NHTSA ID Number: 10163245
Manufacturer Communication Number: 19NA125
Summary
This informational bulletin provides information for dealers/technicians and customers on possible carpet color mismatch.
36 Affected Products
Vehicles
CADILLAC | ESCALADE | 2015-2018 |
| CADILLAC | ESCALADE ESV | 2015-2018 |
| CHEVROLET | SILVERADO | 2017 |
| CHEVROLET | SILVERADO 2500 | 2015-2016, 2018 |
| CHEVROLET | SUBURBAN | 2015-2018 |
| CHEVROLET | TAHOE | 2015-2018 |
| GMC | SIERRA | 2017 |
| GMC | SIERRA 2500 | 2015-2016, 2018 |
| GMC | SIERRA DENALI | 2015-2016, 2018 |
| GMC | TERRAIN | 2016 |
| GMC | YUKON | 2015-2018 |
| GMC | YUKON XL | 2015-2018 |
SEOCONTENT-START
Service Bulletin Bulletin No.: 19-NA-125
Date: June, 2019
INFORMATION
Subject: Information on Possible Carpet Color Mismatch
Brand: Model:
Model Year: VIN: Engine: Transmission:
from to from to
Cadillac Escalade
Models
2015 2018 All All
Chevrolet
Silverado
Suburban
Tahoe
Models
GMC
Sierra
Yukon
Models
Involved Region or Country North America, Europe, Middle East, Israel, Russia, South America, Japan, South Korea
and Thailand.
Additional Options (RPOs)
Condition Some customers, or dealership personnel, may comment that upon carpet replacement,
the new service part does not match the color of the other original carpets.
Cause
The cause of the condition is that the original carpet yarn supplier went out of business
and a new supplier was sourced; which caused a change in the carpet material and
possible variance in color, due to a different dye process.
Correction
Due to dwindling service inventory of the previous “old” color carpets, when replacing a
carpet, the dealer may receive the “new” color carpet. In these cases, to have them
match, ALL interfacing original carpets of the mismatched color must be replaced.
Parts Information
Pickup Breakpoints
Color/Carpet
Location
Breakpoint Part Number Necessary Order
BLACK / FRONT OSHAWA- Built prior to July 11, 2018
SILAO – Built prior to July 9, 2018
FLINT- Built prior to June 25, 2018
Refer to VIN and GM
Electronic Parts
Catalog (EPC)
Order together with REAR.
BLACK / REAR Order together with FRONT.
COCOA / FRONT SILAO – Built prior to August 6, 2018
FLINT- Built prior to June 25, 2018
Order together with REAR.
COCOA / REAR Order together with FRONT.
Page 2 June, 2019 Bulletin No.: 19-NA-125
Parts Information
Utilities Breakpoints
Color/Carpet
Location
Breakpoint Part Number Necessary Order
BLACK / FRONT Built prior to July 12, 2018
Refer to VIN and GM
Electronic Parts
Catalog (EPC)
Order together with 2nd
COCOA / FRONT Built prior to August 13, 2018 Design MIDDLE and REAR
DUNE / FRONT Built prior to August 27, 2018
BLACK / MIDDLE Built prior to July 12, 2018
Order together with 2nd
COCOA / MIDDLE Built prior to August 13, 2018 Design FRONT and REAR
DUNE / MIDDLE Built prior to August 27, 2018
BLACK / REAR Built prior to July 12, 2018
Order together with 2nd
COCOA / REAR Built prior to August 13, 2018 Design FRONTand MIDDLE
DUNE / REAR Built prior to August 27, 2018
Warranty Information
For vehicles repaired under warranty, submit the
appropriate labor operation for the repair performed.
Version 1
Modified Released June 10, 2019.
SEOCONTENT-END
Bulletin No.: 19-NA-125
Date: June, 2019
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