N222364330 Loose Toe Link To Knuckle Bolt – 2022 Cadillac XT5, XT6, & GMC Acadia

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June 16, 2022 NHTSA CAMPAIGN NUMBER: 22V427000

Rear Suspension Toe Link May Separate

A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V427

Manufacturer General Motors, LLC

Components SUSPENSION

Potential Number of Units Affected 736

 

Summary

General Motors, LLC (GM) is recalling certain 2022 Cadillac XT5, XT6, and GMC Acadia vehicles. The left-rear suspension toe link may have been tightened improperly, which could result in a loose or separated toe link.

 

Remedy

Dealers will inspect the left-rear suspension and replace the fastener if it is loose or missing, free of charge. Owner notification letters were mailed July 11, 2022. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM’s number for this recall is N222364330.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


Condition

General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2022 model year Cadillac XT5, XT6, and GMC Acadia vehicles. A fastener in the left-rear suspension toe link in some of these vehicles may not have been fully tightened during suspension assembly. The affected toe links may be loose or become separated, resulting in misalignment of the left-rear wheel and increasing the risk of a crash.

 

Correction

Dealers will inspect the left side rear suspension and replace the subject fastener if it is loose or missing.

 

Parts

Quantity Part Name Part No.
1 Bolt – Rear Susp 11602672

 


Frequently Asked Questions (FAQs) for Safety Recall N222364330
Loose Toe Link To Knuckle Bolt

 

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.

 

Q1) Which vehicles are involved?

Certain 2022 model year Cadillac XT5, XT6, and GMC Acadia vehicles.

 

Q2) What is the issue or condition?

A fastener in the left-rear suspension toe link in some of these vehicles may not have been fully tightened during suspension assembly.

 

Q3) What symptoms may be experienced?  What warning signs may be associated with the issue or condition described?

The left-rear suspension toe link in some of these vehicles may not have been fully tightened during suspension assembly, possibly resulting in a mis-aligned left-rear wheel.

 

Q4) What is the remedy/repair?

Dealers will inspect the left side rear suspension and replace the subject fastener if it is loose or missing.

 

Q5) What is the safety risk?  Is the vehicle safe to drive?

The affected toe links may be loose or become separated, resulting in misalignment of the left-rear wheel and increasing the risk of a crash.

 

Q6) Does the customer have to pay for this remedy/repair?

No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?

Yes, please see the attached bulletin for details.

 

Q8) What should customers do until recall repairs can be completed?  Are there any special instructions?

If special instructions are provided, they will be included in the notification letters to customers.

 

Q9) How can customers check to see if their vehicle is involved in this field action?

Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?

Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall.  Please refer to Warranty Administration Bulletin #17-NA-073:  Field Action Courtesy Transportation Policy for further information.

 


Chronology :

GM opened an investigation into the subject condition on March 15, 2022, after a quality engineer at GM’s Spring Hill assembly plant identified a Cadillac XT6 at the plant with a missing toe link-to-knuckle bolt in the vehicle’s left side rear suspension. While the supplier’s manufacturing records indicated that the bolt had been fully tightened, further investigation determined that the supplier’s error-proofing equipment had been improperly configured following a change in the assembly process. As a result—and under a specific set of circumstances—the tool operator could have failed to fully tighten the subject bolt without detection by the error-proofing equipment.

GM’s investigator worked with GM’s assembly plant personnel to define the potentially affected population. Inspection of 271 suspect suspensions that had been contained at the plant identified six additional instances of loose fasteners. GM’s investigator’s review of field data, completed on June 6, 2022, identified no claims or complaints related to the subject condition. GM is also not aware of any associated accidents or injuries.

On June 9, 2022, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall.

 


3 Affected Products

Vehicles

MAKE MODEL YEAR
CADILLAC XT5 2022
CADILLAC XT6 2022
GMC ACADIA 2022

 


12 Associated Documents

Defect Notice 573 Report

RCLRPT-22V427-8235.PDF 215.51KB

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Manufacturer Notices(to Dealers,etc) – Dealer Message re N222364330 – Safety Recall Loose Toe Link To Knuckle Bolt

RCMN-22V427-4183.pdf 11.197KB

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Safety Bulletin

RCSB-22V427-0470.pdf 174.766KB

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Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N222364330 Loose Toe Link To Knuckle Bolt

RMISC-22V427-3180.pdf 99.658KB

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Recall Acknowledgement

RCAK-22V427-1822.pdf 645.247KB

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Safety Bulletin

RCSB-22V427-1323.pdf 188.876KB

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Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N222364330 Loose Toe Link To Knuckle Bolt

RMISC-22V427-6519.pdf 99.658KB

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Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION: N222364330-01 – Safety Recall Loose Toe Link To Knuckle Bolt Customer Letter Added

RCMN-22V427-3987.pdf 10.027KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V427-3822.pdf 79.176KB

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Recall Quarterly Report #1, 2022-3

RCLQRT-22V427-0503.PDF 211.134KB

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Recall Quarterly Report #2, 2022-4

RCLQRT-22V427-4180.PDF 211.234KB

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Recall Quarterly Report #3, 2023-1

RCLQRT-22V427-1876.PDF 211.32KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V427&docType=RCL

 


 

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