NHTSA ID Number: 10198848
Manufacturer Communication Number: 19NA076
This service bulletin provides repair information to correct a customer concern of Blue or Black Screen and Service Rear Vision System Message on Radio Display Shifting into Reverse.
Some customers may comment on a blue or black screen with Service Rear Vision System message when shifting into Reverse.
Tip: (Truck only) Refer to Service Bulletin# 18-NA-383 for additional steps and how to identify if this is a water intrusion issue.
Surround / Trailer Camera (UV2, UVS, or UVI) Systems
The blue screen (with Service Rear Vision message), or black screen (with red triangle and no camera icon) condition can occur multiple times within the same power cycle and may return to normal functionality on the next power cycle. Or if this condition exists, it will occur every time the rear view is displayed to the customer within the same power cycle and may return to normal functionality on the next power cycle after the A11 radio enters and exits sleep cycle. A Diagnostic Trouble Code (DTC) B101D Symptom Byte 3C and/or 39 may be stored as a history DTC in the Video Processing Module (VPM) without any camera-related concern; If there are no DTCs setting in the VPM, and all DTCs are setting in the radio, refer to bulletin 20-NA-048.
Customers with select vehicles may notice that after having vehicle in idle for an extended period of time (length of time for black screen to occur depends on ambient temperature), a black screen with a red triangle and no camera icon will appear when the vehicle is put in Reverse and the camera icon will be crossed out on the radio center screen.
Important: This condition can sometimes appear within approximately 25 minutes of starting a vehicle and is all dependent on the vehicle being in idle.
Please refer to Rear Vision Camera System Malfunction (UV2) in SI for any blue screen in Reverse with the message “Service Rear Vision System” situations with vehicles equipped with UV2, XVR. This particular scenario may become present when there is a B101D or B101E DTC that returns after replacing a VPM. It is advised with vehicles equipped with UV2 and XVR to remove the video recorder SD card from hub to see if this fixes this blue screen condition before further root causing.
Rear View Camera (UVB) systems
If the blue or black screen condition exists, it will occur every time the rear view is displayed to the customer within the same power cycle and may return to normal functionality on the next power cycle after the A11 radio enters and exits a sleep cycle. A DTC of B395A Symptom Byte 08, 72 and 3A will be stored as history together in the A11 Radio.
The cause of the condition may be software anomalies in the Video Processing Module (VPM) or rear camera.
For vehicles with UV2/UVI/UVS, reprogram the Video Processing Module (VPM).
For vehicles with UVB – replace the rearview camera.
|Video Processing Module||84809742||1|
24 Affected Products
1 Associated Document
Bulletin No.: 19-NA-076
Date: May, 2021
To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle’s 17 character Vehicle Identification Number (VIN) and select ‘Get CAL ID’.
You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.
The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.
The following are the supported interface tools:
The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.
Servicing the next generation Global A vehicles will require the diagnostic software, GDS2, Global Diagnostic System 2 running on a local PC device while the MDI is connected to the vehicle. The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles.
The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.
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- Fitment: For VNCI MF J2534 diagnostic tool, V127 software, is replacement for IDS and replacement for IDS newest version.
- Premium Material: Made of premium ABS plastic housing, this diagnostic tool is impact resistant, high temperature resistant, not easy to break.
- Wide Compatibility: Support J2534 compatible software, for HDS, for TIS, for SDD2, for VI‑DA, etc. Support for software for ELMConfig, for For‑scan, etc.
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- High speed host communication and Stable host communication. (with RTS/CTS flow control).Host communication is high-speed and stable, keeping the diagnosis smooth. And the programming function requires the original online account .（Not work for the Ford F serial cars, like F150,F250,F350,F450）
- [Switch on the Interface] There is a switch button on the interface. Please do press the switch button for the Module you want enter in. Pressed: works as ELM327 mode Released: works as J2534 mode
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Last update on 2023-01-03 / Affiliate links / Images from Amazon Product Advertising API
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