NHTSA ID Number: 10201106
Manufacturer Communication Number: 15-NA-008
Summary
Voice recognition/Voice Command Poor or Erratic Performance
3 Affected Products
Vehicles
When calling using voice recognition/voice command, the system inserts #6, substitutes a different number randomly, or all numbers repeated back are wrong.
Poor grounding of the microphone through the ground circuit in the module can cause poor or erratic performance of the system.
Correction
Locate the Onstar module (Telematics Communication Interface Control Module) in the vehicle.
Disconnect the small 12 way X2 connector, and move circuit 5152 PK/BK wire from cavity 12 to correct ground cavity 5. Reinsert connector and complete the repair.
Tip: Use Terminal Removal Tool J-38125-559 from the J-38125 Terminal Repair Kit.
If you encounter a vehicle with this condition, please refer to Service Update #15663.
SEOCONTENT-START
Bulletin No.: 15-NA-008 Date: Dec-2015 Subject: Voice Recognition/Voice Command Poor or Erratic Performance Attention: This Bulletin also applies to any models that may be Export vehicles. Brand: Model: Model Year: VIN: Engine: Transmission: from to from to Buick, Chevrolet, GMC Enclave, Traverse, Acadia with UE1 2016 2016 SOP 2016 1GNKVHKD7G J156136 All All If you encounter a vehicle with this condition, please refer to Service Update #15663. Version 2 Modified December 10, 2015 – Removing Condition and Cause sections and referring dealers to Service Update #15663.
SEOCONTENT-END
1 Associated Document
Manufacturer Communications
Bulletin No.: 15-NA-008
Date: Dec-2015
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