Information on GM Accessories – Instructions on Claim Submission on Dealer-Replaced Tonneau Covers During Warranty Period – 2019-2021 Chevrolet Silverado & GMC Sierra

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Service Bulletin Bulletin No.: 21-NA-110
Date: May, 2021
INFORMATION
Subject: Information on GM Accessories – Instructions on Claim Submission on
Dealer-Replaced Tonneau Covers During Warranty Period
Brand: Model:
Model Year: VIN: Engine: Transmission:
from to from to
Chevrolet
Silverado 1500
(New Model) 2019 2019
All All
Silverado 1500
Silverado 2020 2021
2500HD/3500HD
GMC
Sierra 1500
(New Model) 2019 2019
Sierra 1500
Sierra 2020 2021
2500HD/3500HD
Involved Region or Country North America, Canada, IPC Middle East, Israel, Palestine, Chile, Paraguay, Uruguay,
Thailand, Australia and New Zealand.
Information
Note: This bulletin pertains only to vehicles that had an
original Genuine GM tonneau cover installed.
For OEM Tonneau cover replacement under warranty,
GM P/N’s are being discontinued (see chart below). As
these GM part numbers sell down, GM will be replacing
these part numbers with IBP* part numbers, both for
new sales and for warranty replacements. For a
cross-reference of these parts lists, see the Parts
Information table below. However, using these part
numbers will cause errors in claim submissions to
GWM. Please reference instructions below for claim
support.
For Genuine GM Accessory Part (LPO*) Originally
Installed during PDI
For vehicles with RPO 63B/VOZ on the build, please
submit your warranty claim using labor code 0522230
and the corresponding IBP part # (see below). This will
result in an “51 Service Agent is not allowed to submit
part product line 32” error, which will need to be
authorized by the Warranty Support Center.
For Genuine GM Accessory Part Purchased as an
ACO* (over the counter)
For vehicles with add on option #92 or #93 in the
“Added Option Codes” in IVH – verify that the original
install was the Genuine GM part numbers (see below).
If so, submit claim the same way as an LPO.
If not listed as LPO or as an Added Option in IVH,
dealer will have to review install RO or receive receipt
information from customer.
If original install was IBP part
Contact the IBP supplier for warranty coverage.
Dealership labor for processing warranty repairs
approved by the accessory manufacturer may be
claimed through GWM. Refer to bulletin # 11–00–
89–002.
*LPO – Limited Production Option, Ordered with the
vehicle, not an over the counter sale.
*ACO – Accessory Catalog Offering, Over the
counter sale.
*IBP – Integrated Business Partner
Page 2 May, 2021 Bulletin No.: 21-NA-110
Parts Information
RPO GM ACCESSORY
TONNEAU
IBP
REPLACEMENT
63B
84815929
84815930
19416976
63B
84815931
84815932
19416977
63B
84815933
84815934
19418643
VOZ 84791287 19421163
63B 84791288 19421162
VOZ 84786355 19418544
VOZ 84786354 19416965
VOZ 84786353 19418277
Warranty Information
For vehicles repaired under applicable warranty, use:
Labor Operation Description Labor Time
0522230 Pickup Box Tonneau Cover Replacement Use Published Labor
Operation Time
Version 1
Modified Released May 06, 2021

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