October 3, 2019 NHTSA CAMPAIGN NUMBER: 19V704000
NHTSA Campaign Number: 19V704
Manufacturer General Motors LLC
Components SERVICE BRAKES, HYDRAULIC
Potential Number of Units Affected 166
General Motors LLC (GM) is recalling certain 2020 Chevrolet Equinox vehicles. The rear brake calipers may have been produced with an incorrect lubricant, potentially causing the rubber seals to swell and the brakes to drag.
GM will notify owners, and dealers will replace the rear brake calipers, including the brake hose gasket, brake fluid and wheel to hub lubricant, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact Chevrolet customer service at 1-800-630-2438. GM’s number for this recall is N192270920.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
|Q1)||Which vehicles are involved?|
|A1)||2020 Chevrolet Equinox.
|Q2)||What is the issue or condition?|
|A2)||Brake calipers manufactured by ZF for use in these subject vehicles were produced using an incorrectly labeled assembly fluid. The incorrectly labeled assembly lubricant is incompatible with rubber seals in the brake calipers, which could lead to seals swelling and a reduction of clearance in the seal groove.
|Q3)||What symptoms may be experienced? What warning signs may be associated with the issue or condition described?|
|A3)||The customer may get a “low fluid warning” light and notice increased brake pedal travel if fluid leaks at the seal. If brake drag is significant, a customer may notice smoke at the rear brakes.
|Q4)||What is the remedy/repair?|
|A4)||Dealers will replace the rear brake calipers, including the brake hose gasket, brake fluid, and wheel to hub lubricant.
|Q5)||What is the safety risk? Is the vehicle safe to drive?|
|A5)||Brake calipers that were exposed to the incorrectly labeled assembly fluid in production may develop a leak, which could eventually result in reduced braking function or drag, which could potentially lead to the overheating of the brake pads, increasing the risk of a crash.
|Q6)||Does the customer have to pay for this remedy/repair?|
|A6)||No, this inspection/repair will be done at no cost to the customer.
|Q7)||Is the remedy/repair available now?|
|A7)||Yes, the remedy/repair is available now, please see the attached bulletin for details.
|Q8)||What should customers do until recall repairs can be completed? Are there any special instructions?|
|A8)||If special instructions are provided, they will be included in the notification letters to customers.
|Q9)||How can customers check to see if their vehicle is involved in this field action?|
|A9)||Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
|Q10)||If customers are concerned, can they get a rental car or courtesy transportation?|
|A10)||Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
Release Date: October 2019 Revision: 00
|Attention:||It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery August 16, 2019. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
|Chevrolet||Equinox||2020||2020||J71||Electronic Parking Brake|
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
|Condition||General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 model year Chevrolet Equinox vehicles. Brake calipers manufactured by ZF for use in these subject vehicles were produced using an incorrectly labeled assembly fluid. The incorrectly labeled assembly lubricant is incompatible with rubber seals in the brake calipers, which could lead to seals swelling and a reduction of clearance in the seal groove.
Brake calipers that were exposed to the incorrectly labeled assembly fluid in production may develop a leak, which could eventually result in reduced braking function or drag, which could potentially lead to the overheating of the brake pads, increasing the risk of a crash. The customer may get a “low fluid warning” light and notice increased brake pedal travel if fluid leaks at the seal. If brake drag is significant, a customer may notice smoke at the rear brakes.
|Correction||Dealers will replace the rear brake calipers, including the brake hose gasket, brake fluid, and wheel to hub lubricant.|
|Quantity||Part Name||Part No.|
|1||Left Hand Rear Brake Caliper||13595652|
|1||Right Hand Rear Brake Caliper||13595649|
|4||Brake Hose Sealing Washer||21012386|
|1||Brake Fluid (Dot 3)||19353126|
Due to the small number of vehicles involved, (166), and due to limited initial parts availability, dealers are encouraged not to order recall parts for use as shelf stock.
|Labor Operation||Description||Labor Time||Trans. Type||Net Item|
|9104736||Rear Brake Caliper Replacement and Brake Fluid Drain/Fill/Bleed||1.3||ZFAT||N/A|
- Open the hood.
- Disconnect the negative battery cable from the battery to remove power from vehicle. Refer to Battery Negative Cable Disconnection and Connection in SI.
- Remove the brake master cylinder reservoir cap.
- Lift the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
- Do not attempt to cap the rear brake lines during caliper replacement. Instead, position drain pans underneath both sides and allow the brake fluid to drain completely from the rear brake circuits while the calipers are being replaced.
- After rear brake caliper replacement is complete and the brake lines are installed and torqued to the new brake calipers, reconnect the negative battery cable to restore power to vehicle. Refer to Battery Negative Cable Disconnection and Connection in SI.
- Bleed the rear brake circuits. Refer to Hydraulic Brake System Bleeding (Manual) or Hydraulic Brake System Bleeding (Pressure) in SI depending on your personal preference for bleeding and/or the availability of a pressure bleeding tool for brakes.
- Lower the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
- Reinstall the brake master cylinder reservoir cap.
- Close the hood.
- CALIFORNIA VEHICLES ONLY: Complete a “Proof of Correction” certificate and provide to the vehicle owner upon recall completion.
Dealer Responsibility – For USA
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Courtesy Transportation – For USA
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for courtesy transportation program details.
USA – General Motors will notify customers of this recall on their vehicle.
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by October 31, 2020. See General Motors Service Policies and Procedures Manual, Section 6.1.11 – Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.
1 Affected Product
5 Associated Documents
Defect Notice 573 Report
- High compatibility. Use with or direct replacement for DOT 3, DOT 4, and DOT 5.1
- Extended Service Interval (ESI): Lasts 100% longer than DOT 3, 50% longer than DOT 4, and 10% longer than DOT 5.1
- Exceeds all DOT 3, DOT 4, and DOT 5.1 standards
- Wet boiling point ~ 365 DegreeF/Viscosity at -40 DegreeC ~ 670mm2/s
- Standard brake fluid has a recommended change interval of 2 years. The recommended change interval for Bosch ESI6 is 3 years.
- Provides an extra margin of safety in extreme braking conditions
- Mix of polyglycol ethers ensures hot brake-system operation will not create dangerous vapor
- Excellent for ABS, disc and drum brake systems
- Delivers braking power when needed by avoiding a spongy pedal
- Both wet and dry boiling points exceed the minimum government standards
Last update on 2020-04-05 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2020-04-05 / Affiliate links / Images from Amazon Product Advertising API