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NHTSA ID Number: 10126337
Manufacturer Communication Number: GCUS-9-3166
Summary
23520 Sepecial Coverage – On some vehicles, the Passenger Presence Sensor (PPS) Module wire may have been pinched in the seat trim during seat assembly or servicing. When the fault is active the Passenger Frontal Airbag is suppressed. The Service Airbag System telltale is illuminated, the Service Airbag System message is displayed on the Driver Information Center (DIC), and Front Passenger Airbag Status indicator will display OFF. The passenger would not have the benefit of the passenger airbag in the event of a collision if there was an active fault condition present at the time of deploy command.
5 Affected Products
Vehicle
MAKE | MODEL | YEAR |
BUICK | VERANO | 2012-2016 |
Parts
1 | Airbag Front Passenger Presence Module Kit | 23294865 |
1 | Airbag Front Passenger Presence Module Kit | 23294866 |
1 | Airbag Front Passenger Presence Module Kit | 23365609 |
1 | Airbag Front Passenger Presence Module Kit | 23365610 |
SEOCONTENT-START
#23520: Special Coverage Adjustment – Passenger Presence Sensor (PPS) Module – (Nov 22, 2016)
Subject: | 23520 — Passenger Presence Sensor (PPS) Module |
Models: | 2012–2016 Buick Verano |
Reference Number: | N15202352 | Release Date: | November 2016 |
Revision: | 00 |
Make | Model | Model Year | RPO | Description | |
---|---|---|---|---|---|
From | To | ||||
Buick | Verano | 2012 | 2016 |
Involved vehicles are identified on the Applicable Warranties section in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition: | On some 2012-2016 model year Buick Verano vehicles, the Passenger Presence Sensor (PPS) Module wire may have been pinched in the seat trim during seat assembly or servicing. If the wire is pinched Diagnostic Trouble Code (DTC) B0074 (0D or 0E) may intermittently set along with the Sensing and Diagnostic Module (SDM) setting B0081 (00). The fault and symptoms may be intermittent. When the fault is active the Passenger Frontal Airbag is suppressed. The Service Airbag System telltale is illuminated, the Service Airbag System message is displayed on the Driver Information Center (DIC), and Front Passenger Airbag Status indicator will display OFF. The passenger would not have the benefit of the passenger airbag in the event of a collision if there was an active fault condition present at the time of deploy command. |
Special Coverage Adjustment | This special coverage covers the condition described above for a period of 6 years or 72,000 miles (116,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after November 22, 2016, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to November 22, 2016, must be submitted to the Service Contract provider. |
Correction | Dealers are to replace the Passenger Presence Module. The repairs will be made at no charge to the customer. |
Parts Information
Quantity | Part Name | Part No. |
1 | Airbag Front Passenger Presence Module Kit | 23294865 |
1 | Airbag Front Passenger Presence Module Kit | 23294866 |
1 | Airbag Front Passenger Presence Module Kit | 23365609 |
1 | Airbag Front Passenger Presence Module Kit | 23365610 |
Note: Use the vehicle identification number (VIN) and the GM Electronic Parts Catalog (EPC) to determine which Airbag Front Passenger Presence Module Kit to order.
Note: The EPC verbiage for the sensor pad assembly is “module kit” and the actual passenger presence control module is referred to as a “module.” It is assumed that the “module kit” is replaced as an assembly and the control “module” does not have to be replaced with it since it is available separately.
Note: A quantity limiter may be in effect.
Warranty Information
Labor Code | Description | Labor Time | Trans. Type | list distribution /regions,if applicable] Net Item |
9900376 | Diagnostic Time Only – No Repair Required | 0.1-0.3 | ZREG | N/A |
9900377 | Airbag Front Passenger Presence Sensor Replacement
Add: Diagnostic Time |
1.0
0.1-0.3 |
ZREG | N/A |
9900378 | Customer Reimbursement Approved | 0.2 | ZREG | * |
9900379 | Customer Reimbursement Denied – For USA dealers only | 0.1 | ZREG | ** |
* For USA and Canada: Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00 administrative allowance in Net/Admin Allowance.
** Submit $10.00 administrative allowance in Net/Admin Allowance.
Service Procedure
Warning: To avoid personal injury, perform a preload test on the passenger presence system whenever you remove or replace the seat cushion trim. Failure to do so may cause the system to malfunction.
- Verify that the airbag front passenger presence sensor requires replacement. Refer to the appropriate diagnostic information in SI.
- If the airbag front passenger presence sensor does NOT require replacement, no further action is required. Inform the customer that any additional diagnosis and repairs are not covered under this special coverage.
Warning: Replace the passenger presence system as a complete assembly to prevent possible injury to the occupant. All the components in the service kit are assembled and calibrated as a unit. Using only some of the components in the service kit will cause the passenger presence system to operate improperly.
Note: Crease observed in tail area from top side.
Note: Crease observed in tail area from bottom side.
Note: Sensor tail observed trapped between seat trim tiedown feature and cushion pad.
- Upon inspection of the sensor after trim removal, a sharp crease in the passenger presence sensor in the area where the sensor tail exits through to the bottom of the seat cushion assembly may be observed.
Note: When reassembling the seat, take great care to not create a crease in the tail of the passenger presence sensor.
- The service kit sensor mat may have come loose from the cushion pad during shipping of the service kit. If this is observed, re-center the mat on the cushion pad and using the palm of the hand, apply light pressure to re-adhere the sensor to the pad assembly taking care to not create any folds or creases in the mat (2) or sensor tail (1). Once trim is re-installed, the sensor mat will retain its position.
- Be sure to inspect the sensor tail area of the new service part to ensure no creases or other damage exists.
- Ensure that the sensor harness pigtail is fully pulled through the foam and snug against the seat pad to ensure customer does not have a repeated issue with the sharp crease in the sensor tail.
- Ensure the sensor pigtail is fully pulled through the seat pad. The white felt patch on the harness should start to be seen below the surface of the pad.
- Ensure not to pinch the sensor tail in the process of hog-ringing the trim to the cushion pad. When using the hog-ring gun, fold the trim to the right (inboard) side and apply the four hog-rings located in the center trench in the direction away from the sensor tail (hog-ring gun aimed towards in-board side of cushion pad).
Courtesy Transportation — For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual, Section 6.1.10 – Courtesy Transportation, for details.
Customer Notification
General Motors will notify customers of this special coverage on their vehicle (see copy of typical customer letter included with this bulletin).
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by August 31, 2017. See General Motors Service Policies and Procedures Manual, Section 6.1.11 – Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.
December 2016
This notice applies to your vehicle, VIN:_____________________________________
Dear General Motors Customer:
As the owner of a 2012-2016 model year Buick Verano, your satisfaction with our product is very important to us.
This letter is intended to make you aware that some 2012-2016 model year Buick Verano vehicles, may have a condition where the Passenger Presence Sensor (PPS) Module wire may have been pinched in the seat trim during seat assembly or servicing. If the wire is pinched, Diagnostic Trouble Code (DTC) B0074 (0D or 0E) may intermittently set along with the Sensing and Diagnostic Module (SDM) setting B0081 (00). The fault and symptoms may be intermittent. When the fault is active the Passenger Frontal Airbag is suppressed. The Service Airbag System telltale is illuminated, the Service Airbag System message is displayed on the Driver Information Center (DIC), and Front Passenger Airbag Status indicator will display OFF. The passenger would not have the benefit of the passenger airbag in the event of a collision if there was an active fault condition present at the time of deploy command.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your 2012-2016 model year Buick Verano within 6 years of the date your vehicle was originally placed in service or 72,000 miles (116,000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by December 31, 2017, unless state law specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.
Division | Number | Text Telephones (TTY) |
Buick | 1-866-608-8080 | 1-800-832-8425 |
Puerto Rico – English | 1-800-496-9992 | |
Puerto Rico – Español | 1-800-496-9993 | |
Virgin Islands | 1-800-496-9994 |
We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your continued satisfaction with our products.
Terry M. Inch
Executive Director
Global Connected Customer Experience
Enclosure
23520
23520
Release Date: November 2016
Revision: 00
https://www.nhtsa.gov/recalls?nhtsaId=10126337
https://static.nhtsa.gov/odi/tsbs/2016/MC-10126337-9999.pdf
To View or Download this Document Click Here
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- 【41+ OEM Level Services (Vehicle Coding / Adaptions / Relearns / Calibrations / Initialization)】 The 100% original LAUNCH diagnostic scanner provides 41+ reset functions for mechanics to do daily auto maintenances in workshops, such as Oil Reset, TPMS Reset, ABS Bleeding, Injector Coding, Throttle Adaptation, Gear Learning, Suspension Reset, Seats Calibration, etc. ➤You will get 100+ reset functions if you enter the "vehicle brand" page, "system" and then "special" functions.
- 【LAUNCH X431 V+ Pro Elite--ECU Online Coding & Variant Coding】 The high-end car scanner elite tool – LAUNCH X431 V+ Pro works as an OEM scanner to customize cars as needed via advanced ECU coding. To boost business & maximize profit, Launch X431 V+ Pro3 can match/re-code/initialize the ECUs with replaced components and refresh hidden features. Online Coding is compatible with VW, Audi, BMW, Porsche,etc. And the Offline Coding is available for Nissan, Nissan-GTR, Infiniti, Hyundai, etc.
- 【LAUNCH X431 V+ Pro Elite--Bi-Directional Control/Active Tests】 This LAUNCH bidirectional scan tool can output commands to a vehicle’s ECUs, read the ECU data, and monitor the operation of the actuators. Through active tests on certain components, such as a/c fan, inside mirrors, headlamps, windows, and horns, this bidirectional scanner will let you quickly know whether a specific system, component, or subsystem is functioning properly or not, helping you locate the car issues precisely.
Last update on 2024-04-28 / Affiliate links / Images from Amazon Product Advertising API
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Terry M. Inch, I received this bulletin approximately 30,000 miles too late. I have been having serious issues with the PSS Module exactly as described in your bulletin. In attempting to get this repaired, it’s difficult to receive a quote under $900 from a Buick Dealership. Unfortunately, other ASE Certified Mechanic shops are not very willing to do this kind of work due to the safety concern regarding the Air Bag System. Are there any other possible allowances that may be available for this type of work? My car is a 2013 Buick Verano, however, I’ve driven it quite a bit so it has almost 160,000 miles. I am a Buick enthusiast and own three other Buick Vehicles (2014 Verano, 2014 Enclave, 2016 Regal). I would sincerely appreciate some consideration regarding my request.
Thank You…