Product Safety Recall N192290990 Front Passenger Air Bag Inflator – US Only – 2007-2008 Chevrolet Silverado & GMC Sierra 2500/3500

January 14, 2020 NHTSA CAMPAIGN NUMBER: 20V011000

Passenger Air Bag Inflators May Explode

An inflator explosion may result in sharp metal fragments striking the front passenger or other occupants resulting in serious injury or death.

 

NHTSA Campaign Number: 20V011

Manufacturer General MotorseBay logo LLC

Components AIR BAGS

Potential Number of Units Affected 699

 

Summary

General MotorseBay logo LLC (GM) is recalling certain 2007-2008 ChevroleteBay logo Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles equipped with non-desiccated, passenger frontal air bag inflators containing phase stabilized ammonium nitrate (PSAN) propellant that were used as interim remedy parts for previous Takata recalls. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.

 

Remedy

GM will notify owners, and dealers will replace the front passenger air bag inflators, free of charge. The recall began February 11, 2020. Owners may contact ChevroleteBay logo customer service at 1-800-222-1020 or GMC customer service at 1-866-522-9559. GM’s number for this recall is N192290990.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


IMPORTANT SAFETY RECALL

February 2020

This notice applies to your vehicle, VIN: _____________________________________

Dear General MotorseBay logo Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

TK Global LLC (“Takata”) has decided that a defect which relates to motor vehicle safety exists in certain 2007-2008 model year ChevroleteBay logo Silverado and GMC Sierra 2500/3500 series heavy duty pickup trucks.  As a result, GM is conducting a safety recall.  We apologize for this inconvenience.  However, we are concerned about your safety and continued satisfaction with our products.

I M P O R T A N T

  • Your vehicle is involved in GM safety recall N192290990.
  • Schedule an appointment with your GM dealer.
  • This service will be performed for you at no charge.

 

Why is your vehicle being recalled?Takata has determined that some of the front passenger air bag inflators in these vehicles may experience an alteration over time, which could lead to overaggressive combustion in the event of an air bag deployment.  This condition could create excessive internal pressure when the air bag is deployed, which could result in the body of the inflator rupturing upon deployment.  In the event of an inflator rupture, metal fragments could pass through the air bag cushion material, which may result in injury or death to vehicle occupants.
What will we do? Your GM will replace the front passenger air bag inflator module.  This service will be performed for you at no charge.  Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately one hour.
What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.

 

DivisionNumberText Telephones (TTY)
ChevroleteBay logo1-800-630-24381-800-833-2438
GMC1-866-996-94631-800-462-8583
Puerto Rico – English1-800-496-9992
Puerto Rico – Español1-800-496-9993
Virgin Islands1-800-496-9994

 

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov.  The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V011.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Maryann L. Combs
Vice President
Global Vehicle Safety

 

GM Recall: N192290990

 


Frequently Asked Questions (FAQs) for Safety Recall N192290990
Front Passenger Air Bag Inflator

 

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above. 

Q1)Which vehicles are involved?
A1)Certain 2007-2008 model year ChevroleteBay logo Silverado and GMC Sierra 2500/3500 series heavy duty pickup trucks.

 

Q2)What is the issue or condition?
A2)Takata has determined that some of the front passenger air bag inflators in these vehicles may experience an alteration over time, which could lead to overaggressive combustion in the event of an air bag deployment.  This condition could create excessive internal pressure when the air bag is deployed, which could result in the body of the inflator rupturing upon deployment.

 

Q3) What symptoms may be experienced?  What warning signs may be associated with the issue or condition described?
A3)None

 

Q4) What is the remedy/repair?
A4)Dealers will replace the front passenger air bag inflator module.

 

Q5) What is the safety risk?  Is the vehicle safe to drive?
A5)In the event of an inflator rupture, metal fragments could pass through the air bag cushion material, which may result in injury or death to vehicle occupants.

 

Q6) Does the customer have to pay for this remedy/repair?
A6)No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?
A7)Yes, the remedy/repair is available now, please see the attached bulletin for details.

 

Q8) What should customers do until recall repairs can be completed?  Are there any special instructions?
A8)If special instructions are provided, they will be included in the notification letters to customers.

 

Q9) How can customers check to see if their vehicle is involved in this field action?
A9)Customers who own a vehicle involved in the field action will be notified by mail by General MotorseBay logo, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10)If customers are concerned, can they get a rental car or courtesy transportation?
A10)Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall.  Please refer to Warranty Administration Bulletin #17-NA-073:  Field Action Courtesy Transportation Policy for further information.

 

 



8 Affected Products

Vehicles

MAKEMODELYEAR
CHEVROLETeBay logoSILVERADO 25002007-2008
CHEVROLETeBay logoSILVERADO 35002007-2008
GMCSIERRA 25002007-2008
GMCSIERRA 35002007-2008

 


12 Associated Documents

Defect Notice 573 Report

RCLRPT-20V011-8551.PDF 214.665KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-20V011-2719.pdf 58.461KB

 


Safety Bulletin

RCSB-20V011-2612.pdf 1271.371KB

 


Safety Bulletin

RCSB-20V011-3241.pdf 1258.804KB

 


Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N192290990 Front Passenger Air Bag Inflator

RMISC-20V011-0546.pdf 34.597KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-20V011-0903.pdf 61.232KB

 


Recall Quarterly Report #2, 2020-2

RCLQRT-20V011-6109.PDF 211.233KB

 


Recall Quarterly Report #1, 2020-1

RCLQRT-20V011-3658.PDF 211.139KB

 


Recall Acknowledgement

RCAK-20V011-9185.pdf 244.486KB

 


Miscellaneous Document – Frequently Asked Questions

RMISC-20V011-0075.pdf 34.597KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-20V011-7478.pdf 76.551KB

 


Recall Quarterly Report #3, 2020-3

RCLQRT-20V011-1410.PDF 211.322KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V011&docType=RCL

 


1 Associated Investigation

Air Bag Inflator Rupture
NHTSA ID: EA15001
Dated opened: February 24, 2015

The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers. All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.

During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers. Nonetheless, at ODI’s insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation. The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures. As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.

Takata’s initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida. Accordingly ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas. Takata’s testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions. During PE14-016 four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.

Also during PE14-016 four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina. Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls. Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity. Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing. All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.

The investigation now includes all manufacturers and vehicles known to be affected at this time. ODI’s investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.

The five ODI reports cited above can be reviewed online at https://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492


 

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