NHTSA ID Number: 10112810
Manufacturer Communication Number: PI1356H
Summary
This preliminary informational bulletin provides information on when the radio screen is blank, locked-up or is frozen. However, the radio audio may still be heard. This may have led to a battery drain at one point in which the issue is resolved afterwards. No OnStar® interaction is required to get into this state.
8 Affected Products
Vehicles
BUICK | ENCORE | 2015 |
| BUICK | VERANO | 2015 |
| CHEVROLET | CAMARO | 2015 |
| CHEVROLET | CRUZE | 2015 |
| CHEVROLET | EQUINOX | 2015 |
| CHEVROLET | MALIBU | 2015 |
| CHEVROLET | VOLT | 2015 |
| GMC | TERRAIN | 2015 |
SEOCONTENT-START
#PI1356H: Radio Display Blank, Freezes and/or Locks Up – (Mar 18, 2016) – PI1356A
| Subject: | Radio Display Blank, Freezes and/or Locks Up |
| Models: | 2015 Buick Encore |
| 2015 Buick Verano |
|
| 2015 Chevrolet Camaro |
|
| 2015 Chevrolet Cruze |
|
| 2015 Chevrolet Equinox |
|
| 2015 Chevrolet Malibu |
|
| 2015 Chevrolet Volt |
|
| 2015 GMC Terrain | |
| Only if Equipped with RPO UPF | |
| Attention: | This PI also applies to any of the above models that may be Export vehicles. |
This PI has been revised to update the Recommendation/Instructions. Please discard PI1356G.
Condition/Concern
Some customers may comment that the radio screen is blank, locked-up or is frozen. However, the radio audio may still be heard. This may have led to a battery drain at one point in which the issue is resolved afterwards. No OnStar interaction is required to get into this state.
Recommendation/Instructions
If the vehicle is currently in this state, a press of the call answer/end button on the mirror will temporarily correct the concern. Do NOT replace any parts at this time.
Technicians should check the OnStar module software version by performing the following the steps.
- In GDS2 select Telematic Control Module.
- Select Module Information and view the Firmware Over The Air Version.
If the version is 6708 or Lower — Connect to OnStar and verify account status (via blue button press). If account is closed, request to be transferred to OSTA (OnStar Technical Assistance) and ask to activate with a free 3 months core package. Once the account is activated, it will be necessary for the customer to accept the terms and conditions in order to receive the latest OTA firmware update (6948 at this time). For Fleet Vehicles, it will be necessary for the fleet manager/coordinator to accept the term and conditions. If the customer will not accept the terms and conditions to receive the latest Over the Air update designed to address this concern, please do not replace any parts as engineering is currently evaluating other methods to repair this concern without an active OnStar account.
If the version is 6948 — the module has received the latest OTA firmware update and normal SI diagnosis should be followed to isolate the root cause.
SEOCONTENT-END
Bulletin No.: PI1356H
Date: Mar-2016
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Bulletin No.: PI1356G
Date: Nov-2015
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Bulletin No.: PI1356F
Date: Nov-2015
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Bulletin No.: PI1356E
Date: Oct-2015
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Bulletin No.: PI1356D
Date: Oct-2015
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Bulletin No.: PI1356C
Date: May-2015
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Bulletin No.: PI1356B
Date: Mar-2015
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Bulletin No.: PI1356B
Date: Mar-2015
To View or Download this Document Click Here
Bulletin No.: PI1356A
Date: December, 2014
To View or Download this Document Click Here
Bulletin No.: PI1356A
Date: December, 2014
To View or Download this Document Click Here
Bulletin No.: PI1356
Date: November, 2014
To View or Download this Document Click Here
- 𝗖𝗼𝗺𝗽𝗮𝘁𝗶𝗯𝗹𝗲 𝘄𝗶𝘁𝗵 𝗦𝗲𝗹𝗲𝗰𝘁 𝟮𝟬𝟬𝟬-𝟮𝟬𝟭𝟯 𝗕𝘂𝗶𝗰𝗸, 𝗖𝗮𝗱𝗶𝗹𝗹𝗮𝗰, 𝗖𝗵𝗲𝘃𝗿𝗼𝗹𝗲𝘁, 𝗚𝗠𝗖, 𝗛𝘂𝗺𝗺𝗲𝗿, 𝗜𝘀𝘂𝘇𝘂, 𝗢𝗹𝗱𝘀𝗺𝗼𝗯𝗶𝗹𝗲, 𝗣𝗼𝗻𝘁𝗶𝗮𝗰, 𝗦𝗮𝗮𝗯, 𝗮𝗻𝗱 𝗦𝗮𝘁𝘂𝗿𝗻 𝗩𝗲𝗵𝗶𝗰𝗹𝗲𝘀: Including Century (2004-05), Lacrosse (05-07), Rainier (04-07), Rendezvous (03-07), Terraza (05-07), Escalade/ESV/EXT (03-06), Avalanche (03-06), Cavalier (00-05), Colorado (04-11), Corvette (05-13), Express Van (04-07), Impala (00-05), Malibu (01-03), Monte Carlo (00-05), S-10 Pickup (03-04), Silverado (03-06), Silverado Classic (07), SSR (03-06), Suburban (03-06), and Tahoe (03-06) models.
- Also compatible with Trailblazer (02-09), Uplander (05-08), Venture (03-05), Canyon (04-11), Envoy (02-09), Savana (03-07), Sierra (03-06), Sierra Classic (07), Yukon & Yukon XL (03-06), H2 (03-07), H3 (05-10), H3T (09-10), Ascender (03-08), Alero (01-04), Bravada (02-04), Silhouette (00-04), Aztek (01-05), Grand Am (01-05), Grand Prix (04-08), Montana (00-06), Sunfire (00-05), 9-7X (05-08), and Relay (05-07) models.
- 𝗥𝗲𝘁𝗮𝗶𝗻𝘀 𝗕𝗼𝘀𝗲 𝗙𝗮𝗰𝘁𝗼𝗿𝘆 𝗔𝗺𝗽𝗹𝗶𝗳𝗶𝗲𝗿: Works with both factory amplified and non-amplified audio systems.
- 𝗥𝗲𝘁𝗮𝗶𝗻𝘀 𝗢𝗻𝗦𝘁𝗮𝗿: Keep OnStar functions when replacing your factory radio. Does NOT retain OnStar text.
- 𝗥𝗲𝘁𝗮𝗶𝗻𝘀 𝗙𝗮𝗰𝘁𝗼𝗿𝘆 𝗦𝘁𝗲𝗲𝗿𝗶𝗻𝗴 𝗪𝗵𝗲𝗲𝗹 𝗖𝗼𝗻𝘁𝗿𝗼𝗹𝘀: Pre-loaded SWC software allows you to install without reprogramming.
- ADAS Collision Avoidance Technology - The Advanced Driver-Assistance System detect nearby obstacles and alerts for safe driving. Including 5 ADAS alerts-Forward collision/Pedestrian collision/Lane departure/Headway monitoring/Forward movement
- Incredible BSD Algorithm - Intelligent blind spot detection warns of impending collisions by monitoring the dangerous blind spot area when changing lanes or reversing, effectively increasing your safety
- Excellent 4K Ultra HD Dual Camera - Equipped with 4K UHD front camera plus WDR technology, the car camera can achieve dual-vision recording and help capture key details like road signs, license plates, etc. With advanced image processing technology, the mirror dashcam effectively minimizes glare distortion from vehicles behind you or the daylight cast
- Ultra-Fast 5.8GHz WiFi: Connect your phone to the dashcam's built-in 5.8GHz WiFi, offering download speeds up to 20MB/s. With reduced interference and faster transfers, you can easily configure settings, playback, download and share videos using the Pelsee App
- Advanced Voice Control - The voice control feature allows you to easily command the rear view dash camera by giving a voice command, ensuring safer driving. 9 voice commands allow you to start/stop recording, take a still picture etc.
- OEM MIRROR: Master Tailgaters rear view mirrors completely replace your original rearview mirror! The included mount works with your Buick, Chevrolet, GMC, or Cadillac vehicle. A universal windshield mount is also included which allows this unit to be installed on your vehicle. It hooks into the existing wire for your OnStar services, so it will only work if you have an existing OnStar installation in your car and are paying for the OnStar service.
- LCD SCREEN: The mirror is 10.5", with a 4.3" ultra high brightness TFT LCD screen that automatically turns on to display the rear view image when your vehicle is put in reverse. It is twice as bright as standard mirrors, and the LCD display sensor adjusts the screen's brightness to the ambient light so it's easier to see, brighter when it's light outside and dimmer when it's dark out. There are also adjustable guidelines for added safety, which can be adjusted using the included remote.
- TWO VIDEO INPUTS: With 2 video RCA inputs, you are able to display 2 different types of images. One connects to video and the other connects to a backup camera (not included). HIGH QUALITY MIRROR: Our rear view mirror's glass is 4mm thick, making it clear and distortion-free/warp-free.
- ONSTAR FUNCTIONS: This rear view mirror is equipped with 3 convenient OnStar buttons with the same functions are your car's existing buttons -- hands free calling, OnStar customer service, and emergency. Your vehicle must have an existing OnStar installation and service for the buttons to work.
- CONNECT TO BACKUP CAMERA: The rearview mirror plugs into most backup cameras with RCA Inputs (Backup Camera Sold Separately). All parts needed for installation are included and easy to set up!
- The Small Foot Mount Installation Kit is designed specifically to mount the OnStar FMV to the windshield of compatible vehicles that use a small foot mounting system to secure the factory rearview mirror.
- What's in the box? Small foot adapter mount Tube of 1-step glass primer Dual self-adhesive syringe 2 Alcohol prep-pads Installation Instructions
- Radio Replacement Interface With Built-In OnStar Retention, Steering Wheel Control Retention and Navigation Outputs
- For Select GM Vehicles
- Retains OnStar when the factory radio is replaced
- Retains Factory Bluetooth (2009+ model vehicles). Reverse wire output
- Retains rear seat audio controls. Dual zone function
Last update on 2026-05-26 / Affiliate links / Images from Amazon Product Advertising API
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