Safety Recall N192261860 – Tri-Fold Soft Tonneau Cover Can Detach From Bed – 2019-2020 Chevrolet Silverado & GMC Sierra 1500

“This site contains affiliate links for which OEMDTC may be compensated”

October 3, 2019 NHTSA CAMPAIGN NUMBER: 19E066000

Tri-Fold Soft Tonneau Cover Can Detach From Bed

An incorrectly installed cover can detach from the truck bed and become a road hazard, increasing the risk of a crash.

 

NHTSA Campaign Number: 19E066

Manufacturer General Motors LLC

Components EQUIPMENT

Potential Number of Units Affected 7,173

 

Summary

General Motors LLC (GM) is recalling certain Advantage Tri-fold soft tonneau covers sold as accessory parts for 2019-2020 model year Chevrolet Silverado 1500 and GMC Sierra 1500 trucks. The original instructions may be difficult to follow, possibly resulting in the cover being installed incorrectly.

 

Remedy

GM will notify owners, and will provide them with a cover tether kit and improved instructions and additional labeling. Interim notices informing owners of the safety risk were mailed November 8, 2019. Owners received a second notice and the recall began January 31, 2020. Owners may contact Chevrolet customer service at 1-800-630-2438 or GMC customer service at 1-800-462-8782. GM’s number for this recall is N192261860.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


Parts

Quantity Part Name Part No.
1 Attachment Kit-Pick Up Box R/Top 84867830

 


IMPORTANT SAFETY RECALL

 

January 2020

This notice applies to your vehicle, VIN: _____________________________________

 

Dear General Motors Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

General Motors has decided that a defect, which relates to motor vehicle safety exists in soft tri-fold tonneau covers sold as accessories in new or used vehicle inventory of 2019 – 2020 model-year Chevrolet Silverado and GMC Sierra 1500 series light duty trucks.  As a result, GM is conducting a safety recall.  We apologize for this inconvenience.  However, we are concerned about your safety and continued satisfaction with our products.

IMPORTANT

  • Your vehicle is involved in GM safety recall N192261860.
  • Schedule an appointment with your GM dealer.
  • This service will be performed for you at no charge.

 

Why is your vehicle being recalled? If not correctly installed according to the instructions provided with the vehicle in an owner’s manual insert, the tonneau cover may become loose and could detach from the pickup bed while driving. If the tonneau cover detaches from a moving vehicle and falls into a roadway, it may increase the risk of a crash.
What will we do? Your GM dealer will provide you with (i) service on your vehicle to inspect and, if necessary, correctly install the soft tonneau cover, (ii) installation of a tether kit and stickers to help secure the tonneau cover to the vehicle, and (iii) improved instructions and additional labeling on the tonneau cover to facilitate proper installation.  Upon request, owners can also be provided the tether kit to retain the cover, at no charge.  In addition, an online video instruction will be available to further clarify proper installation.  This service will be performed for you at no charge.  Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of approximately 20 minutes.
What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible.

If you want to access an online video instruction for proper installation of the soft trifold tonneau cover and new tether installation:

 

  1. Choose your Brand:

(Chevrolet) https://my.chevrolet.com/how-to-support/videos

(GMC) https://my.gmc.com/how-to-support/videos

  1. Select your Model Year, Make and Model
  2. Once in the “HOW-TO AND SUPPORT VIDEOS” page, you’ll find the “T1 Soft Trifold Tonneau Installation” video when you filter under “All Videos” in the “Recommended” or “Exterior“ category filters.

Translations of this video for Canadian English, Canadian French, and Spanish will be available at a later date.

Did you already pay for this repair? Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs.  If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents.  Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170.  The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by January 31, 2021, unless state law specifies a longer reimbursement period.
Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.

 

Division Number Text Telephones (TTY)
Chevrolet 1-800-630-2438 1-800-833-2438
GMC 1-866-996-9463 1-800-462-8583
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994

 

 

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov.  The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19E066.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Maryann L. Combs
Vice President
Global Vehicle Safety

 

Enclosure

GM Recall: N192261860

 


Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized.

 

IMPORTANT SAFETY RECALL

 

November 2019

This notice applies to your vehicle, VIN: __________________________________

 

Dear General Motors Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

 

General Motors has decided that a defect which relates to motor vehicle safety exists in soft trifold tonneau covers sold as accessories in new or used vehicle inventory of 2019 – 2020 model-year Chevrolet Silverado and GMC Sierra 1500 series light duty trucks.  As a result, GM is conducting a safety recall.  We apologize for this inconvenience.  However, we are concerned about your safety and continued satisfaction with our products.

 

IMPORTANT

  • Your vehicle is involved in GM safety recall N192261860.

 

Why is your vehicle being recalled? If not correctly installed according to the instructions provided with the vehicle in an owner’s manual insert, the tonneau cover may become loose and could detach from the pickup bed while driving. If the tonneau cover detaches from a moving vehicle and falls into a roadway, it may increase the risk of a crash.
What will we do? Parts to repair your vehicle are not currently available, but when parts are available, your GM dealer will provide owners with improved instructions and additional labeling on the tonneau cover to facilitate proper installation.  Owners will also be provided a tether kit to retain the cover if it should be improperly installed, at no charge.  In addition, an online video instruction will be available to further clarify proper installation.  Dealers can install the tether kit and stickers.  This service will be performed for you at no charge.

We are working as quickly as possible to correct this condition.  If you are concerned that the tonneau cover may become loose, remove and store it until the final repair is available.

When parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced.  You can also check the status of this recall at: https://my.gm.com/recalls.  If you have already paid for repairs for this condition, you may submit those charges using the reimbursement request form that will be provided with the next letter.

Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.

 

Division Number Text Telephones (TTY)
Chevrolet 1-800-630-2438 1-800-833-2438
GMC 1-866-996-9463 1-800-462-8583
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994

 

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov.  The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19E066.

 

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Maryann Combs
Vice President
Global Vehicle Safety

 

GM Recall: N192261860

 


Frequently Asked Questions (FAQs) for Safety Recall N192261860
Soft Tonneau Cover Retention

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above. 

Q1) Which vehicles are involved?
A1) 2019 – 2020 model-year Chevrolet Silverado and GMC Sierra 1500 series (LD) trucks equipped with soft tri-fold tonneau covers sold as accessories/aftermarket parts.

 

Q2) What is the issue or condition?
A2) If not correctly installed according to the instructions provided with the vehicle in an owner’s manual insert, the tonneau cover may become loose and could detach from the pickup bed while driving.

 

Q3) What symptoms may be experienced?  What warning signs may be associated with the issue or condition described?
A3) None.

 

Q4) What is the remedy/repair?
A4) GM will provide owners with improved instructions and additional labeling on the tonneau cover to facilitate proper installation.  Owners will also be provided a tether kit to retain the cover if it should be improperly installed.  In addition, an online video instruction will be available to further clarify proper installation.

 

Q5) What is the safety risk?  Is the vehicle safe to drive?
A5) If the tonneau cover detaches from a moving vehicle and falls into a roadway, it may increase the risk of a crash.

 

Q6) Does the customer have to pay for this remedy/repair?
A6) No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?
A7) Yes, the remedy/repair is available now, please see the attached bulletin for details.

 

Q8) What should customers do until recall repairs can be completed?  Are there any special instructions?
A8) Customers can remove and store the tonneau cover until the final repair is available to dealers.

 

Q9) How can customers check to see if their vehicle is involved in this field action?
A9) Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?
A10) Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall.  Please refer to Warranty Administration Bulletin #17-NA-073:  Field Action Courtesy Transportation Policy for further information.

 

 


 


1 Affected Product

Equipment

BRAND PART NO. PRODUCTION DATES
ADVANTAGE TRI-FOLD TONNEAU COVER 03/01/2018 – 09/27/2019

 


18 Associated Documents

Safety Bulletin

RCSB-19E066-3499.pdf 320.763KB

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Manufacturer Notices(to Dealers,etc)

RCMN-19E066-0579.pdf 10.037KB

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Frequently Asked Questions (FAQs) for Safety Recall N192261860 Soft Tonneau Cover Retention

RMISC-19E066-1003.pdf 89.467KB

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Safety Bulletin

RCSB-19E066-4644.pdf 295.272KB

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Manufacturer Notices(to Dealers,etc) – Date: December 10, 2019 Subject: N192261860 – Safety Recall Tonneau Cover Retention

RCMN-19E066-8144.pdf 11.802KB

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Miscellaneous Document – Frequently Asked Questions

RMISC-19E066-5348.pdf 89.467KB

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ISSUED Renotification Notice – N192261860 Tonneau Cover Retention

RCRN-19E066-5086.pdf 344.907KB

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Recall Quarterly Report #2, 2020-2

RCLQRT-19E066-8238.PDF 211.245KB

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Manufacturer Notices(to Dealers,etc)

RCMN-19E066-4898.pdf 10.286KB

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Recall Quarterly Report #1, 2020-1

RCLQRT-19E066-0293.PDF 211.149KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-19E066-8229.pdf 81.216KB

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Recall 573 Report-Amendment 2

RCLRPT-19E066-5730.PDF 214.486KB

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Recall 573 Report-Amendment 1

RCLRPT-19E066-1705.PDF 214.477KB

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Manufacturer Notices(to Dealers,etc) – Date: October 3, 2019 Subject: Stop Delivery Order for Upcoming Safety Recall N192261860

RCMN-19E066-9225.pdf 70.656KB

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N192261860 In-Vehicle Note 03Oct2019

RMISC-19E066-5440.pdf 9.579KB

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Recall Acknowledgement

RCAK-19E066-7548.pdf 244.56KB

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Defect Notice 573 Report

RCLRPT-19E066-7964.PDF 214.475KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19E066-9147.pdf 137.385KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19E066&docType=RCL

 


 

“This site contains affiliate links for which OEMDTC may be compensated”
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Tyger Auto T3 Soft Tri-fold Truck Bed Tonneau Cover Compatible with 2019-2024 Chevy Silverado GMC Sierra 1500 (NOT FIT 19-24 Classic) | 5'10" (70") Bed | TG-BC3C1053
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  • DESIGN - US patented. Cover is dual-coated and made out of heavy duty 24oz. marine-grade vinyl, with aircraft-grade aluminum frames, and comes with stainless steel clamps for easy installation and great durability.
  • FEATURES - Pre-assembled horizontal crossbars offer support and conveniently fold up with the cover providing full bed access when needed.
  • INSTALLATION - Easy no drilling installation with instruction and mounting hardware provided. | NOTE: Small holes will need to be cut in the bedliner for vehicles equipped with over-the-bedrail bedliner to secure the clamps for proper cover installation; cover will work with under-the-bedrail bedliner without modification.
  • WARRANTY - LIMITED LIFETIME WARRANTY FOR US CUSTOMERS.
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  • INSTALLATION - Easy no drilling installation with instruction and mounting hardware provided. | NOTE: Small holes will need to be cut in the bedliner for vehicles equipped with over-the-bedrail bedliner to secure the clamps for proper cover installation; cover will work with under-the-bedrail bedliner without modification.
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Truck Bed Tonneau Cover Compatible with Chevy Silverado & GMC Sierra 1500 2007-2024 5.8 ft Box(NO CarbonPro Bed), Soft Roll Up Style
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  • 【Easy Installation】No tools or drilling required; Upgraded clamps with adjustable holes allow for an easy installation within 20 minutes; user friendly design for easy assembly and dis-assembly.
  • 【Safety First】Reinforced corner design keeps the cover tight to the bed; sturdy clamps and buckles with straps protect the cover from sliding or blowing off while driving.
  • 【Premium Quality】Made with double layer PVC on the top, structured with solid alloy in the frame, this back cover is build to last for your truck.
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  • DESIGN - US patented. Cover is dual-coated and made out of heavy duty 24oz. marine-grade vinyl, with built-in horizontal crossbars that offer support when the cover is laid flat; and roll up with the tarp to provide full bed access when in need. Also comes with aircraft-grade aluminum side rails, and stainless steel clamps for mounting to the truck bed.
  • FEATURES - Seals with Velcro strip on the sides and secures with latch lock system at the tailgate. Tension system is available and can be adjusted on the end of the side rails to keep the cover tight and vinyl wrinkle-free in any weather conditions.
  • INSTALLATION - Easy no drilling installation with instruction and mounting hardware provided. | NOTE: Small holes will need to be cut in the bedliner for vehicles equipped with over-the-bedrail bedliner to secure the clamps for proper cover installation; cover will work with under-the-bedrail bedliner without modification.
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  • 【HEAVY DUTY MATERIAL】 Composed of double layer PVC, OEDRO’s truck tonneau cover has been thoroughly tested for UV protection and superior tensile properties. Pre-assembled powder coated rails and aluminum clamps are included for trouble-free installation and formidable stability.
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  • [COMPATIBLE WITH] 2020-2024 Chevy Silverado / GMC Sierra 2500 HD 3500 HD | 6'10" (82") Bed
  • [DESIGN] US Design Patented. Cover is dual-coated and made out of heavy duty 24oz. marine-grade vinyl, with built-in horizontal crossbars that offer support when cover is lying flat; and roll up with the tarp to provide full bed access when in need. Also comes with aircraft-grade aluminum side rails, and stainless steel clamps for mounting to the truck bed.
  • [BUILD & MATERIAL] Seals with Velcro strip on the sides and secures with latch lock system at the tailgate. Tension system is available and can be adjusted on the end of the side rails to keep the cover tight and vinyl wrinkle-free in any weather conditions.
  • [INSTALLATION INFO] Easy no drilling installation with instruction and mounting hardware provided. | NOTE: Small holes will need to be cut in the bedliner for vehicles equipped with over-the-bedrail bedliner to secure the clamps for proper cover installation; cover will work with under-the-bedrail bedliner without modification.
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  • 【Safety First】Latch lock and adjustable tension system on the end of the side rails keep the cover close tightly; sturdy clamps and buckles with straps protect the cover from sliding or blowing off while driving.
  • 【Premium Quality】Made with double layer PVC on the top, structured with solid alloy in the frame, this back cover is build to last for your truck.
  • 【All season Protection】 Features tear resistant, water resistance, high temperature resistance, no matter where you are or what the weather is like, we’ve got you covered.

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