14152 – Transmission Shift Cable Fracture – 2004-2008 Chevrolet Pontiac Saturn

SEOCONTENT-START

Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are
personalized.
IMPORTANT SAFETY RECALL
July 2014
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2004-2007 model year Chevrolet Malibu Maxx, 2004-2008 model year Chevrolet Malibu, and 2005- 2008 model year Pontiac G6 vehicles equipped with a 4-speed automatic transmission. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
I M P O R T A N T
 This notice applies to your 2004-2007 model year Chevrolet Malibu Maxx, 2004-2008 model year Chevrolet Malibu, and 2005- 2008 model
year Pontiac G6 vehicle, VIN:________________________.
 Your vehicle is involved in GM safety recall 14152.
Why is your
vehicle being
recalled?
Your vehicle has a condition in which the transmission shift cable may fracture at any time. When the fracture occurs, the driver may not be able to select a different gear and the vehicle may move in an unintended direction, increasing the risk of a crash. If the driver cannot place the vehicle in park, and exits the vehicle without applying the park brake, the vehicle could roll away and a crash could occur without prior warning.
What will we do?
PARTS ARE NOT CURRENTLY AVAILABLE. When parts become available your GM dealer will install a shift cable assembly and mounting bracket. This service will be performed for you at no charge.
We are working as quickly as possible to correct this condition.
When parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced. If you have already paid for repairs for this condition, a reimbursement request form will be included with the letter.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-222-1020
1-800-833-2438
Pontiac
1-800-762-2737
1-800-833-7668
Guam
65-6267-1752
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Jim Moloney
General Director,
Customer and Relationship Services
GM Recall #14152
**************************************************************************************************************
IMPORTANT
SAFETY RECALL
NEED HELP?
1-866-467-9700
my.gm.com/recalls | mycertifiedservice.com/dealerFREE
Your vehicle has a condition in which the transmission shift cable may fracture at any time. If a fracture occurs, the driver may not be able to select a different gear, remove the key from the ignition or place the transmission in park.
This notice was sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect related to motor vehicle safety exists in your [Year] [Brand] [Model]. As a result, GM is conducting a safety recall. We apologize for the inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
THE REPAIR IS FREE
GM recall service is performed for you at no charge.
THIS NOTICE APPLIES TO YOUR
[YEAR] [BRAND] [MODEL]
[VIN:SAMPLEVIN123ABCDE]
RECALL #14152
CALL YOUR DEALER NOW
Sample Dealer
Sample Dealer
Sample Dealer
12345 Some Rd.
City, MI 48170-4203
(866) 555-1212
Any Chevrolet, Buick, GMC or Cadillac dealer can assist with your recall.
CSC
14152 – 101518
**************************************************************************************************************
IMPORTANT
SAFETY RECALL
NEED HELP?
1-866-467-9700
my.gm.com/recalls
mycertifiedservice.com/dealer
A notice for GM Recall #14152 affecting your vehicle was originally sent in 2014. Our records indicate that your vehicle has not been serviced. We urge you to contact your dealer now to schedule your FREE service appointment to avoid risk of a potential transmission shift cable fracture. Below we have included the original communication for your reference.
This notice was sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2004-2007 model year Chevrolet Malibu Maxx, 2004-2008 model year Chevrolet Malibu, 2005-2008 model year Pontiac G6, and 2007-2008 Saturn AURA vehicles equipped with a 4-speed automatic transmission. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
WHY IS YOUR VEHICLE BEING RECALLED?
Your vehicle has a condition in which the transmission shift cable may fracture at any time. If a fracture occurs, the driver may not be able to select a different gear, remove the key from the ignition or place the transmission in park. If the driver cannot place the vehicle in park, and exits the vehicle without applying the park brake, the vehicle could roll away, increasing the risk of injury.
WHAT WILL WE DO?
Your GM dealer will install a shift cable assembly and mounting bracket. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 1 hour and 15 minutes.
WHAT SHOULD YOU DO?
You should contact your GM dealer to arrange a service appointment as soon as possible.FREE
Your vehicle has a condition in which the transmission shift cable may fracture at any time. If a fracture occurs, the driver may not be able to select a different gear, remove the key from the ignition or place the transmission in park.
THE REPAIR IS FREE
GM recall service is performed for you at no charge.
CALL YOUR DEALER NOW
Dear [First and Last Name],
THIS NOTICE APPLIES TO YOUR
[YEAR] [BRAND] [MODEL]
[VIN:SAMPLEVIN123ABCDE]
[RECALL #14152]
Sample Dealer
Sample Dealer
Sample Dealer
12345 Some Rd.
City, MI 48170-4203
(866) 555-1212
Any Chevrolet, Buick, GMC or Cadillac dealer can assist with your recall.
DO YOU HAVE QUESTIONS?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 14V224.
Sincerely,
Maryann Combs
Vice President, Global Vehicle Safety
Number
Text Telephones (TTY)
Chevrolet
Pontiac
Saturn
1-800-222-1020
1-800-762-2737
1-800-553-6000
1-800-833-2438
1-800-833-7668
1-800-833-6000
Division
IMPORTANT
SAFETY RECALL
NEED HELP?
1-866-467-9700
my.gm.com/recalls
mycertifiedservice.com/dealer
A notice for GM Recall #14152 affecting your vehicle was originally sent in 2014. Our records indicate that your vehicle has not been serviced. We urge you to contact your dealer now to schedule your FREE service appointment to avoid risk of a potential transmission shift cable fracture. Below we have included the original communication for your reference.
This notice was sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
This notice applies to your:
[YEAR] [BRAND] [MODEL] [VIN:SAMPLEVIN123ABCDE],
[YEAR] [BRAND] [MODEL] [VIN:SAMPLEVIN123ABCDE],
[YEAR] [BRAND] [MODEL] [VIN:SAMPLEVIN123ABCDE],
[YEAR] [BRAND] [MODEL] [VIN:SAMPLEVIN123ABCDE],
[YEAR] [BRAND] [MODEL] [VIN:SAMPLEVIN123ABCDE],
[YEAR] [BRAND] [MODEL] [VIN:SAMPLEVIN123ABCDE],
[YEAR] [BRAND] [MODEL] [VIN:SAMPLEVIN123ABCDE],
[YEAR] [BRAND] [MODEL] [VIN:SAMPLEVIN123ABCDE],
[YEAR] [BRAND] [MODEL] [VIN:SAMPLEVIN123ABCDE],
[YEAR] [BRAND] [MODEL] [VIN:SAMPLEVIN123ABCDE],
[YEAR] [BRAND] [MODEL] [VIN:SAMPLEVIN123ABCDE],
[YEAR] [BRAND] [MODEL] [VIN:SAMPLEVIN123ABCDE].
[YEAR] [BRAND] [MODEL] [VIN:SAMPLEVIN123ABCDE].
[YEAR] [BRAND] [MODEL] [VIN:SAMPLEVIN123ABCDE]
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2004-2007 model year Chevrolet Malibu Maxx, 2004-2008 model year Chevrolet Malibu, 2005-2008 model year Pontiac G6, and 2007-2008 Saturn AURA vehicles equipped with a 4-speed automatic transmission. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
WHY IS YOUR VEHICLE BEING RECALLED?
Your vehicle has a condition in which the transmission shift cable may fracture at any time. If a fracture occurs, the driver may not be able to select a different gear, remove the key from the ignition or place the transmission in park. If the driver cannot place the vehicle in park, and exits the vehicle without applying the park brake, the vehicle could roll away, increasing the risk of injury.FREE
Your vehicle has a condition in which the transmission shift cable may fracture at any time. If a fracture occurs, the driver may not be able to select a different gear, remove the key from the ignition or place the transmission in park.
THE REPAIR IS FREE
GM recall service is performed
for you at no charge.
CALL YOUR DEALER NOW
Sample Dealer
Sample Dealer
Sample Dealer
12345 Some Rd.
City, MI 48170-4203
(866) 555-1212
Any Chevrolet, Buick, GMC or Cadillac dealer can assist with your recall.
Dear [First and Last Name],
WHAT WILL WE DO?
Your GM dealer will install a shift cable assembly and mounting bracket. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 1 hour and 15 minutes.
WHAT SHOULD YOU DO?
You should contact your GM dealer to arrange a service appointment as soon as possible.
DO YOU HAVE QUESTIONS?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall
is 14V224.
Sincerely,
Maryann Combs
Vice President, Global Vehicle Safety
Number
Text Telephones (TTY)
Chevrolet
Pontiac
Saturn
1-800-222-1020
1-800-762-2737
1-800-553-6000
1-800-833-2438
1-800-833-7668
1-800-833-6000
Division
**************************************************************************************************************
Copyright 2015 General Motors. All Rights Reserved. Recall Bulletin Bulletin No.: Date: 14152E January 2015 PRODUCT SAFETY RECALL SUBJECT: Transmission Shift Cable Fracture MODELS: 2004-2007 Chevrolet Malibu Maxx 2004-2008 Chevrolet Malibu 2005-2008 Pontiac G6 2007-2008 Saturn AURA Equipped with 4-Speed Automatic Transmission (ME7/MN5) The service procedure in this bulletin has been revised to include an inspection procedure. Please discard all copies of bulletin 14152D. CONDITION General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2004-2007 model year Chevrolet Malibu Maxx, 2004-2008 model year Chevrolet Malibu, 2005- 2008 model year Pontiac G6, and 2007-2008 model year Saturn AURA vehicles equipped with a 4-speed automatic transmission (ME7/MN5). These vehicles have a condition in which the transmission shift cable may fracture at any time. When the fracture occurs, the driver may not be able to select a different gear, remove the key from the ignition or place the transmission in park. If the driver cannot place the vehicle in park, and exits the vehicle without applying the park brake, the vehicle could roll away and a crash could occur without prior warning. CORRECTION Dealers are to install a shift cable assembly and mounting bracket. VEHICLES INVOLVED All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle History screen in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content. For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. Dealers will not have a report available if they have no involved vehicles currently assigned. Page 2 January 2015 Bulletin No.: 14152E The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall. PART INFORMATION Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order. Part Number Description Quantity/Vehicle 23237999 Cable Kit, A/Trans Range Sel Lvr (AURA) 1 23238001 Cable Kit, A/Trans Range Sel Lvr (G6) 1 23249984 Cable Kit, A/Trans Range Sel Lvr (Malibu/Malibu Maxx) 1 25907374 Bracket, A/Trans Range Sel Lvr Cbl (all vehicles) 1 SERVICE PROCEDURE Note: Some early production 2004 model year vehicles have a different design shift cable that can be identified by its length and routing in the vehicle. If vehicle has this cable, no further action is required. 1. Open the hood and inspect the design of the shift cable. 4056223  If the shift cable makes a loop (1) before it attaches to the transmission shift lever, no further action is required. Page 3 January 2015 Bulletin No.: 14152E 4056216  If the shift cable routing is directly from the bulkhead to the transmission shift lever (1), proceed to the next step. 2. Remove and discard the floor shift control cable. Refer to Floor Shift Control Cable Replacement or Range Selector Lever Cable Replacement in SI. 1765068 3. Remove and discard the shift cable bracket (4) and retainer (2) attached to the transmission. Note: Do NOT install the console until step 4 has been completed. 4. Install a new floor shift control cable and new bracket. Refer to Floor Shift Control Cable Replacement or Range Selector Lever Cable Replacement in SI. 5. Determine if a park lock cable adjustment is required. 5.1 The key must not be able to be removed from the ignition cylinder with the transmission control lever in any position other than PARK. If the key can be removed in any other position, adjustment or repair is necessary. Refer to Park Lock Cable Adjustment in SI. Page 4 January 2015 Bulletin No.: 14152E 5.2 The shift lever must not move from park unless the key is in the ON position. If the lever can be removed from park with the key in the OFF position, adjust or repair the park lock cable. Refer to Park Lock Cable Adjustment in SI. 2269484 Hybrid vehicle shown. Combustion engine vehicle is similar. (1) Clam Shell in Two Pieces (2) Clam Shell Around Shift Cable Locking Tabs (3) Clamp on Clam Shell (4) Inlet Coolant Hose and (5) Heater Cooler Pump. 5. Install the clam shell (1) (2) over the shifter cable locking tabs. 6. Install the service clamp over the clam shell (3). Position the clamp fastener head away from the inlet coolant hose (4). Tighten the clamp to 4 N·m (35 lb-in). 7. Ensure that there is 15 mm (19/32 in) of clearance between the inlet coolant hose (4) and the clam shell (3). On hybrid equipped vehicles, it may be necessary to reposition the inlet coolant hose (4) to achieve the required 15 mm (19/32 in) of clearance. To reposition the inlet coolant hose (4) on hybrid equipped vehicles, locate the heater cooler pump (5) and perform Steps 7.1-7.5. Caution: Do not kink or damage the inlet coolant hose (4) when repositioning the hose to obtain the 15 mm (19/32 in) clearance. To avoid damaging the hose clamp, use J-38185 or equivalent hose clamp pliers to loosen the hose clamp. 7.1. Remove the generator control module cover. Refer to Generator Control Module Cover Replacement in SI. 7.2. Using J-38185 or equivalent hose clamp pliers, loosen the inlet coolant hose (4) connected to the heater cooler pump (5). Note the location of the clamp on the inlet coolant hose (4). 7.3. Rotate the inlet coolant hose (4) clockwise until 15 mm (19/32 in) of clearance between the inlet coolant hose (4) and clam shell (3) is achieved. 7.4. Ensure that the inlet coolant hose clamp is secure on the inlet coolant hose (4) in the production location. 7.5. Install the generator control module cover. Refer to Generator Control Module Cover Replacement in SI. Page 5 January 2015 Bulletin No.: 14152E 8. Close the hood. CUSTOMER REIMBURSEMENT – For US Customer requests for reimbursement of previously paid repairs for the recall condition are to be submitted to the dealer by December 31, 2015, unless otherwise specified by state law. If this is not convenient for the customer, they may mail the completed Customer Reimbursement Request Form and all required documents to the GM Customer Assistance Center. All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request. When a customer requests reimbursement, they must provide the following:  A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect.  The name and address of the person who paid for the repair.  Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair. IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days of receipt. If a reimbursement request is approved, the dealer should immediately issue a check to the customer and submit an appropriate warranty transaction for the incurred expense. If a reimbursement request is denied, the dealer MUST provide the customer with a clear and concise explanation, in writing, as to why the request was denied. The bottom portion of the Customer Reimbursement Request Form may be used for this purpose. If the denial was due to missing documents, the customer can resubmit the request when the missing documents are obtained, as long as it is still within the allowed reimbursement period. Warranty transactions for customer reimbursement of previously paid repairs are to be submitted as required by GM Global Warranty Management. Additional information can also be found in Warranty Administration Bulletin 11-00-89-004. CUSTOMER REIMBURSEMENT – For Canada and Export Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by December 31, 2015. When a customer requests reimbursement, they must provide the following: – Proof of ownership at time of repair. – Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair. All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request. COURTESY TRANSPORTATION – For US and Canada The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Page 6 January 2015 Bulletin No.: 14152E Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. WARRANTY TRANSACTION INFORMATION Submit a transaction using the table below. All transactions should be submitted as a ZFAT transaction type, unless noted otherwise. Note: To avoid having to “H” route the customer reimbursement transaction for approval, it must be submitted prior to the repair transaction. Labor Code Description Labor Time Net Item 9101191 Transmission Shift Cable Inspection – No Further Action Req’d 0.2 N/A 9100564 Replace Transmission Shift Cable (inc install transmission shift cable kit) 1.1 N/A Add: Hybrid Vehicle Add: Park Lock Cable Adjustment 0.1 0.2 9100562 Customer Reimbursement Approved 0.2 * 9100563 Customer Reimbursement Denied – For US dealers only 0.1 N/A Note: Customer reimbursement will not close this recall. The service procedure must also be performed on the vehicle. * The amount identified in “Net Item” should represent the dollar amount reimbursed to the customer. CUSTOMER NOTIFICATION – For US and Canada General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin). CUSTOMER NOTIFICATION – For Export Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter. DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories, and Possessions) It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer Page 7 January 2015 Bulletin No.: 14152E has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time. DEALER RECALL RESPONSIBILITY – All All unsold new vehicles in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles. Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle. GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification \ Page 8 January 2015 Bulletin No.: 14152E IMPORTANT SAFETY RECALL Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2004-2007 model year Chevrolet Malibu Maxx, 2004-2008 model year Chevrolet Malibu, 2005-2008 model year Pontiac G6, and 2007-2008 model year Saturn AURA vehicles equipped with a 4-speed automatic transmission. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. IMPORTANT  This notice applies to your vehicle.  Your vehicle is involved in GM safety recall 14152.  Schedule an appointment with your GM dealer.  This service will be performed for you at no charge. Why is your vehicle being recalled? Your vehicle has a condition in which the transmission shift cable may fracture at any time. When the fracture occurs, the driver may not be able to select a different gear, remove the key from the ignition or place the transmission in park. When the fracture occurs, the driver may not be able to select a different gear and the vehicle may move in an unintended direction, increasing the risk of a crash. If the driver cannot place the vehicle in park, and exits the vehicle without applying the park brake, the vehicle could roll away and a crash could occur without prior warning. What will we do? Your GM dealer will install a shift cable assembly and mounting bracket. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 1 hour and 15 minutes. What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible. Did you already pay for this repair? Even though you may have already had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be Page 9 January 2015 Bulletin No.: 14152E presented to your dealer or received by the Reimbursement Department by December 31, 2015, unless state law specifies a longer reimbursement period. Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. Division Number Text Telephones (TTY) Chevrolet 1-800-222-1020 1-800-833-2438 Pontiac 1-800-762-2737 1-800-833-7668 Saturn 1-800-553-6000 1-800-833-6000 Guam 65-6267-1752 Puerto Rico – English 1-800-496-9992 Puerto Rico – Español 1-800-496-9993 Virgin Islands 1-800-496-9994 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 14V224. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Jeffrey M. Boyer Vice President Global Vehicle Safety Enclosure GM Recall #14152
**************************************************************************************************************
Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized. IMPORTANT SAFETY RECALL December 2014 Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2004-2007 model year Chevrolet Malibu Maxx, and 2004-2008 model year Chevrolet Malibu vehicles equipped with a 4-speed automatic transmission. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. I M P O R T A N T  This notice applies to your vehicle, VIN: _________________.  Your vehicle is involved in GM safety recall 14152.  Schedule an appointment with your GM dealer.  This service will be performed for you at no charge. Why is your vehicle being recalled? Your vehicle has a condition in which the transmission shift cable may fracture at any time. When the fracture occurs, the driver may not be able to select a different gear and the vehicle may move in an unintended direction, increasing the risk of a crash. If the driver cannot place the vehicle in park, and exits the vehicle without applying the park brake, the vehicle could roll away and a crash could occur without prior warning. What will we do? Your GM dealer will install a shift cable assembly and mounting bracket. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 1 hour and 15 minutes. What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible. Did you already pay for this repair? Even though you may have already had this condition corrected, you will still need to take your vehicle to your dealer for additional repairs. If you have paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by December 31, 2015, unless state law specifies a longer reimbursement period. Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. Division Number Text Telephones (TTY) Chevrolet 1-800-222-1020 1-800-833-2438 Guam 65-6267-1752 Puerto Rico – English 1-800-496-9992 Puerto Rico – Español 1-800-496-9993 Virgin Islands 1-800-496-9994 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 14V224. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Jeffrey M. Boyer Vice President Global Vehicle Safety Enclosure GM Recall #14152
**************************************************************************************************************
Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized. IMPORTANT SAFETY RECALL September 2014 Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2005-2008 model year Pontiac G6 vehicles equipped with a 4-speed automatic transmission. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. I M P O R T A N T  This notice applies to your 2005-2008 model year Pontiac G6, VIN:______________________.  Your vehicle is involved in GM safety recall 14152.  Schedule an appointment with your GM dealer.  This service will be performed for you at no charge. Why is your vehicle being recalled? Your vehicle has a condition in which the transmission shift cable may fracture at any time. When the fracture occurs, the driver may not be able to select a different gear and the vehicle may move in an unintended direction, increasing the risk of a crash. If the driver cannot place the vehicle in park, and exits the vehicle without applying the park brake, the vehicle could roll away and a crash could occur without prior warning. What will we do? Your GM dealer will install a shift cable assembly and mounting bracket. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 1 hour and 15 minutes. What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible. Did you already pay for this repair? Even though you may have already had this condition corrected, you will still need to take your vehicle to your dealer for additional repairs. If you have paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232- 5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by July 31, 2015, unless state law specifies a longer reimbursement period. Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. Division Number Text Telephones (TTY) Pontiac 1-800-762-2737 1-800-833-7668 Guam 65-6267-1752 Puerto Rico – English 1-800-496-9992 Puerto Rico – Español 1-800-496-9993 Virgin Islands 1-800-496-9994 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 14V224. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Jim Moloney General Director, Customer and Relationship Services GM Recall #14152
**************************************************************************************************************
Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized. IMPORTANT SAFETY RECALL July 2014 Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2004-2007 model year Chevrolet Malibu Maxx, 2004-2008 model year Chevrolet Malibu, and 2005- 2008 model year Pontiac G6 vehicles equipped with a 4-speed automatic transmission. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. I M P O R T A N T  This notice applies to your 2004-2007 model year Chevrolet Malibu Maxx, 2004-2008 model year Chevrolet Malibu, and 2005- 2008 model year Pontiac G6 vehicle, VIN:________________________.  Your vehicle is involved in GM safety recall 14152. Why is your vehicle being recalled? Your vehicle has a condition in which the transmission shift cable may fracture at any time. When the fracture occurs, the driver may not be able to select a different gear and the vehicle may move in an unintended direction, increasing the risk of a crash. If the driver cannot place the vehicle in park, and exits the vehicle without applying the park brake, the vehicle could roll away and a crash could occur without prior warning. What will we do? PARTS ARE NOT CURRENTLY AVAILABLE. When parts become available your GM dealer will install a shift cable assembly and mounting bracket. This service will be performed for you at no charge. We are working as quickly as possible to correct this condition. When parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced. If you have already paid for repairs for this condition, a reimbursement request form will be included with the letter. Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. Division Number Text Telephones (TTY) Chevrolet 1-800-222-1020 1-800-833-2438 Pontiac 1-800-762-2737 1-800-833-7668 Guam 65-6267-1752 Puerto Rico – English 1-800-496-9992 Puerto Rico – Español 1-800-496-9993 Virgin Islands 1-800-496-9994 Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Jim Moloney General Director, Customer and Relationship Services GM Recall #14152
**************************************************************************************************************
Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized. IMPORTANT SAFETY RECALL June 2014 Dear Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2007-2008 Saturn AURA vehicles equipped with a 4-speed automatic transmission. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. I M P O R T A N T  This notice applies to your 2007-2008 Saturn AURA, VIN:____________.  Your vehicle is involved in GM safety recall 14152.  Schedule an appointment with your GM dealer.  This service will be performed for you at no charge. Why is your vehicle being recalled? Your vehicle has a condition in which the transmission shift cable may fracture at any time. When the fracture occurs, the driver may not be able to select a different gear and the vehicle may move in an unintended direction, increasing the risk of a crash. If the driver cannot place the vehicle in park, and exits the vehicle without applying the park brake, the vehicle could roll away and a crash could occur without prior warning. What will we do? Your GM dealer will install a shift cable assembly and mounting bracket. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 1 hour and 15 minutes. What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible. Did you already pay for this repair? Even though you may have already had this condition corrected, you will still need to take your vehicle to your dealer for additional repairs. If you have paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by July 31, 2015, unless state law specifies a longer reimbursement period. Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. Division Number Text Telephones (TTY) Saturn 1-800-553-6000 1-800-833-6000 Guam 65-6267-1752 Puerto Rico – English 1-800-496-9992 Puerto Rico – Español 1-800-496-9993 Virgin Islands 1-800-496-9994 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 14V224. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Jim Moloney General Director, Customer and Relationship Services Enclosure GM Recall #14152
**************************************************************************************************************
Page 7 June 2014 Bulletin No.: 14152A IMPORTANT SAFETY RECALL Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2004-2007 model year Chevrolet Malibu Maxx, 2004-2008 model year Chevrolet Malibu, 2005-2008 model year Pontiac G6, and 2007-2008 model year Saturn AURA vehicles equipped with a 4-speed automatic transmission. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. IMPORTANT  This notice applies to your vehicle.  Your vehicle is involved in GM safety recall 14152.  Schedule an appointment with your GM dealer.  This service will be performed for you at no charge. Why is your vehicle being recalled? Your vehicle has a condition in which the transmission shift cable may fracture at any time. When the fracture occurs, the driver may not be able to select a different gear, remove the key from the ignition or place the transmission in park. When the fracture occurs, the driver may not be able to select a different gear and the vehicle may move in an unintended direction, increasing the risk of a crash. If the driver cannot place the vehicle in park, and exits the vehicle without applying the park brake, the vehicle could roll away and a crash could occur without prior warning. What will we do? Your GM dealer will install a shift cable assembly and mounting bracket. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 1 hour and 15 minutes. What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible. Did you already pay for this repair? Even though you may have already had this condition corrected, you will still need to take your vehicle to your dealer for additional repairs. If you have paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be Page 8 June 2014 Bulletin No.: 14152A presented to your dealer or received by the Reimbursement Department by July 31, 2015, unless state law specifies a longer reimbursement period. Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. Division Number Text Telephones (TTY) Chevrolet 1-800-222-1020 1-800-833-2438 Pontiac 1-800-762-2737 1-800-833-7668 Saturn 1-800-553-6000 1-800-833-6000 Guam 65-6267-1752 Puerto Rico – English 1-800-496-9992 Puerto Rico – Español 1-800-496-9993 Virgin Islands 1-800-496-9994 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 14V224. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Jim Moloney General Director, Customer and Relationship Services Enclosure GM Recall #14152
**************************************************************************************************************
GM CUSTOMER CARE AND AFTERSALES DCS3196 URGENT – DISTRIBUTE IMMEDIATELY Date: June 26, 2014 Subject: 14152A – Safety Recall Transmission Shift Cable Fracture Revised Warranty Transaction Information Section Models: 2004-07 Chevrolet Malibu Maxx and Saturn AURA; 2004-08 Chevrolet Malibu; 2005-08 Pontiac G6 Equipped with 4-Speed Automatic Transmission (ME7/MN5) To: All GM Dealers Attention: General Manager, Service Advisor, Service Manager, Parts and Service Director, Parts Manager, Used Vehicle Sales Manager, and Warranty Administrator The Warranty Transaction Information section has been revised. The repair labor code has changed. Please discard all copies of bulletin 14152. END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES
**************************************************************************************************************
GM CUSTOMER CARE AND AFTERSALES DCS3328 URGENT – DISTRIBUTE IMMEDIATELY Date: September 2, 2014 Subject: 14152B – Safety Recall Transmission Shift Cable Fracture Revised Part Information Section Models: 2004-2007 Chevrolet Malibu Maxx, 2004-2008 Chevrolet Malibu, 2005-2008 Pontiac G6, 2007-2008 Saturn AURA Equipped with 4-Speed Automatic Transmission (ME7/MN5) To: All GM Dealers Attention: General Manager, Service Advisor, Service Manager, Parts and Service Director, Parts Manager, Used Vehicle Sales Manager, and Warranty Administrator This recall is being administered in phases due to part availability. The first phase covered AURA vehicles. This second phases covers the Pontiac G6 vehicles. The Part Information section has been revised to include G6 parts. Please discard all copies of bulletin 14152A. Customer Letter Mailing The customer letter mailing for Pontiac G6 customers will begin in mid-September 2014. END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES
**************************************************************************************************************
GM CUSTOMER CARE AND AFTERSALES DCS3456 URGENT – DISTRIBUTE IMMEDIATELY Date: December 8, 2014 Subject: 14152D – Safety Recall Transmission Shift Cable Fracture Malibu Vehicles Added Models: 2004-2007 Chevrolet Malibu Maxx; 2004-2008 Chevrolet Malibu; 2005-2008 Pontiac G6, 2007-2008 Saturn AURA Equipped with 4- Speed Automatic Transmission (ME7/MN5) To: All GM Dealers Attention: General Manager, Service Advisor, Service Manager, Parts and Service Director, Parts Manager, Used Vehicle Sales Manager, and Warranty Administrator This recall is being administered in phases due to part availability. The first phase covered the AURA vehicles; the second phase covered the G6 vehicles; and this final phase covers the Malibu vehicles. Please discard all copies of bulletin 14152C. Customer Letter Mailing The customer letter mailing for Chevrolet Malibu customers will begin December 15, 2014. END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES
**************************************************************************************************************
GM CUSTOMER CARE AND AFTERSALES DCS3182 URGENT – DISTRIBUTE IMMEDIATELY Date: June 23, 2014 Subject: 14152 – Safety Recall Transmission Shift Cable Fracture Models: 2004-07 Chevrolet Malibu Maxx, 2004-08 Chevrolet Malibu, 2005-08 Pontiac G6, and 2007-08 Saturn AURA Equipped with 4-Speed Automatic Transmission (ME7/MN5) To: All GM Dealers Attention: General Manager, Service Advisor, Service Manager, Parts and Service Director, Parts Manager, Used Vehicle Sales Manager, and Warranty Administrator General Motors is releasing Safety Recall 14152 today. The total number of U.S. vehicles involved is approximately 1.1 million. Please see the attached bulletin for details. Due to part availability, this recall will be administered in phases. The first phase will be all AURA vehicles. As parts become available, the bulletin will be revised to include part numbers for the balance of the vehicles. Customer Letter Mailing The customer letter mailing to AURA customers will begin on June 30, 2014. Global Connect (GWM) The “Investigate Vehicle History” (IVH) screen will be updated with the AURA VINs June 23, 2014. Campaign Initiation Detail Report (CIDR) The CIDR will be available June 26, 2014. END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES
**************************************************************************************************************
GM CUSTOMER CARE AND AFTERSALES DCS3376 URGENT – DISTRIBUTE IMMEDIATELY Date: October 1, 2014 Subject: 14152C – Safety Recall Transmission Shift Cable Fracture Revised Service Procedure Models: 2004-2007 Chevrolet Malibu Maxx; 2004-2008 Chevrolet Malibu; 2005-2008 Pontiac G6, 2007-2008 Saturn AURA Equipped with 4- Speed Automatic Transmission (ME7/MN5) To: All GM Dealers Attention: General Manager, Service Advisor, Service Manager, Parts and Service Director, Parts Manager, Used Vehicle Sales Manager, and Warranty Administrator The Service Procedure section has been revised. A park lock cable inspection has been included in the service repair. Please discard all copies of bulletin 14152B. END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES
**************************************************************************************************************
GM CUSTOMER CARE AND AFTERSALES DCS3492 URGENT – DISTRIBUTE IMMEDIATELY Date: January 8, 2015 Subject: 14152E – Safety Recall Transmission Shift Cable Fracture Revised Service Procedure Models: 2004-2007 Chevrolet Malibu Maxx; 2004-2008 Chevrolet Malibu; 2005-2008 Pontiac G6, 2007-2008 Saturn AURA Equipped with 4- Speed Automatic Transmission (ME7/MN5) To: All GM Dealers Attention: General Manager, Service Advisor, Service Manager, Parts and Service Director, Parts Manager, Used Vehicle Sales Manager, and Warranty Administrator The service procedure in this bulletin has been revised to include an inspection procedure. Please discard all copies of bulletin 14152D. END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES
**************************************************************************************************************
May 22, 2014 Ms. Nancy Lewis Associate Administrator for Enforcement National Highway Traffic Safety Administration Recall Management Division (NVS-215) 1200 New Jersey Avenue, SE – Room W45-306 Washington, DC 20590 Re: NHTSA Notification Campaign No. 14V-224 Dear Ms. Lewis: This letter supersedes General Motors’ letter of May 13, 2014, and is submitted pursuant to the requirements of 49 CFR 573.6 as it applies to a determination by General Motors to conduct a safety related recall for 2007 and some 2008 model year (MY) Saturn AURA vehicles. General Motors is expanding this recall to include 2004 – 2008 MY Chevrolet Malibu (GMX380) and 2005 – 2008 MY Pontiac G6 with 4-speed transmissions (MN5); except for vehicles already repaired under safety recall 12106 12V-460 with labor code V2671 or V2672. Specifically, the information submitted pursuant to 49 CFR 573.6(c)(1), 573.6(c)(2)(3)(4), 573.6(c)(6) and 573.6(c)(8) below supersedes information included in General Motors’ letter of May 13, 2014. 573.6(c)(1): General Motors Company; Chevrolet, Pontiac and Saturn Brands 573.6(c)(2)(3)(4): This information is shown on the attached sheet. 573.6(c)(5): General Motors has decided that a defect which relates to motor vehicle safety exists in 2004 – 2008 MY Chevrolet Malibu (GMX380) and 2005 – 2008 MY Pontiac G6 with 4-speed transmissions (MN5); except for vehicles already repaired under safety recall 12106 12V-460 with labor code V2671 or V2672 and 2007 and some 2008 MY Saturn AURA vehicles equipped with a 4-speed automatic transmission (ME7/MN5). These vehicles have a condition in which the transmission shift cable may fracture at any time. When the fracture occurs, the driver may not be able to select a different gear or place the transmission in park. If the driver cannot place the vehicle in park, and exits the vehicle without applying the park brake, the vehicle could roll away and a crash could occur without prior warning. 573.6(c)(6): As permitted by the provisions of 49 C.F.R. 573.6(b), and pursuant to the requirements of 49 C.F.R. 573.6(c)(6), General Motors now submits the chronology of principal events that were the basis for the determination that the defect related to motor vehicle safety. 14V-224 (4 pages) Expanded Population Letter to Ms. Nancy Lewis N140152 573 Letter Additional Vehicles May 22, 2014 Page 2 On May 20, 2011, NHTSA sent an opening resume to notify GM that it had opened an investigation into 2007 model year (MY) Saturn Aura vehicles related to alleged failure of the transmission shift cable resulting in unintended movement of the vehicle. On July 7, 2011, NHTSA opened preliminary evaluation PE11-021. GM provided responses to PE11-021 on August 19, 2011, August 26, 2011, and September 2, 2011. GM found a cable failure mode in which a tear to the conduit jacket could allow moisture to corrode the interior steel wires, resulting in degradation of shift cable performance, and eventually, a possible shift cable failure. The summary of findings was presented to the Field Performance Evaluation Review Committee on October 21, 2011, and on November 16, 2011, the Executive Field Action Decision Committee decided to conduct a special coverage field action for the 2007-2008 MY Saturn Aura vehicles equipped with 4 speed transmissions and built with Leggett & Platt shift cables. Leggett & Platt shift cables were used in production of vehicles through approximately October 31, 2007. Kongsberg Automotive became the production supplier of shift cables beginning about November 1, 2007. During the PE investigation, GM informed the NHTSA that the same or similar Leggett & Platt cables were used on certain Saturn Aura vehicles, Pontiac G6 and Chevrolet Malibu (GMX380) vehicles. On March 15, 2012, NHTSA sent an Engineering Assessment (EA11-015) request to investigate allegations of failure of the transmission shift cable on certain 2007-2008 MY Saturn Aura, Pontiac G6 and Chevrolet Malibu vehicles. GM provided a response to this EA on May 4, 2012. During the investigation in response to EA11-015 regarding the MY 2007-2008 Saturn Aura vehicles, 2007-2008 MY Pontiac G6 and 2007-2008 MY Chevrolet Malibu vehicles, GM noticed elevated warranty rates in vehicles built with Kongsberg shift cables. On these vehicles, the tabs on the transmission shift cable end may fracture and separate without warning, resulting in failure of the transmission shift cable and possible unintended vehicle movement. The issue was presented to the Field Performance Evaluation Review Committee on September 7, 2012, and on September 13, 2012, the Executive Field Action Decision Committee decided to conduct a safety recall. The safety recall included all 2008-2010 MY Saturn Aura, Pontiac G6 and Chevrolet Malibu (GMX386 style only) vehicles with 4-speed transmissions (ME7 & MN5) built with Kongsberg shifter cables. Also included in the safety recall were 2007-2008 MY Saturn Aura, and 2005-2007 MY Pontiac G6 vehicles equipped with 4 speed transmissions (ME7 & ME5) built with Leggett and Platt shift cables which may have been serviced with a Kongsberg cable. On March 7, 2013, NHTSA sent a second Engineering Assessment to investigate allegations of failure of the transmission shift cable on all 2007-2008 MY Saturn Aura, Chevrolet Malibu (GMX 380 & 386 styles) and Pontiac G6 vehicles. GM provided responses on April 29, 2013, and May 14, 2013. Letter to Ms. Nancy Lewis N140152 573 Letter Additional Vehicles May 22, 2014 Page 3 In February 2014 and April 2014 GM conducted searches of the NHTSA Vehicle Owner Questionnaire (VOQ) database to update GM’s information on complaints associated with the transmission shift cable failure on the subject vehicles. In April 2014 GM also conducted a search for warranty claims and other GM records indicating shift cable failure on the subject vehicles. The data indicated that some vehicle owners were experiencing cable failures after 120,000 miles, outside of the special coverage limitations for the Saturn Aura. The data also indicated some Saturn Aura owners may have been unaware of the special coverage on shift cables for their vehicles. On April 11, 2014, GM and NHTSA had a conference call to discuss the Saturn Aura shift cable failures. The data update was presented to the Field Performance Evaluation Review Committee on April 21, 2014, and on April 22, 2014, the Executive Field Action Decision Committee decided to conduct a safety recall of the Saturn Aura with 4-speed transmissions (ME7/MN5). From April 22, 2014, to May 9, 2014, GM continued to study the data for the Malibu GMX380 and the G6 4-speed transmission vehicles. The data appeared to indicate the same cable failure mode found with the Saturn Aura 4-speed transmission, although the failure rate is much lower. The Malibu GMX380 and the G6 4-speed transmission data analysis was presented to the Field Performance Evaluation Review Committee on May 12, 2014, and on May 19, 2014, the Executive Field Action Decision Committee decided to conduct a safety recall. 573.6(c)(8): Dealers are to inspect the shift cable assembly, and install a shift cable clamshell, or replace the shift cable with a new cable kit and new bracket if necessary. General Motors will provide the dealer bulletin and owner letter mail dates when available. Pursuant to 577.11, GM will provide reimbursement to owners according to the plan submitted on May 23, 2013. 573.6(c)(10): General Motors will provide the dealer bulletin and owner letter under separate cover. 573.6(c)(11): General Motors’ assigned recall number is 14152. Sincerely, Brian Latouf, Director Field Product Investigations & Evaluations Attachment 573.6(c)(2),(3),(4) VEHICLES POTENTIALLY AFFECTED BY MAKE, MODEL, AND MODEL YEAR PLUS INCLUSIVE DATES OF MANUFACTURE INCLUSIVE MODEL MODEL NUMBER MANUFACTURING DATES DESCRIPTIVE INFO. TO EST. NO. MAKE SERIES YEAR INVOLVED (FROM) (TO) PROPERLY IDENT. VEH. W/CONDITION Saturn Z 2007 40,228 04/24/2006 06/27/2007 AURA * Saturn Z 2008 15,953 04/24/2007 10/31/2007 AURA ” Total: 56,181 – (33 vehicles included in GM’s letter dated May 13, 2014, were confirmed to have been repaired under warranty.) Additional Population Chevrolet Z 2004 96,607 05/16/2003 06/11/2004 Malibu ” Chevrolet Z 2004 35,761 06/25/2003 06/11/2004 Malibu Maxx ” Chevrolet Z 2005 163,824 03/30/2004 07/29/2005 Malibu ” Chevrolet Z 2005 48,581 03/30/2004 07/29/2005 Malibu Maxx ” Chevrolet Z 2006 141,688 05/26/2005 06/09/2006 Malibu ” Chevrolet Z 2006 29,795 05/26/2005 06/09/2006 Malibu Maxx ” Chevrolet Z 2007 113,982 04/03/2006 06/27/2007 Malibu ” Chevrolet Z 2007 12,149 04/04/2006 04/05/2007 Malibu Maxx ” Chevrolet Z 2008 29,225 05/15/2007 10/05/2007 Malibu ” Pontiac Z 2005 62,458 05/26/2004 04/01/2005 G6 ” Pontiac Z 2006 152,857 01/11/2005 06/06/2006 G6 ” Pontiac Z 2007 146,988 03/27/2006 06/22/2007 G6 ” Pontiac Z 2008 41,017 04/11/2007 09/28/2007 G6 ” GM Total: 1,131,113 * All involved vehicles will be corrected as necessary. 573.6(c)(2)(iv): Leggett & Platt Automotive Post Office Box 757 1 Leggett Road Carthage, Missouri 64836 417-358-8131 The cables were manufactured in Mexico. Kongsberg Automotive 27275 Haggerty Road Suite 610 Novi, MI 48377 248-468-1264 The cables were manufactured in Mexico. 14152

SEOCONTENT-END