Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020-2022 model year Chevrolet Bolt EV, and 2022 model year Chevrolet Bolt EUV vehicles. The high voltage batteries in these vehicles may pose a risk of fire when charged to full, or very close to full, capacity.
Correction
Dealers will replace defective battery modules.
Parts Information
| Quantity | Part Name | Part No. |
| 1* | BATTERY- HIGH VLTG | 19432520 |
| 2 | COOLANT ENGINE (50/50 Mix) US | 12378390 |
| COOLANT ENGINE (50/50 Mix) CA | 10953456 | |
| If Required | Battery (12 Volt) | 88866037 |
DEALER Frequently Asked Questions (FAQs) for Safety Recall
N212345943 High Voltage Battery May Melt or Burn
Q1) Which vehicles are involved?
All 2020-2022MY new and unsold Chevrolet Bolt EV and 2022MY Chevrolet Bolt EUV vehicles.
Q2) What is the issue or condition?
The high voltage batteries in some vehicles may pose a risk of fire when charged to full, or very close to full, capacity.
Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?
The battery may emit smoke or heat, and the condition may melt or damage the battery and other vehicle components.
Q4) What is the remedy/repair?
Dealers will replace defective battery modules in the recall population.
Q5) What is the safety risk?
If the batteries in certain vehicles within this population are charged to full capacity, or very close to full capacity, the batteries may pose a risk of fire.
Q6) Can dealers repair vehicles when the IVH status is “Incomplete-Limited or No Parts.”
No, the VIN must be in “Open” status in IVH.
Q7) Is the remedy/repair available now for new/unsold dealer inventory?
Dealers will need to check IVH to confirm the VIN is in “Open” status before performing any repairs.
Q8) Can I use a battery designated for another VIN? Are substitutions allowed?
No. Batteries MUST be installed to the assigned VIN.
61 Associated Documents
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212345943 – Safety Recall High Voltage Battery May Melt or Burn Final Remedy for New/Unsold Dealer Inventory Vehicles Additional Vehicles Have Been Moved to ‘Open’ Status
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-21V650-8628.pdf 146.926KB
RIONL-21V650-8628
Miscellaneous Document – Customer Outreach Letter
RMISC-21V650-6318.pdf 112.33KB
RMISC-21V650-6318
Manufacturer Notices(to Dealers,etc) – Dealer Message re Chevrolet Bolt Battery Safety Recall Update
RCMN-21V650-0383
Safety Bulletin
RCSB-21V650-1552.pdf 636.873KB
RCSB-21V650-1552
Miscellaneous Document – Dealer Communication re Chevy Bolt EV Recall Website Launch
RMISC-21V650-9822.pdf 58.157KB
RMISC-21V650-9822
Miscellaneous Document – Customer Outreach re Chevy Bolt EV
RMISC-21V650-1105.pdf 310.523KB
RMISC-21V650-1105
ISSUED Owner Notification Letter(Part 577)
RCONL-21V650-5195.pdf 146.914KB
RCONL-21V650-5195
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212345940 – Safety Recall WCAP for High Voltage Battery May Melt or Burn Application for Used Vehicle Working Capital Assistance Program (WCAP)
RCMN-21V650-2960.pdf 104.307KB
RCMN-21V650-2960
Recall 573 Report
RCLRPT-21V650-4541.PDF 215.98KB
RCLRPT-21V650-4541
Safety Bulletin re Product Safety Recall N212345941 High Voltage Battery May Melt or Burn
RCSB-21V650-2141.pdf 2357.46KB
Miscellaneous Document Owner Outreach Email re Safety Recall on EV
RMISC-21V650-2320.pdf 317.509KB
RMISC-21V650-2320
ISSUED Owner Notification Letter(Part 577)
RCONL-21V650-9779.pdf 116.663KB
RCONL-21V650-9779
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212345941 High Voltage Battery May Melt or Burn
RMISC-21V650-4375
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212345941 – Safety Recall High Voltage Battery May Melt or Burn
RCMN-21V650-8142
ISSUED Owner Notification Letter(Part 577)
RCONL-21V650-1785.pdf 42.744KB
RCONL-21V650-1785
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212345940 High Voltage Battery May Melt or Burn
RMISC-21V650-5010.pdf 107.697KB
RMISC-21V650-5010
Recall Quarterly Report #1, 2021-4
RCLQRT-21V650-9333.PDF 211.135KB
RCLQRT-21V650-9333
Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION N212345940-01 Safety Recall High Voltage Battery May Melt or Burn Revised Service Procedure involving Advanced Diagnostics Software Update for 2020-2022 Model Year Vehicles
RCMN-21V650-6269
Manufacturer Notices(to Dealers,etc) – Dealer Message re Subject: Chevrolet Bolt EV and Bolt EUV Reassigned Orders
RCMN-21V650-2364
Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION N212345941-01 – Safety Recall High Voltage Battery May Melt or Burn Multiple Sections Revised including Vehicle Preparation, Adjusting the State of Charge, and WCAP Clarification
Safety Bulletin – Product Safety Recall N212345941 High Voltage Battery May Melt or Burn
RCSB-21V650-4040.pdf 2166.23KB
RCSB-21V650-4040
Manufacturer Notices(to Dealers,etc) – Dealer Message
RCMN-21V650-7169.pdf 137.057KB
RCMN-21V650-7169
Safety Bulletin re Product Safety Recall N212345941 High Voltage Battery May Melt or Burn
RCSB-21V650-7473.pdf 2197.805KB
RCSB-21V650-7473
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212345941 High Voltage Battery May Melt or Burn
RMISC-21V650-4356
Recall Acknowledgement
RCAK-21V650-1340.pdf 698.027KB
RCAK-21V650-1340
Defect Notice 573 Report
RCLRPT-21V650-2919.PDF 215.981KB
RCLRPT-21V650-2919
Safety Bulletin – Product Safety Recall N212345940 High Voltage Battery May Melt or Burn
RCSB-21V650-4012.pdf 200.431KB
RCSB-21V650-4012
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212345940 – Safety Recall High Voltage Battery May Melt or Burn
RCMN-21V650-6240
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212345940 High Voltage Battery May Melt or Burn
RMISC-21V650-3363.pdf 156.662KB
RMISC-21V650-3363
Manufacturer Notices(to Dealers,etc) – Dealer Message re Bolt EV/EUV Parking Update Cling Sticker
RCMN-21V650-9095.pdf 134.624KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212345941 High Voltage Battery May Melt or Burn
RMISC-21V650-8716.pdf 105.355KB
RMISC-21V650-8716
Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION N212345941-02 – Safety Recall High Voltage Battery May Melt or Burn Multiple sections have been revised including the emphasis on ZFA Multimodule Coordinated Sequence and Vac-N-Fill procedure
Manufacturer Notices(to Dealers,etc) – Dealer Message re Update – N212343880 / N212345940 – Safety Recall – High Voltage Battery May Melt or Burn Updated Date: Sep 28, 2021 15:30 CT
RCMN-21V650-3246.pdf 133.294KB
RCMN-21V650-3246
Miscellaneous Document – Customer Email re Diagnostic Software Update
RMISC-21V650-5463.pdf 426.779KB
RMISC-21V650-5463
Manufacturer Notices(to Dealers,etc) – Dealer Message re IMPORTANT: High Voltage Battery Cooling System Draining Safety Recalls N212343881 and N212345941
RCMN-21V650-1248.pdf 107.239KB
RCMN-21V650-1248
Miscellaneous Document – Outreach App Message re Bolt EV Recall Push Notification Message v1.2
RMISC-21V650-2708.pdf 123.623KB
RMISC-21V650-2708
Miscellaneous Document – Supplemental Outreach (parts available).
RMISC-21V650-1562.pdf 121.682KB
RMISC-21V650-1562
Miscellaneous Document – Supplemental Outreach to Schedule Your Repair
RMISC-21V650-9054.pdf 512.834KB
RMISC-21V650-9054
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212345941-03 – Safety Recall – REVISION High Voltage Battery May Melt or Burn 80% SOC Advanced Diagnostic Software available while waiting for HV battery appointment and additional vehicles have been moved to ‘Open’ status.
RCMN-21V650-6891
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212345941 High Voltage Battery May Melt or Burn
RMISC-21V650-8830.pdf 105.411KB
Safety Bulletin
RCSB-21V650-7038.pdf 2198.907KB
RCSB-21V650-7038
Safety Bulletin
RCSB-21V650-7435.pdf 2216.289KB
RCSB-21V650-7435
Miscellaneous Document – DEALER Frequently Asked Questions (FAQs) for Safety Recall N212345943 High Voltage Battery May Melt or Burn
RMISC-21V650-4277.pdf 117.129KB
RMISC-21V650-4277
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212345943 – Safety Recall High Voltage Battery May Melt or Burn Final Remedy for New/Unsold Dealer Inventory Vehicles
RCMN-21V650-4883
Miscellaneous Document – DEALER Frequently Asked Questions (FAQs) for Safety Recall N212345943 High Voltage Battery May Melt or Burn
RMISC-21V650-1523.pdf 117.129KB
RMISC-21V650-1523
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212345943 – Safety Recall High Voltage Battery May Melt or Burn Final Remedy for New/Unsold Dealer Inventory Vehicles Additional Vehicles Have Been Moved to ‘Open’ Status
RCMN-21V650-1014
Manufacturer Notices(to Dealers,etc) – Dealer Message re Charge limited to 80% after battery pack changed for remedy
RCMN-21V650-5289.pdf 240.728KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212345943 – Safety Recall High Voltage Battery May Melt or Burn Final Remedy for New/Unsold Dealer Inventory Vehicles Additional Vehicles Have Been Moved to ‘Open’ Status
RCMN-21V650-5158
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212345943 – Safety Recall High Voltage Battery May Melt or Burn Final Remedy for New/Unsold Dealer Inventory Vehicles Additional Vehicles Have Been Moved to ‘Open’ Status
RCMN-21V650-5065
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212345943 – Safety Recall High Voltage Battery May Melt or Burn Final Remedy for New/Unsold Dealer Inventory Vehicles Additional Vehicles Have Been Moved to ‘Open’ Status
Safety Bulletin
RCSB-21V650-4845.pdf 2178.778KB
RCSB-21V650-4845
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212345941 High Voltage Battery May Melt or Burn
RMISC-21V650-0256.pdf 105.411KB
RMISC-21V650-0256
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212345941-04 – Safety Recall – REVISION High Voltage Battery May Melt or Burn High Voltage Battery Part Numbers have been removed from the Parts Table
RCMN-21V650-3484
Manufacturer Notices(to Dealers,etc) Dealer Message re N212345943 – Safety Recall High Voltage Battery May Melt or Burn Final Remedy for New/Unsold Dealer Inventory Vehicles Additional Vehicles Have Been Moved to ‘Open’ Status
RCMN-21V650-6270
Recall Quarterly Report #2, 2022-1
RCLQRT-21V650-2776.PDF 211.234KB
RCLQRT-21V650-2776
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212345943 – Safety Recall High Voltage Battery May Melt or Burn Final Remedy for New/Unsold Dealer Inventory Vehicles Additional Vehicles Have Been Moved to ‘Open’ Status
RCMN-21V650-7970
Safety Bulletin
RCSB-21V650-4829.pdf 2179.165KB
RCSB-21V650-4829
Miscellaneous Document – DEALER Frequently Asked Questions (FAQs) for Safety Recall N212345943 High Voltage Battery May Melt or Burn
RMISC-21V650-5276.pdf 117.129KB
RMISC-21V650-5276
Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION: N212345943-01 – Safety Recall High Voltage Battery Software Update (New/Unsold Dealer Inventory Only) Revised Service Procedure and Labor Table
RCMN-21V650-0320
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212345943-01 – Safety Recall High Voltage Battery May Melt or Burn Final Remedy for New/Unsold Dealer Inventory Vehicles Additional Vehicles Have Been Moved to ‘Open’ Status
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V650&docType=RCL
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