTRIBUTE IMMEDIATELY
Date: April 17, 2020
Subject: N192279370 – Safety Recall
Rear Axle Differential Seizing
Models: 2014 – 2015 Cadillac CTS-V Sport
Equipped with the 3.6L Twin Turbo V6 Engine (RPO LF3)
To: All General Motors Dealers
General Motors is releasing Safety Recall N192279370 today. The total number of U.S. vehicles involved is approximately 2,845. Please see the attached bulletin for details.
Vehicles involved in this recall were placed on stop delivery January 23, 2020. Once the service procedure contained in the bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Working Capital Assistance Program (WCAP) Eligibility
Vehicles which were in dealer inventory at the time of this bulletin release were eligible for WCA. Please refer to the attached bulletin and GlobalConnect Message GCUS-9-7345 for additional information.
Customer Letter Mailing
The customer letter mailing will begin in May.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated April 18, 2020 or sooner. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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GM CUSTOMER CARE AND AFTERSALES
DCS5322
URGENT – DISTRIBUTE IMMEDIATELY
Date: February 12, 2020
Subject: Upcoming Safety Recall N192279370
Rear Axle Differential Seizing
Application for Used Vehicle Working Capital Assistance Program (WCAP)
Models: 2014 – 2015 Cadillac CTS-V Sport
Equipped with the 3.6L Twin Turbo V6 Engine (RPO LF3)
To: All General Motors Dealers
On January 23, 2020, GM sent to all GM dealers GlobalConnect Message GCUS-3-1733 regarding safety recall N192279370.
The required repair to complete this recall is not yet available. Until further instructions are received, the involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and cannot be delivered to customers, dealer-traded, released to auction, used for demonstration purposes or put to any other use.
This message is to inform dealers who have involved vehicles in their inventory that they can now apply for the used vehicle Working Capital Assistance Program (“WCAP”) for safety recall N192279370.
Before proceeding with the application process described below, dealers must verify vehicle eligibility based on the program terms and guidelines that were provided in GM GlobalConnect Message GCUS-9-7345 dated February 21, 2019. Applications submitted on ineligible vehicles are subject to chargeback of any incentives paid to the dealer under the WCAP. Because compensation and tracking requires visibility into dealers’ inventory, dealers must also have agreed to a Dealer Data Share agreement with GM in order to receive any compensation under this program.
To apply for the WCAP for safety recall N192279370, dealers must access the GM Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction using the labor code provided below for each eligible vehicle. This zero dollar special transaction type is the dealer’s application for compensation and constitutes a representation from the dealer that the vehicle is eligible for WCAP assistance.
Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or guarantee the provision of any assistance as defined by program terms and guidelines.
Labor Code
Description
Labor Time
Trans Code
9800048
Working Capital Assistance for Safety Recall N192279370
N/A
ZSET
To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related field action bulletin is released. If a vehicle has been delivered, wholesaled or otherwise disposed of prior to release of the bulletin, the vehicle is not eligible for assistance. Additionally, recalled vehicles taken in on trade may be eligible for assistance if the dealer immediately reports the vehicle in used vehicle inventory via its Dealer Management System (DMS) and makes application through the GWM system.
To ensure that GM is receiving daily inventory information, which is necessary to process payments and make eligibility determinations under the WCAP, the dealer’s vehicles must be properly identified in the dealership’s DMS. A daily feed of this information is provided to GM through the Dealer Data Share (DDS) agreement.
Beginning with the 1st quarter of 2019, all WCAP payments will be facilitated through the Global Warranty Management (GWM) system. For each eligible vehicle, a qualifying dealer will submit for WCAP vehicle enrollment with a “ZSET” transaction type and for reimbursement with a “ZFAT” transaction type both through the GWM system. If approved, a WCAP credit for that vehicle will be issued through the GWM system similar to any other warranty credit. WCAP submission instructions and the required labor code will also be provided in the appropriate field action bulletin. Each WCAP transaction being credited will be clearly identified on the dealer’s daily credit memo.
In order to receive payment, a dealer must have timely reported the vehicle in used vehicle inventory, retained the vehicle until the related field action bulletin is released, and properly applied for the WCAP payment. The vehicle must also be otherwise eligible under WCAP rules and guidelines.
GM reserves the right to amend, modify, terminate, or cancel this program at any time in its sole discretion.
END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5340
URGENT – DISTRIBUTE IMMEDIATELY
Date: February 25, 2020
Subject: Updated FAQs for N192279370
Rear Axle Differential Seizing
Models: 2014 – 2015 Cadillac CTS-V Sport
Equipped with the 3.6L Twin Turbo V6 Engine (RPO LF3)
To: All General Motors Dealers
On January 23, 2020, General Motors announced an upcoming safety recall that
involves 2014 – 2015 model year Cadillac CTS vehicles. The GM recall number
is N192279370.
We have updated the Question and Answer Document (Q&A) and it is attached
to this message. This document addresses the ten most likely questions
customers may have regarding this Safety Recall. Please use this information as
an aid to confidently answer customer concerns.
Q10 refers specifically to Courtesy Transmission as many of these vehicles will
be beyond Standard Warranty or the Limited Powertrain Warranty.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5293
URGENT – DISTRIBUTE IMMEDIATELY
Date: January 23, 2020
Subject: Upcoming Safety Recall N192279370
Rear Axle Differential Seizing
Models: 2014 – 2015 Cadillac CTS-V Sport
Equipped with the 3.6L Twin Turbo V6 Engine (RPO LF3)
To: All General Motors Dealers
General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves 2014 – 2015 model year Cadillac CTS vehicles. The GM recall number is N192279370.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.
Over time under very aggressive driving conditions, certain roll pins in the rear-axle differential in these vehicles may fatigue. If the pins become too weak, they may fracture, which may cause the differential to lock up. If the condition occurs while driving, the rear wheels may lock up. This may affect the driver’s ability to control the vehicle, increasing the risk of a crash.
Parts are not currently available, but when parts are available, dealers are to replace the rear axle differential.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated for this upcoming recall on January 23, 2020. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Dealers will be advised when the recall bulletin is released. Until the recall bulletin is released, the IVH screen in GWM will display “N/A” under Release Date and “Incomplete – Remedy not yet available” under Status. This means the
required repair is not yet available and dealers should not attempt to perform any repairs.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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