NHTSA ID Number: 10224837
Manufacturer Communication Number: 20-NA-051
Summary
This informational bulletin provides information on the Low Cab Forward trucks and the Alpine Radio Exchange Program.
46 Affected Products
Vehicles
MAKE | MODEL | YEAR |
CHEVROLET | 3500 | 2016-2022 |
CHEVROLET | 4500 | 2016-2020, 2022 |
CHEVROLET | 4500HD | 2017-2022 |
CHEVROLET | 4500XD | 2017-2022 |
CHEVROLET | 5500HD | 2017-2022 |
CHEVROLET | 5500XD | 2018-2022 |
CHEVROLET | 6500HD | 2022 |
CHEVROLET | LOW CAB 3500 | 2016-2019 |
CHEVROLET | LOW CAB 4500 | 2016-2017 |
CHEVROLET | LOW CAB 5500 | 2016-2017 |
CHEVROLET | LOW CAB FORWARD 6500 | 2018 |
1 Associated Document
Manufacturer Communications
Bulletin No.: 20-NA-051
Date: October, 2022
https://www.nhtsa.gov/recalls?nhtsaId=10224837
MC-10224837-0001.pdf 128.671KB
MC-10224837-0001
- 【Applicable models】 BUICK Enclave (2008-2012);GMC:Acadia (Denali) (2007-2012)Savana (2008-2013)Sierra(Denali)(2007-2011)Yukon(Denali)(2007-2013);Chevrolet:Chevy Silverado 1500/2500/3500HD(2009-2012)(SecondGeneration)Avalanche(2007-2011)(GMT900) Express Van(2008-2011)Equinox(2005-2009)(First Generation)HHR(SS/LT/Panel/LS)(2006-2011)Suburban(2007-2014)(TenthGeneration)Tahoe(2007-2014)(ThirdGeneration) Traverse(2009-2012).
- 【Responsive】 Android 12 With Octa-Core processor and 2G RAM 32G ROM, you'll enjoy smooth entertainment, the larger internal memory make it available for more apps installation.
- 【Android Auto / Car Atuo Play】 Built in Carpaly and Android Auto, with Siri / Google Voice Control, more easier and safer to Play Music, Get Directions, Make Phone Calls. No need to buy any Dongle.
- 【Bluetooth 5.0 & WiFi Connect 】Support 2.4GHz/5GHz Wifi and Bluetooth 5.0 , provide a stable and high-speed signal, you can transfer or download massive files rapidly, enjoy a better calling experience.
- 【Multi-Functions】 10-inch 1024*600 HD touch screen, play Video/ Radio /Music / GPS Navigation / Wifi / TPMS/DSP / DVR / OBD / USB/ SD / AM / FM / EQ / Steering Wheel Control / Compatible with AHD Rear View Camera / Support Onstar.
- The radio harness Compatible with Chevrolet Cobalt 2005-2006, Avalanche 2003-2006, Colorado 2004-2012, Corvette 2005-2012, Equinox 2005-2006, Impala 2000-2005, Cavalier 2000-2005,Malibu 2001-2007, Malibu Classic 2004, Malibu Maxx 2004-2007, Monte Carlo 2000-2005, Silverado 2003-2007 (2007) Classic Models ONLY, SSR 2003-2006, Suburban 2003-2006, Tahoe 2004-2006, Trailblazer 2002-2009, Uplander 2005-2008
- Replacement for GMC Envoy 2002-2009, Canyon 2004-2012, Savana 2003-2007, Sierra 2003-2007, Sierra Classic 2007, Yukon/Yukon XL 1500 2003-2006. Buick: 2004 - 2007 Ranier, 2005 - 2007 Terraza, 2005 - 2009 LaCrosse. Cadillac 2003 - 2006 Escalade ESV/EXT
- Compatible with Pontiac Sunfire 2000-2005, Grand Am 2001-2005, Aztek 2001-2005, G6 2005-2009, Grand Prix 2004-2008, Montana 2000-2005, Montana SV6 2005-2006, Torrent 2006. Hummer SUT 2003-2007, H2 2003-2007, H3 2005-2010, H3T 2009-2010. Isuzu 2003 - 2008 Ascender. Oldsmobile 2001 - 2004 Alero, 2002 - 2004 Bravada, 2000 - 2004 Silhouette. Saturn 2005 - 2007 Relay.
- Most radio wire pins is vary by model, you may had to move a pin to match with factory plug. Geting power from ignition with red cable provided to ensure there is 12 volts supply.
- Not compatible with amp systems like Bose, Infinity, On-Star etc
- Provides accessory power (12-volt 10-amp)
- Designed for amplified systems ONLY
- Retains chimes and balance and fade
- Provides NAV outputs (parking brake, reverse, mute, and speed sense)
- Pre-wired ASWC-1 harness (ASWC-1 sold separately)
- Provide a wonderfully rich listening experience in your vehicle
- GM-recommended replacement part for your GM vehicle’s original factory audio amplifier
- Offering the quality, reliability, and durability of GM OE
- Manufactured to GM OE specification for fit, form, and function
- Fits: 2017-2017 GMC Acadia Limited,2010-2017 Chevrolet Traverse,2010-2016 GMC Acadia,2010-2010 Saturn Outlook
- This part requires programming and/or special setup procedures. GM Service Information describes the procedures and special tools needed to ensure proper operation in the vehicle
- Helps provide a wonderfully rich listening experience in your vehicle
- Some GM Genuine Parts may have formerly appeared as ACDelco GM Original Equipment (OE)
- GM Genuine Parts are designed, engineered and tested to rigorous standards, and are backed by General Motors
- GM Engineers design and validate OE parts specifically for your Chevrolet, Buick, GMC, or Cadillac vehicle
- ADS- MRR2 Maestro RR2 Universal Radio Replacement & SWC Steering Wheel Interface
- Advanced radio replacement interface compatible with over 3000 vehicles 2003 and up. Maestro RR2 offers the same exclusive infotainment retention and exclusive screens as the Maestro RR while adding support for additional vehicles and enabling Bluetooth programming directly from your IOS and Android mobile device. Basic radio retention features are also available with non-iDatalink-compatible radios.
- iDatalink HRN-RR-GM2 Interface Harness allows installation of a new receiver in select GM vehicles (also requires the Maestro ADS-MRR module-- included) retains the use of your steering wheel audio controls, OnStar , factory amp, and warning chimes with any car stereo also retains Bluetooth, USB media player, backup camera, and Retained Accessory Power with an iDatalink-ready radio
- Sound of Tri-State Car Freshener Included
- Note: When installing an aftermarket head unit without the iDatalink Serial Port, only steering wheel control, OnStar, factory amplifier, warning chimes, park assist are retained. Please Note: Professional Installation Recommended.
Last update on 2023-03-13 / Affiliate links / Images from Amazon Product Advertising API
This product was presentation was made with AAWP plugin.
SEOCONTENT-START
Copyright 2022 General Motors LLC. All Rights Reserved. Service Bulletin Bulletin No.: 20-NA-051 Date: October, 2022 INFORMATION Subject: Alpine Radio Exchange Program Brand: Model: Model Year: VIN: Engine: Transmission: from to from to Chevrolet All Medium Duty (LCF) 2016 2023 All All Involved Region or Country North America Additional Options (RPOs) Equipped with Alpine Bluetooth Radio Information Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to the activities it performs under this bulletin, including but not limited to handling, deploying, preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you must follow those applicable laws. This bulletin outlines the procedures for using the Alpine Exchange Program (the “Exchange Program”). The Exchange Program must be used when any Alpine radio covered by this bulletin is repaired under warranty and may also be used for radio repairs not covered under warranty. Contact Alpine directly for pricing and payment methods applicable to radio repairs not covered under warranty. This bulletin applies to the following Alpine radio models: Alpine Radio Model No. Radio Exchange Bank Stock Description CDE-143BT Yes AM/FM CD iLX-207 Yes AM/FM CD HCE-C1100 Yes Back Up Camera Note: Alpine brand radios are easily identified by the Alpine logo and model numbers imprinted on their faceplates. Audio System Troubleshooting Many audio systems returned under warranty are later determined to have had no defect. Please follow the procedures outlined below for troubleshooting audio system conditions. Refer to the Entertainment sub-section of the applicable Workshop Manual for further information. General Audio Intermittent Conditions (condition comes and goes) • Ask the customer to identify the condition with specificity (such as abnormal noise, failure in all modes). • Try to reproduce the intermittent condition, duplicating similar road qualities under which the customer experienced the condition. Noisy Conditions • Inspect for grounded antenna lead. • Inspect for tight and secure battery terminals. • Verify that the radio is chassis-grounded. • Verify that the chassis harness is connected securely to the radio. Radio Reception Radio reception may be affected by factors other than the radio or antenna, such as signal strength or distance to the radio station. AM reception is very sensitive to static from sources such as power lines, traffic lights, electrical signs, electrical storms in the area, and windshield wipers. Page 2 October, 2022 Bulletin No.: 20-NA-051 AM radio signals bend around obstacles and tend not to be affected by tall buildings or mountains. As a result, the range of an AM station may increase dramatically and cause interference (station mixing) between two stations that broadcast at the same frequency from different locations. If reception on AM stations is weak, substitute a test antenna and lead. If reception continues to be weak, replace the radio with an exchange unit from the appropriate radio manufacturer. FM radio signals can be blocked or reflected by tall buildings and mountains. Sometimes the antenna picks up a direct signal and a reflected signal at the same time, causing a distorted sound. If the customer complains of weak reception on FM stations, check it in comparison to the reception on another radio. If the other radio’s FM reception is noticeably better, replace the radio with an exchange unit. If reception is the substantially similar or the same, explain or demonstrate the comparison results to the customer. No Sound from Radio Check the condition of the fuses and replace any that are non-functioning or burnt. If only AM radio reception is dead, verify that the antenna plug is good and repair or replace the antenna plug if necessary. If the condition still exists, install a test antenna. If AM reception is then normal, replace the faulty antenna. If the condition still exists, replace the radio. Antenna Fully extend and retract the antenna several times. If the antenna does not extend and retract normally, clean the antenna shaft and apply WD-40 lubricant or equivalent. Verify antenna operation and replace if necessary. Pairing and Clearing Bluetooth The radio can hold a maximum of three (3) paired phones. If the radio is not accepting a pairing request – a clearing command is needed to clear the previously paired phones. Once the Bluetooth memory is cleared, new phones may then be paired with the radio. Bluetooth Functionality Exchange Procedure (USA) 1. When a customer contacts the dealership concerning a radio issue, the dealer must first use standard troubleshooting procedures as outlined in this bulletin to determine whether the source(s) of the problem(s) is a speaker, antenna, power supply, area reception or other non-radio condition – as opposed to the radio itself. If a CD is stuck in the unit, DO NOT attempt to remove it. The radio manufacturer will return any stuck CDs to your dealership. Important: DO NOT CUT any wires when removing a radio. Any CUT wires will VOID the warranty. 2. If after a proper diagnosis it is determined that the radio is faulty, the dealer should document the following information prior to contacting the radio manufacturer. 2.1. Dealer name, address and dealer code 2.2. R.O. number 2.3. Vehicle Identification Number (VIN) 2.4. Vehicle delivery date 2.5. Vehicle mileage 2.6. Radio model number (see radio part number label) 2.7. Description of failure (such as, CD won’t eject, no illumination, reduced sound quality and the like) 2.8. Customer name and address. Call the Alpine Radio Factory Service Center in Garden Grove, California with this information or fax a completed copy of the U.S.A. Warranty Exchange form found at the end of this bulletin to the number shown in step 5 below. Note: DO NOT remove the faulty radio until you receive a replacement unit. After you receive the replacement radio from the manufacturer, notify the customer to schedule the installation of the (NEW) exchange unit. Important: The faulty radio MUST be sent back to the manufacturer WITHIN 30 DAYS of the exchange unit’s original shipment date to the dealer. Be sure your customer returns promptly for installation. If the customer cannot return for installation in time for you to send back the failed radio within the 30-day period, please ship the uninstalled (NEW) exchange unit back to the manufacturer using the procedure outlined in step 5 below and note on the claim invoice that the customer did not return for the repair. 3. BEFORE replacing the radio, be sure that the model numbers on the faulty (OLD) radio, the (NEW) exchange unit and the claim invoice all match. If the model numbers DO NOT match, notify the radio manufacturer immediately. 4. After installing the new exchange unit, pack the old faulty radio the same way the new exchange unit was packed when you received it. Enclose a copy of the claim invoice in the package containing the faulty old radio. Note: INCORRECT and/or DAMAGED radios received by the manufacturer will be RETURNED to the dealer with a chargeback. Additionally, the following conditions are NOT WARRANTABLE: • Damage from liquids (spills) • Damage from attempted theft • Modifications • Any tampering with the sealed unit Bulletin No.: 20-NA-051 October, 2022 Page 3 5. As described on the claim invoice, use the provided return label to return the old unit to the radio manufacturer. Old units must be shipped back to the radio manufacturer WITHIN THIRTY (30) DAYS of the exchange unit’s original shipment date. If the customer did not return for installation within this time period, please ship the uninstalled exchange unit back to the manufacturer and note on the claim invoice that the customer did not return for the repair. Any units not returned within thirty days will appear on the Dealer’s State of Account as a chargeback. All chargebacks are considered FINAL, regardless of whether or not the unit is eventually returned. Note: DO NOT send radios to Isuzu Commercial Truck of America or AIPDN. Return ALL old units to the following Alpine Radio factory service center address. Alpine Electronics OF America, Inc 2150 195th Street Torrance, CA 90501 Tech Support: 800-832-4101 Email: servicerepair@alpine-usa.com Exchange Procedure (Canada) 1. When a customer contacts the dealership concerning a radio issue, the dealer must first use standard troubleshooting procedures as outlined in this bulletin to determine whether the source(s) of the problem(s) is a speaker, antenna, power supply, area reception or other non-radio condition – as opposed to the radio itself. If a CD is stuck in the unit, DO NOT attempt to remove it. The radio manufacturer will return any stuck CDs to your dealership. Important: DO NOT CUT any wires when removing a radio. Any CUT wires will VOID the warranty. 2. If after a proper diagnosis it is determined that the radio is faulty, the dealer should document the following information prior to contacting the radio manufacturer. 2.1. Dealer name, address and dealer code 2.2. R.O. number 2.3. Vehicle Identification Number (VIN) 2.4. Vehicle delivery date 2.5. Vehicle mileage 2.6. Radio model number (see radio part number label) 2.7. Description of failure (such as, CD won’t eject, no illumination, reduced sound quality and the like) 2.8. Customer name and address In order to obtain an exchange unit, fax a completed copy of the Alpine Canada Audio Exchange form found at the end of this bulletin to the Alpine Radio Factory Service Center in Ontario Canada at the fax number found in step 5 below. Note: DO NOT remove the faulty radio until you receive a replacement unit. After you receive the replacement radio from the manufacturer, notify the customer to schedule the installation of the (NEW) exchange unit. Important: The faulty radio MUST be returned to the manufacturer WITHIN 30 DAYS of the exchange unit’s original shipment date to the dealer. Be sure your customer returns promptly for installation. If the customer cannot return for installation in time for you to send back the failed radio within the 30-day period, please ship the uninstalled (NEW) exchange unit back to the manufacturer using the procedure outlined in step 5 below and note on the claim invoice that the customer did not return for the repair 3. BEFORE replacing the radio, be sure that the model numbers on the faulty (OLD) radio, the (NEW) exchange unit and the claim invoice all match. If the model numbers DO NOT match, notify the radio manufacturer immediately. 4. After installing the new exchange unit, pack the old faulty radio the same way the new exchange unit was packed when you received it. Enclose a copy of the claim invoice in the package with the faulty old radio. Note: INCORRECT and/or DAMAGED radios received by the manufacturer will be RETURNED to the dealer with a chargeback. Additionally, the following conditions are NOT WARRANTABLE: • Damage from liquids (spills) • Damage from attempted theft • Modifications • Any tampering with the sealed unit 5. As described on the claim invoice, use the provided return label to return the old unit to the radio manufacturer. Old units must be returned to the radio manufacturer WITHIN THIRTY (30) DAYS of the exchange unit original shipment date. If the customer did not return for installation within this time period, return the uninstalled exchange unit and note on the claim invoice that the customer did not return for the repair. Any units not returned within thirty days will appear on the Dealer’s State of Account as a chargeback. Dealers will receive credit for any units returned after a chargeback has been processed minus a 15% RESTOCKING FEE. Note: DO NOT send radios to Isuzu Commercial Truck of America or AIPDN. Return ALL old units to the following Alpine Canada Radio factory service center address. Gentec International 90 Royal Crest Court Markham, Ontario, CANADA L3R 9X6 Main Phone Number: (905) 513-7733 E-mail: coreexchange@alpine-usa.com Page 4 October, 2022 Bulletin No.: 20-NA-051 Order Forms 5536375 Bulletin No.: 20-NA-051 October, 2022 Page 5 5536376 Page 6 October, 2022 Bulletin No.: 20-NA-051 Version 3 Modified Released March 04, 2020 Revised July 21, 2022 — Added the 2021, 2022, and 2023 Model Years. Revised October 13, 2022 — Updated the United States Alpine Contact Information. GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION
**************************************************************************************************************
**************************************************************************************************************
SEOCONTENT-END