A232424320 Intermittent Instrument Panel Blackout – 2024 Buick Encore GX, Envista, & Chevrolet Trax

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November 6, 2023 NHTSA CAMPAIGN NUMBER: 23V744000

Blank Instrument Panel Display

A blank instrument panel will not show critical information, such as vehicle speed and warning lights, increasing the risk of a crash.

 

NHTSA Campaign Number: 23V744

Manufacturer General Motors, LLC

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 60,154

 

Summary

General Motors, LLC (GM) is recalling certain 2024 Buick Encore GX, Envista, and Chevrolet Trax vehicles. The software in the Virtual Cockpit Unit Module (VCU) may cause the instrument panel display to intermittently go blank at vehicle startup or while driving.

 

Remedy

The VCU software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters are expected to be mailed December 22, 2023. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM’s number for this recall is A232424320.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


Safety Recall
A232424320 Intermittent Instrument Panel Blackout

Release Date: November 2023
Revision: 01

 

Condition

General Motors has decided to conduct a safety recall for certain 2024 model year Buick Encore GX and Envista and Chevrolet Trax vehicles. The Virtual Cockpit Unit Module (VCU) in these vehicles may contain software that can cause the instrument panel display to intermittently blackout at vehicle startup or while driving. If the instrument panel display blacks out while driving, it may cause unnecessary diversion of the driver’s attention, increasing the risk of a crash.

 

Correction

General Motors will update the software in the vehicles’ Virtual Cockpit Unit Module (VCU) to correct the condition. Vehicles that received updated software through GM’s previously launched service update bulletin are not included in this recall.

 

Parts

No parts are required for this repair.

 

Service Procedure

1. Reprogram the radio. On the SPS Supported Controllers screen, select A11 RadioUSB Copy/ USB File Transfer. Refer to A11 Radio: Programming and Setup in SI.

2. Reprogram the radio. On the SPS Supported Controllers screen, select A11 Radio – Programming and then follow the on-screen instructions. Refer to A11 Radio: Programming and Setup in SI.

3. Clear DTCs.

 

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Frequently Asked Questions (FAQs) for Safety Recall A232424320
Intermittent Instrument Panel Blackout

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety Recall identified above.

Q1) Which vehicles are involved?

A1) General Motors has decided to conduct a safety recall for certain 2024 model year Buick Encore GX and Envista and Chevrolet Trax vehicles.

 

Q2) What is the issue or condition?

A2) The Virtual Cockpit Unit Module (VCU) in these vehicles may contain software that can cause the instrument panel display to intermittently blackout at vehicle startup or while driving.

 

Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?

A3) None

 

Q4) What is the remedy/repair?

A4) General Motors will update the software in the vehicles’ Virtual Cockpit Unit Module (VCU) to correct the condition. Owners who have accepted applicable terms and conditions will have the opportunity to accept these software changes using wireless over-the-air (OTA) technology without having to bring their vehicle to a dealership. Alternatively, owners may schedule to have the updates performed at a GM dealer.

 

Q5) What is the safety risk? Is the vehicle safe to drive?

A5) If the instrument panel display blacks out while driving, it may cause unnecessary diversion of the driver’s attention, increasing the risk of a crash.

 

Q6) Does the customer have to pay for this remedy/repair?

A6) No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?

A7) Yes, please see the attached bulletin for details.

 

Q8) What should customers do until recall repairs can be completed? Are there any special instructions?

A8) If special instructions are provided, they will be included in the notification letters to customers.

 

Q9) How can customers check to see if their vehicle is involved in this field action?

A9) Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://experience.gm.com/ownercenter/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?

A10) Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.

 


Chronology :

On August 17, 2023, GM’s Safety and Field Action Decision Authority (SFADA) decided to issue a service update bulletin to update the VCU software in certain 2024 Buick Encore GX, Envista, and Chevrolet Trax vehicles to correct an issue where the VCU software could, on rare occasions, cause the instrument panel display to intermittently go black. On September 19, 2023, GM Korea representatives met with officials from the Korea Automobile Testing & Research Institute (KATRI), during which KATRI indicated that it would require that this condition be corrected through a safety recall rather than a service update.

GM is aware of 255 complaints globally (out of 75,677 vehicles) of instrument panel blackout received from May 12, 2023 to September 25, 2023. GM is not aware of any accidents or injuries associated with this condition. On October 30, 2023, and in response to KATRI’s demand, GM’s Safety and Field Action Decision Authority decided to conduct this previously launched field action as a safety recall.

 


3 Affected Products

Vehicles

MAKE MODEL YEAR
BUICK ENCORE GX 2024
BUICK ENVISTA 2024
CHEVROLET TRAX 2024

 


13 Associated Documents

Recall 573 Report – 11/21/2023

RCLRPT-23V744-5341.PDF 215.021KB

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Remedy Instructions and TSB

RCRIT-23V744-4396.pdf 443.95KB

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Defect Notice 573 Report

RCLRPT-23V744-6331.PDF 214.969KB

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Manufacturer Notices(to Dealers,etc) – Dealer Message re A232424320 – Safety Recall Intermittent Instrument Panel Blackout

RCMN-23V744-0200.pdf 162.717KB

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Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall A232424320 Intermittent Instrument Panel Blackout

RMISC-23V744-2691.pdf 98.865KB

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Manufacturer Notices(to Dealers,etc)

RCMN-23V744-4698.pdf 163.121KB

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Recall Acknowledgement

RCAK-23V744-2718.pdf 645.523KB

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Remedy Instructions and TSB

RCRIT-23V744-1729.pdf 463.431KB

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Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall A232424320 Intermittent Instrument Panel Blackout

RMISC-23V744-0140.pdf 98.865KB

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Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall A232424320 Intermittent Instrument Panel Blackout

RMISC-23V744-8460.pdf 99.09KB

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Recall 573 Report – 11/21/23

RCLRPT-23V744-5151.PDF 215.021KB

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Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION: A232424320-02 – Safety Recall Intermittent Instrument Panel Blackout Revised Correction Statement

RCMN-23V744-1545.pdf 119.559KB

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Remedy Instructions and TSB

RCRIT-23V744-7284.pdf 466.314KB

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Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V744&docType=RCL

 


 

Reprogramming

GM Diagnostic/Programming (TIS2Web)

 

Approved J2534 Device with TIS2WEB can reprogram 1996 and later All GM Modules.

To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle's 17 character Vehicle Identification Number (VIN) and select 'Get CAL ID’.

You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.

The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.

The following are the supported interface tools:

 
 
 
A232424320 Intermittent Instrument Panel Blackout - 2024 Buick Encore GX, Envista, & Chevrolet Trax | small light Bosch Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles
A232424320 Intermittent Instrument Panel Blackout - 2024 Buick Encore GX, Envista, & Chevrolet Trax | small light CarDAQ-M Auto Universal Diagnostic Scanner and Programming Tool VSI J2534
A232424320 Intermittent Instrument Panel Blackout - 2024 Buick Encore GX, Envista, & Chevrolet Trax | small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
A232424320 Intermittent Instrument Panel Blackout - 2024 Buick Encore GX, Envista, & Chevrolet Trax | small light CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
A232424320 Intermittent Instrument Panel Blackout - 2024 Buick Encore GX, Envista, & Chevrolet Trax | small light RAP2 OEM J2534 Remote Reprogramming Tool
A232424320 Intermittent Instrument Panel Blackout - 2024 Buick Encore GX, Envista, & Chevrolet Trax | small light Drew Technologies (DRWMONGGM) Mongoose GM Vehicle Interface (VPW/CAN) J2534
A232424320 Intermittent Instrument Panel Blackout - 2024 Buick Encore GX, Envista, & Chevrolet Trax | small light Mongoose-Plus J2534 OEM Vehicle Interface Cable - GM OEM Reprogramming and Diagnostics
A232424320 Intermittent Instrument Panel Blackout - 2024 Buick Encore GX, Envista, & Chevrolet Trax | small light Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool
A232424320 Intermittent Instrument Panel Blackout - 2024 Buick Encore GX, Envista, & Chevrolet Trax | small light Mongoose-Plus J2534 OEM Vehicle Interface Cable - OEM Reprogramming and Diagnostics for GM
A232424320 Intermittent Instrument Panel Blackout - 2024 Buick Encore GX, Envista, & Chevrolet Trax | small light BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
A232424320 Intermittent Instrument Panel Blackout - 2024 Buick Encore GX, Envista, & Chevrolet Trax | small light Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
A232424320 Intermittent Instrument Panel Blackout - 2024 Buick Encore GX, Envista, & Chevrolet Trax | small light VXDIAG VCX Nano Compatible for GM/OPEL with GDS2 and Tech2WIN System Diagnostic Tool
A232424320 Intermittent Instrument Panel Blackout - 2024 Buick Encore GX, Envista, & Chevrolet Trax | small light GODIAG J2534

 

The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.

Servicing the next generation Global A vehicles will require the diagnostic software, GDS2, Global Diagnostic System 2 running on a local PC device while the MDI is connected to the vehicle. The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles.

The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.

www.acdelcotds.com

 


 

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Last update on 2024-02-16 / Affiliate links / Images from Amazon Product Advertising API

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