September 19, 2019 NHTSA CAMPAIGN NUMBER: 19E064000
Knee Contact Can Turn Ignition Switch Off
Once the engine is off, the vehicle can lose power steering and power braking, increasing the risk of a crash. The air bags may not deploy in a crash, increasing the risk of injury.
NHTSA Campaign Number: 19E064
Manufacturer General Motors LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 10,740
Summary
General Motors LLC (GM) is recalling certain replacement flip-key ignition transmitter assemblies sold as replacement equipment for 2010-2015 Chevrolet Camaro vehicles. GM dealers may have inadvertently sold these assemblies as replacement keys despite them having been recalled under NHTSA recall number 14V-436 (GM number 14294) when they were the original equipment assemblies. The driver may accidentally bump the ignition key with their knee, moving the ignition out of the run position and turning off the engine.
Remedy
GM will notify owners, and dealers will inspect and, as necessary, replace the key with the flat blade design, free of charge. Interim notices informing owners of the safety risk were mailed November 6, 2019. Owners received a second notice and the recall began February 4, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020. GM’s number for this recall is N192223230.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
IMPORTANT SAFETY RECALL
February 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain flip key/RKE transmitter assemblies that may have been sold as replacement keys for 2010 – 2015 model year Chevrolet Camaro vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
- Your vehicle is involved in GM safety recall N192223230.
- Schedule an appointment with your GM dealer.
- This service will be performed for you at no charge.
| Why is your vehicle being recalled? | Our records indicate that you may have been sold the recalled flip key/RKE transmitter assembly. There is a risk that some drivers may bump the ignition “flip” key with their knee and unintentionally move the “flip” key away from the “run” position. If this occurs, engine power, and power braking will be affected, and power steering may be affected increasing the risk of a crash. If the ignition switch is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury or fatality. |
| What will we do? | Your GM dealer will remove the key blade from the original flip key/RKE transmitter assemblies provided with your vehicle, and provide two new keys and two key rings per key. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 55 minutes. |
| What should you do? | To order the parts needed for your vehicle, your <DIV_DLR> dealer will need your vehicle’s Vehicle Identification Number (VIN). The VIN has 17 alpha-numeric characters and is shown imprinted on a tag on the top of the driver’s side instrument panel where the windshield and instrument panel meet.
Please provide this information to your dealer as soon as possible. When the parts arrive, your dealer will contact you to arrange a service appointment. When you arrive for your appointment, please bring proof of vehicle ownership and both sets of keys with their RKE transmitters. Until the recall has been performed, it is very important that you adjust your seat and steering column to allow clearance between your knee and the ignition key. |
| Did you already pay for this repair? | Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by February 28, 2021, unless state law specifies a longer reimbursement period. |
| Do you have questions? | If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. |
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19E064.
| Division | Number | Text Telephones (TTY) |
| Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
| Puerto Rico – English | 1-800-496-9992 | |
| Puerto Rico – Español | 1-800-496-9993 | |
| Virgin Islands | 1-800-496-9994 |
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
Enclosure
GM Recall: N192223230
Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized.
IMPORTANT SAFETY RECALL
November 2019
This notice applies to your vehicle, VIN: __________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain flip key/RKE transmitter assemblies that may have been sold as replacement keys for 2010 – 2015 model year Chevrolet Camaro vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
- Your vehicle is involved in GM safety recall N192223230.
| Why is your vehicle being recalled? | Our records indicate that you may have been sold the recalled flip key/RKE transmitter assembly. There is a risk that some drivers may bump the ignition “flip” key with their knee and unintentionally move the “flip” key away from the “run” position. If this occurs, engine power, and power braking will be affected, and power steering may be affected increasing the risk of a crash. If the ignition switch is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury or fatality. |
| What will we do? | Parts to repair your vehicle are not currently available, but when parts are available, your GM dealer will remove the key blade from the original flip key/RKE transmitter assemblies provided with your vehicle, and provide two new keys and two key rings per key. This service will be performed for you at no charge.
We are working as quickly as possible to correct this condition. When parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced. You can also check the status of this recall at: https://my.gm.com/recalls. Until the recall has been performed, it is very important that you adjust your seat and steering column to allow clearance between your knee and the ignition key. |
| Do you have questions? | If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. |
| Division | Number | Text Telephones (TTY) |
| Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
| Puerto Rico – English | 1-800-496-9992 | |
| Puerto Rico – Español | 1-800-496-9993 | |
| Virgin Islands | 1-800-496-9994 |
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19E064.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann Combs
Vice President
Global Vehicle Safety
GM Recall: #N192223230
Frequently Asked Questions (FAQs) for Safety Recall N192223230
Incorrect Service Ignition Key
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
| Q1) | What equipment is involved? |
| A1) | Flip key/RKE transmitter assemblies that may have been sold as replacement keys for 2010-2015 Chevrolet Camaro.
|
| Q2) | What is the issue or condition? |
| A2) | General Motors has decided that a defect which relates to motor vehicle safety exists in certain flip key/RKE transmitter assemblies that may have been sold as replacement keys for 2010 – 2015 model year Chevrolet Camaro vehicles. GM previously recalled these flip key/RKE transmitter assemblies, which were sold as original equipment with 2010 – 2014 model year Chevrolet Camaro vehicles (NHTSA recall 14V346). GM dealers may have inadvertently sold these flip key/RKE transmitter assemblies as replacement keys for 2010 – 2015 model year Chevrolet Camaro vehicles.
|
| Q3) | What symptoms may be experienced? What warning signs may be associated with the issue or condition described? |
| A3) | If these keys are used in the subject vehicles, there is a risk, under certain conditions, that some drivers may bump the key with their knee and unintentionally move the key away from the “run” position. If this occurs, engine power, and power braking will be affected, and power steering may be affected, increasing the risk of a crash. The timing of the key movement out of the “run” position, relative to the activation of the sensing algorithm of the crash event, may result in the airbags not deploying, increasing the potential for occupant injury in certain kinds of crashes. GM is not aware of any crashes, injuries, or fatalities attributable to flip key/RKE transmitter assemblies sold as replacement keys.
|
| Q4) | What is the remedy/repair? |
| A4) | Dealers will inspect the customer’s key to determine the configuration. If the customer is using a flip key, then the dealer will replace the key with the flat blade design key as defined in Safety Recall 14V346 (14294).
|
| Q5) | What is the safety risk? Is the vehicle safe to drive? |
| A5) | If these keys are used in the subject vehicles, there is a risk, under certain conditions, that some drivers may bump the key with their knee and unintentionally move the key away from the “run” position. If this occurs, engine power, and power braking will be affected, and power steering may be affected, increasing the risk of a crash. The timing of the key movement out of the “run” position, relative to the activation of the sensing algorithm of the crash event, may result in the airbags not deploying, increasing the potential for occupant injury in certain kinds of crashes. GM previously provided notice to dealers and owners of 2010 – 2014 model year Chevrolet Camaro vehicles that these keys were being recalled and replaced, including warnings regarding the risks of kneeto-key interaction relating to this flip key/RKE transmitter assembly. GM is not aware of any crashes, injuries, or fatalities attributable to flip key/RKE transmitter assemblies sold as replacement keys.
|
| Q6) | Does the customer have to pay for this remedy/repair? |
| A6) | No, this inspection/repair will be done at no cost to the customer.
|
| Q7) | Is the remedy/repair available now? |
| A7) | Yes, the remedy/repair is available now, please see the attached bulletin for details.
|
| Q8) | What should customers do until recall repairs can be completed? Are there any special instructions? |
| A8) | If special instructions are provided, they will be included in the notification letters to customers. Until the recall is performed, customers should adjust their seat and steering column to allow clearance between their knee and the ignition key.
|
| Q9) | How can customers check to see if their key is involved in this field action? |
| A9) | Customers who own a key involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
|
| Q10) | If customers are concerned, can they get a rental car or courtesy transportation? |
| A10) | Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
|
7 Affected Products
Vehicle
Equipment
| BRAND | PART NO. | PRODUCTION DATES |
| STRATTEC SECURITY | IGNITION KEY | 01/15/2009 – 05/02/2019 |
13 Associated Documents
Safety Bulletin
RCSB-19E064-1308.pdf 248.163KB
Miscellaneous Document – Frequently Asked Questions
RMISC-19E064-2573.pdf 88.295KB
Manufacturer Notices(to Dealers,etc)
Recall 573 Report-Amendment 1
RCLRPT-19E064-8813.PDF 215.499KB
Manufacturer Notices(to Dealers,etc) – Date: September 19, 2019 Subject: Stop Delivery Order for Upcoming Safety Recall N192223230 Incorrect Service Ignition Key
Recall Quarterly Report #2, 2020-2
RCLQRT-19E064-9207.PDF 211.239KB
Defect Notice 573 Report
RCLRPT-19E064-7322.PDF 215.494KB
Frequently Asked Questions (FAQs) for Safety Recall N192223230 Incorrect Service Ignition Key
RMISC-19E064-8822.pdf 90.558KB
Recall Acknowledgement
RCAK-19E064-9646.pdf 244.665KB
Recall Quarterly Report #1, 2020-1
RCLQRT-19E064-7042.PDF 211.139KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-19E064-4725.pdf 137.145KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19E064-0886.pdf 79.514KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-19E064-0526.pdf 137.145KB
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https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19E064&docType=RCL
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