15042 – HVAC Connector Wire Failure – 2006–2010 HUMMER

SEOCONTENT-START

Subject:	HVAC Connector Wire Failure
Models:	2006–2010 HUMMER H3
	2009–2010 HUMMER H3T

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.

Condition

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2006-2010 model year HUMMER H3 and 2009-2010 model year HUMMER H3T vehicles.

The connector module that controls the blower motor speed in the heat/vent/air conditioning (HVAC) system may overheat under extended operational periods at high and medium-high blower speeds.

If this condition occurs, there is the risk that the heat generated could melt the plastic surrounding the connector module, which increases the risk of a fire.

Correction

Dealers are to replace the female connector and harness.

Vehicles Involved

All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle History screen in GM Global Warranty Management system.

Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs.

It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.

For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers.

Dealers will not have a report available if they have no involved vehicles currently assigned.

The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records.

The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries.

Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.

Parts Information

Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCCA).

Please refer to your “involved vehicles listing” before ordering parts. This part will be on Order Writing control initially and all DRO’s (Daily Replenishment Orders) will cancel.  Dealers can place orders CSO (Customer Special Order).

In emergency situations a dealer should place a SPAC case and the orders will be processed in the order received.

For Export: Please contact CCA’s Export Order Fulfillment group to place the order on your behalf.

Part Number	Description	Quantity/ Vehicle
84014104	HVAC Harness	1
10397098	Blower Motor Resistor	1

Service Procedure

1. Move the passenger seat to the rearward position.
2. Remove the passenger front side door sill plate. Refer to Front Side Door Sill Trim Plate Replacement in SI.
3. Remove the passenger cowl side trim panel. Refer to Cowl Side Trim Panel Replacement in SI.
4. Unclip the instrument panel (I/P) courtesy lamp – right in the passenger footwell.

Note: LH drive vehicle shown, RH drive similar

5. Disconnect the electrical connector from the blower motor resistor assembly (2).
6. Remove the blower motor resistor assembly. Refer to Blower Motor Resistor Assembly Replacement (Left Hand Drive) or Blower Motor Resistor Assembly Replacement (Right Hand Drive) in SI.
7. Disconnect the electrical connector from the blower motor high speed relay.
8. Disconnect the electrical connector from the blower motor.
9. Open the I/P compartment door.
10. Disconnect the I/P compartment dampener from the right side.
11. Apply moderate inward pressure on the sides of the I/P compartment door to allow it to drop down.

12. Disconnect the electrical connector (1) from the Heating, Ventilation, and Air Conditioning (HVAC) module.

13. Disconnect the electrical connector (1) from the air inlet valve actuator to allow clearance to remove the harness.
14. Remove the harness from the vehicle.
15. Install the new harness in the vehicle.
16. Connect the electrical connector to the air inlet valve actuator.
17. Connect the electrical connector to the HVAC module.
18. Raise the I/P compartment door by applying moderate inward pressure and connect the I/P compartment dampener.
19. Close the I/P compartment door.
20. Connect the electrical connector to the blower motor.
21. Connect the electrical connector to the blower motor high speed relay.
22. Install the new blower motor resistor assembly. Refer to Blower Motor Resistor Assembly Replacement (Left Hand Drive) or Blower Motor Resistor Assembly Replacement (Right Hand Drive) in SI.
23. Connect the electrical connector to the blower motor resistor assembly.
24. Reinstall the I/P courtesy lamp – right in the passenger footwell.
25. Reinstall the passenger cowl side trim panel. Refer to Cowl Side Trim Panel Replacement in SI.
26. Reinstall the passenger front side door sill plate. Refer to Front Side Door Sill Trim Plate Replacement in SI.
27. Reposition the seat to its original location.

Customer Reimbursement – For US

Customer requests for reimbursement of previously paid repairs for the recall condition are to be submitted to the dealer by February 28, 2017, unless otherwise specified by state law.

If this is not convenient for the customer, the customer may mail the completed Customer Reimbursement Request Form and all required documents to the GM Customer Assistance Center.

All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement.

Any questions or concerns should be reviewed with your GM representative prior to processing the request.

When a customer requests reimbursement, they must provide the following:

• A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect.
• The name and address of the person who paid for the repair.
• Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair.

Important: GM requires dealers to approve or deny a reimbursement request within 30 days of receipt. If a reimbursement request is approved, the dealer should immediately issue a check to the customer and submit an appropriate warranty transaction for the incurred expense. If a reimbursement request is denied, the dealer MUST provide the customer with a clear and concise explanation, in writing, as to why the request was denied. The bottom portion of the Customer Reimbursement Request Form may be used for this purpose. If the denial was due to missing documents, the customer can resubmit the request when the missing documents are obtained, as long as it is still within the allowed reimbursement period.

Warranty transactions for customer reimbursement of previously paid repairs are to be submitted as required by GM Global Warranty Management. Additional information can also be found in Warranty Administration Bulletin 11-00-89-004.

Customer Reimbursement – For Canada and Export

Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by February 28, 2016.

When a customer requests reimbursement, they must provide the following:

— Proof of ownership at time of repair.

— Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.

All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request.

Warranty Transaction Information

Submit a transaction using the table below. All transactions should be submitted as a ZFAT transaction type, unless noted otherwise.

Note: To avoid having to “H” route the customer reimbursement transaction for approval, it must be submitted prior to the repair transaction.

Note: Customer reimbursement will not close this recall. The service procedure must also be performed on the vehicle.

* The amount identified in “Net Item” should represent the dollar amount reimbursed to the customer.

Customer Notification – For US and Canada

General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).

Customer Notification – For Export

Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act.

For owners outside these areas, dealers should notify customers using the attached sample letter.

Dealer Recall Responsibility – For US and Export

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair.

A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.

If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.

To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible.

In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.

Dealer Recall Responsibility — All

All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles.

Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.

All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin.

Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer.

Arrangements are to be made to make the required correction according to the instructions contained in this bulletin.

A copy of the customer letter is provided in this bulletin for your use in contacting customers.

Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.

February 2016

Dear General Motors Customer:

This notice applies to your vehicle, VIN: _____________________________________

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2006-2010 HUMMER H3 model year and 2009-2010 model year HUMMER H3T vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.

Division	Number	Text Telephones (TTY)
HUMMER	1-800-732-5493	1-800-833-6537
Puerto Rico – English	1-800-496-9992
Puerto Rico – Español	1-800-496-9993
Virgin Islands	1-800-496-9994

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 15V421.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Jeffrey M. Boyer

Vice President

Global Vehicle Safety

GM Recall #15042