Product Safety Recall N192283991 High Pressure Fuel Pump Leak – 2020 Cadillac Chevrolet GMC

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Product Safety Recall
N192283991 High Pressure Fuel Pump Leak
Copyright 2019 General Motors. All Rights Reserved. Page 1 of 4
Release Date:
December 2019
Revision:
01
Revision Description:
This bulletin has been updated in the parts table. Please discard all previous copies of N192283991.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery November 21, 2019. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Make
Model
Model Year
RPO
Description
From
To
Cadillac
Escalade
2020
2020
L82, L84, L86, L87, LT1, LV3
ENGINE-GAS, 6 & 8 CYL, Gen 5
Escalade ESV
Chevrolet
Camaro
Silverado 1500
Suburban
Tahoe
GMC
Sierra 1500
Yukon
Yukon XL
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 model year Cadillac Escalade and Escalade ESV; Chevrolet Camaro, Silverado 1500, Suburban, and Tahoe; and GMC Sierra 1500, Yukon, and Yukon XL vehicles. The supplier of fuel pumps for these vehicles may have failed to install a component that regulates pressure within the pump. This can result in over pressurization leading to a crack in certain welds in the pump. If the welds crack, fuel could leak from the pump. Owners may notice a fuel odor or fuel spilled on the ground. If leaked fuel encounters a potential ignition source, a fire could occur.
Correction
Dealers will replace the high pressure fuel pump.
Parts
Quantity
Part Name
Part No.
1
High Pressure Fuel Pump
12697967
8
Intake Manifold Gasket
12626354
1
Fuel Feed Intermediate Pipe
12679463
1
Fuel Feed Pipe
12618338
Parts Pre-Ship Information – For US and Canada
Due to error on Parts Table for part 12626354 there was only 1 piece pre-shipped per set. Before ordering the other 7 pieces, this is a commonly bought part and may already be available in your Dealerships inventory.
Important: An initial supply of 12697967, 12626354 and 12679463 required to complete this recall will be pre-shipped to involved dealers of record. This pre-shipment is scheduled to begin and concluded the week(s) of 12/9/19. Pre-shipped parts will be charged to dealer’s open parts account. All orders placed prior and during to the pre-ship will be cancelled.
Beginning 12/11/19, additional parts, if required, are to be obtained from GMCC&A. Please refer to your “involved vehicles listing” before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency, parts should be ordered on a CSO = Customer Special Order. Parts may have quantity limiters in effect.
Product Safety Recall
N192283991 High Pressure Fuel Pump Leak
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It is estimated that less than 596 of the involved vehicles will require this repair on this vehicle. Due to the small number of vehicles anticipated that will need this fix and the limited initial parts availability, dealers are encouraged not to order these parts for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9104659
High Pressure Fuel Pump Replacement + Fuel Feed Intermediate Pipe Position 1 Replacement
Truck/SUV
Camaro
–
–
2.4
1.4
ZFAT
N/A
9104889
Floor Plan Reimbursement
N/A
ZFAT
*
Note: To avoid having to “H” route the floor plan transaction for approval, it must be submitted prior to the repair transaction.
Floor Plan Reimbursement – NEW INVENTORY ONLY
* USA & Canada Only – For vehicles eligible for floor plan reimbursement, the amount should be submitted in Net Item/Miscellaneous. This amount should represent the product of the vehicle’s average daily interest rate (see table below) multiplied by the actual number of days the vehicle was in dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop delivery message (November 21, 2019) to the date the repair is completed, and the vehicle is ready for sale (not to exceed 21 days):
Vehicle
Floor Plan Reimbursement Amount
USA
Canada
Escalade
$16.65
$14.09
Escalade ESV
$17.64
N/A
Camaro
$9.06
$8.40
Silverado 1500 Crew
$10.48
$8.12
Silverado 1500 Regular
$10.48
$5.45
Suburban
$11.75
N/A
Tahoe
$10.72
$10.86
Sierra 1500 Crew
$12.71
$8.93
Sierra 1500 Regular
$12.71
$6.01
Yukon
$12.29
$11.53
Yukon XL
$12.90
N/A
Service Procedure
Replace the high-pressure fuel pump. Refer to Fuel Pump Replacement in SI.
• While replacing the high-pressure fuel pump, also replace the intermediate fuel feed pipe connecting banks 1 and 2. Refer to Fuel Feed Intermediate Pipe Replacement – Position 1 in SI.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Product Safety Recall
N192283991 High Pressure Fuel Pump Leak
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Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Product Safety Recall
N192283991 High Pressure Fuel Pump Leak
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IMPORTANT SAFETY RECALL
December 2019
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 model year Cadillac Escalade and Escalade ESV; Chevrolet Camaro, Silverado 1500, Suburban, and Tahoe; and GMC Sierra 1500, Yukon, and Yukon XL vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N192283991.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
The supplier of fuel pumps for these vehicles may have failed to install a component that regulates pressure within the pump. This can result in over pressurization leading to a crack in certain welds in the pump. If the welds crack, fuel could leak from the pump. Owners may notice a fuel odor or fuel spilled on the ground. If leaked fuel encounters a potential ignition source, a fire could occur.
What will we do?
Your GM dealer will replace the high pressure fuel pump. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately two and a half hours.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Cadillac
1-866-982-2339
1-800-833-2622
Chevrolet
1-800-630-2438
1-800-833-2438
GMC
1-866-996-9463
1-800-462-8583
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19V837.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall: N192283991
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5258
URGENT – DISTRIBUTE IMMEDIATELY
Date: December 10, 2019
Subject: N192283991-01 – Safety Recall
High Pressure Fuel Pump Leak
Revised Parts Table
Models: 2020 Cadillac Escalade, Escalade ESV
2020 Chevrolet Camaro, Silverado 1500, Suburban, Tahoe
2020 GMC Sierra 1500, Yukon, Yukon XL
To: All General Motors Dealers
This bulletin has been updated in the parts table. Please discard all previous copies of N192281991.
Vehicles involved in this recall were placed on stop delivery November 21, 2019. Once the service procedure contained in the bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin on December 27, 2019.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5229
URGENT – DISTRIBUTE IMMEDIATELY
Date: November 21, 2019
Subject: Stop Delivery Order for Upcoming Safety Recall N192283991
High Pressure Fuel Pump Leak
Models: 2020 Cadillac Escalade, Escalade ESV
2020 Chevrolet Camaro, Silverado 1500, Suburban, Tahoe
2020 GMC Sierra 1500, Yukon, Yukon XL
To: All General Motors Dealers
STOP DELIVERY ORDER
Effective immediately, stop the delivery of certain 2020 model year Cadillac Escalade and Escalade ESV; Chevrolet Camaro, Silverado 1500, Suburban, and Tahoe; and GMC Sierra 1500, Yukon, and Yukon XL vehicles in new or used vehicle inventory. General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves these vehicles. The GM recall number is N192283991. Some of the vehicles involved in this recall were placed on stop delivery November 14, 2019 under GM reference number N192283990 and are now moved to N192283991.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.
The supplier of fuel pumps for these vehicles may have failed to install a component that regulates pressure within the pump. This can result in over pressurization leading to a crack in certain welds in the pump. If the welds crack, fuel could leak from the pump. Owners may notice a fuel odor or fuel spilled on the ground. If leaked fuel encounters a potential ignition source, a fire could occur.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system has been updated for this upcoming recall on November 21, 2019. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
A list of involved vehicles that have been identified as being in dealer new vehicle inventory is attached to this message. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the involved vehicles are currently in your new vehicle inventory. A file identifying involved
vehicles in dealer used inventory will be published in GM GlobalConnect, under the Service tab in Field Action Inventory Reports.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display “N/A” under Release Date and “Incomplete – Remedy not yet available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.
We are working with the supplier to obtain the required parts as quickly as possible. When a sufficient quantity of parts is available, the recall bulletin will be released, and dealers can begin repairing vehicles.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5219
URGENT – DISTRIBUTE IMMEDIATELY
Date: November 14, 2019
Subject: Stop Delivery Order: Reference Number N192283990
Models: 2020 Cadillac Escalade
2020 Chevrolet Camaro, Silverado 1500, Suburban, Tahoe
2020 GMC Sierra 1500, Yukon, Yukon XL
To: All General Motors Dealers
STOP DELIVERY ORDER
Effective immediately, stop the delivery of certain 2020 model year Cadillac Escalade, Chevrolet Camaro, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon and Yukon XL vehicles in new vehicle inventory. In these vehicles, the accumulator pack inside the high-pressure fuel pump may not have been installed by the supplier during the manufacturing process. This omission could increase the pressure pulsation amplitude inside the high-pressure fuel pump, potentially cracking the weld between the subject pump inlet fitting and the accumulator base, causing a fuel leak. Vehicle operators may be able to identify the subject condition by fuel odor or fuel spilled on the ground, however the risk of a fire or an engine stall event while driving increases. The GM reference number is N192283900.
The vehicle cannot be delivered to the customer without the remedy.
Shortly, GM will release a bulletin instructing the dealers to replace the high pressure fuel pump. This bulletin will contain the details on submitting a claim.
Until further instructions are received, new vehicles subject to this stop sale must be held must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated as “Stop Delivery – Awaiting Communication” on November 14, 2019. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
A list of involved vehicles that have been identified as being in dealer new vehicle inventory is attached to this message. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the involved vehicles are currently in your new vehicle inventory
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5246
URGENT – DISTRIBUTE IMMEDIATELY
Date: December 4, 2019
Subject: N192283991 – Safety Recall
High Pressure Fuel Pump Leak
Models: 2020 Cadillac Escalade, Escalade ESV
2020 Chevrolet Camaro, Silverado 1500, Suburban, Tahoe
2020 GMC Sierra 1500, Yukon, Yukon XL
To: All General Motors Dealers
General Motors is releasing Safety Recall N192283991 today. The total number of U.S. vehicles involved is approximately 501. Please see the attached bulletin for details.
Vehicles involved in this recall were placed on stop delivery November 21, 2019. Once the service procedure contained in the bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin on December 27, 2019.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated December 4, 2019. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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