N232407300 Open Ground May Not Be Detected – Webasto Portable Charging Cords (Gen 3)

August 31, 2023 NHTSA CAMPAIGN NUMBER: 23E065000

Portable Charging Cord May Cause Electric Shock

A portable charging cord that loses its ground connection while in use may result in electric shock, increasing the risk of injury.

 

NHTSA Campaign Number: 23E065

Manufacturer General Motors, LLC

Components EQUIPMENT

Potential Number of Units Affected 9,423

 

Summary

General Motors, LLC (GM) is recalling certain Webasto Portable Charging Cords (Gen 3), with part number 24044913. These charging cords contain incorrect software and may fail to discontinue charging if the ground connection is lost.

 

Remedy

Dealers will inspect and replace the portable charging cord as necessary, free of charge. Owner notification letters are expected to be mailed October 16, 2023. Owners may contact GM customer service at 1-888-988-7267. GM’s number for this recall is N2324073000.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


Condition

General Motors has decided that a defect which relates to motor vehicle safety may exist in certain Webasto high-voltage portable charging cords provided with certain 2022 – 2023 model year Chevrolet Bolt EUV vehicles. These charging cords contain incorrect software and may fail to discontinue charging if the ground connection is lost. Someone charging the vehicle with the portable charging cord may be exposed to an unprotected high voltage if the cordset loses its ground connection while in use, increasing the risk of a very brief electrical shock.

 

Correction

Dealers will inspect the portable charging cord and replace if necessary.

 


Frequently Asked Questions (FAQs) for Safety Recall N232407300
Open Ground May Not Be Detected

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety Recall identified above.

 

Q1) Which vehicles are involved?

A1) General Motors has decided that a defect which relates to motor vehicle safety may exist in certain Webasto high-voltage portable charging cords provided with certain 2022 – 2023 model year Chevrolet Bolt EUV vehicles.

 

Q2) What is the issue or condition?

A2) These charging cords contain incorrect software and may fail to discontinue charging if the ground connection is lost.

 

Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?

A3) None.

 

Q4) What is the remedy/repair?

A4) Dealers will inspect the portable charging cord and replace if necessary.

 

Q5) What is the safety risk?  Is the vehicle safe to drive?

A5) Someone charging the vehicle with the portable charging cord may be exposed to an unprotected high voltage if the cordset loses its ground connection while in use, increasing the risk of a very brief electrical shock.

 

Q6) Does the customer have to pay for this remedy/repair?

A6) No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?

A7) This bulletin contains an inspection procedure until remedy parts become available. It is estimated that a very small percentage of the involved vehicles will fail the inspection and require part replacement.  Vehicles that are in Dealer Inventory that Do Not Pass the inspection procedure MUST be held and NOT SOLD or Delivered until remedy parts are available (use “Inspection Only – Vehicle Did Not Pass Inspection and Will Require Repair – claim submission will not close field action” labor code 9106966. Vehicles that pass this inspection procedure should be closed using the “Inspect Only – Vehicle Passed Inspection (No Further Action Required)” labor code 9106965.

 

Q8) What should customers do until recall repairs can be completed?  Are there any special instructions?

A8) If special instructions are provided, they will be included in the notification letters to customers.

 

Q9) How can customers check to see if their vehicle is involved in this field action?

A9) Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation? 

A10) Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall.  Please refer to Warranty Administration Bulletin #17-NA-073:  Field Action Courtesy Transportation Policy for further information.

 


Chronology :

On March 8, 2023, during a supplier plant audit, GM’s quality engineer discovered an incorrect hardware / software combination being used to produce portable charging cords for the Chevrolet Bolt EUV. Following a review of the issue on April 18, 2023, the issue was reported to GM’s Speak Up For Safety (SUFS) program. GM opened a product investigation on May 9, 2023.

GM’s investigation determined that the mismatch between software and hardware in the suspect charging cords may, under certain circumstances, not allow the software to sufficiently interpret information from monitored circuitry. This could result in failure of the cord assembly’s internal processor to properly detect a ground loss and, in response, fail to halt further charging quickly enough to prevent shock. Testing conducted between August 10 and August 18, 2023, concluded that under certain ground loss conditions, at high ambient temperatures, these units may not correctly interrupt charging. In such limited circumstances, a user could experience a small electric shock for 1/40th of a second.

GM’s investigator obtained 374 specific serial numbers for affected parts from GM’s supplier and traced these to GM’s production period when vehicles may have been shipped with suspect parts. GM produced 10,825 potentially affected vehicles during this period of which 9,423 are in the US. GM is not aware of any field incidents related to this condition.

On August 24, 2023, GM’s Safety and Field Action Decision Authority decided to conduct an equipment safety recall.

 


1 Affected Product

Equipment

BRAND PART NO. PRODUCTION DATES
WEBASTO PORTABLE CHARGING CORDSET

 


5 Associated Documents

Recall Acknowledgement

RCAK-23E065-5578.pdf 645.542KB

RCAK-23E065-5578

 


Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N232407300 Open Ground May Not Be Detected

RMISC-23E065-1764.pdf 103.313KB

RMISC-23E065-1764

 


Remedy Instructions and TSB

RCRIT-23E065-7627.pdf 310.391KB

RCRIT-23E065-7627

 


Manufacturer Notices(to Dealers,etc) – Dealer Message re N232407300 – Safety Recall Open Ground May Not Be Detected

RCMN-23E065-1182.pdf 169.137KB

RCMN-23E065-1182

 


Defect Notice 573 Report

RCLRPT-23E065-4480.PDF 214.637KB

RCLRPT-23E065-4480

 


Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23E065&docType=RCL

 


 

SaleBestseller No. 1
ChargePoint Home Flex Level 2 WiFi Enabled 240 Volt NEMA 6-50 Plug Electric Vehicle EV Charger for Plug in or Hardwired Indoor Outdoor Setup w/Cable
  • CHARGE YOUR EV FASTER: Level 2 electric vehicle charging station compatible with any EV charges up to 9Xs faster than a standard wall outlet
  • UNIVERSAL EV CHARGER: Tested on leading EV models: Chevrolet Bolt EV, Volvo Recharge, Polestar, Hyundai Kona and Ioniq, Kira NIRO, Nissan LEAF, Tesla, Toyota Prius Prime, BMW i3, Honda Clarity, Chrysler Pacifica, Jaguar I-PACE, and more
  • SMARTHOME AND WIFI ENABLED: Set a convenient charging schedule with the ChargePoint app, compatible with Alexa devices
  • UP TO 50 AMPS: Energy Star rated electric car charging station features flexible amperage settings from 16 to 50 amps
  • FEATURES: Easy indoor or outdoor installation by an electrician; Plug-in or hardwired installation available; Plug-in installation requires circuits rated 40A or 50A; Voltage: 240 V; Cable length: 23 feet
SaleBestseller No. 2
AIMILER Level 2 Electric Vehicle (EV) Charger(32Amp, 220V-240V, NEMA 14-50 Plug), 25ft Cable ETL/Energy Star Portable Indoor/Outdoor EVSE SAE J1772 EV Car Charging Station w/Delay Timer, WiFi Enabled
  • ❤ [Operating Regulations]: 👍Work Voltage: 200V-270V, suggest 220V or 240V; 👍Socket: Only works with Nema 14-50 plug-in socket; 👍Doesn't charge: Your charging mode is "APP Start", pull out the charging gun, long press "Ⓐ Button" and switch to "Plug-and-Play" mode, then it will work well. 👍Can't adjust the current by APP: Stop the charging, then you can adjust current.(Because adjust the current when charging may cause abnormalities)
  • ❤ [6X Faster with ETL and Energy Star Listed, Meets the Safety Criteria Defined by: SAE J1772, UL2231-1/-2, UL 991, UL 2231, UL 2251, UL1998 and UL 2594 & Compatible with all EVs and PHEVs Sold in North America]: Say goodbye to slow level 1 ev charger and enjoy 6X faster charging. Designed with J1772 TYPE 1 standard connector, compatible with Tesla (Adaptor Needed), Ford, GM, Nissan, Audi, Kia, Honda, BMW, Kia, Hyundai, Gmc, Chevy, etc.
  • ❤ [Up to 7.68kWh High Speed Charging & Adjustable Amperage from 16A to 32A]: Maximum current output of 32 Amps for 40A circuit breaker, 24 Amps for 30A circuit breaker, or 16 Amps for 20A circuit breaker. Charge Rate: 22-25 miles per hour at 32A, 15-18 miles per hour at 24A and 10-12 miles per hour at 16A. (Kindly note: Some cars may turn down the current automatically when the voltage is unstable.)
  • ❤ [Smart LED Screen Display & Touch Control]: Clearly show the Amperage, charging speed, input voltage, delay time, charge safely. For the touch buttons: 1. Pull out the charging gun, otherwise the touch buttons will no respond; 2. Long press "Ⓐ" to switch "Plug-and-Play" or "APP Start" charging modes(You can switch to "Plug and Play" mode if doesn't charge after plugged); 3. Short press "Ⓐ" to adjust the amperage from 16A to 32A by needs.
  • ❤ [Smart APP Control, Real-time Monitor and Appoint The Charging Start Time, Save your Money]: You can search "Smart life" by Apple store or Google Store, which allows your vehicles to be charged during off-peak period by setting the charging start time, save money on the electricity bills. Check the charging cost, history, fully-charged notification, track the charging status, and adjust the current before the charging.
Bestseller No. 3
Tesla Wall Connector - Electric Vehicle (EV) Charger - Level 2 - up to 48A with 24' Cable
  • COMPATIBILITY: Wall Connector is compatible with all Tesla models: Model S, Model 3, Model X and Model Y.
  • CHARGING SPEED: Up to 44 miles of range per hour of charge, with up to 11.5 kW / 48 amp output, depending on Tesla model and breaker size.
  • CONVENIENCE: Indoor or outdoor installation (by your own electrician or one of the 1,400+ Tesla Certified Electricians) with variable amperage that allows max output to be customized to an existing power supply and supports any output up to 48A. Possible max output configurations include: 48A, 40A, 32A, 24A, 16A, 12A.
  • CONNECTIVITY: Connecting the Wall Connector to a local Wi-Fi network enables over-the-air firmware updates for continual product improvements and remote access control.
  • POWER-SHARE: Power-share is ideal for locations that need to charge more than one Tesla at the same time. This functionality allows up to six Wall Connectors to be linked for efficient power management.
Bestseller No. 4
Autel Home Smart Electric Vehicle (EV) Charger up to 50Amp,Level 2 EV Charger,Energy Star, CSA,Wi-Fi and Bluetooth Enabled EVSE, 25-Foot Cable
  • Trusted Brand: AUTEL has been leading the global automotive diagnostic industry since 2004. The latest AUTEL AC Home Level 2 EV Charger provides you with a safer, more intelligent, and fast charging experience.
  • Level 2 EV Charging: The MaxiCharger Home is a 240 Volt electric vehicle (EV) charging station that can charge any EV or plug-in hybrid up to 9X faster than a Level 1 (120 Volt) regular outlet charger. The ev charger power output range of 6 amps up to 50 amps allows you to choose the charging speed that fits your lifestyle and home.
  • Wide Compatibility: This MaxiCharger hardwired EV charger is a 240V-50 Amp Level 2 Charger compatible with all EV and Hybrid Plug-in vehicles. Bluetooth, Wi-Fi, Ethernet, CAN, RS485. A three-year limited warranty covers the unit.
  • Smart and Convenient Mobile App: Manage your charging easily, intelligently, and insightfully. The advanced Autel Charge mobile app allows you to track, manage, schedule, and optimize smart EV charging anytime to take advantage of off-peak electricity rates.
  • CSA Certified Safe and Reliable: Tested to UL safety standards by CSA, a Nationally Recognized Testing Laboratory (NRTL), the Autel MaxiCharger qualifies for local rebates and incentives. A NEMA 4X protection rating provides safe and reliable indoor and outdoor usage in any climate.
Bestseller No. 5
DAOLAR Wall Mount Connector Holster Dock - Nozzle Holster Dock Charging Cable Organizer for All SAE J1772 EVSE Electric Vehicle EV Charger Holder
  • 【Makes For A Nice Setup】DAOLAR dock and hook combination is truly the perfect accessory for your EV charger. It is a simple addition that will have a huge impact to the outlook of your garage. The design concept is to keep your space organized and protect your charger from damage
  • 【Heavy Duty and Durable】Heavy duty metal makes this charger holder extremely durable that can hold your EV Charger steady,and super easy to clean
  • 【Perfect Fit All J1772 Plug】Highly recommend to anyone who want to mount standard J1772 type connector, indoors or outdoors
  • 【Simple to Use】Simple insert and click the EV charging nozzle. The long charging cables can be easily coiled up and hung on the deep J hook
  • 【No Cable Mess】Our cable organizer keeps your space clean by providing your wall ev charger with a safety storage holder - preventing kinking or tangling - so it stays ready for the next charge
SaleBestseller No. 6
Grizzl-E Level 2 Electric Vehicle (EV) Charger up to 40 Amp, UL Certified Indoor/Outdoor Electric Car Fast Wall Charging Station, NEMA 14-50 Plug, 24 feet Premium Cable, Classic Black
  • Grizzl-E Classic NEMA 14-50 Plug with 24 Feet Premium Cable is a simple, powerful, heavy-duty and portable Electric Vehicle Charging Station which is suitable for normal and cold weather. Compatible with all EVs and PHEVs sold in North America.
  • UL Full Tested and Certified. Eligible for Federal rebate program. IP67 (Water resistant), Fire resistant. Over Current, Over Voltage , Under Voltage, Missing Diode, Ground Fault, and Over Temperature Protections. Self-Monitoring and Recovery, Power Outage Recovery. Built in GFCI.
  • Fast charging and adjustable amperage: 40A, 32A, 24A, 16A. Maximum current output of 40 Amps for 50A circuit breaker, 32 Amps for 40A circuit breaker, 24 Amps for 30A circuit breaker, or 16 Amps for 20A circuit breaker. Charge Rate: 28-30 miles per hour at 40A, 22-25 miles per hour at 32A, 15-18 miles per hour at 24A and 10-12 miles per hour at 16A.
  • Easy to install and use. Save hundreds of dollars on installation : just install a simple 14-50R outlet and you are ready to plug in your Grizzl-E. Easily transportable. Simple to remove from the mounting bracket and transport between different locations. NEMA-4 water and air tight metal enclosure. More power and output configurations for your money than any other charging station.
SaleBestseller No. 7
ShockFlo Level 1-2 EV Charger,16 Amp 110-240V 21ft Portable Electric Vehicle Charger,NEMA 6-20 Plug with NEMA 5-15 Adapter for J1772 Electric Cars
  • 🔋𝟒𝐗 𝐅𝐚𝐬𝐭𝐞𝐫 𝐂𝐡𝐚𝐫𝐠𝐢𝐧𝐠: ShockFlo level 2 EV Charger charging 4X speed than a standard charger. Getting 44 miles in 4 hours (Charging Power: 240V, 16A, 3.8KW ). Equipped with 𝐍𝐄𝐌𝐀 𝟔-𝟐𝟎 𝐏𝐥𝐮𝐠 (𝐥𝐞𝐯𝐞𝐥 𝟐 𝐜𝐢𝐫𝐜𝐮𝐢𝐭𝐬, 𝟐𝟒𝟎𝐕), 𝐚𝐧𝐝 𝐚𝐝𝐚𝐩𝐭𝐞𝐫 𝐭𝐨 𝐍𝐄𝐌𝐀 𝟓-𝟏𝟓𝐏 (𝐥𝐞𝐯𝐞𝐥 𝟏 𝐜𝐢𝐫𝐜𝐮𝐢𝐭𝐬,𝟏𝟏𝟎𝐕). Match different circuits with ease, charging your car more freely at home or outdoors. 🌟(𝐍𝐨𝐭𝐞: EV Charger will charge slowly when charging 80% or temperature rises to a high point for safety of your car)
  • 🚗𝐂𝐨𝐦𝐩𝐚𝐭𝐢𝐛𝐥𝐞 𝐰𝐢𝐭𝐡 𝐀𝐥𝐥 𝐉𝟏𝟕𝟕𝟐 𝐄𝐕𝐬 𝐂𝐡𝐚𝐫𝐠𝐢𝐧𝐠 𝐏𝐨𝐫𝐭: Shockflo level 1 EV charger used for all J1772 electric vehicles and plug-in hybrids.Including Ford, GM, Nissan Leaf Series, Audi e-tron, Kia, Honda (Clarity Electric/PHEV), BMW (i3, 5 Series), Chevrolet (Volt,Bolt), Toyota (Prius Prime,RAV4 Prime), and Hyundai (Ioniq, Kona), Ford (Fusion Energi) and more.
  • ✅𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐞𝐝 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞, 𝐂𝐡𝐚𝐫𝐠𝐞𝐫 𝐌𝐨𝐫𝐞 𝐒𝐚𝐟𝐞𝐫: Feature with FCC international certified and built-in against lightning protection, current leakage, grounding, low-voltage, over-voltage, over-charge, over-heat and over-current etc upgrade protect system. Besides, the EV Charger will auto power off when fully charged; ensuring the safety of your car. We suggest you add a circuit breaker to your home circuit for more safe.
  • 👜𝐏𝐨𝐫𝐭𝐚𝐛𝐥𝐞 𝐄𝐕 𝐂𝐡𝐚𝐫𝐠𝐞𝐫: With storage bag, you can carry it out everywhere easily and not take up space. The control box and j1772 charger are made of anti-rolling and anti-scratch material and feature IP65 waterproof. EV charger level 1 works from -40℉ to 131℉. It is friendly to use outdoors or at home. ⚠️Warm Tips: We suggest you better not be exposed to sun directly due to it will lead to a rising temperature, which affects charging power or automatic power off(not affect the use of next time)
  • 🚗𝐏𝐥𝐮𝐠-𝐩𝐥𝐚𝐲 𝐟𝐨𝐫 𝐄𝐯𝐞𝐫𝐲𝐰𝐡𝐞𝐫𝐞:Shockflo EV charger feature with 21FT charging cable, it is long enough for most driveways or garages. And plug-play design ensures you charge your car more conveniently and faster without any installation. And LED indicator lights make you master the charging state easily.
Bestseller No. 8
Autel MaxiCharger Home Electric Vehicle (EV) Charger, up to 50 Amp, 240V, Level 2 WiFi and Bluetooth Enabled EVSE, Hardwired, Indoor/Outdoor, 25-Foot Cable with Separate Holster, Silver
  • Engineered by Autel, the industry-leader in automotive diagnostic tools since 2004, the MaxiCharger Home is a Level 2, 240 Volt electric vehicle (EV) charging station that can charge any EV or plug-in hybrid up to 9X faster than a Level 1 regular outlet charger.
  • The advanced Autel Charge mobile app allows you to track, manage, schedule, and optimize smart EV charging anytime to take advantage of off-peak electricity rates. Adjustable power output up to 50 Amps allows you to choose what works best for your home and lifestyle, helping to avoid costly electrical upgrades.
  • A durable 25-foot cable, sturdy construction, and high-grade materials provide maximum weather resistance. A NEMA 4X protection rating provids safe and reliable indoor and outdoor usage in any climate.
  • Wi-Fi, Bluetooth, and Ethernet connectivity options ensure automatic OTA (over-the-air) firmware updates and seamless connectivity and communication with your mobile device. The optional start and stop RFID card functionality can prevent unauthorized use.
  • A 3-year warranty, 24/7 support from the best-in-class charging stations customer service, and automatic updates will deliver safe and secure electric vehicle charging for years to come.
Bestseller No. 9
TELGEOOT EV Charger Holder with Screws Wall Mount Holster Dock for SAE J1772 Electric Vehicle EV Charger Holder
  • HOLD CHARGING CABLE GOOD: This wall-mounted ev charger holder is indeed the perfect accessory. Even easier to store charging cable when not in use keep it clean and neat.
  • MUCH EASIER TO STORE J1772 CHARGER: If you are in need of a cord holder with a J1772 receptacle, then this fits the bill perfect.
  • EASY TO INSTALL: Product came with the needed screws and wall anchors. Easy to install and effective at doing the job needed the product to do.
  • SUPER STURDY: J1772 EV holster is solidly build and comes with the proper screws to mount to a stud. Perfect for anyone with any EV charging cable.
  • FROM WATER AND CORROSION: Perfect for people who don’t have a neat way to hang the hose of their charger. And your charger clips weight in to the circles, protecting from water and corrosion.
Bestseller No. 10
EVJUICION Level 2 EV Charger, 40Amp 240V Portable Electric Vehicle Charger 25Ft Cable NEMA 14-50 Plug for J1772 Electric Car Home Charging Station, Delay Timer
  • 🚘【Safety 8X Faster Charge】EVJUICION Level 2 EV Charger compatible with all EVs and PHEVs Sold in North America. With 220-240V charging, Say goodbye to a slow EV charger and enjoy 8X faster charging. Ev chargers for home level 2 designed with J1772 TYPE 1 standard connector, compatible with all America standant hybrid vehicles, including Tesla (Adaptor Needed), Ford, GM, Nissan, Audi, Kia, Honda, etc.
  • 🚘【Safer & Reliable Charger】Say goodbye to worrying about security. This portable ev charger level 2 is also certified as IP67 waterproof. Level 2 charger with CE certification, FCC certification and UL safety report, a more secure and reliable charge of your electric car EV charger is guaranteed to be of high quality and safety standards.
  • 🚘【Up to 9.6KW High-Speed Charging】 Adjustable Amperage from 16A to 40A (Kindly note: Some cars may turn down the current automatically when the voltage is unstableaccess to 220-240V outlet to achieve 8 times faster charging speed than other OEM 8A level 1 chargers. Get 60 miles in about 1.9 hours at 240V charge. Maximum power output of 9.6KW to provide consistent power to your vehicle.
  • 🚘【Charge Anytime, Anywhere】Nema 14-50 charger can be set to delayed (1-12 hours), Schedule your charging session with the delayed start timer, save electricity bill, and relieve peak load during the day or night. The electric car charger cable length 25 ft. This length provides flexibility and convenience when charging the vehicle not matter where it is parked. The lightweight bag is convenient for you to store and carry.
  • 🚘【Monitor Charging Status】Level 2 home chargers features an OLED screen that displays all the importance information, including current charging rate, voltage, temperature,, and time. The nema 14-50 ev charger indicator light prompts multiple protection functions, ensuring your safety during charging. When the temperature the device exceeds the safety limit, the ev car charger level 2 system automatically limits the charging power or stops charging altogether.

Last update on 2023-11-23 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

 


Leave a Comment

Share to...