NHTSA ID Number: 10126979
Manufacturer Communication Number: PIT5246E
Summary
This Preliminary Information communication advises the technician to replace the right hand lift-gate strut on 2007-2016 GMC Acadia and 2007-2010 Saturn Outlook if a clunk or pop is heard. If the vehicle is an 2008-2016 Buick Enclave and 2009-2016 Chevrolet Traverse and If the struts are not weak and can hold the lift-gate open, the struts should NOT be replaced and this noise should be considered a normal condition. With the new strut installed the lift-gate noise should mimic levels currently heard on the 2009-2016 Traverse and 2008-2016 Enclave as some noise is still considered normal. Low ambient temperatures will still contribute to making this condition worse and the amount of noise may also vary between vehicles.
34 Affected Products
Vehicles
SEOCONTENT-START
Bulletin No.: PIT5246E
Published date: 12/18/2017
Preliminary Information
PIT5246E Clunk Or Pop Type Noise from Power Lift-gate Assembly At Full Open Position
Models
| Brand: | Model: | Model Years: | VIN: | Engine: | Transmissions: | |
| from | to | |||||
| Buick | Enclave | 2008 – 2017 | All | All | All | All |
| Cheverolet | Traverse | 2009 – 2017 | All | All | All | All |
| GMC | Acadia | 2007 – 2016 | All | All | All | All |
| GMC | Acadia Limited | 2017 | All | All | All | All |
| Saturn | Outlook | 2007 – 2010 | All | All | All | All |
Supersession Statement
This PI was superseded to update the Models and Model Years. Please discard PIT5246D.
The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.
Condition / Concern
Some customers may state there is a clunk or pop type noise coming from the power lift-gate assembly when the liftgate reaches the full open position.
They may also notice that the lift-gate drops slightly when this occurs.
This noise may be more noticeable when cold outside.
Once the liftgate reaches the full up position, the power lift-gate clutch disengages – leaving the struts to hold the gate in the full up position.
It is the clutch disengagement that causes this noise.
Recommendations / Instructions
For 2007-2016 GMC Acadia and 2007-2010 Saturn Outlook:
There is a new right hand strut to address this noise.
Replace the right hand strut with the current part listed in Electronic Parts Catalog (EPC).
This new strut will help reduce the noise by lowering the overall stored energy in the system.
With the new strut installed the lift-gate noise should mimic levels currently heard on the 2009-2016 Traverse and 2008-2016 Enclave as some noise is still considered normal.
Low ambient temperatures will still contribute to making this condition worse and the amount of noise may also vary between vehicles.
For 2008-2016 Buick Enclave and 2009-2016 Chevrolet Traverse:
If the struts are not weak and can hold the liftgate open, the struts should NOT be replaced and this noise should be considered a normal condition.
Low ambient temperatures will still contribute to making this condition worse and the amount of noise may also vary between vehicles.
Warranty Information
For vehicles repaired under warranty, use:
| Labor Operation | Description | Labor Time |
| 1415030 | Lift-gate Strut
Replacement |
Use Published Labor
Operation Time |
Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is resolved without completing every step, the remaining steps do not need to be performed.
Additional SI Keywords
liftgate lift gate
SEOCONTENT-END
Bulletin No.: PIT5246E
Published date: 12/18/2017
To View or Download this Document Click Here
Bulletin No.: PIT5246D
Date: Mar-2016
To View or Download this Document Click Here
Bulletin No.: PIT5246B
Date: Nov-2014
To View or Download this Document Click Here
Bulletin No.: PIT5246B
Date: November, 2014
To View or Download this Document Click Here
Bulletin No.: PIT5246A
Date: Feb-2014
To View or Download this Document Click Here
Bulletin No.: PIT5246
Date: Jan-2014
To View or Download this Document Click Here
- [Perfect Fitment 1]: Compatible with Cadillac Sport Utility - Escalade Base 1999-2004 / ESV 2003-2004 / EXT 2001-2004 4-Door, Chevrolet Sport Utility - Suburban 1500 2500 2000-2004 4-Door / Tahoe 1995-2004 2-Door 4-Door--Extended Length 24.61" not for 23.98 ". For Tailgate Rear Hatch; Not the Rear Window; It doesn't fit the vehicle with Rear Defroster.
- [Perfect Fitment 2]: Compatible with GMC Sport Utility - Yukon / Yukon XL 1500 / Yukon XL 2500 1999-2004 / Yukon Denali 2001-2004 2-Door, Yukon / Yukon Denali / Yukon XL 1500 / Yukon XL 2500 1999-2006 4-Door--Extended Length 24.61" not for 23.98 ". For Tailgate Rear Hatch, Not the Rear Window; Exclude Rear Defroster
- [Reference Number]: The A-Premium Lift Support's reference number: 4557, 15057528, PM2020, SG230056, SG230035, 2746MW, 8196034, 013947---Please enter your vehicle information in the top left corner of the listing and check our Special Notes before ordering
- [Directly Fit]: OE replacement lift supports, easy fit. Easy to install with simple tools in just minutes. No special tools required for installation.
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- AUTOEXACT PRECISION FIT REPLACEMENT TAILGATE STRUT: Specifically designed fit for 2015-2020 Cadillac Escalade & Escalade ESV, 2015-2020 Chevy Suburban & Tahoe, 2016-2019 Suburban 3500 HD, 2015-2020 GMC Yukon & Yukon XL power liftgate strut replacement (Left & Right Sides). Directly replaces worn or weak original tailgate support. Replacement part number #84306929, 84183515, 84183516, 84036214, 23226162, 23235697, 23431143, 84306929, 84183515, 23487668, 23408748, 23431142. Please check Vehicle Fitment and Liftgate Type before purchasing!!!
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- SAFETY & RELIABILITY: Helps reduce the risk of tailgate dropping as lift supports age or wear over time. Autoexact Electric liftgate strut provides stable hydraulic damping for smoother and safer liftgate operation in daily use. Made from high-quality steel with waterproof and anti-fog protection to improve performance in harsh weather. Each rear trunk strut is leakage-tested to help ensure reliable operation and longer service life
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- EASY INSTALLATION: Plug-and-play installation design makes it a feasible DIY project for most users with basic tools, no complex modification required. Cost-effective alternative to dealership repair
- Provides support for holding your liftgate in its open position
- GM Genuine suspension parts match the GM vehicles original equipment in ride, handling and stopping distance
- GM Genuine suspension components are specifically designed and engineered to work together with the GM vehicle ABS braking and stability systems
- Go through hundreds of validation / durability tests that include mechanical, climatic, material, enclosure and electrical testing
- Tested to rigorous GM standards for, durability, performance, temperature cycling, corrosion and fatigue
- 【Suitable】 Marsflex automotive replacement shock lift supports is compitable with Cadillac 2015-2019 Escalade & Escalade ESV, Chevrolet 2015-2020 Suburban & Tahoe, 2016-2019 Suburban 3500 HD, GMC 2015-2019 Yukon & Yukon XL
- 【Replaces】Marsflex rear hatch shocks part number : 84306929 23235697 23431143 84036214 84183516 84183515 23226162 23408748 23431142 23487668
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- 【Performance】Marsflex lift support shock struts are made of high-quality steel, powerful enough to support. Our lift aculator passed 50,000 fatigue tests, has excellent pressure-bearing performance, which is solid and durable
- Fitment: Power Liftgate Supports Compatible with 2015-2019 ESV 2015-2020 Suburban 2016-2019 Suburban 3500 HD 2015-2020 Tahoe 2015-2020 Yukon XL; Replace for Left 84306929/23226162 Right 84183515/23408748
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- 3. Material: Power Liftgate Actuator made from upgrade materials for durability and strength, it can support the weight of rear liftgate doors; With special surface coating and used for a different conditions
- 4. High Performance: Tailgate Lift Actuator can automatically open and close the tailgate; Movement is smoother than original one and quiet operation; Note: Only suitable for standard motor, not suitable for modified vehicle
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