Product Safety Recall 25302 Front Wiper Transmission Corrosion Failure (USA Only) – 2013 Chevrolet Equinox & GMC Terrain

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Product Safety Recall
25302 Front Wiper Transmission Corrosion Failure (USA Only)

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.

Condition

General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2013 model year Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper modules of these vehicles may experience high corrosion and wear that could result in the separation of one or more ball joints from their sockets during wiper operation. If a ball joint were to separate, one or both of the windshield wipers could become inoperative. If one or both of the windshield wipers become inoperative, it could limit the driver’s visibility under certain operating conditions, which may increase the risk of a crash.

Correction

Dealers will inspect the front wiper-module. If the module has not been previously replaced with part number 84241847, then the dealers will replace it with the new module (i.e., 84241847) that has a water deflector and improved ball joints. In addition, dealers will fill the water-management hole near the passenger-side wiper-pivot and drill a small hole on the adjacent wall of the air inlet panel (AIP). If the module was previously replaced with part 84241847, then the only repair dealers need to complete is the AIP-hole repair—drilling a small hole on the adjacent wall of the AIP.

Parts Information

Quantity	Part Name	Part No.
1	Plug	15259076
1	Module Assembly – Windshield Wiper System	84241847

Parts Pre-Ship Information

Important: An initial supply of all parts for the 15259076 (Plug) and 84241847 (Windshield Wiper System Module Assembly) required to complete this recall will be pre-shipped to all impacted dealers of record. This pre-shipment is scheduled to begin and conclude the week of March 20, 2017. Pre-shipped parts will be charged to dealer’s open parts account,

Additional parts, if required, to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts. Order parts on a CSO = Customer Special Order only. DRO’s may be cancelled. All orders will be reviewed prior to being filled. Parts may have quantity limiters in effect.

Important: Due to limited initial parts availability, dealers are encouraged not to order recall parts for use as shelf stock.

Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status.

Warranty Information

Note: To avoid having to “H” route the customer reimbursement transaction for approval, it must be submitted prior to the repair transaction.

* Use this code if the new Windshield Wiper Module Assembly (PN 84241847) was previously replaced.

** Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00 administrative allowance in Net/Admin Allowance.

*** Submit $10.00 administrative allowance in Net/Admin Allowance.

Service Procedure

Note: Some previous repairs may have been completed under customer pay, warranty or goodwill. If the windshield wiper system module assembly has been replaced with part number 84241847, do not replace the windshield wiper system module assembly. This service part has the water deflector installed. On these vehicles, only the air inlet panel drain hole plug and relocation steps are required.

Note: Inspect the air inlet panel mounting tabs after the panel has been removed from the vehicle. If the tabs are damaged, install a new air inlet panel. The new service panel does not require the drain hole relocation steps outlined below.

1. Remove the windshield wiper module assembly. Refer to Windshield Wiper System Module Replacement in SI.

2. With the air inlet panel removed from the vehicle, locate the drain hole by the right side wiper shaft opening.
3. Using a 6mm (15/64 in.) drill bit, enlarge the existing hole to accept the rubber plug.

4. Measure up 11mm (3/8 in.) from the existing drain hole.
5. Mark the drill location.

6. Drill a new 6mm (15/64 in.) drain hole.

7. Plug the original drain hole with the plug listed above.
8. Install the new windshield wiper module assembly. Refer to Refer to Windshield Wiper System Module Replacement in SI.

9. Ensure the water shield is positioned correctly in the vehicle before installing the air inlet panel.

Dealer Responsibility

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.

All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.

All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.

Dealer Reports

For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.

Customer Notification

General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).

Customer Reimbursement

Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by April 30, 2018. See General Motors Service Policies and Procedures Manual, Section 6.1.11 – Product Field Action Customer Reimbursement Procedure or local Policies and Procedures, for details.

IMPORTANT SAFETY RECALL

April 2017

This notice applies to your vehicle, VIN:______________________

Dear General Motors Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2013 model year Chevrolet Equinox and GMC Terrain vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 16V582.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Jeffrey M. Boyer

Vice President

Global Vehicle Safety

Enclosure

GM Recall 25302

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