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N192223230 – Knee Contact Can Turn Ignition Switch Off – 2010-2015 Chevrolet Camaro
Recalls

N192223230 – Knee Contact Can Turn Ignition Switch Off – 2010-2015 Chevrolet Camaro

oemdtc October 10, 2019 No Comments

September 19, 2019 NHTSA CAMPAIGN NUMBER: 19E064000

Knee Contact Can Turn Ignition Switch Off

Once the engine is off, the vehicle can lose power steering and power braking, increasing the risk of a crash. The air bags may not deploy in a crash, increasing the risk of injury.

 

NHTSA Campaign Number: 19E064

Manufacturer General Motors LLC

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 10,740

 

Summary

General Motors LLC (GM) is recalling certain replacement flip-key ignition transmitter assemblies sold as replacement equipment for 2010-2015 Chevrolet Camaro vehicles. GM dealers may have inadvertently sold these assemblies as replacement keys despite them having been recalled under NHTSA recall number 14V-436 (GM number 14294) when they were the original equipment assemblies. The driver may accidentally bump the ignition key with their knee, moving the ignition out of the run position and turning off the engine.

 

Remedy

GM will notify owners, and dealers will inspect and, as necessary, replace the key with the flat blade design, free of charge. Interim notices informing owners of the safety risk were mailed November 6, 2019. Owners received a second notice and the recall began February 4, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020. GM’s number for this recall is N192223230.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall


IMPORTANT SAFETY RECALL

February 2020

This notice applies to your vehicle, VIN: _____________________________________

Dear General Motors Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

General Motors has decided that a defect which relates to motor vehicle safety exists in certain flip key/RKE transmitter assemblies that may have been sold as replacement keys for 2010 – 2015 model year Chevrolet Camaro vehicles. As a result, GM is conducting a safety recall.  We apologize for this inconvenience.  However, we are concerned about your safety and continued satisfaction with our products.

 

IMPORTANT

  • Your vehicle is involved in GM safety recall N192223230.
  • Schedule an appointment with your GM dealer.
  • This service will be performed for you at no charge.
Why is your vehicle being recalled? Our records indicate that you may have been sold the recalled flip key/RKE transmitter assembly.  There is a risk that some drivers may bump the ignition “flip” key with their knee and unintentionally move the “flip” key away from the “run” position.  If this occurs, engine power, and power braking will be affected, and power steering may be affected increasing the risk of a crash.  If the ignition switch is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury or fatality.
What will we do? Your GM dealer will remove the key blade from the original flip key/RKE transmitter assemblies provided with your vehicle, and provide two new keys and two key rings per key.  This service will be performed for you at no charge.  Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 55 minutes.
What should you do? To order the parts needed for your vehicle, your <DIV_DLR> dealer will need your vehicle’s Vehicle Identification Number (VIN).  The VIN has 17 alpha-numeric characters and is shown imprinted on a tag on the top of the driver’s side instrument panel where the windshield and instrument panel meet.

Please provide this information to your dealer as soon as possible.  When the parts arrive, your dealer will contact you to arrange a service appointment.  When you arrive for your appointment, please bring proof of vehicle ownership and both sets of keys with their RKE transmitters.

Until the recall has been performed, it is very important that you adjust your seat and steering column to allow clearance between your knee and the ignition key.

Did you already pay for this repair? Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs.  If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents.  Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170.  The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by February 28, 2021, unless state law specifies a longer reimbursement period.
Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.

 

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov.  The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19E064.

 

Division Number Text Telephones (TTY)
Chevrolet 1-800-630-2438 1-800-833-2438
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994

 

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Maryann L. Combs
Vice President
Global Vehicle Safety

 

Enclosure

GM Recall: N192223230

 



Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized.

IMPORTANT SAFETY RECALL

 

November 2019

 

This notice applies to your vehicle, VIN: __________________________________

 

Dear General Motors Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

 

General Motors has decided that a defect which relates to motor vehicle safety exists in certain flip key/RKE transmitter assemblies that may have been sold as replacement keys for 2010 – 2015 model year Chevrolet Camaro vehicles. As a result, GM is conducting a safety recall.  We apologize for this inconvenience.  However, we are concerned about your safety and continued satisfaction with our products.

 

IMPORTANT

  • Your vehicle is involved in GM safety recall N192223230.

 

Why is your vehicle being recalled? Our records indicate that you may have been sold the recalled flip key/RKE transmitter assembly.  There is a risk that some drivers may bump the ignition “flip” key with their knee and unintentionally move the “flip” key away from the “run” position.  If this occurs, engine power, and power braking will be affected, and power steering may be affected increasing the risk of a crash.  If the ignition switch is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury or fatality.
What will we do? Parts to repair your vehicle are not currently available, but when parts are available, your GM dealer will remove the key blade from the original flip key/RKE transmitter assemblies provided with your vehicle, and provide two new keys and two key rings per key.  This service will be performed for you at no charge.

We are working as quickly as possible to correct this condition.  When parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced.  You can also check the status of this recall at: https://my.gm.com/recalls.

Until the recall has been performed, it is very important that you adjust your seat and steering column to allow clearance between your knee and the ignition key.

Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.

 

 

Division Number Text Telephones (TTY)
Chevrolet 1-800-630-2438 1-800-833-2438
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994

 

 

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov.  The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19E064.

 

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Maryann Combs
Vice President
Global Vehicle Safety

 

GM Recall: #N192223230

 


Frequently Asked Questions (FAQs) for Safety Recall N192223230
Incorrect Service Ignition Key

 

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.

 

Q1) What equipment is involved?
A1) Flip key/RKE transmitter assemblies that may have been sold as replacement keys for 2010-2015 Chevrolet Camaro.

 

Q2) What is the issue or condition?
A2) General Motors has decided that a defect which relates to motor vehicle safety exists in certain flip key/RKE transmitter assemblies that may have been sold as replacement keys for 2010 – 2015 model year Chevrolet Camaro vehicles.  GM previously recalled these flip key/RKE transmitter assemblies, which were sold as original equipment with 2010 – 2014 model year Chevrolet Camaro vehicles (NHTSA recall 14V346).  GM dealers may have inadvertently sold these flip key/RKE transmitter assemblies as replacement keys for 2010 – 2015 model year Chevrolet Camaro vehicles.

 

Q3) What symptoms may be experienced?  What warning signs may be associated with the issue or condition described?
A3) If these keys are used in the subject vehicles, there is a risk, under certain conditions, that some drivers may bump the key with their knee and unintentionally move the key away from the “run” position.  If this occurs, engine power, and power braking will be affected, and power steering may be affected, increasing the risk of a crash.  The timing of the key movement out of the “run” position, relative to the activation of the sensing algorithm of the crash event, may result in the airbags not deploying, increasing the potential for occupant injury in certain kinds of crashes.  GM is not aware of any crashes, injuries, or fatalities attributable to flip key/RKE transmitter assemblies sold as replacement keys.

 

Q4) What is the remedy/repair?
A4) Dealers will inspect the customer’s key to determine the configuration.  If the customer is using a flip key, then the dealer will replace the key with the flat blade design key as defined in Safety Recall 14V346 (14294).

 

Q5) What is the safety risk?  Is the vehicle safe to drive?
A5) If these keys are used in the subject vehicles, there is a risk, under certain conditions, that some drivers may bump the key with their knee and unintentionally move the key away from the “run” position.   If this occurs, engine power, and power braking will be affected, and power steering may be affected, increasing the risk of a crash.  The timing of the key movement out of the “run” position, relative to the activation of the sensing algorithm of the crash event, may result in the airbags not deploying, increasing the potential for occupant injury in certain kinds of crashes.  GM previously provided notice to dealers and owners of 2010 – 2014 model year Chevrolet Camaro vehicles that these keys were being recalled and replaced, including warnings regarding the risks of kneeto-key interaction relating to this flip key/RKE transmitter assembly.  GM is not aware of any crashes, injuries, or fatalities attributable to flip key/RKE transmitter assemblies sold as replacement keys.

 

Q6) Does the customer have to pay for this remedy/repair?
A6) No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?
A7) Yes, the remedy/repair is available now, please see the attached bulletin for details.

 

Q8) What should customers do until recall repairs can be completed?  Are there any special instructions?
A8) If special instructions are provided, they will be included in the notification letters to customers.  Until the recall is performed, customers should adjust their seat and steering column to allow clearance between their knee and the ignition key.

 

Q9) How can customers check to see if their key is involved in this field action?
A9) Customers who own a key involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?
A10) Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall.  Please refer to Warranty Administration Bulletin #17-NA-073:  Field Action Courtesy Transportation Policy for further information.

 

 

 



7 Affected Products

Vehicle

MAKE MODEL YEAR
CHEVROLET CAMARO 2010-2015

 

 


Equipment

BRAND PART NO. PRODUCTION DATES
STRATTEC SECURITY IGNITION KEY 01/15/2009 – 05/02/2019

 

 


13 Associated Documents

Safety Bulletin

RCSB-19E064-1308.pdf 248.163KB

RCSB-19E064-1308

Miscellaneous Document – Frequently Asked Questions

RMISC-19E064-2573.pdf 88.295KB

RMISC-19E064-2573

Manufacturer Notices(to Dealers,etc)

RCMN-19E064-3333.pdf 62.122KB

RCMN-19E064-3333

Recall 573 Report-Amendment 1

RCLRPT-19E064-8813.PDF 215.499KB

RCLRPT-19E064-8813

Manufacturer Notices(to Dealers,etc) – Date: September 19, 2019 Subject: Stop Delivery Order for Upcoming Safety Recall N192223230 Incorrect Service Ignition Key

RCMN-19E064-5745.pdf 65.016KB

RCMN-19E064-5745

Recall Quarterly Report #2, 2020-2

RCLQRT-19E064-9207.PDF 211.239KB

RCLQRT-19E064-9207

Defect Notice 573 Report

RCLRPT-19E064-7322.PDF 215.494KB

RCLRPT-19E064-7322

Frequently Asked Questions (FAQs) for Safety Recall N192223230 Incorrect Service Ignition Key

RMISC-19E064-8822.pdf 90.558KB

RMISC-19E064-8822

Recall Acknowledgement

RCAK-19E064-9646.pdf 244.665KB

RCAK-19E064-9646

Recall Quarterly Report #1, 2020-1

RCLQRT-19E064-7042.PDF 211.139KB

RCLQRT-19E064-7042

ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19E064-4725.pdf 137.145KB

RIONL-19E064-4725

ISSUED Owner Notification Letter(Part 577)

RCONL-19E064-0886.pdf 79.514KB

RCONL-19E064-0886

ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19E064-0526.pdf 137.145KB

RIONL-19E064-0526

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19E064&docType=RCL

 


 

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  • [No Token Limitation and No Annual fees ] Autek IKey820 has 500 tokens as default, when use up, you can charge 200 tokens each time for free and program as many cars as you need. More inforamtion you can Check Guidance for Autek IKey820 Update and Activate Tokens.
  • [Original & Online Support] Shipping from China Directly to make sure it 100% Newest version and Original new. If you need any technical support after buy it, contact us and our engineer team will give your online support!!
$609.00
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 7
VVDI Mini Key Tool Remote Key Programmer Compatible for iOS & Android Remote Renew Function Global Version
VVDI Mini Key Tool Remote Key Programmer Compatible for iOS & Android Remote Renew Function Global Version
  • [Works on IOS and Android] Before you ordering VVDI Mini Key Tool, you can download the app "Xhorse" to check whether your vehicle or keys are compatible. Xhorse Mini Key Tool allows you to generate and clone the chip but not program. If you need program your vehicle, please buy MINI OBD together.
  • [Frequency Test and Chip Clone] VVDI Mini Key Tool enable you reading keys frequency fast and accurant. It has ability to clone ID4C/4D, 46, 48, ID70, ID72 but you may need use Xhorse super chip to clone it. Support the power test within the range of 300-450Mhz. The test frequnecy distance is 11.8”. Based on mobile App via Bluetooth.
  • [Online Techinical Support] You can contact online support team 7/24 via Xhorse app. The professional engineer will help you fix your issue quickly.
  • [Free 96bit 48-Clone function] You can get free 96bit 48 clone authorization after you wiring more than 10 xhorse remotes.
  • [Global version with databse] Support 128 brands, over 2000 vehicle models. Generate more abundant and thorough key pictures, transponder types, key blanks and remote matching data.
$129.00
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 8
Simple Key, Key Fob and Key Programmer with Interchangeable 3 & 4 Button Keypads, Key Replacement Kit, Simple Key Programmer for Car Remote Start and Keyless Entry
Simple Key, Key Fob and Key Programmer with Interchangeable 3 & 4 Button Keypads, Key Replacement Kit, Simple Key Programmer for Car Remote Start and Keyless Entry
  • A Smartly Innovated Car Key Solution - Skip the hassle of going to a key maker, locksmith, or pricey car dealership appointment for a key fob replacement. Get our key replacement kit instead. It comes with a simple key programmer, and the key fob has interchangeable 3 & 4 button pads.
  • Complete with Essential Buttons - One key fob has all the necessary buttons that are most important for regular use: lock, unlock, and panic buttons. There’s an optional remote start button that only works if your car was manufactured with this specific feature.
  • Compatible with Various Vehicles - Do you own a Chrysler, Dodge, Jeep, Ram, or Volkswagen? We got you covered! Our remote start fob replacement kit is created to fit different models of these car brands. Note: Check details for car year, make, and model compatibility.
  • Quick and Easy DIY Installation - Connect our key fob programmer to your vehicle and install it in less than 10 minutes without the help of a professional car key programmer. Note: You’ll need your existing car key to start the engine and install.
  • A Practical and User-friendly Choice - We offer you a car key fob that’s economical. It saves you time and effort as well. You can program up to 8 key fobs for a single vehicle. All you need is just 1 working key to get started. (Additional keys are sold separately.)
$109.95
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 9
Autek IKey820 Auto Programmer Professional Pin Code Reader All Key Lost Programming
Autek IKey820 Auto Programmer Professional Pin Code Reader All Key Lost Programming
  • Wide Vehicle Coverage: IKey820 Programmer, which has wide and deep coverage for all European, Asian and American vehicles.Covering over 60 car makes Generate an excellent return on investment for your business with income stream Enables locksmiths and auto-shops to gain access to leading edge technology at a competitive cost.
  • Function: 1)Year model up to 2017. 2)Provide Roadside Key Remote Programming For Drivers. 3)Read & Clear Fault Codes.4)Clear Key Memory. 5)Program Proxinity & Non-roxinity Keys,Smart Keys,Plip Keys,Aftermarket & OEM Keys and Aftermarket & OEM Remote Key Fob's. 6)Read lmobiiizer Pin-Codes From ENGINE ecu or Body Contro Module. And read Pre-Coed Data From Engine ECU or Body Control Module.IKey820 is a professional Car key Progrmming for locksmith,garage,and car body repair centers.
  • Worthy to Own: 1)No Token Limitation. Autek IKey820 has 500 tokens as default, when use up, you can charge 200 tokens each time for free and program as many cars as you need. 2) All by OBD, no soldering required, no EEPROM required. 3)No battery, plug and program key problems!
  • Easy Operation:Easy to operate by the guided menu programming.Easy to read pin code, programming lost all key, programming add keys and erase keys.
  • Update:Online update!Supports 24 hours assistance, any question please contact us as soon as possible.
$615.74
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 10
Key Scanner, CK100 Car Key Programmer V99.99 Replacement Multi Language Auto Tool US 100V to 240V
Key Scanner, CK100 Car Key Programmer V99.99 Replacement Multi Language Auto Tool US 100V to 240V
  • 【Language】 Multiple languages, support English, Italian, German, French, Spanish, Portuguese and Turkish. 【Note】When the key programming fails, disconnect the obd16 adapter and the car, and then connect 10 seconds later, otherwise the vehicle electronic anti-theft device system may be damaged, and the ck-100 is locked.
  • 【Perfect Application】 Complete database software for all the most important vehicles. Program a new remote key, which is a practical accessory. Operation via menu-guided programming, convenient for using. 【Material】 Made of quality ABS material, firm, corrosion resistant and durable to use.
  • The purpose is to initialize the relationship between the vehicle and the CK100. CK-100 Auto Key Pro Tool, Key Programmer new generation It is a new generation of the SBB Key Programmer, the replace version. Alternative to function and feature of the SBB V33.02. Increase much more features and functions. More powerfull and functional. Excellent Quality, OBDChina Exclusive.
  • 【CK-100 CK100 programmer function】 1. Program a new button. 2. Read the key from the anti-theft lock memory 3. Disable the keys owned by the owner 4. Operate through menu-guided programming 5. Program a new remote 6.Complete database software containing all the most important vehicles
  • 【PIN code service】 1) Fits for Hyundai PIN 2) Fits for Kia PIN 3) Fits for Nissan BCM code 4) Fits for VAG PIN code system 1 (SYSTEM2, for KOSTAL, for MEGAMOS / Fits for DELPHI) 5) VAG 7-4 PIN CONV (PIN7, DEALER, IMPORTATORE, PIN4, DATA (00/00/2000), EXIT) 6) Fits for GM PIN code ECM type 1 (Fits for ECM type 2, Fits for ECM type 3, Fits for ECM type 4, Fits for ECM type 5, Fits for ECM type 6 7) Fits for Chrysler FOBIKCODE 8) Fits for FORD KEYLESS ECODE (keyless entry code 1, keyless entry code
$177.62
Buy on Amazon Price incl. tax, excl. shipping

Last update on 2022-07-03 / Affiliate links / Images from Amazon Product Advertising API

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