October 25, 2019 NHTSA CAMPAIGN NUMBER: 19V761000
Software Error May Cause Unintended Braking
Unintended activation of the driveline-protection system will cause unintended braking on the wheel on the opposite side of the failed sensor, causing the vehicle to pull to one side unexpectedly, increasing the risk of a crash.
NHTSA Campaign Number: 19V761
Manufacturer General Motors LLC
Components ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
Potential Number of Units Affected 638,068
Summary
General Motors LLC (GM) is recalling certain 2015-2020 Chevrolet Suburban, Tahoe, and Yukon, and 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 5.3-liter engine, a 3.08-ratio rear axle and four-wheel drive. If a wheel-speed sensor fails, the Electronic-Brake Control Module (EBCM) software may activate the driveline-protection system.
Remedy
GM will notify owners, and dealers will reprogram the EBCM, free of charge. The recall began December 11, 2019. Owners may contact Chevrolet customer service at 1-800-630-2438 or GMC customer service at 1-800-462-8782. GM’s number for this recall is N192261050.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized.
IMPORTANT SAFETY RECALL
December 2019
This notice applies to your vehicle, VIN: __________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2014 – 2018 model year Chevrolet Silverado and GMC Sierra 1500 vehicles equipped with four-wheel drive, a 5.3-liter engine, and a 3.08-ratio rear axle, and certain 2015 – 2020 model year Chevrolet Suburban, Chevrolet Tahoe, and GMC Yukon equipped with four-wheel drive, a 5.3-liter engine, and a 3.08-ratio rear axle. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
| I M P O R T A N T |
| Why is your vehicle being recalled? | If a wheel-speed sensor fails in your vehicle, a software error could cause the vehicle’s driveline-protection system to activate when (i) the vehicle’s electronic transfer case is set to four-wheel drive or automatic mode, and (ii) the vehicle is driven between the speeds of 41 and 60 MPH. If the driveline-protection system activates, unintended braking on one wheel can occur, causing the vehicle to pull to one side, increasing the risk of a crash. If a wheel-speed sensor has failed in your vehicle, your vehicle’s Electronic Stability Control (ESC) and Anti-Lock Braking System (ABS) malfunction indicator warning lamps will illuminate and the vehicle’s driver information center will display a “Service StabiliTrak” message. |
| What will we do? | Your GM dealer will reprogram the electronic brake control module (EBCM). This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual time of approximately 25 minutes. |
| What should you do? | The software to fix your vehicle is available. You should contact your GM dealer to arrange a service appointment as soon as possible. You can also check the status of this recall at: https://my.gm.com/recalls.
Until your vehicle has been serviced, you can avoid the risk of unwanted braking activation by driving in two-wheel drive mode. |
| Do you have questions? | If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. |
| Division | Number | Text Telephones (TTY) |
| Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
| GMC | 1-866-996-9463 | 1-800-462-8583 |
| Puerto Rico – English | 1-800-496-9992 | |
| Puerto Rico – Español | 1-800-496-9993 | |
| Virgin Islands | 1-800-496-9994 |
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19V761.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann Combs
Vice President
Global Vehicle Safety
GM Recall N192261050
Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized.
IMPORTANT SAFETY RECALL
December 2019
This notice applies to your vehicle, VIN: __________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2017 model year Chevrolet Silverado and GMC Sierra 1500 vehicles equipped with four-wheel drive, a 5.3-liter engine, and a 3.08-ratio rear axle. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
|
I M P O R T A N T Your vehicle is involved in GM recall N192261050. |
| Why is your vehicle being recalled? | If a wheel-speed sensor fails in your vehicle, a software error could cause the vehicle’s driveline-protection system to activate when (i) the vehicle’s electronic transfer case is set to four-wheel drive or automatic mode, and (ii) the vehicle is driven between the speeds of 41 and 60 MPH. If the driveline-protection system activates, unintended braking on one wheel can occur, causing the vehicle to pull to one side, increasing the risk of a crash. If a wheel-speed sensor has failed in your vehicle, your vehicle’s Electronic Stability Control (ESC) and Anti-Lock Braking System (ABS) malfunction indicator warning lamps will illuminate and the vehicle’s driver information center will display a “Service StabiliTrak” message. |
| What will we do? | Your <DIV_DLR> dealer will reprogram the electronic brake control module (EBCM). This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual time of approximately 25 minutes. |
| What should you do? | The software to fix your vehicle is not currently available, but when software is available, your <DIV_DLR> dealer will reprogram your electronic brake control module (EBCM). We are working as quickly as possible to develop the necessary software to repair your vehicle. When software is available, we will send you another letter asking you to take your vehicle to your <DIV_DLR> dealer to have your vehicle serviced. You can also check the status of this recall at: https://my.gm.com/recalls. Until your vehicle has been serviced, you can avoid the risk of unwanted braking activation by driving in two-wheel drive mode. |
| Do you have questions? | If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. |
| Division | Number | Text Telephones (TTY) |
| Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
| GMC | 1-866-996-9463 | 1-800-462-8583 |
| Puerto Rico – English | 1-800-496-9992 | |
| Puerto Rico – Español | 1-800-496-9993 | |
| Virgin Islands | 1-800-496-9994 |
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19V761.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann Combs
Vice President
Global Vehicle Safety
GM Recall N192261050
Frequently Asked Questions (FAQs) for Safety Recall N192261050
Unexpected Pull To One Side
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
| Q1) | Which vehicles are involved? |
| A1) | 2014-2018 Chevrolet Silverado 2014-2018 GMC Sierra 2015-2020 Chevrolet Suburban 2015-2020 Chevrolet Tahoe 2015-2020 GMC YukonThese vehicles are equipped with the 5.3 L engine (RPO L83), a 3.08 ratio rear axle (RPO GU4), and 4-wheel drive. |
| Q2) | What is the issue or condition? |
| A2) | If a wheel-speed sensor fails in these vehicles, a software error in the vehicle’s electronic-brake control module (EBCM) can cause the vehicle’s driveline-protection system to activate when (i) the vehicle’s electronic transfer case is set to four-wheel drive or automatic mode, and (ii) the vehicle is driven between the speeds of 41 and 60 MPH. If the driveline-protection system activates, the driver will experience unintended braking on the wheel on the opposite side of the failed sensor.
|
| Q3) | What symptoms may be experienced? What warning signs may be associated with the issue or condition described? |
| A3)
|
If a wheel-speed sensor fails, the vehicle’s Electronic Stability Control (ESC) and AntiLock Braking System (ABS) malfunction indicator warning lamps will illuminate and the vehicle’s driver information center will display a “Service StabiliTrak” message. If these vehicles are driven in this condition while in four-wheel drive or automatic mode at 41-60 MPH, unintended braking on one wheel can occur, causing the vehicle to pull to one side, increasing the risk of a crash.
|
| Q4) | What is the remedy/repair? |
| A4) | Dealers will reprogram the electronic brake control module (EBCM).
|
| Q5) | What is the safety risk? Is the vehicle safe to drive? |
| A5) | Unintended braking on one wheel can occur, causing the vehicle to pull to one side, increasing the risk of a crash. Owners can eliminate this risk by operating the vehicle in two-wheel-drive mode until the recall repair is performed.
|
| Q6) | Does the customer have to pay for this remedy/repair? |
| A6) | No, this inspection/repair will be done at no cost to the customer.
|
| Q7) | Is the remedy/repair available now? |
| A7) | Software is now available for ALL model years.
|
| Q8) | What should customers do until recall repairs can be completed? Are there any special instructions? |
| A8) | If special instructions are provided, they will be included in the notification letters to customers. Owners can eliminate this risk by operating the vehicle in two-wheel-drive mode until the recall repair is performed.
|
| Q9) | How can customers check to see if their vehicle is involved in this field action? |
| A9) | Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
|
| Q10) | If customers are concerned, can they get a rental car or courtesy transportation? |
| A10) | Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
|
October 24, 2019
Chronology of Defect / Noncompliance Determination
573.6 (c) (6) (7)
Describe the chronology of events leading up to the defect decision or test data for the noncompliance decision:
On May 21, 2019, a GM dealer submitted a warranty report to GM relating to a 2018 model year GMC Yukon, in which the customer stating that, while driving between 40 and 45 MPH, the vehicle’s brakes applied and the vehicle unexpectedly pulled to the left. The customer also stated that the vehicle’s ABS malfunction indicator lamp was illuminated at the time. On May 23, 2019, a GM brand quality manager submitted the dealer’s report to GM’s Speak Up For Safety (SUFS) program.
On June 25, 2019, a GM field-service engineer tested the customer’s vehicle and was able to duplicate the condition described in the warranty report by disconnecting one of the vehicle’s wheel-speed sensors and driving the vehicle between 40 and 45 MPH with the vehicle’s electronic transfer case set to four-wheel drive or automatic mode. On July 30, 2019, GM and ZF, the EBCM supplier, conducted supplemental in-vehicle testing on several test vehicles at GM’s Milford Proving Grounds. During these tests, GM and ZF isolated the condition to certain K2 platform vehicles equipped with 5.3-liter engines, four-wheel drive, and 3.08-ratio rear axles, and to specific operating conditions: driving above 40 MPH with a failed wheel-speed sensor, and with the vehicle’s electronic transfer case set to four-wheel drive or automatic mode.
Following this testing, GM conducted an initial field data search focusing on certain K2 vehicles equipped with 5.3-liter engines, four-wheel drive, and 3.08-ratio rear axles. GM’s investigation ultimately identified approximately 150 relevant field claims alleging that this condition caused unintended braking or lateral-vehicle motion. GM is not currently aware of a crash that is attributable to this condition. On October 11, 2019, a team of GM safety engineers conducted in-vehicle testing at Milford to assess the condition’s effect on vehicle braking and steering dynamics. On October 17, 2019, GM’s Safety and Field Action Decision Authority decided to conduct a safety recall.
28 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| CHEVROLET | SILVERADO 1500 | 2014-2018 |
| CHEVROLET | SUBURBAN | 2015-2020 |
| CHEVROLET | TAHOE | 2015-2020 |
| GMC | SIERRA 1500 | 2014-2018 |
| GMC | YUKON | 2015-2020 |
23 Associated Documents
Recall 573 Report-Amendment 2
RCLRPT-19V761-2469.PDF 215.957KB
Recall 573 Report-Amendment 1
RCLRPT-19V761-1210.PDF 215.944KB
Manufacturer Notices(to Dealers,etc) – GM notified: Software is now available for all vehicles in this field action.
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-19V761-7556.pdf 132.967KB
Safety Bulletin
RCSB-19V761-0992.pdf 281.148KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V761-6758.pdf 132.764KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N192261050
RMISC-19V761-7940.pdf 87.411KB
Recall Quarterly Report #3, 2020-2
RCLQRT-19V761-0484.PDF 211.359KB
Recall Quarterly Report #2, 2020-1
RCLQRT-19V761-3387.PDF 211.265KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V761-4548.pdf 138.615KB
Recall Quarterly Report #1, 2019-4
RCLQRT-19V761-6926.PDF 211.162KB
Owner Notification Letter(Part 577)
RCONL-19V761-2451.pdf 138.615KB
Safety Bulletin
RCSB-19V761-9621.pdf 279.757KB
Manufacturer Notices(to Dealers,etc) – Date: November 20, 2019 Subject: N192261050-01 – Product Safety Recall Unexpected Pull To One Side Revised to include the WCAP Program and the Canadian UVCP program for used cars. The customer letter has been added. Software has been made available for model years 2014-2016, and 2018.
Manufacturer Notices(to Dealers,etc) – Date: November 08, 2019 Subject: Safety Recall N192261050 Unexpected Pull To One Side Application for Used Vehicle Working Capital Assistance Program (WCAP)
RCMN-19V761-8919.pdf 109.986KB
Manufacturer Notices(to Dealers,etc) – Date: October 31, 2019 Subject: N192261050 Safety Recall Unexpected Pull To One Side Population Expansion
Safety Bulletin
Manufacturer Notices(to Dealers,etc) – Date: October 24, 2019 Subject: Stop Delivery Order for Upcoming Safety Recall N192261050
Recall Acknowledgement
RCAK-19V761-8257.pdf 354.071KB
Defect Notice 573 Report
RCLRPT-19V761-4660.PDF 215.948KB
Frequently Asked Questions (FAQs) for Safety Recall N192261050 Unexpected Pull To One Side
RMISC-19V761-2883.pdf 87.952KB
Chronology
RMISC-19V761-7751.pdf 149.816KB
Recall Quarterly Report #4, 2020-3
RCLQRT-19V761-6294.PDF 211.475KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V761&docType=RCL
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- 【BI-DIRECTIONAL CONTROL& OE-LEVEL All SYSTEM DIAGNOSTIC】Bi-directional control of the ECM in the Component Test enables the MS908S Pro to transmit control commands to operate the vehicle systems, check the vehicle operating conditions. Control various subsystems, parts & components and more. All system diagnostics can access all available car modules including but not limited to PCM, ECM, EPS, PDM, TPM, BCM, ABS and SCCM. Please contact us to check compatibility before order.
- ⭐【AutoAuth Access for FCA Vehicles】No more spend extra cost to buy 12+8 adapter! Now update the device system and vehicle software to newest version, 2022 Autel scanner can full access to protected FCA vehicles! With an authenticated AutoAuth account, you can access''Auto Auth'' gateway for 2018 and newer FCA vehicles(Chrysler/JEEP/Dodge/Fiat) in the US, Canada,and Mexico to perform diagnostic! Please contact us if you have any questions.
- 【Advanced Diagnostic Scanner for ECU Programming】 MK908P has been designed to perform some of the most complicated engine diagnostics and reprogramming in BMW and Mercedes Benz. With the jbox/J2534 VCI or BMW Ethernet Cable, you can edit the cars performance data, like adjusting RPM, fuel injection, etc. A professional car diagnostics scanner to save time/effort on repairs and dramatically improve the cars’ lifespan/performance.
- 【User Friendly】 The Live Data Stream displayed the real time PID data from ECU and the displayed data included analog inputs and outputs, digital inputs and outputs, and system status information broadcast. The graphic display greatly improved the readability and understandability of above parameters. This is definitely a perfect scan tool for enthusiasts interested in knowing how their car is running.
- 【Operate Easily】 The hardware can equal to a best rank android tablet in the market and that made the whole diagnostic procedure more quickly and precisely. Maxisys platform, cloud-based Maxisys provide a large amount of data about the diagnosis and repair advices, that’s really helpful, whenever you encounter problems, you can find solutions from it.
- 【Compatible with Some Add-ons】 Combination with Oscilloscope MaxiScope MP408 and Digital Inspection Cameras MV108, the power of this tool is amazing and the detail you receive about every component of the vehicle makes pinpointing a problem painless. Affordable combination of MS908P and TS601 supports TPMS programming, which turns into a powerful diagnostic tool. Link: http://a.co/a33TGTR
- 【Comprehensive Features】 Besides Coding and ECU programming functions, the scan tool supports reprogramm keys, Bi-directional control, ative test, complete capabilities for codes, live data, actuation tests, adaptations, prints out recorded data with Wi-Fi. Save the money cost in buying an additional expensive adapter. The OBDII scanner allows you to scan for a wide range of problems on cars from over 80 manufacturers.
- 🚩🚩【2 Years Free Update, Worth $1295】Autel MaxiSys Elite 2-year free update version, with the same functions and updated hardware from Autel MS908S Pro/MK908P/Maxisys elite II, making itself the most cost-effective high-end diagnostic scanner in Autel product line. (Maxisys elite II+2nd year update fees=$2699+$1295).
- 🚩🚩【36+ Special Functions & Full-System Diagnosis】The 36+ special functions can help you cope with variety of DTCs as easy as ABC. Here is a list of commonly used special functions, maybe you can find something you’ve been looking for: Oil Light Reset, Steering Angle Reset, Injector Coding, ABS Bleeding, TPMS Reset, EPB Reset, Suspension Reset, etc. As for the full-system diagnostic, the Elite allows you to root out the problems hidden in the onboard systems such as PCM, ECM, EPS, PDM, BCM,etc.
- 🚩🚩【TOP ECU Programming & Coding】To bring out your potential and maximize the profit, the MaxiSys Elite has featured two essential functions-ECU Coding & Programming which empowers you to program the blank ECUs, match the components, reflash the second-hand ECUs, flash the hidden functions. And also, you can pass thru the gateway to access online data, because the Elite is compatible with J2534 interface. 👉
NOTE: ONLY SUPPORTED IN U.S. MARKET. - 🚩🚩【Online Functions & Active Test】The MaxiSys Elite also provides you with some high-end functions which helps you to pass-thru the gateway to access online vehicle repair data for instance the online coding for VW, Audi, Porsche, Benz, BMW and the online configuration for Renault and so on. To help you to build a bridge to mutual communicate with the onboard systems, the active test can send the orders to ECUs and control the onboard modules such as PDM, SMF, RSM, TCU, etc.
- 🚩🚩【Elite-Live Up to Its Name】 As the 2021 newest version, the MaxiSys Elite is more economical than Autel Scanner Ultra/MS909/MS919 which costs you 2000 bucks more. The flagship-product- MaxiSys Elite has equipped with a set of solid hardware such as Quad-core Processor- NVIDIA Tegra 4, 2GB RAM & 64GB ROM, 9.7” Retina display with 2048X1536 resolution, Android 4.4.4 OS, 15400mAH battery, etc. We have prepared almost everything just to smooth a path for your vehicle diagnostic process.
- VXDIAG VCX 2 in 1 works for both Ford and Mazda, support Ford and Mazda Diagnose and Programming.(Please download the latest vxmanager from vxdiag official website. Use new vxmanager to update firmware and driver and then update your device authorization.)
- Worth to own: Support J2534 protocol, this device actually works faster than Obdlink MX and ELM327 devices with Forscan, it can also works with FJDS license for programming. This is a great alternative to buying an expensive VCM2 for programming modules
- Support vehicle till 2019 year（Not works for FORD F150,F250,F350,F450,F550,F650,F750 before 2010）,Support Multi-Languages
- VXDIAG VCX NANO is an OEM diagnostic interface for the vehicles of Ford and Mazda. It can be compatible with OEM software of Ford IDS and Mazda IDS
- Full Technical Support Online: Firmware support update online. For software installation, you can feel free to contact us via amazon message, our engineer will provide online support by teamviewer or video
- VCX is designed on the basis of the latest automotive international standards so that it can support many professional automotive diagnostic applications
- WIFI Version VXDIAG VCX Nano compatible for TOYOTA and Lexus, support both USB connection and WIFI connection, support latest version software, Compatible with varieties protocols. can be very easy to connect various automotive bus to a PC
- OS support both WINDOWS XP and Windows 7, Software support multi-languages: Chinese, English, French, Italian, Spanish, German, ec
- You can download the vxmanager online, if you have any license problem please send us the serial number to extend the license
- One year warranty. Please contact us via order center if you have any problem with software installation
Last update on 2022-06-23 / Affiliate links / Images from Amazon Product Advertising API
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