N212354522 Heated Vented Seats Retrofit Due to Chip Shortage – Front and Rear Seats – 2022 Cadillac Chevrolet GMC

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Customer Satisfaction Program N212354522 Heated Vented Seats Retrofit Due to Chip Shortage – Front and Rear Seats Copyright 2022 General Motors. All Rights Reserved. Page 1 of 10 Release Date: September 2022 Revision: 01 Revision Description: This bulletin has been revised to clarify that some vehicles may also require an additional retrofit of the Left and Right Front Seat Cushion Ventilation Blower in order to restore full functionality of the ventilated seats. Vehicles built with this condition can be identified by RPO 040. DO NOT replace the Left or Right Front Seat Cushion Ventilation Blower at this time. Please discard all copies of bulletin N212354522. Attention: This program is in effect until October 31, 2025. Make Model Model Year From To RPO Description Cadillac XT4 2022 2022 Cadillac XT5 Cadillac XT6 Chevrolet Equinox Chevrolet Malibu GMC Acadia GMC Terrain Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs. Condition Due to the industry-wide semiconductor shortage, the front heated/ventilated seats, front heated seats, or rear heated seats are not functional on certain 2022 model year vehicles listed above, built beginning November 15, 2021. The affected vehicle owners should have been made aware of the condition at sale, and notified that once parts are available, they would be eligible for a no additional cost retrofit to enable the feature. Correction Dealers are to replace the front and rear seat heater control modules, reprogram the body control module and on some vehicles, reprogram the HVAC control module. Note: Some vehicles may also require an additional retrofit of the Left and Right Front Seat Cushion Ventilation Blower in order to restore full functionality of the ventilated seats. Vehicles built with this condition can be identified by RPO 040. DO NOT replace the Left or Right Front Seat Cushion Ventilation Blower at this time. Parts Quantity Part Name Part No. 1 Front Seat Heater Vent Control Module * 1 Rear Seat Heater Control Module *Warning: To avoid potential personal injury and/or part damage, the EPC and VIN MUST BE USED to order the correct part. Important: Due to limited initial parts availability, dealers should not order parts included in this field action for use as shelf stock. Parts should only be ordered when the dealer has confirmed and validated the customer has a scheduled appointment with the service department. Parts required to complete this repair are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts. Order parts on a CSO = Customer Special Order only. DRO’s may be cancelled. Place the VIN # in the notes field of the order. If there is no VIN in the notes field your order may be cancelled. Please do not place orders as SPAC; it will delay shipment of the order and will not provide visibility. Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect. For Export: Please contact CCA’s Export Order Fulfillment group to place the order on your behalf. Customer Satisfaction Program N212354522 Heated Vented Seats Retrofit Due to Chip Shortage – Front and Rear Seats Page 2 of 10 Warranty Information Labor Operation Description Labor Time Trans. Type Net Item 9106332* Install Front Seat Heater Vent Control Module, Install Rear Seat Heater Vent Control Module and Reprogram BCM and HVAC Control Module Acadia XT4 XT5 XT6 1.5 1.3 0.9 0. 9 ZFAT N/A 9106333* Install Front Seat Heater Vent Control Module, Install Rear Seat Heater Vent Control Module and Reprogram BCM Equinox Malibu Terrain 1.8 1.3 1.8 ZFAT N/A Important: * To avoid warranty transaction rejections, carefully read and follow the instructions below: 6125814 • The Warranty Claim Code from the programming event must be accurately entered in the “Warranty Claim Code” field of the transaction. • When more than one Warranty Claim Code is generated for a programming event, it is required to document all Warranty Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the “Warranty Claim Code field of the transaction, otherwise the transaction will reject. It is best practice to enter the FINAL code provided by SPS2. Warranty Claim Code Information Retrieval 6125774 If the Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS2 system as follows: Customer Satisfaction Program N212354522 Heated Vented Seats Retrofit Due to Chip Shortage – Front and Rear Seats Page 3 of 10 1. Open TLC on the computer used to program the vehicle. 2. Select and start SPS2. 3. Select Settings (1). 4. Select the Warranty Claim Code tab (2). The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code field. Required – Front and Rear Seat Heater Vent Control Module Serial Number Recording for all markets except Canada, US, and Mexico IMPORTANT: * (TECHNICIAN and WARRANTY ADMINISTRATOR) SERIAL NUMBER RECORDING REQUIREMENT. The replacement Front and Rear Seat Heater Vent Control Module serial numbers must be captured by the technician and recorded on the job card. The Warranty Administrator MUST enter the replacement Front and Rear Seat Heater Vent Control Module serial numbers in GWM (Global Warranty Management) or in DMS (Dealer Management System). Enter the serial number of the replacement Front and Rear Seat Heater Vent Control Modules in the ‘General Comments’ comments section. Failure to enter this serial number will cause the claim to reject. 6098078 Record the serial number on the front and rear seat heater vent control module labels. Customer Satisfaction Program N212354522 Heated Vented Seats Retrofit Due to Chip Shortage – Front and Rear Seats Page 4 of 10 5906148 Required – Seat Heater Vent Control Module Number Recording for Canada, US, and Mexico The replacement front and rear seat heater vent control module requires the serial number be recorded. A new process called Replacement Part Traceability (RPT) is being used with this retrofit/Cust Satisfaction Program. Overview of RPT Replacement Part Traceability (RPT) is a new dealer process to document and track critical part serial numbers via the Certified Service Mobile Toolbox (CSMT) application. A field action, service bulletin, or other communication will be issued any time there is a request for technicians to complete an RPT submission. Only critical parts will require an RPT, not every part replacement. Submitting an RPT request is done using the RPT tool within the CSMT app. Technicians simply scan the VIN of the vehicle and the traceability barcode (barcode or QR code) of the new part being installed on the vehicle. Once scanned, the information is submitted through the CSMT app and stored in a GM database. That’s the end of the process. The free CSMT app, which also includes the Field Product Reporting and Pre-Repair Authorization tools, is available on the Google Play Store (Android devices) and the App Store (Apple devices). By scanning critical part numbers using the Replacement Part Traceability function, GM will be able to reference replaced parts in the future. The exact parts that are on a vehicle will be known, even after a service part replacement. The RPT process also simplifies the repair and claim submission processes. It eliminates the need of having technicians write down the 16-character serial number on the job card and for warranty administrators to input the serial number into GWM or DMS. Refer to TSB 22-NA-070 for specific information on downloading the App to your mobile phone, how to use/submit the new part serial number/QR code information and other related Q and A. IMPORTANT: A new version (3.6) of the Certified Service Mobile Toolbox (CSMT) app for Replacement Part Traceability (RPT) will be available to download on August 8, 2022. This update includes enhanced QR/barcode scanning functionality and minor bug fixes. If you do not have your device programmed to automatically update apps, you must download the latest version no later than August 22, 2022. All users must perform this update to be able to continue to use the tools provided in the application. HOW TO CHECK THE VERSION OF YOUR OPERATING SYSTEM • Apple: Settings/General/About/Software Version • Android: Settings/About Phone/Software Information/Android Version Customer Satisfaction Program N212354522 Heated Vented Seats Retrofit Due to Chip Shortage – Front and Rear Seats Page 5 of 10 6098077 If the App is already loaded to your phone, simply: 1. Scan the VIN (door pillar QR code or windshield VIN barcode) and 2. Scan the new part (QR code) and 3. Check the information and if correct then, Submit. Failure to submit this serial number by RPT may cause the claim to reject. Important: If a second (rear) module is being installed in the vehicle, repeat the above steps for the second module. Service Procedure Important: Some vehicles may also require an additional retrofit of the Left and Right Front Seat Cushion Ventilation Blower in order to restore full functionality of the ventilated seats. Vehicles built with this condition can be identified by RPO 040. DO NOT replace the Left or Right Front Seat Cushion Ventilation Blower at this time. 1. Remove the existing front seat heater vent control module. Refer to Front Seat Heater Vent Control Module Replacement in SI. Discard the module. 2. Remove the existing rear seat heater control module. Refer to Rear Seat Heater Control Module in SI. Discard the module. Warning: To avoid potential personal injury and/or part damage, the EPC and VIN MUST BE USED to order the correct part. 3. Record the serial numbers of the new front and rear seat heater vent control modules (see instructions above). 4. Install the new service front seat heater vent control module. Refer to Front Seat Heater Vent Control Module Replacement in SI. 5. Install the new service rear seat heater control module. Refer to Rear Seat Heater Control Module Replacement in SI. Note: Carefully read and follow the instructions below. • Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector. If there is an interruption during programming, programming failure or control module damage may occur. • Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to www.gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT connect a battery charger. • Follow the on-screen prompts regarding ignition power mode, but ensure that anything that drains excessive power (exterior lights, HVAC blower motor, etc) is off. Customer Satisfaction Program N212354522 Heated Vented Seats Retrofit Due to Chip Shortage – Front and Rear Seats Page 6 of 10 • Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M) system status indicators to NO. Important: The service technician always needs to verify that the VIN displayed in the TLC left side drop down menu and the top center window match the VIN plate of the vehicle to be programmed prior to using Service Programming System 2 (SPS2) for programming or reprogramming a module. • For the TLC application, service technicians need to always ensure that the power mode (ignition) is “ON” before reading the VIN from the vehicle’s VIN master module and that they do not select a VIN that is already in the TLC application memory from a previous vehicle. • If the VIN that shows up in the TLC top center window after correctly reading the VIN from the vehicle does not match the VIN plate of the vehicle, manually type in the VIN characters from the vehicle VIN plate into the TLC top center window and use these for programming or reprogramming the subject module with the correct vehicle VIN and software and/or calibrations. • The Engine Control Module (ECM) is the master module (for VIP vehicles) that TLC reads to determine the VIN of the vehicle. If the VIN read from the vehicle by TLC does not match the VIN plate of the vehicle, the ECM also needs to be reprogrammed with the correct VIN, software and calibrations that match the vehicle’s VIN plate. • The Body Control Module (BCM) is the master module (for GEM vehicles) that TLC reads to determine the VIN of the vehicle. If the VIN read from the vehicle by TLC does not match the VIN plate of the vehicle, the BCM also needs to be reprogrammed with the correct VIN, software and calibrations that match the vehicle’s VIN plate. Caution: Be sure the VIN selected in the drop-down menu (1) is the same as the vehicle connected (2) before beginning programming. 5743643 Important: If the vehicle VIN DOES NOT match, the message below will be shown. Customer Satisfaction Program N212354522 Heated Vented Seats Retrofit Due to Chip Shortage – Front and Rear Seats Page 7 of 10 5877000 5644477 Important: Techline Connect screens shown above. Important: If the same calibration/software warning is noted on the TLC Summary screen, select OK and follow screen instructions. After a successful programming event, the WCC is located in the Service Programming System dialogue box of the SPS Summary screen. No further action is required. Refer to the Warranty section of the bulletin. 6. Reprogram the body control module. Refer to K9 Body Control Module: Programming and Setup in SI. • Acadia, XT4, XT5, XT6 only. Reprogram the HVAC Control Module. Refer to HVAC Control Module Reprogramming with SPS in SI. Customer Satisfaction Program N212354522 Heated Vented Seats Retrofit Due to Chip Shortage – Front and Rear Seats Page 8 of 10 5644478 Note: The screenshot above is an example of module programming and may not be indicative of the specific module that is being programmed. Module selection and VIN information have been blacked out. Important: To avoid warranty transaction rejections, you MUST record the warranty claim code provided on the Warranty Claim Code (WCC) screen shown above on the job card. Refer to callout 1 above for the location of the WCC on the screen. 7. Record SPS Warranty Claim Code on job card for warranty transaction submission. Note: If a heated seat related DTC is present, refer to SI for diagnostic and repair information. 8. Before removing scan tool, verify proper operation of heated seats by pressing heated seat buttons and checking for DTCs. Dealer Responsibility All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program. Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through October 31, 2025. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service through October 31, 2025, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle. Dealer Reports – For USA & Export For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these Customer Satisfaction Program N212354522 Heated Vented Seats Retrofit Due to Chip Shortage – Front and Rear Seats Page 9 of 10 vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this field action may be a violation of law in several states. Courtesy Transportation – For USA & Canada Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details. Customer Notification USA & Canada – General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin). Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter. GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Customer Satisfaction Program N212354522 Heated Vented Seats Retrofit Due to Chip Shortage – Front and Rear Seats Page 10 of 10 September 2022 This notice applies to your vehicle, VIN: ________________________________ Dear General Motors Customer: Our records indicate that, at the time you purchased or leased your 2022 model year Cadillac XT4, XT5, XT6, Chevrolet Equinox or Malibu, GMC Acadia, or Terrain, the vehicle was not equipped with some of its intended features due to a nationwide parts shortage. We are pleased to inform you that your GM dealer is now ready to enable your front heated/ventilated seats or frontheated seats and rear-heated seats. However, due to continued parts shortages, your vehicle may have additional features that will require service at a later date in order to be enabled. We will contact you once parts are available to enable those features in your vehicle. Please note, if your vehicle is intended to be equipped with ventilated seats, an additional visit to your dealer may be needed to fully enable this feature. What We Will Do: Your GM dealer will install the required parts and software in your vehicle to enable your rearheated seats. This service will be performed for you at no charge until October 31, 2025. What You Should Do: We recommend that you contact your GM dealer as soon as possible to schedule an appointment for this retrofit. If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle. Division Number Text Telephones (TTY) Cadillac 1-800-333-4223 711 / 1-800-833-2438 Chevrolet 1-800-222-1020 711 / 1-800-833-2438 GMC 1-800-462-8782 711 / 1-800-833-2438 Puerto Rico – English 1-866-467-9700 Puerto Rico – Español 1-866-467-9700 Virgin Islands 1-866-467-9700 We appreciate your patience while we continue to work to obtain the necessary parts to enable these features in your GM vehicle. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you with many miles of enjoyable driving. Neelie O’Connor Global Executive Director Customer Experience Operations N212354522 GLOBAL SAFETY FIELD INVESTIGATIONS DCS6290 URGENT – DISTRIBUTE IMMEDIATELY Date: September 23, 2022 Subject: REVISION: N212354522-01 – Customer Satisfaction Program Heated Vented Seats Retrofit Due to Chip Shortage Front Seat Heater Vent Module, Rear Seat Heater Module and Programming Revised Correction Statement Models: 2022 Cadillac XT4 2022 Cadillac XT5 2022 Cadillac XT6 2022 Chevrolet Equinox 2022 Chevrolet Malibu 2022 GMC Acadia 2022 GMC Terrain To: All General Motors Dealers This bulletin has been revised to clarify that some vehicles may also require an additional retrofit of the Left and Right Front Seat Cushion Ventilation Blower in order to restore full functionality of the ventilated seats. Vehicles built with this condition can be identified by RPO 040. DO NOT replace the Left or Right Front Seat Cushion Ventilation Blower at this time. Please discard all copies of bulletin N212354522. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS

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