NHTSA ID Number: 10183780
Manufacturer Communication Number: 060089026Q
Summary
This warranty administration bulletin provides information on Warranty Administration – Customer Concern Not Duplicated (CCND) Labor Operation Numbers.
SEOCONTENT-START
Service Bulletin
Bulletin No.: 06-00-89-026Q Date: October, 2020
WARRANTY ADMINISTRATION
Subject: Warranty Administration – Customer Concern Not Duplicated (CCND) Labor Operation Numbers
Models: 2021 and Prior GM Passenger Cars and Trucks (Except Chevrolet
Low Cab Forward Medium Duty Models)
Attention: This bulletin also applies to any of the above models that may be Export from North America vehicles.
Below is list of the labor operations and descriptions for “Customer Concern Not Duplicated/Verified” (CCND) conditions and guidelines and examples for using them. For complete policies involving the use of CCND labor operations, please refer to the GM Service Policies & Procedures Manual.
| Customer Concern Not Duplicated Labor Operations Numbers |
Description |
Example of Proper Usage |
| 0559929 | Air/Wind Noise | Customer states there is a wind noise from the windshield area. Performed related system verification procedure in SI with no trouble found and unable to duplicate customer concern. |
| 0569929 | Waterleaks | Customer stated water was leaking from the sunroof area, followed SI diagnostics for waterleaks and was unable to duplicate the customer concern. |
| 1049929 | Interior Buzz/Squeak/Rattle | Customer states there is a rattle from the driver door when it is closed. Performed related system verification procedure in SI with no trouble found and unable to duplicate customer concern. |
| 2069939 | Keyless Entry/Theft Alarm/Memory Seats/ Lighting/Power Windows | Customer states the keyless entry transmitter does not operate. Performed related system verification procedure in SI with no trouble found and unable to duplicate concern. |
| Customer Concern Not Duplicated Labor Operations Numbers |
Description |
Example of Proper Usage |
| 2419919 | Brakes (Antilock Brake System) |
Customers states ABS / TCS / Stability Control light came on, but now it’s off. Scan tool shows history code. Cleared code, followed system verification with no trouble found and unable to duplicate concern. |
| 2429919 | Brakes (Disc Brakes) | |
| 2439919 | Brakes (Drum Brakes) | |
| 2449919 | Brakes (Hydraulic Brakes) | |
| 3019959 | Driveline/Axle (Front Drive Axle) |
Customers states driveline noise, vibration or intermittent All Wheel Drive Light On. Followed SI procedures to identify driveline noise / vibration or cause of the AWD indicator and unable to duplicate concerns. |
| 3029959 | Driveline/Axle (Propeller Shaft) | |
| 3039959 | Driveline/Axle (Rear Drive Axle) | |
| 3049959 | Driveline/Axle (Wheel Drive Shafts) | |
| 3429919 | OnStar® | Customer states that OnStar® will not connect to an advisor. Performed related system verification procedure in SI with no trouble found and unable to duplicate concern. |
| 3429969 | Entertainment/Radio/Navigation/USB/ Bluetooth | Customer states sound from the rear speakers pops or distorts. Performed related system verification procedure in SI with no trouble found and unable to duplicate concern. |
| 4029929 | Engine CCND – Engine Controls and Fuel | Customers states engine light was on with a fuel related DTC, followed system verification procedure for DTC as indicated and unable to duplicate the concern. |
|
4039949 |
Engine Cooling |
Customer states engine is overheating. Performed related system verification procedure in SI with no trouble found and unable to duplicate concern. |
| 4049939 | Engine Electrical | Customer states vehicle would not start/crank. Performed related system verification procedure in SI with no trouble found and unable to duplicate concern.
Note: Use 4041512 for battery charge & test. |
| 4049979 | 12V Battery / 12V Charging System | Customer states vehicle would not start/crank. Performed related system verification procedure in SI with no trouble found and unable to duplicate concern.
Note: Use 4041512 for battery charge & test. |
| 4059959 | Exhaust | Customer is not satisfied with exhaust, either a boom, tone, etc., followed exhaust noise diagnosis with no trouble found and unable to duplicate concern.
Determined exhaust is no different from other like vehicles. |
| 4069919 | Engine CCND – Engine Mechanical | Customer states engine making abnormal noise or leaking fluid, followed SI diagnosis for noise or leaks and was unable to duplicate customer concern. |
| 4429959 | HVAC (HVAC – Automatic) | Customer states A/C system not cold enough. Performed system verification for A/C system. Temperature is found to be within specifications. |
| 4439959 | HVAC (HVAC – Manual) | |
| 5019989 | Hybrid Electronics & Hybrid Charging | Customer states vehicle will not charge at home charging station, Performed related system verification procedure in SI with no trouble found and unable to duplicate concern. |
| 5029989 | Hybrid/EV Cooling System Plumbing | Customer states there is a leak from the cooling system, followed SI diagnosis for leaks and was unable to duplicate customer concern. |
| 6429919 | Electronics/Safety/Object Detection | Customer states the Lane Departure Warning Indicator illuminates when going around a corner. Followed SI diagnostics for Lane Departure Warning System Malfunction and was unable to duplicate the customer concern. |
| Customer Concern Not Duplicated Labor Operations Numbers | Description | Example of Proper Usage |
| 6459939 | Electronics/Airbags | Customer states the keyless entry transmitter does not operate. Performed related system verification procedure in SI with no trouble found and unable to duplicate customer concern. |
| 6619959 | Driver Monitoring | Customer states that Super Cruise is not engaging as they would expect or the steering wheel mounted light bar flashes green too often. Performed Adaptive Cruise Control Malfunction diagnostics in SI and no trouble found and unable to duplicate customer concern. |
| 6629959 | Driver Assistance Systems | Customer states issues with Active Safety related features including Forward Collision Alert / Lane Keep Assist / Adaptive Cruise Control / Side Blind Zone Alert / Viewing Cameras. Performed related system verification procedure in SI with no trouble found and unable to duplicate customer concern. This labor code is not intended to be used for any Passive Safety issues. |
| 6639959 | Parking Assistance Systems | Customer states Advanced Park Assist fails to identify some parking spots or ultrasonic parking sensors fail to operate properly. Performed related system verification procedure in SI with no trouble found and unable to duplicate concern. |
| 7029929 | Seat Heating and Cooling/Hardware. Trim and Upholstery/Power Seat | Customer states the driver front seat heater will not warm up. Performed related Front Heated Seat Malfunction procedure in SI with no trouble found and unable to duplicate customer concern. |
| 7429949 | Steering (Power Steering) | Customer states steering noise / whine when turning at parking lot speeds at cold temperatures. Followed SI procedures and was unable to duplicate. |
| 7439949 | Steering (Steering Linkage) | |
| 7449949 | Steering (Steering Wheel and Column) | |
| 8009929 | Suspension (Air Suspension) |
Customer states front suspension noise over bumps. Followed SI procedures to diagnose front suspension noise and was unable to duplicate concern. |
| 8019929 | Suspension (Automatic Level Control) | |
| 8029929 | Suspension (Electronic Suspension Control) | |
| 8039929 | Suspension (Front Suspension) | |
| 8049929 | Suspension (Rear Suspension) | |
| 8079929 | Suspension (Wheel Alignment) | |
| 8059949 | Tire Pressure Monitoring System (TPMS) | Customer states pressure value for one tire is not displayed on DIC. Performed related system verification procedure in SI with no trouble found and unable to duplicate concern. |
| 8069939 | Tires and Wheels (For Tire Pressure Monitoring System Concerns See 8059949 | Customers states a tire vibration accompanied by a thumping noise is heard at highway speeds. Road tested and checked tire balance. Unable to duplicate concerns. |
| 8429939 | Transfer Case | Customer states vehicle does switch between 2 and 4 wheel drive, followed SI diagnostics for transfer case and was unable to duplicate customer concern. |
| 8439919 | Manual Transmission-Clutch | Customers states the clutch does not engage properly when shifting, followed SI procedures for clutch feel and was unable to duplicate customer concern. |
| 8449929 | Manual Transmission | Customs states the vehicle does not shift properly, followed SI diagnostics for shift problems and was unable to duplicate the customer concern. |
| 8469959 | Automatic transmission | Customer states the vehicle does not shift properly, followed SI diagnostics for shift problems and was unable to duplicate the customer concern. |
Notice: In some cases the subject vehicle may be operating as intended but not in line with the expectations of the customer. In cases where the vehicle is operating as intended but not in line with customer expectations, service management is strongly encouraged to submit a Field Product Report (Product Information Report for Canada). Refer to the latest version of Corporate Bulletin Number
- (10-00-89-006 for Canada) for additional information on how to submit a field product
Clarification Regarding Use of CCND Engine Mechanical
- 4069919 – Engine CCND – Engine Mechanical Customer reports engine concern. Service technician collects relevant operating and
environmental conditions from customer during concern event and attempts to replicate/mitigate concern. Technician evaluates ECM for any engine diagnostic trouble codes and follows fault tree for any identified P-code(s). Technician investigates any pending Product Information and/ or Product Bulletins that may apply to the customer concern. Service technician is unable to
reproduce concern, confirms there are no pending product information bulletins and is unable to identify a problem with the vehicle. This labor operation should not be used for a MIL active complaint or non-engine related issues.
This labor operation should only be used for engine malfunction indicator lamp concerns when the technician is unable to identify a problem and/ or duplicate the concern. An engine diagnostic trouble code (Pxxxx code) must be identified in the ECM to use this labor operation. The diagnostic trouble code(s) should be documented on the technician copy of the repair order. The service technician should follow the fault tree for the identified P-code(s) and investigate any pending Product Information and/or Product Bulletins that may apply to those code(s). 4029929 labor operation should not be used for the P0700 DTC. P0700 is specific to the transmission system must be applied to a transmission labor operation.
SEOCONTENT-END
301 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| BUICK | CASCADA | 2016-2019 |
| BUICK | ENCLAVE | 2015-2021 |
| BUICK | ENCORE | 2015-2020 |
| BUICK | ENCORE GX | 2020-2021 |
| BUICK | ENVISION | 2016-2021 |
| BUICK | LACROSSE | 2015-2019 |
| BUICK | REGAL | 2015-2020 |
| BUICK | VERANO | 2015-2017 |
| CADILLAC | ATS | 2015-2019 |
| CADILLAC | CT4 | 2020-2021 |
| CADILLAC | CT5 | 2020-2021 |
| CADILLAC | CT6 | 2016-2020 |
| CADILLAC | CTS | 2015-2019 |
| CADILLAC | ELR | 2015-2017 |
| CADILLAC | ESCALADE | 2015-2021 |
| CADILLAC | ESCALADE ESV | 2015-2020 |
| CADILLAC | SRX | 2015-2016 |
| CADILLAC | XT4 | 2019-2021 |
| CADILLAC | XT5 | 2017-2021 |
| CADILLAC | XT6 | 2020-2021 |
| CADILLAC | XTS | 2015-2019 |
| CHEVROLET | AVEO | 2015-2018 |
| CHEVROLET | BLAZER | 2019-2021 |
| CHEVROLET | BOLT EV | 2017-2021 |
| CHEVROLET | CAMARO | 2015-2021 |
| CHEVROLET | CAPRICE | 2015-2017 |
| CHEVROLET | CAPTIVA | 2015-2018 |
| CHEVROLET | CHEYENNE | 2017 |
| CHEVROLET | CITY EXPRESS | 2015-2017 |
| CHEVROLET | COLORADO | 2015-2021 |
| CHEVROLET | CORVETTE | 2015-2021 |
| CHEVROLET | CRUZE | 2015-2019 |
| CHEVROLET | EQUINOX | 2015-2021 |
| CHEVROLET | EXPRESS | 2015-2021 |
| CHEVROLET | IMPALA | 2015-2020 |
| CHEVROLET | MALIBU | 2015-2021 |
| CHEVROLET | N300 | 2015-2016, 2018 |
| CHEVROLET | N300 MAX | 2017 |
| CHEVROLET | ORLANDO | 2017 |
| CHEVROLET | S10 | 2016-2018 |
| CHEVROLET | SILVERADO 1500 | 2017-2021 |
| CHEVROLET | SILVERADO 2500 | 2015-2021 |
| CHEVROLET | SILVERADO 4500HD | 2019-2020 |
| CHEVROLET | SONIC | 2015-2020 |
| CHEVROLET | SPARK | 2015-2020 |
| CHEVROLET | SPARK EV | 2015-2017 |
| CHEVROLET | SS | 2015-2017 |
| CHEVROLET | SUBURBAN | 2015-2021 |
| CHEVROLET | TAHOE | 2015-2021 |
| CHEVROLET | TRAILBLAZER | 2017-2021 |
| CHEVROLET | TRAVERSE | 2015-2021 |
| CHEVROLET | TRAX | 2015-2020 |
| CHEVROLET | VOLT | 2015-2019 |
| GMC | ACADIA | 2015-2021 |
| GMC | CANYON | 2015-2021 |
| GMC | SAVANA | 2015-2021 |
| GMC | SIERRA 1500 | 2019-2021 |
| GMC | SIERRA 2500 | 2015-2021 |
| GMC | SIERRA DENALI | 2015-2019 |
| GMC | TERRAIN | 2015-2021 |
| GMC | YUKON | 2015-2021 |
| GMC | YUKON XL | 2015-2021 |
NHTSA ID Number: 10174301
Manufacturer Communication Number: 060089026P
Summary
This warranty administration bulletin provides information on Warranty Administration ? Customer Concern Not Duplicated (CCND) Labor Operation Numbers.
1 Associated Document
Manufacturer Communications
Bulletin No.: 06-00-89-026P
Date: March, 2020
1 Associated Document
Manufacturer Communications
Bulletin No.: 06-00-89-026Q
Date: October, 2020
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