Safety Recall N202292780 Seat Belt Inspection And Replacement – 2019-2020 Chevrolet Low Cab Forward (LCF)

January 17, 2020 NHTSA CAMPAIGN NUMBER: 20V025000

Seat Belt May Not Restrain Occupants

In the event of a crash, if the occupant is not properly restrained, there is an increased risk of injury.

 

NHTSA Campaign Number: 20V025

Manufacturer Isuzu Technical Center of America, Inc.

Components SEAT BELTS

Potential Number of Units Affected 1,138

 

Summary

Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2020 Isuzu NPR HD, NPR XD, NQR and NRR and Chevrolet 4500HD, 4500XD, 5500HD and 5500XD and 2019 Isuzu NPR HD GAS, NPR GAS and Chevrolet 4500 and Chevrolet 3500 vehicles equipped with a dual mode belt locking mechanism seat belt assembly. Due to a manufacturing issue, the seat belt webbing locking mechanism may not properly restrain the occupant as intended.

 

Remedy

Isuzu will notify owners, and dealers will inspect and replace the seat belt assembly, as necessary, free of charge. The recall began February 20, 2020. Owners may contact Isuzu customer service at 1-866-441-9638 or Chevrolet customer service at 1-800-222-1020. Isuzu’s number for this recall is V2001.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized.

 

IMPORTANT SAFETY RECALL

 

March 2020

 

This notice applies to your vehicle, VIN: __________________________________

 

Dear General MotorseBay logo Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Isuzu Motors Limited has decided that a defect which relates to motor vehicle safety exists in certain 2019 model year Chevrolet Low Cab Forward 3500/4500 Medium Duty, and 2020 model year Chevrolet Low Cab Forward 4500/5500 Medium Duty vehicles equipped with 6.0L gas engines, or 5.2L Diesel engines.  These vehicles are manufactured by Isuzu.  As a result, GM is conducting a safety recall.

We apologize for this inconvenience.  However, we are concerned about your safety and continued satisfaction with our products.

I M P O R T A N T

  • Your vehicle is involved in GM recall N202292780.
  • Schedule an appointment with your GM dealer.
  • This service will be performed for you at no charge.

 

Why is your vehicle being recalled?The front seat belt assembly has a dual mode belt locking mechanism in the retractor assembly: The belt webbing locking mechanism (which is applied by the rapid movement of the seat belt) may not function. Occupants may not be restrained as designed and/or may become unrestrained if the separate G-sensor locking mechanism becomes unavailable, increasing the risk of injury in the event of a crash.
What will we do?Your GM dealer will check the front seat belt label number and front seat belt assembly date. If the front seat belt(s) fall(s) within the production range identified, the front seat belt assembly will be replaced.  This service will be performed for you at no charge.  Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual time of approximately 1 ½ hours.
What should you do?You should contact your GM dealer to arrange a service appointment as soon as possible.
Did you already pay for this repair?Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs.  If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents.  Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170.  The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by February 28, 2021, unless state law specifies a longer reimbursement period.
Do you have questions?If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.

 

DivisionNumberText Telephones (TTY)
Chevrolet1-800-630-24381-800-833-2438
Puerto Rico – English1-800-496-9992
Puerto Rico – Español1-800-496-9993
Virgin Islands1-800-496-9994

 

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov.  The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V025.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Maryann Combs

Vice President

Global Vehicle Safety

 

Enclosure

GM Recall N202292780

 


 


Frequently Asked Questions (FAQs) for Safety Recall N202292780 SEAT BELT INSPECTION AND REPLACEMENT

 

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.

Q1)Which vehicles are involved?
A1)2019 Chevrolet Low Cab Forward (LCF) GAS 3500/4500 Medium Duty Trucks, and 2020 Chevrolet Low Cab Forward (LCF) DIESEL 4500/5500 Medium Duty Trucks.

 

Q2)What is the issue or condition?
A2)The seat belt assembly has a dual mode belt locking mechanism in the retractor assembly: A belt webbing locking mechanism and a GSensor locking mechanism. Due to a manufacturing error by the supplier in a limited production period, the belt webbing locking mechanism, which is applied by the rapid movement of the seat belt, may not function. The separate G-Sensor lock mechanism which is applied through rapid vehicle deceleration remains fully functional.

 

Q3) What symptoms may be experienced?  What warning signs may be associated with the issue or condition described?
A3)The occupant may not be restrained as designed and/or may become unrestrained if the separate G-Sensor locking mechanism becomes unavailable, increasing the risk of injury in the event of a crash.

 

Q4) What is the remedy/repair?
A4)Dealers will check the seat belt label number and seat belt assembly date. If the seatbelt falls within the production range identified, the seat belt assembly will be replaced.

 

Q5) What is the safety risk?  Is the vehicle safe to drive?
A5)Occupants may not be restrained as designed and/or may become unrestrained if the separate G-Sensor locking mechanism becomes unavailable, increasing the risk of injury in the event of a crash.

 

Q6) Does the customer have to pay for this remedy/repair?
A6)No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?
A7)Yes, dealers can begin repairing vehicles.

 

Q8) What should customers do until recall repairs can be completed?  Are there any special instructions?
A8)If special instructions are provided, they will be included in the notification letters to customers.

 

Q9) How can customers check to see if their vehicle is involved in this field action?
A9)Customers who own a vehicle involved in the field action will be notified by mail by General MotorseBay logo, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/. 

 

 


11 Affected Products

Vehicles

MAKEMODELYEAR
CHEVROLET4500HD2019-2020
CHEVROLET4500XD2020
CHEVROLET5500HD2020
CHEVROLET5500XD2020
ISUZUNPR2019
ISUZUNPR HD2019-2020
ISUZUNPR XD2020
ISUZUNQR2020
ISUZUNRR2020

 


17 Associated Documents

Remedy Instructions and TSB

RCRIT-20V025-0637.pdf 934.448KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-20V025-5358.pdf 141.2KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-20V025-0687.pdf 231.294KB

 


Remedy Instructions and TSB – Campaign Service Bulletin re SEAT BELT INSPECTION AND REPLACEMENT

RCRIT-20V025-7028.pdf 833.582KB

 


Defect Notice 573 Report

RCLRPT-20V025-7692.PDF 220.468KB

 


Manufacturer Notices(to Dealers,etc) – Stop Sale and Delivery for Upcoming Safety Recall

RCMN-20V025-3003.pdf 124.462KB

 


Recall Acknowledgement

RCAK-20V025-1307.pdf 245.534KB

 


Manufacturer Notices(to Dealers,etc) – Frequently Asked Questions (FAQs) for Safety Recall N202292780 SEAT BELT INSPECTION AND REPLACEMENT

RCMN-20V025-7126.pdf 34.419KB

 


Manufacturer Notices(to Dealers,etc) – Dealer Notification re Stop Delivery Order for Upcoming Safety Recall N202292780

RCMN-20V025-6544.pdf 67.867KB

 


Remedy Instructions and TSB

RCRIT-20V025-0973.pdf 328.765KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-20V025-7341.pdf 34.189KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-20V025-1496.pdf 115.585KB

 


Recall Quarterly Report #1, 2020-1

RCLQRT-20V025-3974.PDF 211.159KB

 


Owner Notification Letter(Part 577)

RCONL-20V025-1304.pdf 200.002KB

 


Owner Notification Letter(Part 577)

RCONL-20V025-9736.pdf 147.421KB

 


Recall Quarterly Report #2, 2020-2

RCLQRT-20V025-3249.PDF 211.255KB

 


Recall Quarterly Report #3, 2020-3

RCLQRT-20V025-2993.PDF 211.337KB

 


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