SEOCONTENT-START

Product Safety Recall
N192273510 Loose Alternator Cable

Release Date:    December 2019                                                     Revision:    01

Revision Description: This bulletin has been revised to add required steps in the service procedure to incorporate 4 CYL (RPO L3B) and Diesel engine (RPO LM2) vehicles. The warranty table has also been updated.  Please discard all previous copies of N192273510.

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system.  This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.   

Condition

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2019 – 2020 model-year Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles.  The B+ battery cable rings in these vehicles may have been contaminated with glue residue at the supplier.  During normal vehicle operation, the glue may soften and cause the nut that attaches the B+ battery cable to the alternator to loosen over time, which could lead to an intermittent electrical connection or arcing. During the supplier’s assembly process, excess glue may not have been completely removed from the B+ battery cable rings, resulting in glue contamination that could affect the joint connection between the cable ring and the alternator.  An intermittent electrical connection between the B+ battery cable and the alternator could cause the vehicle to stall.  The intermittent connection could also lead to arcing, which could generate sufficient heat to damage surrounding material and increase the risk of a fire.

Correction

Dealers will inspect the vehicle with a black light for the presence of glue or other contamination at the B+ cable attachment to the alternator.  If necessary, dealers will clean the connection and reattach the B+ cable connection.  If arcing has damaged the cable, nut, or alternator, the dealer will replace the damaged components.

Parts

It is estimated that very small percentage of the involved vehicles will fail the inspection and require part replacement.  For those vehicles that do not pass the inspection, the bulletin will be updated when the remedy and required parts become available, at which time those vehicles can be repaired.

Warranty Information

* Only use for vehicles that pass inspection. Use 9104662 labor code for vehicles that have failed inspection and hold until the bulletin is updated with the remedy and the revised service parts are available.

Service Procedure for RPO LV3/L82/L84/L87 ONLY

1. Raise the vehicle hood and install fender covers.
2. Disconnect the negative battery cable. Refer to Battery Negative Cable Disconnection and Connection in SI.

5459036

Important: Use caution when dis-assembling so that damage to nut does not occur.

3. Remove the positive starter solenoid cable fastening nut at the generator (1).

5459038

4. Inspect the cable terminal (1), cable terminal on the generator (2) and attachment nut for any signs of heat damage.
   • If NO HEAT DAMAGE is found, proceed to step # 5.
   • If ANY HEAT DAMAGE IS INDICATED, STOP THE REPAIR, properly reassemble nut at the generator (Important: use caution when reassembling so that damage to nut does not occur). Service parts are currently NOT available. This vehicle must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use until further instructions are received.

Important: A small amount of glue is expected to be present around the shrink sleeve. The inspection procedure is for glue contamination on the cable terminal where it mounts to the terminal on the generator. This contamination prevents the fastener from tightening as designed and may loosen with heat and vibration.

5459040

Acceptable Glue Coverage Area (Black Light Image)

5459042

Unacceptable Glue Contamination (Black Light Image)  5459046 Unacceptable Glue Contamination (Daylight Image)

 5459052 Unacceptable Glue Contamination (Daylight Image)

5. Using a high intensity black light kit such as J-28428-E or the equivalent, inspect cable terminal, cable terminal on the generator and attachment nut for any signs of glue contamination. Any glue residue will appear as a blue/purple color under the black light.

Important: The cable terminal and terminal on the generator have an anti-corrosion coating. To prevent damage to this coating, DO NOT use a metal scraper, abrasive material or chemicals to remove the glue.

6. If any glue contamination is found, use a plastic scraper to remove the glue from the cable terminal, attachment nut and the cable terminal on the generator.

5459054

7. Position the cable terminal onto the generator terminal, ensure the terminal on the cable is aligned with the antirotation notch on the insulator. Install the attachment nut hand tight.

Important: Use caution when tightening the attachment nut so that damage to nut does not occur.

8. Tighten the attachment nut 15 Nm (11 Lb. ft).
9. Reinstall the battery negative cable. Refer to Battery Negative Cable Disconnection and Connection in SI.

Note: The negative battery cable tightening specification is different for vehicles with/without RPO KL9.

Service procedure for RPO L3B and LM2 ONLY

1. Raise the vehicle hood and install fender covers.
2. Disconnect the negative battery cable. Refer to Battery Negative Cable Disconnection and Connection in SI.
3. Remove the left front wheel. Refer to Tire and Wheel Removal and Installation in SI.
4. Remove the left front wheel house liner. Refer to Front Wheelhouse Liner Replacement in SI.

5459036

Important: Use caution when dis-assembling so that damage to nut does not occur.

5. Remove the positive starter solenoid cable fastening nut at the generator (1).

5459038

6. Inspect the cable terminal (1), cable terminal on the generator (2) and attachment nut for any signs of heat damage.
   • If NO HEAT DAMAGE is found, proceed to step # 7.
   • If ANY HEAT DAMAGE IS INDICATED, STOP THE REPAIR, properly reassemble nut at the generator (Important: use caution when reassembling so that damage to nut does not occur). Service parts are currently NOT available. This vehicle must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use until further instructions are received.

Important: A small amount of glue is expected to be present around the shrink sleeve. The inspection procedure is for glue contamination on the cable terminal where it mounts to the terminal on the generator. This contamination prevents the fastener from tightening as designed and may loosen with heat and vibration.

5459040 Acceptable Glue Coverage Area (Black Light Image)

 5459042 Unacceptable Glue Contamination (Black Light Image)

5459046

Unacceptable Glue Contamination (Daylight Image)

 5459052 Unacceptable Glue Contamination (Daylight Image)

7. Using a high intensity black light kit such as J-28428-E or the equivalent, inspect cable terminal, cable terminal on the generator and attachment nut for any signs of glue contamination. Any glue residue will appear as a blue/purple color under the black light.

Important: The cable terminal and terminal on the generator have an anti-corrosion coating. To prevent damage to this coating, DO NOT use a metal scraper, abrasive material or chemicals to remove the glue.

8. If any glue contamination is found, use a plastic scraper to remove the glue from the cable terminal, attachment nut and the cable terminal on the generator.

5459054

9. Position the cable terminal onto the generator terminal, ensure the terminal on the cable is aligned with the antirotation notch on the insulator. Install the attachment nut hand tight.

Important: Use caution when tightening the attachment nut so that damage to nut does not occur.

10. Tighten the attachment nut 15 Nm (11 Lb. ft).
11. Reinstall the left front wheel house liner. Refer to Front Wheelhouse Liner Replacement in SI.
12. Reinstall the left front wheel. Refer to Tire and Wheel Removal and Installation in SI.
13. Reinstall the battery negative cable. Refer to Battery Negative Cable Disconnection and Connection in SI.

Note: The negative battery cable tightening specification is different for vehicles with/without RPO KL9.

Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair.  A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.  If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.  To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible.  In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.

Dealer Responsibility – All

All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles.  Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.

All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin.  Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer.  Arrangements are to be made to make the required correction according to the instructions contained in this bulletin.  Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this recall enters your vehicle inventory or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.

Dealer Reports

For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers.  The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records.  The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries.  Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.

Courtesy Transportation – For USA & Canada

Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for courtesy transportation program details.

Customer Notification

USA & Canada – General Motors will notify customers of this recall on their vehicle.

Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act.

SEOCONTENT-END

SEOCONTENT-START

Product Safety Recall
N192273510 Loose Alternator Cable
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 12
Release Date: February 2020 Revision: 02
Revision Description: This bulletin has been revised to update the parts, warranty and the service procedure
sections with the starter solenoid cable replacement for vehicles that fail the initial
inspection. Please discard all previous copies of N192273510.
Attention: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor
vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or
noncompliance is remedied.
Dealers were notified of this safety recall and the pass or fail functional inspection procedure on
December 12, 2019. This bulletin contains an inspection procedure for both dealer inventory and
customer vehicles. Vehicles that pass this inspection procedure can be delivered and closed using the
“Inspect Only – No Further Action Required” labor code 9104661. It is estimated that very small
percentage of the involved vehicles will fail the inspection and require part replacement. For those
vehicles that do not pass functional inspection, once the service procedure contained in the revised
bulletin has been performed on the vehicle, it can be released from stop delivery and the vehicle can be
delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer
traded, or used for demonstration purposes until the repair contained in this bulletin has been performed
or the vehicles have passed the inspection procedure.
Make Model
Model Year
From To RPO Description
Chevrolet Silverado 1500 (New Model) 2019 2019
Silverado 1500 2020 2020
GMC Sierra 1500 (New Model) 2019 2019
Sierra 1500 2020 2020
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2019 –
2020 model-year Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. The B+ battery cable rings
in these vehicles may have been contaminated with glue residue at the supplier. During normal vehicle
operation, the glue may soften and cause the nut that attaches the B+ battery cable to the alternator to
loosen over time, which could lead to an intermittent electrical connection or arcing. During the supplier’s
assembly process, excess glue may not have been completely removed from the B+ battery cable rings,
resulting in glue contamination that could affect the joint connection between the cable ring and the
alternator. An intermittent electrical connection between the B+ battery cable and the alternator could
cause the vehicle to stall. The intermittent connection could also lead to arcing, which could generate
sufficient heat to damage surrounding material and increase the risk of a fire.
Correction Dealers will inspect the vehicle with a black light for the presence of glue or other contamination at the
B+ cable attachment to the alternator. If necessary, dealers will clean the connection and reattach the
B+ cable connection. If arcing has damaged the cable, nut, or alternator, the dealer will replace the
damaged components.
Parts
Quantity Part Name Part No.
1 B+ Terminal to Generator Conductive Hex Nut 11549425
1 CABLE ASM-STRTR SOL 84522142
1 CABLE ASM-STRTR SOL 84522141
1 CABLE ASM-STRTR SOL 84430005
1 CABLE ASM-STRTR SOL 84602528
1 CABLE ASM-STRTR SOL 84602527
1 CABLE ASM-STRTR SOL 84434158
1 CABLE ASM-STRTR SOL 84703930
1 GENERATOR ASM 13536551
1 GENERATOR ASM 13534128
1 GENERATOR ASM 13534129
Product Safety Recall
N192273510 Loose Alternator Cable
Page 2 of 12
1
GENERATOR ASM
13532887
Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCCA). Parts are currently in limited supply. All orders may be reviewed prior to being filled. These parts should not be ordered as shelf stock due to constraint and VIN verification.
Important: Use the VIN and the GM Electronic Parts Catalog (EPC) to determine which part to order as they will be different per vehicles VIN. These parts should not be ordered as shelf stock.
Reminder: Parts may be removed from RIM management. Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9104661*
Inspect Generator Cable, Nut and Terminal for Glue Contamination (Includes Cleaning and Nut Replacement as Required) – No further action required
ADD: for RPO L3B and RPO LM2
0.3
–
–
0.4
ZFAT
N/A
9105000
Replace Starter Solenoid Cable RPO LV3, L82, L84 and L87 (Includes Inspection)
ADD: Generator Replacement RPO L82, L84 and L87
ADD: Generator Replacement RPO LV3
0.5
–
2.0
1.7
Replace Starter Solenoid Cable RPO L3B (Includes Inspection)
ADD: Generator Replacement RPO L3B
2.7
2.4
Replace Starter Solenoid Cable RPO LM2 (includes Inspection)
ADD: Replace Generator RPO LM2
1.2
4.9
9105010
Floor Plan Reimbursement – NEW INVENTORY ONLY
N/A
ZFAT
**
9105011
Working Capital Assistance Program Reimbursement – USED INVENTORY ONLY
N/A
ZFAT
***
* Only use for vehicles that pass inspection.
Note: To avoid having to “H” route the floor plan / WCAP transaction for approval, it must be submitted prior to the repair transaction.
Floor Plan Reimbursement – NEW INVENTORY ONLY
** USA & Canada Only – For vehicles eligible for floor plan reimbursement, the amount should be submitted in Net Item/Miscellaneous. This amount should represent the product of the vehicle’s average daily interest rate (see table below) multiplied by the actual number of days the vehicle was in dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop delivery message (December 12, 2019) to the date the repair is completed, and the vehicle is ready for sale (not to exceed 74 days).
Vehicle
Floor Plan Reimbursement Amount
USA
Canada
2019 Chevrolet Silverado 1500 (New Model) REG
$8.44
$5.18
2019 Chevrolet Silverado 1500 (New Model) EXT
$8.44
$6.84
2019 Chevrolet Silverado 1500 (New Model) CRW
$8.44
$7.75
2020 Chevrolet Silverado 1500 REG
$10.48
$5.39
2020 Chevrolet Silverado 1500 EXT
$10.48
$6.74
2020 Chevrolet Silverado 1500 CRW
$10.48
$8.19
2019 GMC Sierra 1500 (New Model) REG
$10.02
$5.38
2019 GMC Sierra 1500 (New Model) EXT
$10.02
$7.04
2019 GMC Sierra 1500 (New Model) CRW
$10.02
$7.77
2020 GMC Sierra 1500 REG
$12.71
$5.67
2020 GMC Sierra 1500 EXT
$12.71
$7.15
2020 GMC Sierra 1500 CRW
$12.71
$8.68
Working Capital Assistance Program (WCAP) Reimbursement – USED INVENTORY ONLY
Note: USA & Canada Only – To avoid having to “H” route the WCAP transaction for approval, it must be submitted prior to the repair transaction.
Product Safety Recall
N192273510 Loose Alternator Cable
Page 3 of 12
Important: The WCAP ZSET transaction labor code, 9800045, provided in the dealer message sent on December
20, 2019 (US) or January 30, 2020 (Canada), must have been submitted prior to the submittal of the ZFAT
transaction labor code or the claim will reject.
*** USA & Canada Only – For vehicles eligible under the Working Capital Assistance Program, the amount should be
submitted in Net Item/Miscellaneous. This amount has been calculated to a daily value for the days that the vehicle
was in used dealer inventory and not available for sale. This reimbursement is limited to the number of days from
the date of the stop sale/stop delivery order (December 12, 2019) to the date the inspection or repair closed the
recall bulletin (not to exceed 74 days).
Vehicle Working Capital Assistance Reimbursement Amount
USA Canada
2019 Chevrolet Silverado 1500 (New Model) $12.90 $21.08
2020 Chevrolet Silverado 1500 $13.61 N/A
2019 GMC Sierra 1500 (New Model) $16.85 $22.02
2020 GMC Sierra 1500 $17.37 N/A
Inspection and Service Procedure for RPO LV3/L82/L84/L87 ONLY
1. Raise the vehicle hood and install fender covers.
2. Disconnect the negative battery cable. Refer to Battery Negative Cable Disconnection and Connection in SI.
5459036
Important: Use caution when dis-assembling so that damage to nut does not occur.
3. Remove the positive starter solenoid cable fastening nut at the generator (1).
5459038
4. Inspect the cable terminal (1), cable terminal on the generator (2) and attachment nut for any signs of heat damage.
Product Safety Recall
N192273510 Loose Alternator Cable
Page 4 of 12
• If NO HEAT DAMAGE is found on the cable terminal, generator terminal or attachment nut, they can be inspected
for glue contamination, cleaned and remain in the vehicle. Proceed to step # 5 for glue contamination
inspection/removal.
• If ANY HEAT DAMAGE IS INDICATED, replace the Battery Positive Cable Nut, Generator and/or Starter
Solenoid Cable as required. Refer to Starter Solenoid Cable Replacement and Generator Replacement in SI.
Important: A small amount of glue is expected to be present around the shrink sleeve. The inspection
procedure is for glue contamination on the cable terminal where it mounts to the terminal on the generator.
This contamination prevents the fastener from tightening as designed and may loosen with heat and
vibration.
5459040
Acceptable Glue Coverage Area (Black Light Image)
5459042
Unacceptable Glue Contamination (Black Light Image)
Product Safety Recall
N192273510 Loose Alternator Cable
Page 5 of 12
5459046
Unacceptable Glue Contamination (Daylight Image)
5459052
Unacceptable Glue Contamination (Daylight Image)
5. Using a high intensity black light kit such as J-28428-E or the equivalent, inspect cable terminal, cable terminal on
the generator and attachment nut for any signs of glue contamination. Any glue residue will appear as a blue/purple
color under the black light.
Important: The cable terminal and terminal on the generator have an anti-corrosion coating. To prevent damage to
this coating, DO NOT use a metal scraper, abrasive material or chemicals to remove the glue.
6. If any glue contamination is found, use a plastic scraper to remove the glue from the cable terminal, attachment nut
and the cable terminal on the generator.
Product Safety Recall
N192273510 Loose Alternator Cable
Page 6 of 12
5459054
7. Position the cable terminal onto the generator terminal, ensure the terminal on the cable is aligned with the antirotation
notch on the insulator. Install the attachment nut hand tight.
Important: Use caution when tightening the attachment nut so that damage to nut does not occur.
8. Tighten the attachment nut 15 Nm (11 Lb. ft).
9. Reinstall the battery negative cable. Refer to Battery Negative Cable Disconnection and Connection in SI.
Note: The negative battery cable tightening specification is different for vehicles with/without RPO KL9.
Inspection and Service procedure for RPO L3B and LM2 ONLY
1. Raise the vehicle hood and install fender covers.
2. Disconnect the negative battery cable. Refer to Battery Negative Cable Disconnection and Connection in SI.
3. Remove the left front wheel. Refer to Tire and Wheel Removal and Installation in SI.
4. Remove the left front wheel house liner. Refer to Front Wheelhouse Liner Replacement in SI.
5459036
Important: Use caution when dis-assembling so that damage to nut does not occur.
5. Remove the positive starter solenoid cable fastening nut at the generator (1).
Product Safety Recall
N192273510 Loose Alternator Cable
Page 7 of 12
5459038
6. Inspect the cable terminal (1), cable terminal on the generator (2) and attachment nut for any signs of heat damage.
• If NO HEAT DAMAGE is found on the cable terminal, generator terminal or attachment nut, they can be inspected glue contamination, cleaned and remain in the vehicle. Proceed to step #7 for glue contamination inspection/removal.
• If ANY HEAT DAMAGE IS INDICATED, replace the Battery Positive Cable Nut, Generator and/or Starter Solenoid Cable as required. Refer to Starter Solenoid Cable Replacement and Generator Replacement in SI.
Important: A small amount of glue is expected to be present around the shrink sleeve. The inspection procedure is for glue contamination on the cable terminal where it mounts to the terminal on the generator. This contamination prevents the fastener from tightening as designed and may loosen with heat and vibration.
5459040
Acceptable Glue Coverage Area (Black Light Image)
Product Safety Recall
N192273510 Loose Alternator Cable
Page 8 of 12
5459042
Unacceptable Glue Contamination (Black Light Image)
5459046
Unacceptable Glue Contamination (Daylight Image)
5459052
Unacceptable Glue Contamination (Daylight Image)
7. Using a high intensity black light kit such as J-28428-E or the equivalent, inspect cable terminal, cable terminal on the generator and attachment nut for any signs of glue contamination. Any glue residue will appear as a blue/purple color under the black light.
Product Safety Recall
N192273510 Loose Alternator Cable
Page 9 of 12
Important: The cable terminal and terminal on the generator have an anti-corrosion coating. To prevent damage to this coating, DO NOT use a metal scraper, abrasive material or chemicals to remove the glue.
8. If any glue contamination is found, use a plastic scraper to remove the glue from the cable terminal, attachment nut and the cable terminal on the generator.
5459054
9. Position the cable terminal onto the generator terminal, ensure the terminal on the cable is aligned with the anti-rotation notch on the insulator. Install the attachment nut hand tight.
Important: Use caution when tightening the attachment nut so that damage to nut does not occur.
10. Tighten the attachment nut 15 Nm (11 Lb. ft).
11. Reinstall the left front wheel house liner. Refer to Front Wheelhouse Liner Replacement in SI.
12. Reinstall the left front wheel. Refer to Tire and Wheel Removal and Installation in SI.
13. Reinstall the battery negative cable. Refer to Battery Negative Cable Disconnection and Connection in SI.
Note: The negative battery cable tightening specification is different for vehicles with/without RPO KL9.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Product Safety Recall
N192273510 Loose Alternator Cable
Page 10 of 12
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Product Safety Recall
N192273510 Loose Alternator Cable
Page 11 of 12
IMPORTANT SAFETY RECALL
March 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2019 – 2020 model-year Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N192273510.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
The B+ battery cable rings in these vehicles may have been contaminated with glue residue at the supplier. During normal vehicle operation, the glue may soften and cause the nut that attaches the B+ battery cable to the alternator to loosen over time, which could lead to an intermittent electrical connection or arcing. An intermittent electrical connection between the B+ battery cable and the alternator could cause the vehicle to stall. The intermittent connection could also lead to arcing, which could generate sufficient heat to damage surrounding material and increase the risk of a fire. If your vehicle experiences this intermittent electrical connection, you may receive a “Service Battery” or “Battery Saver” warning.
What will we do?
Your GM dealer will inspect the vehicle with a black light for the presence of glue or other contamination at the B+ cable attachment to the alternator. If necessary, dealers will clean the connection and reattach the B+ cable connection. If arcing has damaged the cable, nut, or alternator, the dealer will replace the damaged components. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction or service correction time of up to 5 hours.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-630-2438
1-800-833-2438
GMC
1-866-996-9463
1-800-462-8583
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19V888.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Product Safety Recall
N192273510 Loose Alternator Cable
Page 12 of 12
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall: N192273510

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5262
URGENT – DISTRIBUTE IMMEDIATELY
Date: December 12, 2019
Subject: N192273510 – Upcoming Safety Recall with Inspection
Loose Alternator Cable
Models: 2019 Chevrolet Silverado 1500 (New Model)
2020 Chevrolet Silverado 1500
2019 GMC Sierra 1500 (New Model)
2020 GMC Sierra 1500
To: All General Motors Dealers
General Motors is releasing Safety Recall N192273510 today with an interim inspection. The total number of U.S. vehicles involved is approximately 349,804. Please see the attached bulletin for details.
The parts needed to complete the required repair are not yet available. However, the attached bulletin provides a functional inspection procedure that, if correctly performed, will allow dealers to identify those vehicles that do not require additional repair. Involved vehicles that “pass” the inspection will require no further action and are immediately released from this field action.
Involved vehicles that “fail” the inspection that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use until further instructions are received. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system has been updated to allow for the immediate submission of a warranty transaction for the inspection. Important: the labor operation 9104661 should ONLY be submitted if the vehicle PASSES the inspection. If the vehicle fails the inspection, use labor operation 9104662. When parts become available, the bulletin will be revised to include part information, repair procedure and an additional labor operation.
The inspection procedure can also be performed on involved customer vehicles. If a customer’s vehicle passes the inspection, no further action is required. Submit labor operation 9104661 to “close” the recall. If a customer’s
vehicle fails the inspection, submit labor operation 9104662, and hold the vehicle until revised service parts and the repair procedure are available.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
We are working with the supplier to obtain the required parts as quickly as possible. When a sufficient quantity of parts is available, the recall bulletin will be updated, and dealers can begin repairing vehicles that did not pass the initial inspection.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated December 12, 2019. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5263
URGENT – DISTRIBUTE IMMEDIATELY
Date: December 13, 2019
Subject: N192273510 – Upcoming Safety Recall with Inspection
Loose Alternator Cable
Revised Service Procedure and Labor Time
Models: 2019 Chevrolet Silverado 1500 (New Model)
2020 Chevrolet Silverado 1500
2019 GMC Sierra 1500 (New Model)
2020 GMC Sierra 1500
To: All General Motors Dealers
This bulletin has been revised to add required steps in the service procedure to incorporate 4 CYL (RPO L3B) and Diesel engine (RPO LM2) vehicles. The warranty table has also been updated. Please discard all previous copies of N192273510.
Please hold warranty claims for the 4 CYL and Diesel vehicles until tomorrow, 12/14/19, to allow for the system update.
The parts needed to complete the required repair are not yet available. However, the attached bulletin provides a functional inspection procedure that, if correctly performed, will allow dealers to identify those vehicles that do not require additional repair. Involved vehicles that “pass” the inspection will require no further action and are immediately released from this field action.
Involved vehicles that “fail” the inspection that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use until further instructions are received. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system has been updated to allow for the immediate submission of a warranty transaction for the inspection. Important: the labor operation 9104661 should ONLY be submitted if the vehicle PASSES the inspection. If the vehicle fails the inspection, use labor operation 9104662. When parts become available, the bulletin will be revised to include part information, repair procedure and an additional labor operation.
The inspection procedure can also be performed on involved customer vehicles. If a customer’s vehicle passes the inspection, no further action is required. Submit labor operation 9104661 to “close” the recall. If a customer’s vehicle fails the inspection, submit labor operation 9104662, and hold the vehicle until revised service parts and the repair procedure are available.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
We are working with the supplier to obtain the required parts as quickly as possible. When a sufficient quantity of parts is available, the recall bulletin will be updated, and dealers can begin repairing vehicles that did not pass the initial inspection.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

*************************************************************************

GM CUSTOMER CARE AND AFTERSALES
DCS5268
URGENT – DISTRIBUTE IMMEDIATELY
Date: December 20, 2019
Subject: Upcoming Safety Recall N192273510
Loose Alternator Cable
Application for Used Vehicle Working Capital Assistance Program (WCAP)
Models: 2019 Chevrolet Silverado 1500 (New Model)
2020 Chevrolet Silverado 1500
2019 GMC Sierra 1500 (New Model)
2020 GMC Sierra 1500
To: All General Motors Dealers
On December 12, 2019, GM sent to all GM dealers GlobalConnect Message GCUS-3-1707 regarding safety recall N192273510.
The required repair to complete this recall is not yet available. Until further instructions are received, the involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and cannot be delivered to customers, dealer-traded, released to auction, used for demonstration purposes or put to any other use.
This message is to inform dealers who have involved vehicles in their inventory that they can now apply for the used vehicle Working Capital Assistance Program (“WCAP”) for safety recall N192273510.
Before proceeding with the application process described below, dealers must verify vehicle eligibility based on the program terms and guidelines that were provided in GM GlobalConnect Message GCUS-9-7345 dated February 21, 2019. Applications submitted on ineligible vehicles are subject to chargeback of any incentives paid to the dealer under the WCAP. Because compensation and tracking requires visibility into dealers’ inventory, dealers must also have agreed to a Dealer Data Share agreement with GM in order to receive any compensation under this program.
To apply for the WCAP for safety recall N192273510, dealers must access the GM Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction using the labor code provided below for each eligible vehicle. This zero-dollar special transaction type is the dealer’s application for compensation and constitutes a representation from the dealer that the vehicle is eligible for WCAP assistance.
Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or guarantee the provision of any assistance as defined by program terms and guidelines.
Labor Code
Description
Labor Time
Trans Code
9800045
Working Capital Assistance for Safety Recall N192273510
N/A
ZSET
To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related field action bulletin is released. If a vehicle has been delivered, wholesaled or otherwise disposed of prior to release of the bulletin, the vehicle is not eligible for assistance. Additionally, recalled vehicles taken in on trade may be eligible for assistance if the dealer immediately reports the vehicle in used vehicle inventory via its Dealer Management System (DMS) and makes application through the GWM system.
To ensure that GM is receiving daily inventory information, which is necessary to process payments and make eligibility determinations under the WCAP, the dealer’s vehicles must be properly identified in the dealership’s DMS. A daily feed of this information is provided to GM through the Dealer Data Share (DDS) agreement.
Beginning with the 1st quarter of 2019, all WCAP payments will be facilitated through the Global Warranty Management (GWM) system. For each eligible vehicle, a qualifying dealer will submit for WCAP vehicle enrollment with a “ZSET” transaction type and for reimbursement with a “ZFAT” transaction type both through the GWM system. If approved, a WCAP credit for that vehicle will be issued through the GWM system similalr to any other warranty credit. WCAP submission instructions and the required labor code will also be provided in the appropriate field action bulletin. Each WCAP transaction being credited will be clearly identified on the dealer’s daily credit memo.
In order to receive payment, a dealer must have timely reported the vehicle in used vehicle inventory, retained the vehicle until the related field action bulletin is released, and properly applied for the WCAP payment. The vehicle must also be otherwise eligible under WCAP rules and guidelines.
GM reserves the right to amend, modify, terminate, or cancel this program at any time in its sole discretion.
END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5337
URGENT – DISTRIBUTE IMMEDIATELY
Date: February 20, 2020
Subject: N192273510 02 – Safety Recall
Loose Alternator Cable
Revised Parts, Warranty and Service Procedure
Models: 2019 Chevrolet Silverado 1500 (New Model)
2020 Chevrolet Silverado 1500
2019 GMC Sierra 1500 (New Model)
2020 GMC Sierra 1500
To: All General Motors Dealers
This bulletin has been revised to update the parts, warranty and the service procedure sections with the starter solenoid cable replacement for vehicles that fail the initial inspection. Please discard all previous copies of N192273510.
Dealers were notified of this safety recall and the pass or fail functional inspection procedure on December 12, 2019. This bulletin contains an inspection procedure for both dealer inventory and customer vehicles. Vehicles that pass this inspection procedure can be delivered and closed using the “Inspect Only – No Further Action Required” labor code 9104661. It is estimated that very small percentage of the involved vehicles will fail the inspection and require part replacement. For those vehicles that do not pass functional inspection, once the service procedure contained in the revised bulletin has been performed on the vehicle, it can be released from stop delivery and the vehicle can be delivered to the customer.
Question and Answer Document (Q&A)
Attached to this message you will find an updated document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Working Capital Assistance Program (WCAP) Eligibility
Vehicles which were in dealer inventory at the time of this bulletin release were eligible for WCA. Please refer to the attached bulletin and GlobalConnect Message GCUS-9-7345 for additional information.
Customer Letter Mailing
The customer letter mailing will begin on March 4, 2020.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

*************************************************************************************

GM CUSTOMER CARE AND AFTERSALES
DCS5268
URGENT – DISTRIBUTE IMMEDIATELY
Date: December 20, 2019
Subject: Upcoming Safety Recall N192273510
Loose Alternator Cable
Application for Used Vehicle Working Capital Assistance Program (WCAP)
Updated
Models: 2019 Chevrolet Silverado 1500 (New Model)
2020 Chevrolet Silverado 1500
2019 GMC Sierra 1500 (New Model)
2020 GMC Sierra 1500
To: All General Motors Dealers
On December 13, 2019, GM sent to all GM dealers GlobalConnect Message GCUS-3-1708 regarding safety recall N192273510.
Updated Bulletin N192273510-01 contains an inspection procedure. If vehicles pass the inspection procedure provided in the bulletin, the field action can be closed, and the vehicles can be delivered. THIS GLOBAL CONNECT MESSAGE IS ONLY APPLICABLE TO VEHICLES THAT FAIL THE INSPECTION OUTLINED IN N192273510-01. PARTS NECESSARY TO PERFORM THE FINAL REPAIRS ARE NOT YET AVAILABLE, THIS BULLETIN WILL BE REVISED WHEN PARTS ARE AVAILABLE.
Until further instructions are received, the involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and cannot be delivered to customers, dealer-traded, released to auction, used for demonstration purposes or put to any other use.
This message is to inform dealers who have involved vehicles in their used vehicle inventory that they can now apply for the used vehicle Working Capital Assistance Program (“WCAP”) for safety recall N192273510.
Before proceeding with the application process described below, dealers must verify vehicle eligibility based on the program terms and guidelines that were provided in GM GlobalConnect Message GCUS-9-7345 dated February 21, 2019. Applications submitted on ineligible vehicles are subject to chargeback of any incentives paid to the dealer under the WCAP. Because compensation and tracking requires visibility into dealers’ inventory, dealers must also have agreed to a Dealer Data Share agreement with GM in order to receive any compensation under this program.
To apply for the WCAP for safety recall N192273510, dealers must access the GM Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction using the labor code provided below for each eligible vehicle. This zero-dollar special transaction type is the dealer’s application for compensation and constitutes a representation from the dealer that the vehicle is eligible for WCAP assistance.
Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or guarantee the provision of any assistance as defined by program terms and guidelines.
Labor Code
Description
Labor Time
Trans Code
9800045
Working Capital Assistance for Safety Recall N192273510
N/A
ZSET
To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related field action bulletin is released. If a vehicle has been delivered, wholesaled or otherwise disposed of prior to release of the bulletin, the vehicle is not eligible for assistance. Additionally, recalled vehicles taken in on trade may be eligible for assistance if the dealer immediately reports the vehicle in used vehicle inventory via its Dealer Management System (DMS) and makes application through the GWM system.
To ensure that GM is receiving daily inventory information, which is necessary to process payments and make eligibility determinations under the WCAP, the dealer’s vehicles must be properly identified in the dealership’s DMS. A daily feed of this information is provided to GM through the Dealer Data Share (DDS) agreement.
Beginning with the 1st quarter of 2019, all WCAP payments will be facilitated through the Global Warranty Management (GWM) system. For each eligible vehicle, a qualifying dealer will submit for WCAP vehicle enrollment with a “ZSET” transaction type and for reimbursement with a “ZFAT” transaction type both through the GWM system. If approved, a WCAP credit for that vehicle will be issued through the GWM system similalr to any other warranty credit. WCAP submission instructions and the required labor code will also be provided in the appropriate field action bulletin. Each WCAP transaction being credited will be clearly identified on the dealer’s daily credit memo.
In order to receive payment, a dealer must have timely reported the vehicle in used vehicle inventory, retained the vehicle until the related field action bulletin is released, and properly applied for the WCAP payment. The vehicle must also be otherwise eligible under WCAP rules and guidelines.
GM reserves the right to amend, modify, terminate, or cancel this program at any time in its sole discretion.
END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES

SEOCONTENT-END