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NHTSA ID Number: 10137409
Manufacturer Communication Number: PI0962F
Summary
This preliminary bulletin provides a revision of PI0962D to update parts information and add Canadian Parts Request Form.
This preliminary bulletin provides a procedure to reprogram the radio to correct the customers concern of multiple radio issues and navigation issues.
Condition/Concern
Radio Function
- Intermittent radio reset when shifting out of reverse.
- Radio Preset selection does not match audio source.
- Radio resets (radio display screen keeps cycling between the start up screen and the radio screen).
Note: On radio resets, some customers may hear the CD changer mechanism loading and/or a “POP” from the speakers.
Note: This reset cycle is observed to be approximately 30-60 seconds.
- Rear Vision Camera display is dark with a yellow triangle shown on display.
Bluetooth/Connectivity
- IPhone® Bluetooth® Hand-free call audio not available after call answered.
- Radio Lockup after Bluetooth® private call ended (common with IPhone®).
- Bluetooth® Phonebook download and Contact dialing not available with Voice Recognition.
- Phone does not connect or loses connectivity to the vehicle.
- Navigation inoperative, map not displayed.
- Voice recognition truncated prompts with radio power Off for Navigation models.
- Route Guidance will not start with OnStar® Destination Download while radio is off.
- Navigation not able to select POI’s.
- Navigation traffic icons and flow lines not displayed.
- Time to Destination is not accurate.
USB/Media
- Rear display will not turn on when DVD playing after ignition cycle.
- USB Audio source not returning to the same location after ignition cycle.
- Radio switching to USB source by itself on startup.
Recommendation/Instructions
An updated radio software calibration has been released to address these conditions.
Reprogram the radio.
7 Affected Products
Vehicles
MAKE | MODEL | YEAR |
BUICK | ENCLAVE | 2013-2014 |
CHEVROLET | CAPTIVA | 2014 |
CHEVROLET | TRAVERSE | 2013-2014 |
GMC | ACADIA | 2013-2014 |
1 Associated Document
Manufacturer Communications
Bulletin No.: PI0962F
Date: Mar-2018
https://www.nhtsa.gov/recalls?nhtsaId=10137409
MC-10137409-9999.pdf 622.023KB
NHTSA ID Number: 10137408
Manufacturer Communication Number: PI0962E
Summary
This preliminary bulletin provides a revision of PI0962D to update parts information and add Canadian Parts Request Form.
1 Associated Document
Manufacturer Communications
Bulletin No.: PI0962E
Date: Mar-2018
https://www.nhtsa.gov/recalls?nhtsaId=10137408
NHTSA ID Number: 10126218
Manufacturer Communication Number: PI0962E
Summary
This preliminary bulletin provides a procedure to reprogram the radio to correct the customers concern of multiple radio issues and navigation issues.
1 Associated Document
Manufacturer Communications
Bulletin No.: PI0962E
Date: December, 2014
https://www.nhtsa.gov/recalls?nhtsaId=10126218
MC-10126218-9999.pdf 1955.829KB
NHTSA ID Number: 10070126
Manufacturer Communication Number: PI0962E
Summary
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
1 Associated Document
Service Bulletin Document
Bulletin No.: PI0962E
Date: December, 2014
https://www.nhtsa.gov/recalls?nhtsaId=10070126
SB-10070126-9133.pdf 1955.829KB
NHTSA ID Number: 10150638
Manufacturer Communication Number: PI0962D
Summary
This preliminary bulletin provides a procedure to reprogram the radio to correct the customers concern of multiple radio issues and navigation issues.
1 Associated Document
Manufacturer Communications
Bulletin No.: PI0962D
Date: September, 2014
https://www.nhtsa.gov/recalls?nhtsaId=10150638
MC-10150638-9999.pdf 1203.787KB
NHTSA ID Number: 10142228
Manufacturer Communication Number: PI0962D
Summary
This preliminary bulletin provides a procedure to reprogram the radio to correct the customers concern of multiple radio issues and navigation issues.
1 Associated Document
Manufacturer Communications
Bulletin No.: PI0962D
Date: September, 2014
https://www.nhtsa.gov/recalls?nhtsaId=10142228
MC-10142228-9999.pdf 1203.787KB
NHTSA ID Number: 10137807
Manufacturer Communication Number: PI0962D
Summary
This preliminary bulletin provides a procedure to reprogram the radio to correct the customers concern of multiple radio issues and navigation issues.
1 Associated Document
Manufacturer Communications
Bulletin No.: PI0962D
Date: September, 2014
https://www.nhtsa.gov/recalls?nhtsaId=10137807
MC-10137807-9999.pdf 1203.787KB
NHTSA ID Number: 10070125
Manufacturer Communication Number: PI0962D
Summary
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
1 Associated Document
Service Bulletin Document
Bulletin No.: PI0962D
Date: September, 2014
https://www.nhtsa.gov/recalls?nhtsaId=10070125
SB-10070125-9133.pdf 1203.787KB
NHTSA ID Number: 10126283
Manufacturer Communication Number: PI0962C
Summary
This preliminary bulletin provides a procedure to reprogram the radio to correct the customers concern of multiple radio issues and navigation issues.
1 Associated Document
Manufacturer Communications
Bulletin No.: PI0962C
Date: June, 2014
https://www.nhtsa.gov/recalls?nhtsaId=10126283
MC-10126283-9999.pdf 1204.065KB
NHTSA ID Number: 10070124
Manufacturer Communication Number: PI0962C
Summary
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
1 Associated Document
Service Bulletin Document
Bulletin No.: PI0962C
Date: June, 2014
https://www.nhtsa.gov/recalls?nhtsaId=10070124
SB-10070124-9133.pdf 1204.065KB
NHTSA ID Number: 10135188
Manufacturer Communication Number: PI0962B
Summary
This preliminary bulletin provides a procedure to reprogram the radio to correct the customers concern of multiple radio issues and navigation issues.
1 Associated Document
Manufacturer Communications
Bulletin No.: PI0962B
Date: April, 2014
https://www.nhtsa.gov/recalls?nhtsaId=10135188
MC-10135188-9999.pdf 1203.293KB
NHTSA ID Number: 10070123
Manufacturer Communication Number: PI0962B
Summary
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
1 Associated Document
Service Bulletin Document
Bulletin No.: PI0962B
Date: April, 2014
https://www.nhtsa.gov/recalls?nhtsaId=10070123
SB-10070123-9133.pdf 1203.293KB
Reprogramming
GM Diagnostic/Programming (TIS2Web)
Approved J2534 Device with TIS2WEB can reprogram 1996 and later All GM Modules.
To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle's 17 character Vehicle Identification Number (VIN) and select 'Get CAL ID’.
You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.
The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.
The following are the supported interface tools:
The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.
Servicing the next generation Global A vehicles will require the diagnostic software, GDS2, Global Diagnostic System 2 running on a local PC device while the MDI is connected to the vehicle. The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles.
The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.
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Last update on 2024-04-17 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
Bulletin No.: PI0962F
Date: Mar-2018
Subject: Radio Resets, Navigation Inoperative, Map Not Displayed, DVD Will Not Play or Resume, Bluetooth® Inoperable, Radio Lockup, Voice Recognition Cuts Off, USB Source not Returning to Last Song, OnStar® Default Volume Low
Models: 2013-2014 Buick Enclave
2013-2014 Chevrolet Traverse
2014 Chevrolet Captiva
2013-2014 GMC Acadia
Equipped with Radio RPO UHU, UG4, UGU, UGY, UGX, UHW or UHV
Attention: The original complimentary USB flash drive required for this PI was shipped to the dealer the week of March 31, 2014 in the DWD box (U.S. dealers) and through regular mail in Canada. This Red USB stick (Part number 23441388) replaces the Green USB stick (Part number 23162853).
DISCARD THE GREEN USB STICK.
This PI has been revised to include instructions on how to download/make a replacement USB stick if the complimentary USB has been lost.. Please discard PI0962E.
Condition/Concern
Some customers may comment on the following conditions:
Radio Function
• Intermittent radio reset when shifting out of reverse.
• Radio Preset selection does not match audio source.
• Radio resets (radio display screen keeps cycling between the start up screen and the radio screen).
Note: On radio resets, some customers may hear the CD changer mechanism loading and/or a “POP” from the speakers.
Note: This reset cycle is observed to be approximately 30-60 seconds.
• Rear Vision Camera display is dark with a yellow triangle shown on display.
Bluetooth/Connectivity
• IPhone® Bluetooth® Hand-free call audio not available after call answered.
• Radio Lockup after Bluetooth® private call ended (common with IPhone®).
• Bluetooth® Phonebook download and Contact dialing not available with Voice Recognition.
• Phone does not connect or loses connectivity to the vehicle.
Navigation
• Navigation inoperative, map not displayed.
• Voice recognition truncated prompts with radio power Off for Navigation models.
• Route Guidance will not start with OnStar® Destination Download while radio is off.
• Navigation not able to select POI’s.
• Navigation traffic icons and flow lines not displayed.
• Time to Destination is not accurate.
USB/Media
• Rear display will not turn on when DVD playing after ignition cycle.
• USB Audio source not returning to the same location after ignition cycle.
• Radio switching to USB source by itself on startup.
Recommendation/Instructions
An updated radio software calibration has been released to address these conditions.
Reprogram the radio following these steps:
Important: This procedure is a USB flash drive programming event. This IS NOT a SPS programming event. USB flash drive with label software
P/N 23441388 will be shipped in a zip lock bag to dealers by the GM Aftersales Department.
Note: During programming, the battery voltage MUST be maintained within the proper range of 12-15 volts. Connect the Midtronics® PSC 550
Battery Maintainer (SPS Programming Support Tool EL-49642) or an equivalent to the battery.
Note: The radio will be set back to factory defaults after this update has been completed. Please note any custom settings prior to updating.
1. If the radio is continuing to reset, follow these steps to eliminate the resetting loop. If other conditions exist, continue to Step 2.
• Start vehicle to RUN. Turn on the radio by pushing the volume knob.
• Change the vehicle language setting to Espanol (Spanish) via the DIC switch bank under the radio (Acadia shown above for reference).
• Observe that the language has changed on the radio screen and in the DIC. Note: the update will have to be performed in Spanish mode.
Refer to the picture above.
• Verify that the radio clock elapses at least one minute to ensure radio reset no longer occurs. If it does, wait another 1 minute cycle without shutting anything off. The radio, if it resets, will come up again in OFF. The radio should stabilize this time in Spanish.
2. Turn ON the ignition, with the engine OFF and transmission in PARK. Confirm radio software part number is NOT 23441388 using a Diagnostic scan tool (Tech 2 for MY2013 or GDS for MY2014).
Important: Do not proceed further if the radio software part number is 23441388.
3. Insert the USB drive into the radio USB port in the vehicle.
Note: If the USB update is attempted and the radio software is already 23441388, then DTC B124F may be set.
Note: It may take a few minutes for the screen to come on after inserting the USB drive.
Note: If the following screen above is shown on the screen, the radio already has the latest calibration installed and no further action is required.
4. When the update info screen comes on, select “ACTUALIZAR.”
Note: If ACTUALIZAR (UPDATE) is not selected within 10 seconds, the screen will disappear and the USB drive will have to be removed and inserted again to start the update process.
– Once Update has been selected from the display, the screen will show the progress of the update. The navigation software update will take up to 90 minutes to load. The non-navigation software will take up to 30 minutes to load.
– If “Invalid Product Update” message display with “Invalid Manifest(s)” error, the radio software is up to date. No update is required.
5. DO NOT remove the USB drive until the update has been completed. Once the update has been completed, the display will go black for a minute, reset itself and then display the start-up screen. Remove the USB flash drive. Turn the ignition off and then turn back on.
Caution: If the radio will not power up after software update, hold Eject for 5-15 seconds. Once powered up, perform the software update again.
6. To ensure the software update was successful, use a Diagnostic scan tool to confirm the new software part number. If the part number is 23441388, then the update was successful.
7. When the USB programming event has completed, turn off the ignition for 60 seconds and remove the USB drive.
8. Reset the radio.
9. Re-enter any custom settings recorded prior to the update.
Parts Information
If the USB stick is lost, you can make a replacement USB stick by following these instructions:
1. Ensure you are on a 64 bit computer with a stable internet connection that will be uninterrupted for at least 2 hours before proceeding. As a result, a wired internet connection is suggested. It is also suggested to change your computer settings to prevent it from going to sleep or powering off during this time. The latest GM dealer PC requirements can be accessed at the following location:
https://dealer.autopartners.net/sites/dit/Documents/GM_Dealer_Infrastructure_Guidelines.pdf
2. Create a folder on your computer (location of your choice) and name it “PI0962 Red USB”.
3. Copy/paste the following link to your internet explorer browser to start the download process: https://tis2web.akamai.gm.com/aaagds/pi0962b
4. A pop up should appear asking whether to open or save the PI0962 file.
• Select “save as” and find the “PI0962 Red USB” folder that you just created in order to download the file to that folder.
Note: Depending on internet connection speeds, this download may take 1-2 hours to complete.
5. Once the download is complete, format a USB 2.0 stick with at least 12 GB of space to NTFS file type.
6. If the file downloaded as a .txt file, right-click the file and change the file extension from .txt to .zip.
7. Unzip/Extract the PI0962 file to the formatted USB stick by double-clicking or right-clicking the file you just downloaded.
• Depending on computer specifications, it will take about 15-60 minutes to complete this process.
Important: If an error message is displayed that says there is not enough available space when trying to unzip to the USB stick, open the contents of the USB to inspect the size of all files on the USB. If there is one file that obviously exceeds the size of your USB stick by several thousand GB, start at step 1 again but use a different computer and internet connection. Depending on the firewall settings at your dealership, it may be necessary to use a computer and internet connection at another location.
8. Once the files are completely unzipped to the USB stick, open the contents of the USB to ensure that there are 28 files on it that take up approximately 10.5 GB of space.
9. Right click and select eject to safely eject the stick from your computer.
10. Write PI0962 on it with permanent marker as this stick will be used for all future PI0962 updates. This will replace the original complimentary one that was previously shipped/provided when PI0962 was first released.
Warranty Information
For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information.
Labor Operation Description Labor Time
2880008* USB Radio Reprogramming (Non-Navigation Radios) 0.7 hr
2880018* USB Radio Reprogramming (Navigation Radios) 1.0 hr
*This is a unique Labor Operation for Bulletin use only. It will not be published in the Labor Time Guide.
SEOCONTENT-END