September 12, 2019 NHTSA CAMPAIGN NUMBER: 19V652000
Lower-Control Arm May Separate From Vehicle
A partial separation of the lower-control arm from the vehicle could cause the attached front wheel to toe outward, impacting the vehicle’s handling and steering and increasing the risk of crash.
NHTSA Campaign Number: 19V652
Manufacturer General Motors
LLC
Components SUSPENSION
Potential Number of Units Affected 93,693
Summary
General Motors LLC (GM) is recalling certain 2015-2018 Chevrolet Trax vehicles. A joint in one or both of the front lower-control arms may have been improperly welded. An improperly welded joint may break, resulting in the partial separation of the lower-control arm from the vehicle.
Remedy
GM will notify owners, and dealers will inspect the left and right front lower-control arms, replacing them as necessary, free of charge. The recall began November 6, 2019. Owners may contact Chevrolet customer service at 1-800-222-1020. GM’s number for this recall is A192261870.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Parts
| Control Arm Inspection Gauge | CH-52980-1 | 1 (reusable) |
| ARM ASM – Front Lower Control, LH (FE2 Suspension) | 95328052 | 1 |
| ARM ASM – Front Lower Control, RH (FE2 Suspension) | 95328053 | 1 |
| Front Lower Control Arm Bushing Bolt | 11569601
General Motors GM OEM Front Suspension-Engine Cradle Mount Bolt 11569601
| 2 (Per Side) |
Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized.
IMPORTANT SAFETY RECALL
November 2019
This notice applies to your vehicle, VIN: __________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2015 – 2018 model year Chevrolet Trax vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
|
I M P O R T A N T
|
| Why is your vehicle being recalled? | In some of these vehicles, a joint in one or both front lower-control arms may have been improperly welded. Over time, an improperly welded joint can fatigue and break, causing the lower-control arm to partially separate from the vehicle. If a lower-control arm partially separates from the vehicle, the front wheel attached to the control arm will toe outward, adversely affecting the vehicle’s steering and potentially causing the tire to rub against the wheel well, increasing the risk of a crash. |
| What will we do? | Your GM dealer will inspect left and right lower-control arms and replace the front lower-control arm assembly if necessary. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual time of approximately 1 hour 47 minutes. |
| What should you do? | You should contact your GM dealer to arrange a service appointment as soon as possible. |
| Did you already pay for this repair? | Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by November 30, 2020, unless state law specifies a longer reimbursement period. |
| Do you have questions? | If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. |
| Division | Number | Text Telephones (TTY) |
| Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
| Puerto Rico – English | 1-800-496-9992 | |
| Puerto Rico – Español | 1-800-496-9993 | |
| Virgin Islands | 1-800-496-9994 |
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19V312.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann Combs
Vice President
Global Vehicle Safety
Enclosure
GM Recall A192261870
SEOCONTENT-START
Product Safety Recall
A192261870 Lower Control Arm Weld
Copyright 2019 General Motors. All Rights Reserved. Page 1 of 6
Release Date:
September 2019
Revision:
01
Revision Description:
This bulletin has been revised to include the Working Capital Assistance Program (WCAP) provisions. Please discard all copies of bulletin A192261870.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
This is a population extension to an earlier recall campaign. NHTSA requested that GM handle this extension as a new field action.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Trax
2015
2018
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2015-2018 model year Chevrolet Trax vehicles. In some of these vehicles, a joint in one or both front lower-control arms may have been improperly welded. Over time and in rare cases, an improperly welded joint can fatigue and break, causing the lower-control arm to partially separate from the vehicle. This is an expansion of the population in NHTSA Recall 19V312000.
Correction
All lower control arms will be inspected using a gauge tool to determine if they meet manufacturing specifications. Please note, this is for the Trax only in the USA and Canada. Dealers will replace lower control arms that do not pass the gauge inspection.
Parts
Quantity
Part Name
Part No.
1 (reusable)
Control Arm Inspection Gauge
CH-52980-1
1
ARM ASM – Front Lower Control, LH (FE2 Suspension)
95328052
1
ARM ASM – Front Lower Control, RH (FE2 Suspension)
95328053
2
(Per Side)
Front Lower Control Arm Bushing Bolt
11569601
Note: Dealers were previously shipped a CH-52980-1 Control Arm Inspection Gauge Tool for use in this recall. In the event additional quantities are required, please access the GM Special Service Tools site through GlobalConnect. The tool is not to be ordered from CCA.
Important: Due to very limited parts availability, dealers should not order these parts as shelf stock. Based on our records it appears that there may be a significant amount of Dealer shelf stock. Please validate your shelf stock prior to ordering for this Recall.
Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts. Order parts on a CSO = Customer Special Order only. DRO’s may be cancelled. All orders may be reviewed prior to being filled. Parts may have quantity limiters in effect.
Reminder: Parts may be removed from RIM management. Dealers should review the affected parts to confirm RIM managed status.
Product Safety Recall
A192261870 Lower Control Arm Weld
Page 2 of 6
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9104676
Inspect Only – Gauge – Left and Right control arms both passed gauge inspection
Add: Cleaning Time
0.2
0.1
ZFAT
N/A
9104677*
Replace Front Control Arm
Replace Both Front Control Arms
Add: Front End Alignment
Add: Cleaning Time
0.7
1.0
0.7
0.1
ZFAT
N/A
9104678
Customer Reimbursement Approved
– For USA and Canada dealers only
– For Export dealers only
N/A
0.2
ZFAT
**
9104679
Customer Reimbursement Denied – For USA dealers only
N/A
ZFAT
***
9104695
Working Capital Assistance Program Reimbursement
N/A
ZFAT
****
* Includes inspection time.
** For USA and Canada: Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00 administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the customer in Net/Reimbursement.
*** Submit $10.00 administrative allowance in Net/Admin Allowance.
Working Capital Assistance Program (WCAP) Reimbursement – USED INVENTORY ONLY
Note: USA Only – To avoid having to “H” route the WCAP transaction for approval, it must be submitted prior to the repair transaction.
Important: The WCAP ZSET transaction labor code, 9800031, provided in the dealer message sent on September 27, 2019, must have been submitted prior to the submittal of the ZFAT transaction labor code or the claim will reject.
**** USA Dealers Only – For vehicles eligible under the Working Capital Assistance Program, the amount should be submitted in Net Item/Miscellaneous. This amount has been calculated to a daily value for the days that the vehicle was in used dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop sale/stop delivery order September 12, 2019 to the date the inspection or repair closed the recall bulletin. (not to exceed 33 days).
Product Safety Recall
A192261870 Lower Control Arm Weld
Page 3 of 6
Vehicle
Working Capital Assistance Reimbursement Amount – USA Only
2015 Chevrolet Trax
$4.40
2016 Chevrolet Trax
$5.13
2017 Chevrolet Trax
$6.44
2018 Chevrolet Trax
$7.48
Service Procedure
1. Lift the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
2. Locate your inspection gauge and identify sides 1 and 2 as shown below. 5339525
Photograph of the Inspection Gauge. Use the gauge to measure two weld gaps on the lower control arm. Use the number one (1) side of the gauge to measure the weld gap in step 4 and the number two (2) side of the gauge to measure the weld gap in step 5. 5339552
Product Safety Recall
A192261870 Lower Control Arm Weld
Page 4 of 6
5330411
Photograph of Gap 1 (between the welds, red) and Gap 2 (between the control arm body and bushing barrel, purple).
Note: The area indicated above by (1) and (2) should be thoroughly cleaned using a wire brush or rag and brake cleaner if the technician determines that there is too much rust, dirt, or other debris to make an accurate measurement. There is an add time in the labor chart if you determine that the vehicle you are inspecting needs additional cleaning prior to inspection.
3. Inspect the welds on the rearward side of the driver’s side front control arm bushing barrel using the provided gauge. 5339559
4. Inspect the Gap (1) in the weld using the number one (1) side of the gauge. With the gauge oriented as shown, slide the top of the tool along the barrel of the bushing until it contacts the upper weld. Then, pivot the bottom of the gauge in while holding the top against the upper weld until the bottom of the tool is also contacting the bushing barrel or weld.
• If the inspection gauge does not fit in the gap between the welds (check mark), the control arm is good.
• If the inspection gauge does fit in the gap between the welds (X), the control arm is bad and must be replaced.
Product Safety Recall
A192261870 Lower Control Arm Weld
Page 5 of 6
5339561
5. Inspect the gap (2) between the control arm bushing barrel and the control arm using the rear number two (2) of the inspection gauge.
• If the 2nd side of the gauge does NOT fit between the bushing barrel and the control arm (check mark), the control arm is good.
• If the 2nd side of the gauge does fit in the gap between the bushing barrel and control arm (X), the control arm is bad and must be replaced.
• Repeat the process again starting at step 3 on the passenger’s side control arm.
• If all control arms passed the gauge inspection, no further action is required on that vehicle. Proceed to step 7.
Note: Both front lower control arms must be inspected and evaluated separately for replacement. Only lower control arms that have failed inspection should be replaced. Do not replace both lower control arms if only one failed the gauge inspection.
6. Replace any front control arms that failed inspection. Refer to Lower Control Arm Replacement in SI.
7. Lower the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
Product Safety Recall
A192261870 Lower Control Arm Weld
Page 6 of 6
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle.
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act.
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by September 30, 2020. See General Motors Service Policies and Procedures Manual, Section 6.1.11 – Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
**********************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5138
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 12, 2019
Subject: A192261870 – Safety Recall
Lower Control Arm Weld
Models: 2015 – 2018 Chevrolet Trax
To: All General Motors Dealers
General Motors is releasing Safety Recall A192261870 today. The total number of U.S. vehicles involved is approximately 93,407. Please see the attached bulletin for details.
Vehicles involved in this recall were placed on stop delivery September 12, 2019. Once the service procedure contained in the bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Parts Availability
For vehicles that require part replacement, please validate your shelf stock prior to ordering. Our records show there is a significant amount of Dealer shelf stock available.
Customer Letter Mailing
Customer letter mailing will be completed in early November.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated September 12, 2019. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
*********************************************************
SEOCONTENT-END
Frequently Asked Questions (FAQs) for Safety Recall A192261870
Lower Control Arm Weld
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
| Q1) | Which vehicles are involved? |
| A1) | 2015 – 2018 Chevrolet Trax vehicles. This is a population extension to an earlier recall campaign (A182202370). NHTSA requested that GM handle this extension as a new field action.
|
| Q2) | What is the issue or condition? |
| A2) | General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2015-2018 model year Chevrolet Trax vehicles. In some of these vehicles, a joint in one or both front lower-control arms may have been improperly welded. Over time and in rare cases, an improperly welded joint can fatigue and break, causing the lower-control arm to partially separate from the vehicle.
|
| Q3) | What symptoms may be experienced? What warning signs may be associated with the issue or condition described? |
| A3) | If the lower-control arm partially separates, you may hear a loud noise and the tire may rub against the wheel well. You may not experience any warning signs before a partial separation occurs. But this condition is extremely rare and GM is not aware of any vehicle crashes that are attributable to this condition.
|
| Q4) | What is the remedy/repair? |
| A4) | Dealers will inspect left and right lower-control arms and replace the front lower-control arm assembly if necessary.
|
| Q5) | What is the safety risk? Is the vehicle safe to drive? |
| A5) | If a lower-control arm partially separates from the vehicle, the front wheel attached to the control arm will toe outward, adversely affecting the vehicle’s steering and potentially causing the tire to rub against the wheel well, increasing the risk of a crash.
|
| Q6) | Does the customer have to pay for this remedy/repair? |
| A6) | No, this inspection/repair will be done at no cost to the customer.
|
| Q7) | Is the remedy/repair available now? |
| A7) | Yes.
|
| Q8) | What should customers do until recall repairs can be completed? Are there any special instructions? |
| A8) | If special instructions are provided, they will be included in the notification letters to customers.
|
| Q9) | How can customers check to see if their vehicle is involved in this field action? |
| A9) | Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
|
| Q10) | If customers are concerned, can they get a rental car or courtesy transportation? |
| A10) | Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information. |
4 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| CHEVROLET | TRAX | 2015-2018 |
11 Associated Documents
Recall 573 Report-Amendment 1
RCLRPT-19V652-1563.PDF 213.924KB
Recall Quarterly Report #3, 2020-2
RCLQRT-19V652-2914.PDF 211.339KB
Recall Quarterly Report #2, 2020-1
RCLQRT-19V652-8413.PDF 211.253KB
Recall Quarterly Report #1, 2019-4
RCLQRT-19V652-5945.PDF 211.148KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V652-8702.pdf 146.861KB
Defect Notice 573 Report
RCLRPT-19V652-4781.PDF 213.923KB
Manufacturer Notices(to Dealers,etc) – Date: September 12, 2019 Subject: A192261870 – Safety Recall Lower Control Arm Weld
Recall Acknowledgement
RCAK-19V652-8974.pdf 244.578KB
Safety Bulletin
Frequently Asked Questions (FAQs) for Safety Recall A192261870 Lower Control Arm Weld
RMISC-19V652-1728.pdf 93.178KB
Safety Bulletin
RCSB-19V652-1400.pdf 422.446KB
Recalls Documents
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