No Crank And/Or Click No Crank – 2014-2015 Chevrolet & GMC

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Bulletin No.: PIT5266C
Date: Sep-2014

Subject:	No Crank And/Or Click No Crank
Models:	2014 Chevrolet Silverado 1500
	2015 Chevrolet Suburban, Tahoe
	2014 GMC Sierra 1500
	2015 GMC Yukon Models
	With 5.3L Engine (RPO L83)
	Built before 6/24/2014 for trucks with 11th Vin position of “G”, “Z” or “R”
	Built before 6/27/2014 for 11th Vin position of “F

This PI was superseded to update Vin Break Point. Please discard PIT5266B.

The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.

Condition/Concern

During very cold ambient temperatures (near 0 deg F or -18 deg C) there may be a no crank or a click no crank condition with NO related DTCs. This issue may be more prevalent on new stock unit trucks or trucks with very low mileage, under 500 miles (800 km) or at any mileage if it had not been in use for greater than 90 days. If the truck is brought into a warm shop, after a short warm up time, it will crank and start normally.

Recommendation/Instructions

1. Check and record the battery voltage while trying to crank the engine, even though the engine is not cranking. If battery voltage is low (lower than 11.4 volts), record the static voltage of the battery using a DVOM, at the battery posts, before charging the battery with the GR8. Replace the battery if it fails the GR8 test after charging. Record the CCA of the battery after testing to be sure it is in spec. Then, perform a parasitic load test as listed in SI.

Note: For vehicles in dealer stock – Battery recharging, swapping, or replacement due to damage or lack of maintenance is not covered by the vehicle warranty during the period of dealer inventory storage as stated in the GM Service Policies and Procedures Manual.

1. 2If proper battery voltage is found (greater than 11.4 volts) and a click from the starter is heard, then perform normal starter diagnostics. Check starter X1 terminal A and X2 terminal A for B+ while trying to crank the engine. If ok, replace the starter with part number 12655055 and right flywheel inspection cover with part number 24263128. The new starter may have a slight difference appearance, but the function and fit will be the same as the old part.

Note: In some cases, installing a jump box may allow the engine to crank, making you believe the issue is a low battery. When in fact, the extra boost from the jump box helped the starter to operate.

Parts Information

Part Number	Description	Qty
12655055 ACDelco 12655055 GM Original Equipment Starter 100 percent newly manufactured as an exact replacement for your GM vehicle’s original starter Components are tested to meet original specification requirements for remarkable durability GM recommended replacement part for your GM vehicle’s original factory component Offering the quality, reliability, and durability of GM OE Manufactured to GM OE specifications for fit, form, and function $168.27 Buy on Amazon Price incl. tax, excl. shipping	Starter	1
24263128	Right Trans Inspection Cover	1

Warranty Information

For vehicles repaired under warranty use:

Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is resolved without completing every step, the remaining steps do not need to be performed.

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