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NHTSA ID Number: 10137159
Manufacturer Communication Number: 17337 02
Summary
17337 02 Phase 3 – Product Emission. General Motors has decided to conduct a Voluntary Emission Recall involving certain vehicles, equipped with a diesel engine. The engine control module in these vehicles may not properly diagnose a fault in the exhaust particulate matter sensor. Additionally, a subset of these vehicles, certain 2017 model year Chevrolet Silverado HD and GM Sierra HD vehicles, may in rare instances exhibit a condition in which the engine surges up to 2,800 RPM during vehicle coast or vehicle braking. Reprogram the engine control module, and transmission control module when applicable.
16 Affected Products
Vehicles
MAKE | MODEL | YEAR |
CHEVROLET | COLORADO | 2016-2018 |
CHEVROLET | CRUZE | 2017-2018 |
CHEVROLET | EQUINOX | 2018 |
CHEVROLET | EXPRESS | 2017 |
CHEVROLET | SILVERADO | 2017 |
CHEVROLET | SILVERADO 2500 | 2018 |
GMC | CANYON | 2016-2018 |
GMC | SAVANA | 2017 |
GMC | SIERRA | 2017 |
GMC | SIERRA DENALI | 2018 |
GMC | TERRAIN | 2018 |
SEOCONTENT-START
Product Emission Recall
17337 Diesel Particulate Matter Sensor Diagnostic Fault
Reference Number: | N172118140 | Release Date: | January 2018 |
Revision: | 02 | ||
Revision Description: | This recall is being revised to update the Attention box because all phases have been released, and to update the Service Procedure section to clarify the OAT sensor learn. Please discard all previous copies of bulletin 17337-01. |
Attention: | This Product Emission Recall was released in phases:
|
Make | Model | Model Year | RPO | Description | |
---|---|---|---|---|---|
From | To | ||||
Chevrolet | Colorado | 2016 | 2018 | LWN | Engine-Diesel, 2.8L |
Cruze | 2017 | 2018 | LH7 | Engine-Diesel, 1.6L | |
Express | 2017 | 2017 | LWN | Engine-Diesel, 2.8L | |
Equinox | 2018 | 2018 | LH7 | Engine-Diesel, 1.6L | |
Silverado HD | 2017 | 2018 | L5P | Engine-Diesel, 6.6L | |
GMC | Canyon | 2016 | 2018 | LWN | Engine-Diesel, 2.8L |
Savana | 2017 | 2017 | LWN | Engine-Diesel, 2.8L | |
Sierra HD | 2017 | 2018 | L5P | Engine-Diesel, 6.6L | |
Terrain | 2018 | 2018 | LH7 | Engine-Diesel, 1.6L |
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition | General Motors has decided to conduct a Voluntary Emission Recall involving certain 2016 model year Chevrolet Colorado, GMC Canyon; 2017 model year Chevrolet Express, GMC Savana; 2017-2018 model year Chevrolet Colorado, Cruze, Silverado HD, GMC Canyon, Sierra HD and 2018 model year Chevrolet Equinox, GMC Terrain vehicles, equipped with a diesel engine. The engine control module in these vehicles may not properly diagnose a fault in the exhaust particulate matter sensor.
Additionally, a subset of these vehicles, certain 2017 model year Chevrolet Silverado HD and GM Sierra HD vehicles, may in rare instances exhibit a condition in which the engine surges up to 2,800 RPM during vehicle coast or vehicle braking. |
Correction | Program the engine control module, and transmission control module when applicable. |
Parts
No parts are required for this repair.
Warranty Information
Labor Operation | Description | Labor Time | Trans. Type | Net Item |
9102933 * | Engine Control Module Reprogramming with SPS (Phase 2-3) | 0.3 | ZFAT | N/A |
Add: To Relearn OAT Sensor (Colorado/Canyon Only) (Phase 2) | 0.2 | |||
9102934 * | Engine Control Module and Transmission Control Module Reprogramming with SPS (2017-2018 Chevrolet Silverado HD and | 0.7 | ZFAT | N/A |
9103390 ** | Module Programming Not Required (Phase 1-3) | 0.2 | ZFAT | N/A |
* To avoid warranty transaction rejections, the SPS Warranty Claim Code must be entered when submitting this transaction.
** SPS Warranty Claim Code is NOT required when submitting this transaction.
Service Procedure
Note: Carefully read and follow the instructions below.
- DO NOT attempt to order the calibration number from GM Customer Care and Aftersales. The calibration numbers required for this service procedure are programmed into control modules via a Multiple Diagnostic Interface (MDI) with the calibration update. If you cannot access the calibration, call the Techline Customer Support Center and it will be provided.
- DO NOT program a control module unless directed to by a service procedure or a service bulletin. If the control module is not properly configured with the correct calibration software, the control module will not control all of the vehicle features properly.
- Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector. If there is an interruption during programming, programming failure or control module damage may occur.
- Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will interrupt programming. When required install the EL-49642 SPS Programming Support Tool to maintain system voltage. If not available, connect a fully charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT connect a battery charger.
- Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights, exterior lights (including daytime running lights), HVAC, radio, etc.
- During the programming procedure, follow the SPS prompts for the correct ignition switch position.
- Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M) system status indicators to NO.
- Refer to K20 Engine Control Module: Programming and Setup or K20 Engine Control Module: Programming and Setup (LWN) for additional information on programming.
Note: If the Same Calibration/Software Warning is noted on the SPS Controller screen, do NOT attempt to program the module. No further action is required. Refer to the Warranty section of the bulletin and use labor operation code 9103390, Module Programming Not Required. This also applies if both modules display a “skip” message when you attempt to program.
- Determine vehicle make and model as follows:
- Reprogram the engine control module. Refer to K20 Engine Control Module: Programming and Setup or K20 Engine Control Module: Programming and Setup (LWN) in SI. Proceed to step 4.
- Reprogram the engine control module (ECM) and transmission control module (TCM). Program both the ECM and TCM with the latest software for 2017-2018 Chevrolet Silverado HD and 2017-2018 GMC Sierra HD vehicles. Select K20/K71 Engine and Transmission Control Modules on the Controller screen in SPS to perform a sequential programming event. Perform the programming event even if one of the two modules has the latest calibration.
- Record SPS Warranty Claim Code on job card for warranty transaction submission.
- CALIFORNIA VEHICLES ONLY: Complete a “Proof of Correction” certificate and provide to the vehicle owner upon recall completion.
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
***THE FOLLOWING 2 PARAGRAPHS ARE NOT FOR CANADA OR EXPORT***
When a California emissions recall is completed by a GM dealer, the dealer must provide the vehicle owner a “Proof of Correction Certificate” which the owner may need to present to the California Department Of Motor Vehicles (DMV) when renewing their vehicle registration. Without this correction certificate, the owner may be unable to renew their vehicle registration.
Additional Certificates can be obtained, at no charge, from the 1Store application in GlobalConnect. Request GM Item Number 1825 when ordering.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
In order to ensure full protection under the emission warranty, and the right to participate in future recalls, the customer notification letter recommends that customers have their vehicles serviced as soon as possible. It also advises that failure to do so could legally be determined to be lack of proper maintenance. The vehicle may fail a state or local emission inspection test if the recall work is not completed.
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
In order to ensure full protection under the emission warranty, and the right to participate in future recalls, the customer notification letter recommends that customers have their vehicles serviced as soon as possible. It also advises that failure to do so could legally be determined to be lack of proper maintenance. The vehicle may fail a state or local emission inspection test if the recall work is not completed.
November 2017
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to inform you that General Motors is conducting a voluntary emission recall that includes your vehicle.
Reason For This Recall: Your 2016 model year Chevrolet Colorado, GMC Canyon; 2017 model year Chevrolet Express, GMC Savana; 2017-2018 model year Chevrolet Colorado, Cruze, Silverado HD, GMC Canyon, Sierra HD or 2018 model year Chevrolet Equinox, GMC Terrain vehicle, equipped with a diesel engine, has an engine control module (ECM) that may not properly detect and diagnose a problem if a circuit fault were to occur in the exhaust particulate matter sensor.
What Will Be Done: Your GM dealer will program the ECM. This service will be performed for you at no charge. Eligibility for the ECM reprogramming will not be denied solely due to your vehicle having non-GM parts or repairs performed by outlets other than GM franchised dealers.
How Long Will The Repair Take? Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 20-45 minutes.
What You Should Do: Please contact your GM dealer as soon as possible to arrange a service date. Instructions for making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be needed to schedule, process, and repair your vehicle.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.
Division | Number | Text Telephones (TTY) |
Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
GMC | 1-866-996-9463 | 1-800-462-8583 |
Puerto Rico – English | 1-800-496-9992 | |
Puerto Rico – Español | 1-800-496-9993 | |
Virgin Islands | 1-800-496-9994 |
Emission Warranty Information: In order to assure your full protection under the emission warranty provisions, it is recommended that you have your vehicle serviced as soon as possible. Failure to do so could legally be determined as lack of proper maintenance of your vehicle. Failure to reprogram the ECM may cause your vehicle to fail a state or local emission inspection or I/M smog check test.
IMPORTANT MESSAGE FOR CALIFORNIA RESIDENTS
The California Air Resources Board (CARB) requires vehicle emission recalls be completed prior to California registration renewal. Uncorrected emission recalls will result in the inability to renew your California vehicle registration. At the time of emission recall completion, your California dealer will issue a “Proof of Correction Certificate”. Keep this certificate and, if required, present it to the Department of Motor Vehicles when renewing your California registration as proof of recall completion.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.
Jeffrey Massimilla
Vice President
Global Vehicle Safety and Product Cybersecurity
17337
17337-02
Release Date: January 2018
Revision: 02
https://www.nhtsa.gov/recalls?nhtsaId=10137159
https://static.nhtsa.gov/odi/tsbs/2018/MC-10137159-9999.pdf
To View or Download this Document Click Here
17337-01
Release Date: November 2017
Revision: 01
https://www.nhtsa.gov/recalls?nhtsaId=10135154
https://static.nhtsa.gov/odi/tsbs/2017/MC-10135154-9999.pdf
To View or Download this Document Click Here
https://www.nhtsa.gov/recalls?nhtsaId=10130540
https://static.nhtsa.gov/odi/tsbs/2017/MC-10130540-9999.pdf
To View or Download this Document Click Here
17337
Release Date: November 2017
Revision: 00
https://www.nhtsa.gov/recalls?nhtsaId=10135133
https://static.nhtsa.gov/odi/tsbs/2017/MC-10135133-9999.pdf
To View or Download this Document Click Here
Reprogramming
GM Diagnostic/Programming (TIS2Web)
Approved J2534 Device with TIS2WEB can reprogram 1996 and later All GM Modules.
To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle's 17 character Vehicle Identification Number (VIN) and select 'Get CAL ID’.
You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.
The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.
The following are the supported interface tools:
The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.
Servicing the next generation Global A vehicles will require the diagnostic software, GDS2, Global Diagnostic System 2 running on a local PC device while the MDI is connected to the vehicle. The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles.
The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
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- CUSTOM-DESIGNED FOR USE WITH FORSCAN and recommended by the FORScan Team
- DEALERSHIP-LEVEL DIAGNOSTICS: OBDLink EX supports all Ford protocols, modules, and advanced features of FORScan
- ELECTRONIC SWITCH allows FORScan to access all CAN buses simultaneously and enables advanced functions not possible with “toggle switch” adapters
- MAXIMUM THROUGHPUT -- up to 20 times faster than “toggle switch” adapters
- ROCK-SOLID CONNECTION avoids data corruption and dropped packets
- 🚗[Technical assistance] If you have any installation problems, download the installation manual. Or please contact us at any time. We can provide technical support and help you install software online
- 🚗[Vehicle Coverage] Installation Tips: Please turn off anti-virus software before install. VXDIAG VCX NANO fully compatible with SAE-J2534-1 & SAE-J2534-2. All current and most legacy vehicle protocols: CAN, UART, KW2000, Class2, GM LAN, etc.
- 🚗[Functional] ●USB vehicle-to-PC connectivity●Supports Windows,XP●Supports Windows 7● CE and FCC compliance for hardware●Firmware Updatable. 【SPS】Service Programming System: ◎Passthrough programming on GM past model and Global A vehicles◎Increase reprogramming speed 20-70% and get ready to service new models.
- 🚗[GDS] Global Diagnostic System: ◎New Diagnostic Application Software required for all GM Global Architecture (Global A) Vehicles. ◎GDS & GDS2 is software which runs on a specific PC. Updates received via TIS2Web.
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