September 12, 2019 NHTSA CAMPAIGN NUMBER: 19V652000
Lower-Control Arm May Separate From Vehicle
A partial separation of the lower-control arm from the vehicle could cause the attached front wheel to toe outward, impacting the vehicle’s handling and steering and increasing the risk of crash.
NHTSA Campaign Number: 19V652
Manufacturer General Motors LLC
Components SUSPENSION
Potential Number of Units Affected 93,693
Summary
General Motors LLC (GM) is recalling certain 2015-2018 Chevrolet Trax vehicles. A joint in one or both of the front lower-control arms may have been improperly welded. An improperly welded joint may break, resulting in the partial separation of the lower-control arm from the vehicle.
Remedy
GM will notify owners, and dealers will inspect the left and right front lower-control arms, replacing them as necessary, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact Chevrolet customer service at 1-800-222-1020. GM’s number for this recall is A192261870.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Parts
| Control Arm Inspection Gauge | CH-52980-1 | 1 (reusable) |
| ARM ASM – Front Lower Control, LH (FE2 Suspension) | 95328052 | 1 |
| ARM ASM – Front Lower Control, RH (FE2 Suspension) | 95328053 | |
| Front Lower Control Arm Bushing Bolt | 11569601  |
2 (Per Side) |
Product Safety Recall
A192261870 Lower Control Arm Weld
Copyright 2019 General Motors. All Rights Reserved.
Page 1 of 6
Release Date: September 2019 Revision:
00
Attention: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any
new or used item of motor vehicle equipment (including a tire) covered by this notification under a
sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers,
dealer traded, or used for demonstration purposes until the repair contained in this bulletin has
been performed on the vehicle.
This is a population extension to an earlier recall campaign. NHTSA requested that GM handle this
extension as a new field action.
Make Model
Model Year From To
RPO Description
Chevrolet Trax 2015 2018
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global
Warranty Management system. This site should always be checked to confirm vehicle involvement
prior to beginning any required inspections and/or repairs.
Condition General Motors has decided that a defect which relates to motor vehicle safety
exists in certain 2015- 2018 model year Chevrolet Trax vehicles. In some of these vehicles, a joint
in one or both front lower- control arms may have been improperly welded. Over time and in rare
cases, an improperly welded joint can fatigue and break, causing the lower-control arm to partially
separate from the vehicle. This is an expansion of the population in NHTSA Recall 19V312000.
Correction All lower control arms will be inspected using a gauge tool to determine if
they meet manufacturing specifications. Please note, this is for the Trax only in the USA and
Canada. Dealers will replace lower control arms that do not pass the gauge inspection.
Parts
Quantity Part Name
Part No.
1
(reusable)
Control Arm Inspection Gauge
CH-52980-1
1 ARM ASM – Front Lower Control, LH (FE2 Suspension)
95328052
1 ARM ASM – Front Lower Control, RH (FE2 Suspension)
95328053
2
(Per Side)
Front Lower Control Arm Bushing Bolt
11569601
Note: Dealers were previously shipped a CH-52980-1 Control Arm Inspection Gauge Tool for use in
this recall. In the event additional quantities are required, please access the GM Special Service
Tools site through GlobalConnect. The tool is not to be ordered from CCA.
Important: Due to very limited parts availability, dealers should not order these parts as shelf
stock. Based on our records it appears that there may be a significant amount of Dealer shelf
stock. Please validate your shelf stock prior to ordering for this Recall.
Parts required to complete this recall are to be obtained from General Motors Customer Care and
Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts. Order
parts on a CSO = Customer Special Order only. DRO’s may be cancelled. All orders may be reviewed
prior to being filled. Parts may have quantity limiters in effect.
Reminder: Parts may be removed from RIM management. Dealers should review the affected parts to
confirm RIM managed status.
Product Safety Recall
A192261870 Lower Control Arm Weld
Warranty Information
Labor
Operation Description
Inspect Only – Gauge – Left and Right control arms both passed
Labor Time 0.2
Trans. Type
Net Item
9104676
9104677*
9104680
9104678
gauge inspection
Add: Cleaning Time Replace Front Control Arm
Replace Both Front Control Arms
Add: Front End Alignment Add: Cleaning Time
Inspect Only – Vehicle has bad control arms on one or both sides
– (vehicle needs to be held until parts are available)
Add: Cleaning Time
Customer Reimbursement Approved
– For USA and Canada dealers only
– For Export dealers only
0.1
0.7
1.0
0.7
0.1
0.2
0.1
N/A 0.2
ZFAT N/A
ZFAT N/A
ZFAT N/A
ZFAT **
9104679 Customer Reimbursement Denied – For USA dealers only N/A
ZFAT ***
* Includes inspection time.
** For USA and Canada: Submit the dollar amount reimbursed to the customer in Net/Reimbursement.
Submit $20.00 administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the customer in Net/Reimbursement.
*** Submit $10.00 administrative allowance in Net/Admin Allowance.
Service Procedure
1. Lift the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
2. Locate your inspection gauge and identify sides 1 and 2 as shown below.
5339525
Photograph of the Inspection Gauge. Use the gauge to measure two weld gaps on the lower control
arm. Use the number one (1) side of the gauge to measure the weld gap in step 4 and the number two
(2) side of the gauge to measure the weld gap in step 5.
Page 2 of 6
Product Safety Recall
A192261870 Lower Control Arm Weld
5339552
5330411
Photograph of Gap 1 (between the welds, red) and Gap 2 (between the control arm body and bushing
barrel, purple).
Note: The area indicated above by (1) and (2) should be thoroughly cleaned using a wire brush or
rag and brake cleaner if the technician determines that there is too much rust, dirt, or
other debris to make an accurate measurement. There is an add time in the labor chart if you
determine that the vehicle you are inspecting needs additional cleaning prior to inspection.
3. Inspect the welds on the rearward side of the driver’s side front control arm bushing barrel
using the provided gauge.
Page 3 of 6
Product Safety Recall
A192261870 Lower Control Arm Weld
5339559
4. Inspect the Gap (1) in the weld using the number one (1) side of the gauge. With the gauge
oriented as shown, slide the top of the tool along the barrel of the bushing until it contacts the
upper weld. Then, pivot the bottom of the gauge in while holding the top against the upper weld
until the bottom of the tool is also contacting the bushing barrel or weld.
• If the inspection gauge does not fit in the gap between the welds (check mark), the control
arm is good.
• If the inspection gauge does fit in the gap between the welds (X), the control
arm is bad and must be replaced.
5339561
5. Inspect the gap (2) between the control arm bushing barrel and the control arm using the rear
number two (2) of the inspection gauge.
• If the 2nd side of the gauge does NOT fit between the bushing barrel and the control arm
(check mark), the control arm is good.
• If the 2nd side of the gauge does fit in the gap between the bushing barrel and control arm
(X), the control arm is bad and must be replaced.
• Repeat the process again starting at step 3 on the passenger’s side control arm.
• If all control arms passed the gauge inspection, no further action is required on that
vehicle. Proceed to step 7.
Page 4 of 6
Product Safety Recall
A192261870 Lower Control Arm Weld
Note: Both front lower control arms must be inspected and evaluated separately for replacement.
Only lower control arms that have failed inspection should be replaced. Do not replace both lower
control arms if only one failed the gauge inspection.
6. Replace any front control arms that failed inspection. Refer to Lower Control Arm Replacement
in SI.
7. Lower the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used
item of motor vehicle equipment (including a tire) covered by this notification under a
sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to
a recall of this type must be adequately repaired within a reasonable time after the customer has
tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be made
to promptly schedule an appointment with each customer and to repair their vehicle as soon as
possible. In the recall notification letters, customers are told how to contact the US National
Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.
in dealers’ possession and subject to this recall must be held and inspected/repaired per the
service procedure of this bulletin before customers take possession of these vehicles.
Involved vehicles must be held and not delivered to customers, dealer-traded, released to
auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified
Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the
service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the
Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS
system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the
dealer. Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. Follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory or is in your
dealership for service in the future, you must take the steps necessary to be sure the recall
correction has been made before selling or releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be
provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports or sent directly
to export dealers. The listing may contain customer names and addresses obtained from Motor
Vehicle Registration Records. The use of such motor vehicle registration data for any purpose
other than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this recall.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program
and still within the warranty coverage period. See General Motors Service Policies and Procedures
Manual, Sections 1.4 and 6.1.10, for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle.
Page 5 of 6
Product Safety Recall
A192261870 Lower Control Arm Weld
Page 6 of 6
Export – Letters will be sent to known owners of record located within areas covered by the US
National Traffic and Motor Vehicle Safety Act.
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer prior to or by September 30, 2020. See General
Motors Service Policies and Procedures Manual, Section 6.1.11 – Product Field Action Customer
Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.
Frequently Asked Questions (FAQs) for Safety Recall A192261870
Lower Control Arm Weld
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
| Q1) | Which vehicles are involved? |
| A1) | 2015 – 2018 Chevrolet Trax vehicles. This is a population extension to an earlier recall campaign (A182202370). NHTSA requested that GM handle this extension as a new field action.
|
| Q2) | What is the issue or condition? |
| A2) | General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2015-2018 model year Chevrolet Trax vehicles. In some of these vehicles, a joint in one or both front lower-control arms may have been improperly welded. Over time and in rare cases, an improperly welded joint can fatigue and break, causing the lower-control arm to partially separate from the vehicle.
|
| Q3) | What symptoms may be experienced? What warning signs may be associated with the issue or condition described? |
| A3) | If the lower-control arm partially separates, you may hear a loud noise and the tire may rub against the wheel well. You may not experience any warning signs before a partial separation occurs. But this condition is extremely rare and GM is not aware of any vehicle crashes that are attributable to this condition.
|
| Q4) | What is the remedy/repair? |
| A4) | Dealers will inspect left and right lower-control arms and replace the front lower-control arm assembly if necessary.
|
| Q5) | What is the safety risk? Is the vehicle safe to drive? |
| A5) | If a lower-control arm partially separates from the vehicle, the front wheel attached to the control arm will toe outward, adversely affecting the vehicle’s steering and potentially causing the tire to rub against the wheel well, increasing the risk of a crash.
|
| Q6) | Does the customer have to pay for this remedy/repair? |
| A6) | No, this inspection/repair will be done at no cost to the customer.
|
| Q7) | Is the remedy/repair available now? |
| A7) | Yes.
|
| Q8) | What should customers do until recall repairs can be completed? Are there any special instructions? |
| A8) | If special instructions are provided, they will be included in the notification letters to customers.
|
| Q9) | How can customers check to see if their vehicle is involved in this field action? |
| A9) | Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
|
| Q10) | If customers are concerned, can they get a rental car or courtesy transportation? |
| A10) | Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information. |
4 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
|---|---|---|
| CHEVROLET | TRAX | 2015-2018 |
5 Associated Documents
Defect Notice 573 Report
RCLRPT-19V652-4781.PDF 213.923KB
Manufacturer Notices(to Dealers,etc) – Date: September 12, 2019 Subject: A192261870 – Safety Recall Lower Control Arm Weld
Recall Acknowledgement
RCAK-19V652-8974.pdf 244.578KB
Safety Bulletin
To View or Download this Document Click Here
Frequently Asked Questions (FAQs) for Safety Recall A192261870 Lower Control Arm Weld
RMISC-19V652-1728.pdf 93.178KB
Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V652&docType=RCL
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Last update on 2019-10-18 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2019-10-18 / Affiliate links / Images from Amazon Product Advertising API
