NHTSA ID Number: 10157041
Manufacturer Communication Number: PIT5236K
Summary
This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will use Global Diagnostic System 2 to review the Firmware Over-the-Air version. If the Firmware Over-the-Air version on the scan tool equals 6708 the technician will need to contact General Motors
Technical Assistance Center for further assistance. If the Firmware Over-the-Air version on the scan tool is lower than 6708 Dealer can order the part thought the Instrument Sales and Service website process.
Condition/Concern
Some customers may comment of various concerns, such as OnStar is inoperative, Navigation/GPS/Compass issues, and/or that the red LED is illuminated. Upon inspection, DTC B101D will be stored in the OnStar module with a related symptom code(s).
Recommendation/Instructions
Vehicles with Gen 10 OnStar System
Step 1: If campaigns 14395 or 15086 are open in Global Warranty Global Warranty Management system, please complete the campaign and evaluate OnStar operation before continuing with this PI.
Step 2: Contact the GM TAC OnStar group with the following information (DO NOT clear the DTCs): a. OnStar Module Firmware Over-the-Air Version using GDS2.
- OnStar Module STID(OnStar Customer Identifier) located on the OnStar Module or in the related GDS2 Data List.
- The part number that is on the OnStar module or in the related GDS2 Data List.
- Have all Repair Order information ready, including the customer concern, VIN, mileage, DTCs stored, repair order number, etc. e. What is the OnStar LED status (Red, Green, Off, etc.)?
- Press the Blue OnStar Button and note the results.
- If DTC B101D 3C is stored in history, document customer’s complaint in detail:
In some cases, GM TAC may also request photos, session logs, snapshots or additional information to assist in properly diagnosing the concern.
All OnStar Systems
Start by recording the OnStar LED status, along with results from an OnStar button press and OnStar hands-free calling for inbound and outbound calls.
If DTC B101D is set as CURRENT in the VCIM with any of the symptom codes listed below (except B101D 37), replace the OnStar module.
If DTC B101D 37 is stored as CURRENT or HISTORY, please refer to the latest version of PIC5492.
If DTC B101D 39, B101D 3C, or B101D F0 are stored in HISTORY, contact GM TAC with the customer concern, this PI number, and information from the latest version of bulletin 03-08-46-004. DO NOT clear the DTCs at any point as the information in the module may be needed for root cause analysis.
If DTC B101D is set with a symptom code that is not listed below, or there is no symptom code at all, record a snapshot, session log, or picture of the DTC displayed on the screen and contact GM TAC with the customer concern, this PI number, and information from the latest version of bulletin 03-08-46-004. DO NOT clear the DTCs at any point as the information in the module may be needed for root cause analysis. Symptom Codes Currently Supported by OnStar Module
| DTC and Symptom Code | Description |
| B101D 00 | Electronic Control Unit Hardware Malfunction |
| (Only Supported on 2011 Chevrolet HHR and 2011 – 2012 Malibu) | |
| B101D 31 | Electronic Control Unit Hardware Internal Checksum Error |
| B101D 32 | Electronic Control Unit Hardware General Memory Malfunction |
| B101D 37 | Electronic Control Unit Hardware Software Malfunction |
| (Only Sets in History) | |
| B101D 38 | Electronic Control Unit Hardware Supervision Software Malfunction |
| B101D 39 | Electronic Control Unit Hardware Internal Communication Malfunction (Bluetooth with RPO UPF) |
| B101D 3C | Electronic Control Unit Hardware Internal Communication Malfunction (GPS) |
| B101D F0 | Electronic Control Unit Hardware Internal Communication Malfunction (Phone) |
| B101D F2 | Internal Communication Error WIFI |
| B101D F3 | Internal Communication Error SIM |
Parts Information
Refer to the Electronic Parts Catalog and/or Electronic Service Center Website for the appropriate OnStar Module part number based on the VIN.
721 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| BUICK | CASCADA | 2016-2018 |
| BUICK | ENCLAVE | 2008-2018 |
| BUICK | ENCORE | 2013-2018 |
| BUICK | ENVISION | 2016-2018 |
| BUICK | LACROSSE | 2006-2018 |
| BUICK | LESABRE | 2006 |
| BUICK | LUCERNE | 2006-2012 |
| BUICK | RAINIER | 2006-2007 |
| BUICK | REGAL | 2011-2018 |
| BUICK | RENDEZVOUS | 2006-2007 |
| BUICK | TERRAZA | 2006-2008 |
| BUICK | VERANO | 2012-2017 |
| CADILLAC | ATS | 2013-2018 |
| CADILLAC | CT6 | 2016-2018 |
| CADILLAC | CTS | 2006-2018 |
| CADILLAC | DTS | 2006-2011 |
| CADILLAC | ELR | 2014-2017 |
| CADILLAC | ESCALADE | 2006-2018 |
| CADILLAC | ESCALADE ESV | 2006-2018 |
| CADILLAC | ESCALADE EXT | 2007-2013 |
| CADILLAC | ESCALADE EXT 1500 | 2006 |
| CADILLAC | SRX | 2006-2016 |
| CADILLAC | STS | 2006-2012 |
| CADILLAC | XLR | 2006-2009 |
| CADILLAC | XT5 | 2017-2018 |
| CADILLAC | XTS | 2013-2018 |
| CHEVROLET | 3500 | 2016 |
| CHEVROLET | AVALANCHE | 2007-2013 |
| CHEVROLET | AVALANCHE 1500 | 2006 |
| CHEVROLET | AVALANCHE 2500 | 2006 |
| CHEVROLET | AVEO | 2006, 2009-2018 |
| CHEVROLET | BOLT EV | 2017-2018 |
| CHEVROLET | C SERIES | 2006-2009 |
| CHEVROLET | CAMARO | 2010-2018 |
| CHEVROLET | CAPRICE | 2011-2017 |
| CHEVROLET | CAPTIVA | 2008, 2012-2018 |
| CHEVROLET | CAPTIVA SPORT | 2009-2011 |
| CHEVROLET | CHEYENNE | 2017 |
| CHEVROLET | CITY EXPRESS | 2015-2017 |
| CHEVROLET | CLASSIC | 2006 |
| CHEVROLET | COBALT | 2006-2010 |
| CHEVROLET | COLORADO | 2006-2012, 2014-2018 |
| CHEVROLET | CORVETTE | 2006-2018 |
| CHEVROLET | CRUZE | 2011-2018 |
| CHEVROLET | EQUINOX | 2006-2018 |
| CHEVROLET | EXPRESS | 2006-2018 |
| CHEVROLET | F SERIES | 2006 |
| CHEVROLET | G VAN BUS | 2006 |
| CHEVROLET | HHR | 2006-2011 |
| CHEVROLET | IMPALA | 2006-2018 |
| CHEVROLET | LOW CAB 4500 | 2017 |
| CHEVROLET | LOW CAB 5500 | 2017 |
| CHEVROLET | MALIBU | 2006-2018 |
| CHEVROLET | MONTE CARLO | 2006-2007 |
| CHEVROLET | N300 | 2014-2016, 2018 |
| CHEVROLET | N300 MAX | 2017 |
| CHEVROLET | OPTRA | 2006-2007 |
| CHEVROLET | ORLANDO | 2017 |
| CHEVROLET | S10 | 2016-2018 |
| CHEVROLET | SILVERADO 1500 | 2006-2018 |
| CHEVROLET | SILVERADO 2500 | 2006-2018 |
| CHEVROLET | SILVERADO 3500 | 2006-2018 |
| CHEVROLET | SONIC | 2012-2018 |
| CHEVROLET | SPARK | 2013-2018 |
| CHEVROLET | SPARK EV | 2014-2017 |
| CHEVROLET | SS | 2014-2017 |
| CHEVROLET | SSR | 2006 |
| CHEVROLET | SUBURBAN | 2006-2018 |
| CHEVROLET | T SERIES | 2006-2010 |
| CHEVROLET | TAHOE | 2006-2018 |
| CHEVROLET | TRAILBLAZER | 2006-2009, 2017-2018 |
| CHEVROLET | TRAVERSE | 2009-2018 |
| CHEVROLET | TRAX | 2013-2018 |
| CHEVROLET | UPLANDER | 2006-2009 |
| CHEVROLET | VOLT | 2011-2018 |
| CHEVROLET | W-SERIES | 2006-2010 |
| GMC | ACADIA | 2007-2018 |
| GMC | C SERIES | 2006-2009 |
| GMC | CANYON | 2006-2012, 2015-2018 |
| GMC | ENVOY | 2006-2009 |
| GMC | ENVOY XL | 2006 |
| GMC | G VAN BUS | 2010 |
| GMC | SAVANA | 2006-2018 |
| GMC | SIERRA 1500 | 2006-2018 |
| GMC | SIERRA 2500 | 2006-2018 |
| GMC | SIERRA 3500 | 2006-2018 |
| GMC | SIERRA DENALI | 2007-2013, 2015-2016, 2018 |
| GMC | TERRAIN | 2010-2018 |
| GMC | TOPKICK | 2006-2010 |
| GMC | W-SERIES | 2006-2010 |
| GMC | YUKON | 2006-2018 |
| GMC | YUKON DENALI | 2006-2013 |
| GMC | YUKON DENALI XL | 2006-2013 |
| GMC | YUKON XL | 2006-2018 |
| HUMMER | H2 | 2006-2010 |
| HUMMER | H3 | 2006-2010 |
| ISUZU | 4500 SERIES | 2006 |
| ISUZU | ASCENDER | 2006-2009 |
| ISUZU | H SERIES | 2008-2009 |
| ISUZU | T SERIES | 2009-2010 |
| PONTIAC | G3 | 2008-2011 |
| PONTIAC | G5 | 2007-2011 |
| PONTIAC | G6 | 2006-2010 |
| PONTIAC | G8 | 2008-2010 |
| PONTIAC | GRAND PRIX | 2006-2008 |
| PONTIAC | GTO | 2006-2007 |
| PONTIAC | MONTANA | 2006-2009 |
| PONTIAC | PURSUIT | 2006-2009 |
| PONTIAC | SOLSTICE | 2006-2010 |
| PONTIAC | TORRENT | 2006-2009 |
| PONTIAC | VIBE | 2006-2010 |
| SAAB | 9-3 | 2009 |
| SAAB | 9-5 | 2009-2010 |
| SAAB | 9-7X | 2006-2009 |
| SATURN | ASTRA | 2008-2011 |
| SATURN | AURA | 2007-2010 |
| SATURN | ION | 2006-2007 |
| SATURN | OUTLOOK | 2007-2011 |
| SATURN | RELAY | 2006-2008 |
| SATURN | SKY | 2007-2010 |
| SATURN | VUE | 2006-2011 |
| SUZUKI | XL7 | 2007-2009 |
1 Associated Document
Manufacturer Communications
Bulletin No.: PIT5236J
Date: Jan-2017
NHTSA ID Number: 10119062
Manufacturer Communication Number: PIT5236H
Summary
This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will use Global Diagnostic System 2 to review the Firmware Over-the-Air version and the OnStar Customer Identifier and contact General Motors Technical Assistance Center for further assistance.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIT5236H
Date: Oct-2016
MC-10119062-9999.pdf 101.206KB
NHTSA ID Number: 10113973
Manufacturer Communication Number: PIT5236G
Summary
This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will check Global Warranty Management system for customer satisfaction program 15086 status. If the status of the customer satisfaction program 15086 was not completed follow the steps to get the Telematics Communication Interface Control Module replaced. If the status of customer satisfaction program 15086 is found completed contact General Motors Technical Assistance Center OnStar group for further assistance.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIT5236G
Date: Mar-2016
NHTSA ID Number: 10114642
Manufacturer Communication Number: PIT5236F
Summary
This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will check Global Warranty Management system for customer satisfaction program 15086 status. If the status of the customer satisfaction program 15086 was not completed follow the steps to get the Telematics Communication Interface Control Module replaced. If the status of customer satisfaction program 15086 is found completed contact General Motors Technical Assistance Center OnStar group for further assistance.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIT5236F
Date: Aug-2015
NHTSA ID Number: 10114639
Manufacturer Communication Number: PIT5236E
Summary
This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will use Global Diagnostic System 2 to review the Firmware Over-the-Air version. If the Firmware Over-the-Air version on the scan tool equals 6708 the technician will need to contact General Motors Technical Assistance Center for further assistance. If the Firmware Over-the-Air version on the scan tool is lower than 6708 Dealer can order the part thought the Instrument Sales and Service website process.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIT5236E
Date: Jul-2015
NHTSA ID Number: 10115014
Manufacturer Communication Number: PIT5236D
Summary
This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will use Global Diagnostic System 2 to review the Firmware Over-the-Air version. If the Firmware Over-the-Air version on the scan tool equals 6708 the technician will need to contact General Motors Technical Assistance Center for further assistance. If the Firmware Over-the-Air version on the scan tool is lower than 6708 Dealer can order the part thought the Instrument Sales and Service website process.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIT5236D
Date: Jun-2015
MC-10115014-9999.pdf 106.157KB
NHTSA ID Number: 10139361
Manufacturer Communication Number: PIT5236C
Summary
This Preliminary Information communication provides information to the technician about vehicle that may OnStar inoperative and Navigation/GPS/Compass issues. Technician may find Diagnostic Trouble Codes B101D sym 3C and or F0. Technician will gather data using a scan tool and contact General Motors Technical Assistance Center for further assistance. After approval technician will replace the OnStar module.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIT5236C
Date: Mar-2015
MC-10139361-9999.pdf 104.465KB
NHTSA ID Number: 10114801
Manufacturer Communication Number: PIT5236B
Summary
This Preliminary Information communication provides information to the technician about vehicle that may OnStar inoperative and Navigation/GPS/Compass issues. Technician may find Diagnostic Trouble Codes B101D sym 3C and or F0. Technician will gather data using a scan tool and contact General Motors Technical Assistance Center for further assistance. After approval technician will replace the OnStar module.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIT5236B
Date: Dec-2014
MC-10114801-9999.pdf 100.093KB
NHTSA ID Number: 10114760
Manufacturer Communication Number: PIT5236A
Summary
This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will need to call General Motors Technical Assistance Center for further assistance. If the Diagnostic Trouble Code B101D has a sym 37 set please refer to the latest version of PIC5492.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIT5236A
Date: Dec-2014
- OEM MIRROR: Master Tailgaters rear view mirrors completely replace your original rearview mirror! The included mount works with your Buick, Chevrolet, GMC, or Cadillac vehicle. A universal windshield mount is also included which allows this unit to be installed on your vehicle. It hooks into the existing wire for your OnStar services, so it will only work if you have an existing OnStar installation in your car and are paying for the OnStar service.
- LCD SCREEN: The mirror is 10.5", with a 4.3" ultra high brightness TFT LCD screen that automatically turns on to display the rear view image when your vehicle is put in reverse. It is twice as bright as standard mirrors, and the LCD display sensor adjusts the screen's brightness to the ambient light so it's easier to see, brighter when it's light outside and dimmer when it's dark out. There are also adjustable guidelines for added safety, which can be adjusted using the included remote.
- TWO VIDEO INPUTS: With 2 video RCA inputs, you are able to display 2 different types of images. One connects to video and the other connects to a backup camera (not included). HIGH QUALITY MIRROR: Our rear view mirror's glass is 4mm thick, making it clear and distortion-free/warp-free.
- ONSTAR FUNCTIONS: This rear view mirror is equipped with 3 convenient OnStar buttons with the same functions are your car's existing buttons -- hands free calling, OnStar customer service, and emergency. Your vehicle must have an existing OnStar installation and service for the buttons to work.
- CONNECT TO BACKUP CAMERA: The rearview mirror plugs into most backup cameras with RCA Inputs (Backup Camera Sold Separately). All parts needed for installation are included and easy to set up!
- ACDelco GM OE Antennas have signal strength, clarity, and signal interference protection
- Made with durable materials to withstand exposure to harsh weather and car washes
- GM-recommended replacement part for your GM vehicle’s original factory component
- Offering the quality, reliability, and durability of GM OE
- Manufactured to GM OE specification for fit, form, and function
- Retains Factory OnStar
- Retains Factory Warning Chimes
- Retains Steering Wheel Controls via built-in pre-programmed interface
- Works with Standard Bose, Premium Bose (Y91) amplified and non-amplified systems
- For 2006-2014 models (GM LAN 29-Bit)
- The Small Foot Mount Installation Kit is designed specifically to mount the OnStar FMV to the windshield of compatible vehicles that use a small foot mounting system to secure the factory rearview mirror.
- What's in the box? Small foot adapter mount Tube of 1-step glass primer Dual self-adhesive syringe 2 Alcohol prep-pads Installation Instructions
- Genuine ACDelco part that fits your specific vehicle
- Rear View Mirror
- Part Number: 15787972
- Manufactured to meet specifications for fit, form, and function
SEOCONTENT-START
Bulletin No.: PIT5236J
Date: Jan-2017
Subject: Diagnostic Tip: OnStar Vehicles with B101D and Symptom Codes Models: 2011 – 2017 All GM Passenger Car and Light Duty Trucks with RPO UE1
(Except 2011-2013 Chevrolet Corvette, 2011-2012 Chevrolet Colorado, 2011-2012 GMC Canyon)
2006-2015 GM Passenger Cars and Trucks with Canada OnStar Upgrade (per latest version of bulletin 15- 08-44-001) with RPO UE1 This PI was superseded to update the additional steps and information to reference all OnStar systems. Please discard PIT5236H.
Condition/Concern
Some customers may comment of various concerns, such as OnStar is inoperative, Navigation/GPS/Compass issues, and/or that the red LED is illuminated. Upon inspection, DTC B101D will be stored in the OnStar module with a related symptom code(s).
Recommendation/Instructions
Vehicles with Gen 10 OnStar System
Step 1: If campaigns 14395 or 15086 are open in Global Warranty Global Warranty Management system, please complete the campaign and evaluate OnStar operation before continuing with this PI.
Step 2: Contact the GM TAC OnStar group with the following information (DO NOT clear the DTCs):
a. OnStar Module Firmware Over-the-Air Version using GDS2.
b. OnStar Module STID(OnStar Customer Identifier) located on the OnStar Module or in the related GDS2 Data List.
c. The part number that is on the OnStar module or in the related GDS2 Data List.
d. Have all Repair Order information ready, including the customer concern, VIN, mileage, DTCs stored, repair order number, etc.
e. What is the OnStar LED status (Red, Green, Off, etc.)?
f. Press the Blue OnStar Button and note the results.
g. If DTC B101D 3C is stored in history, document customer’s complaint in detail:
• How long has this been going on?
• Whether customer was able to connect to OnStar or not ?
• If there was current GPS location on vehicle.
• Does the B101D-3C go current when attempting to call OnStar?
In some cases, GM TAC may also request photos, session logs, snapshots or additional information to assist in properly diagnosing the concern. All OnStar Systems
Start by recording the OnStar LED status, along with results from an OnStar button press and OnStar hands-free calling for inbound and outbound calls. If DTC B101D is set as CURRENT in the VCIM with any of the symptom codes listed below (except B101D 37), replace the OnStar module.
If DTC B101D 37 is stored as CURRENT or HISTORY, please refer to the latest version of PIC5492.
If DTC B101D 39, B101D 3C, or B101D F0 are stored in HISTORY, contact GM TAC with the customer concern, this PI number, and information from the
1 latest version of bulletin 03-08-46-004. DO NOT clear the DTCs at any point as the information in the module may be needed for root cause analysis.
If DTC B101D is set with a symptom code that is not listed below, or there is no symptom code at all, record a snapshot, session log, or picture of the DTC displayed on the screen and contact GM TAC with the customer concern, this PI number, and information from the latest version of bulletin 03-08-46-004. DO NOT clear the DTCs at any point as the information in the module may be needed for root cause analysis.
Symptom Codes Currently Supported by OnStar Module
DTC and Symptom Code B101D 00
Description Electronic Control Unit Hardware Malfunction (Only Supported on 2011 Chevrolet HHR and 2011 – 2012 Malibu) B101D 31 Electronic Control Unit Hardware Internal Checksum Error B101D 32 B101D 37 Electronic Control Unit Hardware General Memory Malfunction Electronic Control Unit Hardware Software Malfunction
(Only Sets in History)
B101D 38 Electronic Control Unit Hardware Supervision Software Malfunction B101D 39 Electronic Control Unit Hardware Internal Communication Malfunction (Bluetooth with RPO UPF) B101D 3C Electronic Control Unit Hardware Internal Communication Malfunction (GPS) B101D F0 Electronic Control Unit Hardware Internal Communication Malfunction (Phone) B101D F2 Internal Communication Error WIFI B101D F3 Internal Communication Error SIM
Parts Information
Refer to the Electronic Parts Catalog and/or Electronic Service Center Website for the appropriate OnStar Module part number based on the VIN. Warranty Information
For vehicles repaired under warranty use:
Labor Operation
Description
Labor Time 3422790 Communication Interface Module Replacement Use Published Labor Operation Time Additional SI Keywords
31 32 38 F0
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION
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SEOCONTENT-END
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