Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020-2022 model year Chevrolet Bolt EV, and 2022 model year Chevrolet Bolt EUV vehicles. The high voltage batteries in these vehicles may pose a risk of fire when charged to full, or very close to full, capacity.
Correction
Dealers will replace defective battery modules.
Parts Information
| Quantity | Part Name | Part No. |
| 1* | BATTERY- HIGH VLTG | * |
| 2 | COOLANT ENGINE (50/50 Mix) US | 12378390 |
| COOLANT ENGINE (50/50 Mix) CA | 10953456 |
Frequently Asked Questions (FAQs) for Safety Recall N212345941
High Voltage Battery May Melt or Burn
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety Recall identified above.
Q1) Which vehicles are involved?
All 2020-2022MY Chevrolet Bolt EV and 2022MY Chevrolet Bolt EUV vehicles.
Q2) What is the issue or condition?
The high voltage batteries in some vehicles may pose a risk of fire when charged to full, or very close to full, capacity.
Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?
The battery may emit smoke or heat, and the condition may melt or damage the battery and other vehicle components.
Q4) What is the remedy/repair?
A4)Dealers will replace defective battery modules in the recall population.
Q5) What is the safety risk?
If the batteries in certain vehicles within this population are charged to full capacity, or very close to full capacity, the batteries may pose a risk of fire.
Q6) Does the customer have to pay for this remedy/repair?
No, this repair will be done at no cost to the customer.
Q7) Is the remedy/repair available now?
Certain Chevy Bolt EV and EUV customers whose batteries were manufactured during specific build timeframes where GM believes battery defects appear to be clustered can now contact their dealer to schedule an appointment for their repair.
Q8) What should customers do until recall repairs can be completed? Are there any special instructions?
Yes, customers should take the following interim steps:
- Set their vehicle to a 90 percent state of charge limitation using Target Charge Level mode. Instructions on how to do this are available on (chevy.com/boltevrecall). If customers are unable to successfully make these changes, or do not feel comfortable making these changes, customers should visit their Chevrolet EV certified dealer to have these adjustments completed.
- Charge their vehicle more frequently and avoid depleting their battery below approximately 70 miles (113 km) of remaining range, where possible.
- Continue to park their vehicles outside immediately after charging and not leave their vehicles charging indoors overnight.
Q9) How can customers check to see if their vehicle is involved in this field action?
Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
Q10) If customers are concerned, can they get a rental car or courtesy transportation?
Courtesy transportation is available for customers whose vehicles are involved in this safety recall.
Q11) Where should customers go to get more information on the recall?
A11) Customers should visit www.chevy.com/boltevrecall or contact the Chevrolet EV Concierge 1-833-EVCHEVY. Hours of operation are Monday through Friday, 8:00 AM to 12:00 AM ET or Saturday and Sunday, 12:00 PM to 9:00 PM ET or contact their preferred Chevrolet EV dealer.
Q12) How long should a customer expect to wait for replacement battery modules?
We will provide replacement battery modules to dealers as quickly as possible. We continue to work with our supplier to expedite capacity for battery modules under this recall.
61 Associated Documents
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212345943 – Safety Recall High Voltage Battery May Melt or Burn Final Remedy for New/Unsold Dealer Inventory Vehicles Additional Vehicles Have Been Moved to ‘Open’ Status
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-21V650-8628.pdf 146.926KB
Miscellaneous Document – Customer Outreach Letter
RMISC-21V650-6318.pdf 112.33KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re Chevrolet Bolt Battery Safety Recall Update
Safety Bulletin
RCSB-21V650-1552.pdf 636.873KB
Miscellaneous Document – Dealer Communication re Chevy Bolt EV Recall Website Launch
RMISC-21V650-9822.pdf 58.157KB
Miscellaneous Document – Customer Outreach re Chevy Bolt EV
RMISC-21V650-1105.pdf 310.523KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V650-5195.pdf 146.914KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212345940 – Safety Recall WCAP for High Voltage Battery May Melt or Burn Application for Used Vehicle Working Capital Assistance Program (WCAP)
RCMN-21V650-2960.pdf 104.307KB
Recall 573 Report
RCLRPT-21V650-4541.PDF 215.98KB
Safety Bulletin re Product Safety Recall N212345941 High Voltage Battery May Melt or Burn
RCSB-21V650-2141.pdf 2357.46KB
Miscellaneous Document Owner Outreach Email re Safety Recall on EV
RMISC-21V650-2320.pdf 317.509KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V650-9779.pdf 116.663KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212345941 High Voltage Battery May Melt or Burn
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212345941 – Safety Recall High Voltage Battery May Melt or Burn
ISSUED Owner Notification Letter(Part 577)
RCONL-21V650-1785.pdf 42.744KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212345940 High Voltage Battery May Melt or Burn
RMISC-21V650-5010.pdf 107.697KB
Recall Quarterly Report #1, 2021-4
RCLQRT-21V650-9333.PDF 211.135KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION N212345940-01 Safety Recall High Voltage Battery May Melt or Burn Revised Service Procedure involving Advanced Diagnostics Software Update for 2020-2022 Model Year Vehicles
Manufacturer Notices(to Dealers,etc) – Dealer Message re Subject: Chevrolet Bolt EV and Bolt EUV Reassigned Orders
Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION N212345941-01 – Safety Recall High Voltage Battery May Melt or Burn Multiple Sections Revised including Vehicle Preparation, Adjusting the State of Charge, and WCAP Clarification
Safety Bulletin – Product Safety Recall N212345941 High Voltage Battery May Melt or Burn
RCSB-21V650-4040.pdf 2166.23KB
Manufacturer Notices(to Dealers,etc) – Dealer Message
RCMN-21V650-7169.pdf 137.057KB
Safety Bulletin re Product Safety Recall N212345941 High Voltage Battery May Melt or Burn
RCSB-21V650-7473.pdf 2197.805KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212345941 High Voltage Battery May Melt or Burn
Recall Acknowledgement
RCAK-21V650-1340.pdf 698.027KB
Defect Notice 573 Report
RCLRPT-21V650-2919.PDF 215.981KB
Safety Bulletin – Product Safety Recall N212345940 High Voltage Battery May Melt or Burn
RCSB-21V650-4012.pdf 200.431KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212345940 – Safety Recall High Voltage Battery May Melt or Burn
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212345940 High Voltage Battery May Melt or Burn
RMISC-21V650-3363.pdf 156.662KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re Bolt EV/EUV Parking Update Cling Sticker
RCMN-21V650-9095.pdf 134.624KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212345941 High Voltage Battery May Melt or Burn
RMISC-21V650-8716.pdf 105.355KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION N212345941-02 – Safety Recall High Voltage Battery May Melt or Burn Multiple sections have been revised including the emphasis on ZFA Multimodule Coordinated Sequence and Vac-N-Fill procedure
Manufacturer Notices(to Dealers,etc) – Dealer Message re Update – N212343880 / N212345940 – Safety Recall – High Voltage Battery May Melt or Burn Updated Date: Sep 28, 2021 15:30 CT
RCMN-21V650-3246.pdf 133.294KB
Miscellaneous Document – Customer Email re Diagnostic Software Update
RMISC-21V650-5463.pdf 426.779KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re IMPORTANT: High Voltage Battery Cooling System Draining Safety Recalls N212343881 and N212345941
RCMN-21V650-1248.pdf 107.239KB
Miscellaneous Document – Outreach App Message re Bolt EV Recall Push Notification Message v1.2
RMISC-21V650-2708.pdf 123.623KB
Miscellaneous Document – Supplemental Outreach (parts available).
RMISC-21V650-1562.pdf 121.682KB
Miscellaneous Document – Supplemental Outreach to Schedule Your Repair
RMISC-21V650-9054.pdf 512.834KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212345941-03 – Safety Recall – REVISION High Voltage Battery May Melt or Burn 80% SOC Advanced Diagnostic Software available while waiting for HV battery appointment and additional vehicles have been moved to ‘Open’ status.
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212345941 High Voltage Battery May Melt or Burn
RMISC-21V650-8830.pdf 105.411KB
Safety Bulletin
RCSB-21V650-7038.pdf 2198.907KB
Safety Bulletin
RCSB-21V650-7435.pdf 2216.289KB
Miscellaneous Document – DEALER Frequently Asked Questions (FAQs) for Safety Recall N212345943 High Voltage Battery May Melt or Burn
RMISC-21V650-4277.pdf 117.129KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212345943 – Safety Recall High Voltage Battery May Melt or Burn Final Remedy for New/Unsold Dealer Inventory Vehicles
Miscellaneous Document – DEALER Frequently Asked Questions (FAQs) for Safety Recall N212345943 High Voltage Battery May Melt or Burn
RMISC-21V650-1523.pdf 117.129KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212345943 – Safety Recall High Voltage Battery May Melt or Burn Final Remedy for New/Unsold Dealer Inventory Vehicles Additional Vehicles Have Been Moved to ‘Open’ Status
Manufacturer Notices(to Dealers,etc) – Dealer Message re Charge limited to 80% after battery pack changed for remedy
RCMN-21V650-5289.pdf 240.728KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212345943 – Safety Recall High Voltage Battery May Melt or Burn Final Remedy for New/Unsold Dealer Inventory Vehicles Additional Vehicles Have Been Moved to ‘Open’ Status
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212345943 – Safety Recall High Voltage Battery May Melt or Burn Final Remedy for New/Unsold Dealer Inventory Vehicles Additional Vehicles Have Been Moved to ‘Open’ Status
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212345943 – Safety Recall High Voltage Battery May Melt or Burn Final Remedy for New/Unsold Dealer Inventory Vehicles Additional Vehicles Have Been Moved to ‘Open’ Status
Safety Bulletin
RCSB-21V650-4845.pdf 2178.778KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212345941 High Voltage Battery May Melt or Burn
RMISC-21V650-0256.pdf 105.411KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212345941-04 – Safety Recall – REVISION High Voltage Battery May Melt or Burn High Voltage Battery Part Numbers have been removed from the Parts Table
Manufacturer Notices(to Dealers,etc) Dealer Message re N212345943 – Safety Recall High Voltage Battery May Melt or Burn Final Remedy for New/Unsold Dealer Inventory Vehicles Additional Vehicles Have Been Moved to ‘Open’ Status
Recall Quarterly Report #2, 2022-1
RCLQRT-21V650-2776.PDF 211.234KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212345943 – Safety Recall High Voltage Battery May Melt or Burn Final Remedy for New/Unsold Dealer Inventory Vehicles Additional Vehicles Have Been Moved to ‘Open’ Status
Safety Bulletin
RCSB-21V650-4829.pdf 2179.165KB
Miscellaneous Document – DEALER Frequently Asked Questions (FAQs) for Safety Recall N212345943 High Voltage Battery May Melt or Burn
RMISC-21V650-5276.pdf 117.129KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION: N212345943-01 – Safety Recall High Voltage Battery Software Update (New/Unsold Dealer Inventory Only) Revised Service Procedure and Labor Table
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212345943-01 – Safety Recall High Voltage Battery May Melt or Burn Final Remedy for New/Unsold Dealer Inventory Vehicles Additional Vehicles Have Been Moved to ‘Open’ Status
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V650&docType=RCL
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Last update on 2022-05-22 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2022-05-22 / Affiliate links / Images from Amazon Product Advertising API
