F/CMVSS Noncompliance Recall N192268090 Brake System Malfunction Warning

“This site contains affiliate links for which OEMDTC may be compensated”

December 12, 2019 NHTSA CAMPAIGN NUMBER: 19V889000

EBCM Software Error

If the driver operates the vehicle unaware that ESC and ABS are not functioning, there is an increased risk of a crash.

NHTSA Campaign Number: 19V889

Manufacturer General Motors LLC

Components SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL, SERVICE BRAKES

Potential Number of Units Affected 463,995

Summary

General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 1500, Cadillac CT6, and GMC Sierra 1500 vehicles. Due to an Electronic Brake Control Module (EBCM) software error, the vehicle’s Electronic Stability Control (ESC) and Antilock Brake System (ABS) may become disabled. Furthermore, if this specific error occurs, the vehicle’s diagnostics will not illuminate the instrument cluster ESC and ABS malfunction warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, “Electronic Stability Control” and 135, “Light Vehicle Brake Systems.”

Remedy

GM will notify owners, and dealers will reprogram the EBCM, free of charge. The recall began February 4, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020, Cadillac customer service at 1-800-333-4223, or GMC customer service at 1-888-988-7267. GM’s number for this recall is N192268090.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Vehicle has a Recall

IMPORTANT SAFETY RECALL

February 2020

This notice applies to your vehicle, VIN: _____________________________________

Dear General Motors Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

General Motors has decided that certain 2019 model year Cadillac CT6, Chevrolet Silverado or GMC Sierra vehicles may fail to conform to S5.3 of Federal Motor Vehicle Safety Standard (FMVSS) No. 126, “Electronic stability control systems for light vehicles” and S5.1 of FMVSS 135, “Light vehicle brake systems”.

I M P O R T A N T

Your vehicle is involved in GM safety recall N192268090.
Schedule an appointment with your GM dealer. You should schedule a service appointment even if you believe that your vehicle has already received service for this condition. Your vehicle may not have received the correct recall-remedy software.

Why is your vehicle being recalled?	In these vehicles, a software error can, in rare cases, disable the vehicle’s electronic stability control (ESC) and antilock brake system (ABS) systems for a single ignition cycle. If this specific error occurs, the vehicle’s diagnostics will not illuminate the vehicle’s ESC and ABS telltale lamps, as required by S5.3 of FMVSS 126 and S5.1 of FMVSS 135. If the driver is unaware that ESC and ABS are not functioning, there may be increased risk of a crash.
What will we do?	Your GM dealer will reprogram the brake system control module. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of approximately 30 minutes.
What should you do?	You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions?	If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.

Division	Number	Text Telephones (TTY)
Cadillac	1-866-982-2339	1-800-833-2622
Chevrolet	1-800-630-2438	1-800-833-2438
GMC	1-866-996-9463	1-800-462-8583
Puerto Rico – English	1-800-496-9992
Puerto Rico – Español	1-800-496-9993
Virgin Islands	1-800-496-9994

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19V889.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Maryann L. Combs

Vice President

Global Vehicle Safety

GM Recall: N192268090

Frequently Asked Questions (FAQs) for NonCompliance Recall N192268090 and N192268091

Brake System Malfunction Warning

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.

Q1)	Which vehicles are involved?
A1)	Certain 2019 model year Cadillac CT6, Chevrolet Silverado 1500, and GMC Sierra 1500 vehicles.
Q2)	What is the issue or condition?
A2)	Certain vehicles may fail to conform to S5.3 of Federal Motor Vehicle Safety Standard (FMVSS) No. 126, “Electronic stability control systems for light vehicles” and S5.1 of FMVSS 135, “Light vehicle brake systems.” In these vehicles, a software error can, in rare cases, disable the vehicle’s electronic stability control (ESC) and antilock brake system (ABS) systems for a single ignition cycle. If this specific error occurs, the vehicle’s diagnostics will not illuminate the vehicle’s ESC and ABS telltale lamps, as required by S5.3 of FMVSS 126 and S5.1 of FMVSS 135.
Q3)	What symptoms may be experienced? What warning signs may be associated with the issue or condition described?
A3)	None.
Q4)	What is the remedy/repair?
A4)	Dealers will reprogram the brake system control module.
Q5)	What is the safety risk? Is the vehicle safe to drive?
A5)	If the driver is unaware that ESC and ABS are not functioning, there may be increased risk of a crash.
Q6)	Does the customer have to pay for this remedy/repair?
A6)	No, this inspection/repair will be done at no cost to the customer.
Q7)	Is the remedy/repair available now?
A7)	Yes, the remedy/repair is available now, please see the attached bulletin for details.
Q8)	What should customers do until recall repairs can be completed? Are there any special instructions?
A8)	If special instructions are provided, they will be included in the notification letters to customers.
Q9)	How can customers check to see if their vehicle is involved in this field action?
A9)	Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
Q10)	If customers are concerned, can they get a rental car or courtesy transportation?
A10)	Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.

SEOCONTENT-START

F/CMVSS Noncompliance Recall
N192268090 Brake System Malfunction Warning
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 6
Release Date:
January 2020
Revision:
02
Revision Description: This bulletin is being revised to add an updated customer letter. Please discard all previous copies of bulletin N192268090-01.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Make
Model
Model Year
RPO
Description
From
To
Cadillac
CT6
2019
2019
Chevrolet
Silverado 1500 (New Model)
GMC
Sierra 1500 (New Model)
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that certain 2019 model year Cadillac CT6, Chevrolet Silverado 1500, and GMC Sierra 1500 vehicles may fail to conform to S5.3 of Federal Motor Vehicle Safety Standard (FMVSS) No. 126, “Electronic stability control systems for light vehicles” and S5.5.1 of FMVSS 135, “Light vehicle brake systems.” In these vehicles, a software error can, in rare cases, disable the vehicle’s electronic stability control (ESC) and antilock brake system (ABS) systems for a single ignition cycle. If this specific error occurs, the vehicle’s diagnostics will not illuminate the vehicle’s ESC and ABS telltale lamps, as required by S5.3 of FMVSS 126 and S5.1 of FMVSS 135. If the driver is unaware that ESC and ABS are not functioning, there may be increased risk of a crash.
Correction
Dealers are to reprogram the brake system control module.
Parts
No parts are required for this repair.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9104800*
Verified Module Software or Calibration Level: Module Is Programmed with Same Level Software or Calibration
0.2
ZFAT
N/A
9104801*
Brake System Control Module Reprogramming with SPS
0.3
ZFAT
N/A
* Warning: To avoid warranty transaction rejections, carefully read and follow the instructions below:
• The SPS Warranty Claim Code must be accurately entered in the “SPS Warranty Claim Code” field of the transaction.
• When more than one Warranty Claim Code is generated for a programming event, it is required to document all Warranty Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the “SPS Warranty Claim Code” field of the transaction, otherwise the transaction will reject. It is best practice to enter the FINAL code provided by SPS.
Warranty Claim Code Information Retrieval
If the SPS Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS system as follows: 1. Open TIS on the computer used to program the vehicle. 2. Select and start SPS. 3. Select Settings. 4. Select the Warranty Claim Code tab.
F/CMVSS Noncompliance Recall
N192268090 Brake System Malfunction Warning
Page 2 of 6
The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code field.
Service Procedure
Important: Carefully read and follow the instructions below.
• Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector. If there is an interruption during programming, programming failure or control module damage may occur.
• Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to www.gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT connect a battery charger.
• Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights, exterior lights (including daytime running lights), HVAC, radio, etc.
• Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M) system status indicators to NO.
5431207
Important: If the Same Calibration/Software Warning is noted on the SPS screen, select OK and follow screen instructions. After a successful programming event, the WCC is located in the Service Programming System dialogue box of the SPS Summary screen. No further action is required. Refer to the Warranty section of the bulletin.
1. Reprogram the Brake System Control Module. Refer to K160 Brake System Control Module: Programming and Setup in SI.
F/CMVSS Noncompliance Recall
N192268090 Brake System Malfunction Warning
Page 3 of 6
5431209
Important: To avoid warranty transaction rejections, you MUST record the warranty claim code provided on the SPS Warranty Claim Code (WCC) screen on the job card. Refer to callout 1 above for the location of the WCC on the SPS screen.
2. Record SPS Warranty Claim Code on job card for warranty transaction submission.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
F/CMVSS Noncompliance Recall
N192268090 Brake System Malfunction Warning
Page 4 of 6
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
F/CMVSS Noncompliance Recall
N192268090 Brake System Malfunction Warning
Page 5 of 6
IMPORTANT SAFETY RECALL
February 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that certain 2019 model year Cadillac CT6, Chevrolet Silverado or GMC Sierra vehicles may fail to conform to S5.3 of Federal Motor Vehicle Safety Standard (FMVSS) No. 126, “Electronic stability control systems for light vehicles” and S5.1 of FMVSS 135, “Light vehicle brake systems”.
IMPORTANT
• Your vehicle is involved in GM safety recall N192268090.
• Schedule an appointment with your GM dealer. You should schedule a service appointment even if you believe that your vehicle has already received service for this condition. Your vehicle may not have received the correct recall-remedy software.
Why is your vehicle being recalled?
In these vehicles, a software error can, in rare cases, disable the vehicle’s electronic stability control (ESC) and antilock brake system (ABS) systems for a single ignition cycle. If this specific error occurs, the vehicle’s diagnostics will not illuminate the vehicle’s ESC and ABS telltale lamps, as required by S5.3 of FMVSS 126 and S5.1 of FMVSS 135. If the driver is unaware that ESC and ABS are not functioning, there may be increased risk of a crash.
What will we do?
Your GM dealer will reprogram the brake system control module. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of approximately 30 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Cadillac
1-866-982-2339
1-800-833-2622
Chevrolet
1-800-630-2438
1-800-833-2438
GMC
1-866-996-9463
1-800-462-8583
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19V889.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
F/CMVSS Noncompliance Recall
N192268090 Brake System Malfunction Warning
Page 6 of 6
Vice President
Global Vehicle Safety
GM Recall: N192268090

*******************************************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5311
URGENT – DISTRIBUTE IMMEDIATELY
Date: January 31, 2020
Subject: N192268090-02 – Noncompliance Recall
Brake System Malfunction Warning
Revised FAQ
Models: 2019 Cadillac CT6
2019 Chevrolet Silverado 1500 (New Model)
2019 GMC Sierra 1500 (New Model)
To: All General Motors Dealers
The FAQ for recall N192268090-02 has been updated and is attached. There are no changes to the bulletin. Please discard any previous copies of the FAQ.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

*********************************************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5261
URGENT – DISTRIBUTE IMMEDIATELY
Date: December 12, 2019
Subject: N192268090 – Noncompliance Recall
Brake System Malfunction Warning
Models: 2019 Cadillac CT6
2019 Chevrolet Silverado 1500 (New Model)
2019 GMC Sierra 1500 (New Model)
To: All General Motors Dealers
General Motors is releasing Noncompliance Recall N192268090 today. The total number of U.S. vehicles involved is approximately 462,206. Please see the attached bulletin for details.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Noncompliance Recall. Please use this information as an aid to confidently answer customer concerns.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated December 12, 2019. A list of involved vehicles is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

********************************************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5303
URGENT – DISTRIBUTE IMMEDIATELY
Date: January 30, 2020
Subject: N192268090-02 – Noncompliance Recall
Brake System Malfunction Warning
Customer Letter Revised
Models: 2019 Cadillac CT6
2019 Chevrolet Silverado 1500 (New Model)
2019 GMC Sierra 1500 (New Model)
To: All General Motors Dealers
Bulletin N192268090-02 has been revised to include a copy of the customer notification letter. Please discard all copies of bulletin N192268090-01.
Question and Answer Document (Q&A)
Attached to this message you will find an updated document that addresses the ten most likely questions customers may have regarding this Noncompliance Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin soon.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

**********************************************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5292
URGENT – DISTRIBUTE IMMEDIATELY
Date: January 22, 2020
Subject: N192268090-01 – Noncompliance Recall
Brake System Malfunction Warning
Customer Letter Added
Models: 2019 Cadillac CT6
2019 Chevrolet Silverado 1500 (New Model)
2019 GMC Sierra 1500 (New Model)
To: All General Motors Dealers
Bulletin N192268090-01 has been revised to include a copy of the customer notification letter. Please discard all copies of bulletin N192268090.
Customer Letter Mailing
The customer letter mailing will begin on January 29, 2020.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

SEOCONTENT-END

3 Affected Products

Vehicles


MAKE	MODEL	YEAR
CADILLAC	CT6	2019
CHEVROLET	SILVERADO 1500	2019
GMC	SIERRA 1500	2019

18 Associated Documents

Recall 573 Report – Amendment 2

RCLRPT-19V889-4953.PDF 215.626KB

Taking too long?

Reload document

Summary

Remedy

Notes

IMPORTANT SAFETY RECALL

Latest Recalls Documents

Reprogramming

GM Diagnostic/Programming (TIS2Web)

Leave a Comment Cancel reply