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NHTSA ID Number: 10224837
Manufacturer Communication Number: 20-NA-051
Summary
This informational bulletin provides information on the Low Cab Forward trucks and the Alpine Radio Exchange Program.
46 Affected Products
Vehicles
MAKE | MODEL | YEAR |
CHEVROLET | 3500 | 2016-2022 |
CHEVROLET | 4500 | 2016-2020, 2022 |
CHEVROLET | 4500HD | 2017-2022 |
CHEVROLET | 4500XD | 2017-2022 |
CHEVROLET | 5500HD | 2017-2022 |
CHEVROLET | 5500XD | 2018-2022 |
CHEVROLET | 6500HD | 2022 |
CHEVROLET | LOW CAB 3500 | 2016-2019 |
CHEVROLET | LOW CAB 4500 | 2016-2017 |
CHEVROLET | LOW CAB 5500 | 2016-2017 |
CHEVROLET | LOW CAB FORWARD 6500 | 2018 |
1 Associated Document
Manufacturer Communications
Bulletin No.: 20-NA-051
Date: October, 2022
https://www.nhtsa.gov/recalls?nhtsaId=10224837
MC-10224837-0001.pdf 128.671KB
- Next Generation 616UAB - Now includes Dimmable Illumination for Buttons and LCD Display, Updated Dancing LED lights, and Added Mute Function
- Bluetooth - Answer/make calls and be hands-free with no distractions. The built-in microphone picks up your voice and your car speakers let you hear the person on the other side. Play and control your music and apps like Spotify/Pandora wirelessly
- Media Playback - Play music through your Bluetooth device or use the USB port. Digital media support include MP3 and WMA file formats. Tune into the AM/FM radio stations for up to date music, news, sports and more
- Auxiliary - Compatible with the audio output from smartphones as well as MP3 players
- Inputs - The USB port gives you the option to have a vast library of audio files at your fingertips. The auxiliary input is a convenient way to hook up to your MP3 player. Advanced Bluetooth supported profiles include A2DP, AVRCP and HFP
- 【Bluetooth Connect】Hands-free Bluetooth car audio, easy to connect to mobile phones, support hands-free calls. Making phone calls is easier and ensures safe driving. The car audio connects to various mobile devices through Bluetooth, making travel full of music and fun and easy driving.
- 【FM Radio】High-quality digital stereo FM radio, can fully automatic, semi-automatic and accurate channel search. (Radio frequency: 87.5-108MHz) 18 radio presets, and has a memory function to save the radio. You can accurately listen to TV broadcasts, news, music, weather forecasts, travel information and enjoy your driving time at any time. (without RDS/CD function)
- 【USB Car Radio】Car audio can be connected to your external devices (subwoofers can be connected externally) through large-capacity SD/USB storage devices, USB interfaces, and AUX. Equipped with a 2.1A USB fast charging port, which is 50% faster than ordinary charging, so there is no need to worry about the lack of power on the phone.
- 【Other Functions】Support MP3, WMA, APE, FLAC, WAV formats. The equalizer allows you to choose between 3 presets: Pop, Rock or Classic. The car audio is equipped with a wireless remote control, which is convenient for rear seat personnel to control volume up/down and play/pause.
- 【Our Service】Note: Our car radio only supports 12V car DC voltage, not suitable for 24V car. Be sure to check the detailed wiring diagram in the picture before installation, and use the wiring provided by our walkie-talkie to make the correct connection to prevent it from being unusable. If you have any questions, please do not hesitate to contact us, we will be happy to help and will give you a good service, your satisfaction is very important to us.
- Bluetooth - Answer/make calls and be hands-free with no distractions. The built-in microphone picks up your voice and your car speakers let you hear the person on the other side. Play and control your music and apps like Spotify/Pandora wirelessly
- Media Playback - Play music through your Bluetooth device or use the USB port. Digital media support includes MP3 and WMA file formats. Tune into the AM/FM radio stations for up to date music/news/sports and more
- Auxiliary - Compatible with the audio output from smartphones as well as MP3 players
- Inputs - The USB port gives you the option to have a vast library of audio files at your fingertips. The auxiliary input is a convenient way to hook up to your MP3 player/device
- Outputs - Use the front & rear pre-amp outputs to hook up your speakers (front left/front right and rear left/rear right)
- GENERAL FEATURES: Car Stereo with LCD display, AM/FM tuner, detachable face, USB 1.5A Connection Charges devices quickly, Powerful 50 Watts per channel Amplifier, Front AUX input, Plays MP3, WMA, WAV, ACC, and high-res FLAC files
- BLUETOOTH and SMARTPHONE FEATURES: built-in Bluetooth for audio streaming and hands-free calling (mic included), control 2 phones at once, voice recognition dialing, wirelessly control PANDORA and Spotify from your Android device
- AUDIO/VIDEO FEATURES: Plays USB memory devices, 13-band equalizer with digital time alignment, K2 technology improves the digital sound for most music sources, sound-shaping tools get more out of your digital music library, ---Does not play CDs---
- INPUTS: front USB, front auxiliary input – OUTPUTS: 2-channel preamp outputs (2.5-volt rear/sub)
- INSTALLATION SIZE (WxHxD): 7-3/16" x 2-1/8" x 3-15/16" (182 x 53 x 100mm). Very shallow depth for greater installation flexibility
- 7 CHARACTER HIGH RESOLUTION LCD – your high resolution 7 character LCD display provides you with a comfortable viewing experience while behind the wheel keeps all your favorite presets/apps within fingers reach and is extremely responsive
- SIRI / GOOGLE VOICE ASSIST BUTTON – with the touch of a button you have the power to summon your favorite assistant (Siri or Google) and verbally speak your commands such as play music podcasts navigation etc
- BUILT IN BLUETOOTH – your single DIN car stereo receiver will easily pair with the vast majority of Bluetooth devices allowing you to make and receive all your calls Hands Free and stream your favorite music
- MUSIC STREAMING – you now have a variety of options to listen to your favorite music USB port which also charges your device MP3/WMA Player and an AM/FM tuner with 30 Station presets (18 FM/12 AM)
- CUSTOMIZABLE SELECTIONS – being able to customize your car stereo music settings makes it your own so you have a 2 band tone control (bass/treble) and 4 preset EQ curves (Pop Jazz Rock & Flat) to choose from
- ✽【7 inch Double Din Radio 】 High resolution, 1080P Full HD. 7" inch 178*103*63mm LCD Touch screen offer you a fantastic experience to watch HD video. Please check the size of your car’s radio before ordering. Package included : a back-up camera, install frame , remote control and Steering wheel control are included for free.
- ✽【Multifunction 】Camecho 7 inch 2 din HD 1080P car radio MP5 player Supports BT and hands-free calling, FM Radio, USB, TF Card (up to 32 GB), AUX IN, music player, video player, steering wheel control and back-up camera
- ✽【Car stereo with backup camera】With easy operation rear-view camera, it will input automatically powers the camera when the vehicle shifts into reverse and displays the image on the touch screen, make reversing easier.
- ✽【Phone Mirror Link】This car stereo kit support smartphone Mirror Link function of Android phone (Android 10.0 and below)IOS( iOS 15.0 and below ) ,not support Samsung Phone, just turn on the navigation function on your phone, and then use the mirror link, you can use the navigation function in the car. Note: the stereo player is not a GPS unit, it gets GPS navigation function by connecting to the phone.
- ✽【Best Customer Service】 We offer high quality at a competitive price with great customer service. Our professional tech-team is available to resolve product issues. We offer a 1-Month money back . Detailed user manuals, FAQ’s, and specific installation tutorials are available. 24- hour technical support is also available before and after purchase.
- 【Apps with Bluetooth to Control Car Stereo】Hands free Bluetooth car stereo with easy cell phone connection. Open the app and connect to Bluetooth to switch function modes, switch colors of 7-color ambient light, etc. The car audio system can be connected to various mobile devices via Bluetooth, making music-filled traveling and driving easy and fun.
- 【Bluetooth and FM Radio】High quality digital stereo FM radio, easily pair with the vast majority of Bluetooth devices allowing you to make and receive all your calls Hands Free and stream your favorite music.You can accurately listen to TV broadcasts, news, music, weather forecast, travel information and enjoy the driving time at any time (without DVD/CD function).
- 【TF/USB/AUX Radio】The USB port on the side of the portable radio supports quick charging of the phone and also supports audio transfer from a USB stick. the TF card slot supports audio transfer from a TF card.
- 【Other Features】The car audio system is equipped with a wireless remote control, convenient for backseat staff to control volume up/down and play/pause.
- 【Our Service】Note: Our car stereo is only compatible with 12V car DC voltage, not suitable for 24V car. Before installation, please check the detailed wiring diagram in the picture and use the wiring harness provided by our walkie talkie to make the correct connection and avoid it is unusable. If you have any questions, please feel free to contact us, we will be happy to help you and give you good service, your satisfaction is very important to us.
- 【 Vintage Classic Car Stereo Receiver】The car stereo can connect your smartphones by bluetooth, makes phone calls safer and easier. Bluetooth device and high-power amplifier delivers clear audio. White backlight LED Display Dual Knob Audio Design, Metal textured panel, rekindling your precious memories.
- 【 Multimedia Payback & USB/SD/AUX Port 】Preset EQ(Pop/Rock/Classic) to enjoy music smoothly, Tune into the 18 presets FM radio stations. Support MP3, WMA and WAV music formats. The USB/SD/AUX port of the vehicle radio make you have a convenient audio library.
- 【 Stay Hands-free & Wireless Remote Control 】The phone is dangerous to yourself while driving. Answer calls with just one push of the button. Make calls can hands-free. No Need To Hold Your Phone and no distractions ever again. The car stereo radio player also can prevent from dangerous. You can control all by the wireless remote control of the car radio player.
- 【 Break-point Memory Playing&Clock Function 】The car stereo has powerful break-point memory playback function, avoiding the music restarting every time you turn on the player. By the way, the stereo has repeat/random/intro play functions. And its clock function can make drivers watch time more convenient rather than using mobile phone to make themselves in danger. In addition, we also have AUX-in function and charge function. Make your driving more convenient and make your trip safer.
- 【 Easy to Understand Installation Tutorial 】We have an detailed DIY installation manual in the listing to download. Please follow our tips and instructions to install, it will be safer and more convenient. And the item has 12-month warranty. Any further problem, please feel free to contact us. We will solve the problem for you in the first time.
- 【Bluetooth Audio & Calling Head Unit】: Connecting the single din audio system with your phone via Bluetooth, you can enjoy hands-free calls and music streaming from your phone's apps ( such as Spotify, Pandora), enhancing in-car audio experience
- 【AM FM Radio】: The single din marine stereo can tune into 30 presets AM FM radio stations, let you keeping your ear on up-to-date news, weather forecast, music on the go. And support automatic and manual search way
- 【300W RCA Outputs】: The single din headunit delivers 4 channels x 75 watts Built-in power audio amplifier, you could rock the music on the move. And preset EQ configuration let you have a access to a variety of music styles such as Rock, POP, Jazz for a high quality sound
- 【LCD Display & Physical Buttons】: This bluetooth auto radio features HD digital LCD screen and 7-color illuminated button & knob to match your car's style
- 【Multiple Music Modes Input】The bluetooth truck stereo supports 3.5mm aux-input, SD card and dual USB ( one for up to 64 GB flash drive ), the other USB port supports 2.1A quick charge. The 1 din indash stereo supports MP3, WAV and WMA music formats. And ID3 Tag allows the audio file to store and display additional data such as title, artist and more
Last update on 2024-06-28 / Affiliate links / Images from Amazon Product Advertising API
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Copyright 2022 General Motors LLC. All Rights Reserved. Service Bulletin Bulletin No.: 20-NA-051 Date: October, 2022 INFORMATION Subject: Alpine Radio Exchange Program Brand: Model: Model Year: VIN: Engine: Transmission: from to from to Chevrolet All Medium Duty (LCF) 2016 2023 All All Involved Region or Country North America Additional Options (RPOs) Equipped with Alpine Bluetooth Radio Information Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to the activities it performs under this bulletin, including but not limited to handling, deploying, preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you must follow those applicable laws. This bulletin outlines the procedures for using the Alpine Exchange Program (the “Exchange Program”). The Exchange Program must be used when any Alpine radio covered by this bulletin is repaired under warranty and may also be used for radio repairs not covered under warranty. Contact Alpine directly for pricing and payment methods applicable to radio repairs not covered under warranty. This bulletin applies to the following Alpine radio models: Alpine Radio Model No. Radio Exchange Bank Stock Description CDE-143BT Yes AM/FM CD iLX-207 Yes AM/FM CD HCE-C1100 Yes Back Up Camera Note: Alpine brand radios are easily identified by the Alpine logo and model numbers imprinted on their faceplates. Audio System Troubleshooting Many audio systems returned under warranty are later determined to have had no defect. Please follow the procedures outlined below for troubleshooting audio system conditions. Refer to the Entertainment sub-section of the applicable Workshop Manual for further information. General Audio Intermittent Conditions (condition comes and goes) • Ask the customer to identify the condition with specificity (such as abnormal noise, failure in all modes). • Try to reproduce the intermittent condition, duplicating similar road qualities under which the customer experienced the condition. Noisy Conditions • Inspect for grounded antenna lead. • Inspect for tight and secure battery terminals. • Verify that the radio is chassis-grounded. • Verify that the chassis harness is connected securely to the radio. Radio Reception Radio reception may be affected by factors other than the radio or antenna, such as signal strength or distance to the radio station. AM reception is very sensitive to static from sources such as power lines, traffic lights, electrical signs, electrical storms in the area, and windshield wipers. Page 2 October, 2022 Bulletin No.: 20-NA-051 AM radio signals bend around obstacles and tend not to be affected by tall buildings or mountains. As a result, the range of an AM station may increase dramatically and cause interference (station mixing) between two stations that broadcast at the same frequency from different locations. If reception on AM stations is weak, substitute a test antenna and lead. If reception continues to be weak, replace the radio with an exchange unit from the appropriate radio manufacturer. FM radio signals can be blocked or reflected by tall buildings and mountains. Sometimes the antenna picks up a direct signal and a reflected signal at the same time, causing a distorted sound. If the customer complains of weak reception on FM stations, check it in comparison to the reception on another radio. If the other radio’s FM reception is noticeably better, replace the radio with an exchange unit. If reception is the substantially similar or the same, explain or demonstrate the comparison results to the customer. No Sound from Radio Check the condition of the fuses and replace any that are non-functioning or burnt. If only AM radio reception is dead, verify that the antenna plug is good and repair or replace the antenna plug if necessary. If the condition still exists, install a test antenna. If AM reception is then normal, replace the faulty antenna. If the condition still exists, replace the radio. Antenna Fully extend and retract the antenna several times. If the antenna does not extend and retract normally, clean the antenna shaft and apply WD-40 lubricant or equivalent. Verify antenna operation and replace if necessary. Pairing and Clearing Bluetooth The radio can hold a maximum of three (3) paired phones. If the radio is not accepting a pairing request – a clearing command is needed to clear the previously paired phones. Once the Bluetooth memory is cleared, new phones may then be paired with the radio. Bluetooth Functionality Exchange Procedure (USA) 1. When a customer contacts the dealership concerning a radio issue, the dealer must first use standard troubleshooting procedures as outlined in this bulletin to determine whether the source(s) of the problem(s) is a speaker, antenna, power supply, area reception or other non-radio condition – as opposed to the radio itself. If a CD is stuck in the unit, DO NOT attempt to remove it. The radio manufacturer will return any stuck CDs to your dealership. Important: DO NOT CUT any wires when removing a radio. Any CUT wires will VOID the warranty. 2. If after a proper diagnosis it is determined that the radio is faulty, the dealer should document the following information prior to contacting the radio manufacturer. 2.1. Dealer name, address and dealer code 2.2. R.O. number 2.3. Vehicle Identification Number (VIN) 2.4. Vehicle delivery date 2.5. Vehicle mileage 2.6. Radio model number (see radio part number label) 2.7. Description of failure (such as, CD won’t eject, no illumination, reduced sound quality and the like) 2.8. Customer name and address. Call the Alpine Radio Factory Service Center in Garden Grove, California with this information or fax a completed copy of the U.S.A. Warranty Exchange form found at the end of this bulletin to the number shown in step 5 below. Note: DO NOT remove the faulty radio until you receive a replacement unit. After you receive the replacement radio from the manufacturer, notify the customer to schedule the installation of the (NEW) exchange unit. Important: The faulty radio MUST be sent back to the manufacturer WITHIN 30 DAYS of the exchange unit’s original shipment date to the dealer. Be sure your customer returns promptly for installation. If the customer cannot return for installation in time for you to send back the failed radio within the 30-day period, please ship the uninstalled (NEW) exchange unit back to the manufacturer using the procedure outlined in step 5 below and note on the claim invoice that the customer did not return for the repair. 3. BEFORE replacing the radio, be sure that the model numbers on the faulty (OLD) radio, the (NEW) exchange unit and the claim invoice all match. If the model numbers DO NOT match, notify the radio manufacturer immediately. 4. After installing the new exchange unit, pack the old faulty radio the same way the new exchange unit was packed when you received it. Enclose a copy of the claim invoice in the package containing the faulty old radio. Note: INCORRECT and/or DAMAGED radios received by the manufacturer will be RETURNED to the dealer with a chargeback. Additionally, the following conditions are NOT WARRANTABLE: • Damage from liquids (spills) • Damage from attempted theft • Modifications • Any tampering with the sealed unit Bulletin No.: 20-NA-051 October, 2022 Page 3 5. As described on the claim invoice, use the provided return label to return the old unit to the radio manufacturer. Old units must be shipped back to the radio manufacturer WITHIN THIRTY (30) DAYS of the exchange unit’s original shipment date. If the customer did not return for installation within this time period, please ship the uninstalled exchange unit back to the manufacturer and note on the claim invoice that the customer did not return for the repair. Any units not returned within thirty days will appear on the Dealer’s State of Account as a chargeback. All chargebacks are considered FINAL, regardless of whether or not the unit is eventually returned. Note: DO NOT send radios to Isuzu Commercial Truck of America or AIPDN. Return ALL old units to the following Alpine Radio factory service center address. Alpine Electronics OF America, Inc 2150 195th Street Torrance, CA 90501 Tech Support: 800-832-4101 Email: servicerepair@alpine-usa.com Exchange Procedure (Canada) 1. When a customer contacts the dealership concerning a radio issue, the dealer must first use standard troubleshooting procedures as outlined in this bulletin to determine whether the source(s) of the problem(s) is a speaker, antenna, power supply, area reception or other non-radio condition – as opposed to the radio itself. If a CD is stuck in the unit, DO NOT attempt to remove it. The radio manufacturer will return any stuck CDs to your dealership. Important: DO NOT CUT any wires when removing a radio. Any CUT wires will VOID the warranty. 2. If after a proper diagnosis it is determined that the radio is faulty, the dealer should document the following information prior to contacting the radio manufacturer. 2.1. Dealer name, address and dealer code 2.2. R.O. number 2.3. Vehicle Identification Number (VIN) 2.4. Vehicle delivery date 2.5. Vehicle mileage 2.6. Radio model number (see radio part number label) 2.7. Description of failure (such as, CD won’t eject, no illumination, reduced sound quality and the like) 2.8. Customer name and address In order to obtain an exchange unit, fax a completed copy of the Alpine Canada Audio Exchange form found at the end of this bulletin to the Alpine Radio Factory Service Center in Ontario Canada at the fax number found in step 5 below. Note: DO NOT remove the faulty radio until you receive a replacement unit. After you receive the replacement radio from the manufacturer, notify the customer to schedule the installation of the (NEW) exchange unit. Important: The faulty radio MUST be returned to the manufacturer WITHIN 30 DAYS of the exchange unit’s original shipment date to the dealer. Be sure your customer returns promptly for installation. If the customer cannot return for installation in time for you to send back the failed radio within the 30-day period, please ship the uninstalled (NEW) exchange unit back to the manufacturer using the procedure outlined in step 5 below and note on the claim invoice that the customer did not return for the repair 3. BEFORE replacing the radio, be sure that the model numbers on the faulty (OLD) radio, the (NEW) exchange unit and the claim invoice all match. If the model numbers DO NOT match, notify the radio manufacturer immediately. 4. After installing the new exchange unit, pack the old faulty radio the same way the new exchange unit was packed when you received it. Enclose a copy of the claim invoice in the package with the faulty old radio. Note: INCORRECT and/or DAMAGED radios received by the manufacturer will be RETURNED to the dealer with a chargeback. Additionally, the following conditions are NOT WARRANTABLE: • Damage from liquids (spills) • Damage from attempted theft • Modifications • Any tampering with the sealed unit 5. As described on the claim invoice, use the provided return label to return the old unit to the radio manufacturer. Old units must be returned to the radio manufacturer WITHIN THIRTY (30) DAYS of the exchange unit original shipment date. If the customer did not return for installation within this time period, return the uninstalled exchange unit and note on the claim invoice that the customer did not return for the repair. Any units not returned within thirty days will appear on the Dealer’s State of Account as a chargeback. Dealers will receive credit for any units returned after a chargeback has been processed minus a 15% RESTOCKING FEE. Note: DO NOT send radios to Isuzu Commercial Truck of America or AIPDN. Return ALL old units to the following Alpine Canada Radio factory service center address. Gentec International 90 Royal Crest Court Markham, Ontario, CANADA L3R 9X6 Main Phone Number: (905) 513-7733 E-mail: coreexchange@alpine-usa.com Page 4 October, 2022 Bulletin No.: 20-NA-051 Order Forms 5536375 Bulletin No.: 20-NA-051 October, 2022 Page 5 5536376 Page 6 October, 2022 Bulletin No.: 20-NA-051 Version 3 Modified Released March 04, 2020 Revised July 21, 2022 — Added the 2021, 2022, and 2023 Model Years. Revised October 13, 2022 — Updated the United States Alpine Contact Information. GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION
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