2008-2017 Buick Enclave & 2013-2017 Chevrolet Traverse Safety Recall N212349040 Driver Front Airbag Inflator May Rupture

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Find a Dealer Any Chevrolet, Buick, GMC or Cadillac dealer can make the ARC Airbag Inflator Recall Repair for FREE. Need Help? 1-866-467-9700 mycertifiedservice.com/locate-a-dealer Safety Risk An airbag inflator may rupture, causing sharp metal fragments to pass into the vehicle interior, resulting in serious injury or death. Call Your Dealer The Recall Repair Is FREE Your GM dealer will perform the repair for you at no charge. URGENT ARC Airbag Inflator Recall FREE Important ©2022 General Motors. All Rights Reserved. Dear [FName], Our records, based primarily on state registration and title data, indicate that you are the registered owner of a [Model Year1] [MAKE1] [MODEL1], which is affected by the ARC Airbag Inflator Safety Recall. Our records indicate that your vehicle has not been repaired for this recall. General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2008–2017 model year Buick Enclave and 2013–2017 model year Chevrolet Traverse vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and strive for your continued satisfaction with our products. It is important to contact your dealer to schedule your FREE recall repair appointment as soon as possible. Why is your vehicle being recalled? In affected vehicles, the front-driver airbag inflator, which may have been installed either as original equipment or as part of a replacement driverairbag module, may contain a supplier manufacturing defect that could result in inflator rupture during deployment. An inflator rupture may cause metal fragments to pass through the airbag and into the vehicle interior, which may result in serious injury or death. What will we do? Dealers will perform either one of two repairs at no charge. For vehicles that may have had a suspect inflator installed as original equipment, dealers will replace the front-driver airbag module. For vehicles that may have had a suspect inflator installed as part of a service replacement, dealers will remove the module, inspect the lot number on the inflator, and replace the suspect module if the lot number matches the suspect lot number. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of approximately 35 minutes. What should you do? Contact your GM dealer to schedule your FREE recall repair as soon as possible. Questions? If you have questions or concerns that your dealer is unable to resolve, please call 1-866-467-9700. Sincerely, Regina Carto Vice President, Global Product Safety & Systems This notice applies to your [Model Year1] [MAKE1] [MODEL1] VIN: [VIN1] Recall #212349040 [DEALER_NAME] [DEALER_NAME] [DEALER_ADDRESS1] [DEALER_ADDRESS1] [DEALER_CITY], [DEALER_STATE_PROV], [DEALER_POSTAL_CODE] [DEALER_SERVICE_PHONE] [Date] [Unique_ID] [Creative_Code] S Buscar un concesionario Cualquier concesionario Chevrolet, Buick, GMC o Cadillac puede realizar la Reparación de la Llamada a revisión de seguridad del Inflador del Airbag ARC de manera GRATUITA. ¿Necesita ayuda? 1-866-467-9700 mycertifiedservice.com/locate-a-dealer Riesgo de seguridad Un inflador del airbag puede sufrir ruptura, causando que fragmentos de metal afilados ingresen al interior del vehículo, provocando lesiones serias o la muerte. Llame a su concesionario La reparación de la llamada a revisión es GRATUITA Su concesionario GM realizará la reparación sin costo para usted. Llamada a revisión del inflador del airbag ARC Importante ©2022 General Motors. Todos los derechos reservados. Estimado [FName], Nuestros archivos, basados principalmente en datos de matrículas y títulos estatales, indican que usted es el propietario registrado de un [Model Year1] [MAKE1] [MODEL1] el cual está incluido en la Llamada a revisión de seguridad del Inflador del Airbag ARC. Nuestros registros indican que su vehículo no ha sido reparado en respuesta a esta llamada a revisión. General Motors ha determinado que existe un defecto que se relaciona con la seguridad de los vehículos de motor, en ciertos vehículos Buick Enclave año de modelo 2008–2017 y Chevrolet Traverse año de modelo 2013–2017. En consecuencia, GM está realizando una llamada a revisión de seguridad. Le rogamos disculpe este inconveniente. Sin embargo, nos preocupa su seguridad y nos esforzamos por garantizar su satisfacción constante con nuestros productos. Por ello es importante que se ponga en contacto con su concesionario para programar su cita de reparación de la llamada a revisión GRATUITA lo antes posible. ¿Por qué se está llamando a revisión a su vehículo? En los vehículos afectados, el inflador del airbag del conductor, que puede haber sido instalado ya sea como equipo original o como parte de un módulo de airbag del conductor de reemplazo, puede contener un defecto de fabricación del proveedor que podría ocasionar la ruptura del inflador durante el despliegue. Una ruptura del inflador puede causar que fragmentos de metal atraviesen el airbag e ingresen al interior del vehículo, lo cual podría provocar lesiones serias o la muerte. ¿Qué haremos nosotros? Los concesionarios realizarán una u otra de las reparaciones siguientes sin costo. Para vehículos en los que pueda haberse instalado un inflador como equipo original, los concesionarios reemplazarán el módulo del airbag del conductor. Para vehículos en los que pueda haberse instalado un inflador como parte de un reemplazo de servicio, los concesionario retirarán el módulo, inspeccionarán el número de lote en el inflador y reemplazarán el módulo sospechoso si el número de lote coincide con el número de lote sospechoso. Por cuestiones de programación del servicio, es probable que el concesionario necesite tener el vehículo un tiempo mayor que el tiempo real de inspección y servicio de corrección, que es de aproximadamente 35 minutos. ¿Qué debe hacer usted? Póngase en contacto con su concesionario GM para programar su reparación de la llamada a revisión GRATUITA lo antes posible. ¿Dudas? Si tiene preguntas o dudas que no pueda resolver su concesionario, por favor llame al 1-866-467-9700. Atentamente, Regina Carto Vicepresidente, Seguridad del Producto y Sistemas Global Este aviso aplica para su [Model Year1] [MAKE1] [MODEL1] VIN: [VIN1] Llamada a revisión #212349040 [DEALER_NAME] [DEALER_NAME] [DEALER_ADDRESS1] [DEALER_ADDRESS1] [DEALER_CITY], [DEALER_STATE_PROV], [DEALER_POSTAL_CODE] [DEALER_SERVICE_PHONE] [Date] [Unique_ID] [Creative_Code] SS Important GM Safety Recall Notice: Immediate Action Required Aviso importante sobre Llamada a revisión de seguridad de GM: Acción requerida inmediata GM Vehicle Safety PO Box 3047 Milwaukee, WI 53201 PRESORTED FIRST-CLASS MAIL U.S. POSTAGE PAID GENERAL MOTORS AAI-OE ***************AUTO**MIXED AADC 450 99999999999999 [Unique_ID] [Creative_Code] CV-011676 [FName] [LName] [Business_Name] [Address] [Address2] [City], [State] [Zip] FPO

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This is a representative letter. Customer letters are personalized and list specific model, model year and VIN. IMPORTANT SAFETY RECALL November 2021 This notice applies to your vehicle, VIN: Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2008 – 2017 model year Buick Enclave and 2013 – 2017 model year Chevrolet Traverse vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. IMPORTANT • Your vehicle is involved in GM safety recall N212349040. Why is your vehicle being recalled? In these vehicles, the front-driver airbag inflator, which may have been installed either as original equipment or as part of a replacement driver-airbag module during a service event, may contain a supplier manufacturing defect that may result in inflator rupture during deployment. An inflator rupture may cause metal fragments to pass through the airbag and into the vehicle interior, which may result in injury or death to vehicle occupants. What will we do? Parts to repair your vehicle are not currently available, but when parts are available, your GM dealer will perform one of the following repairs: For vehicles that may have had a suspect inflator installed as original equipment, dealers will replace the front-driver airbag module, free of charge. For vehicles that may have had a suspect inflator installed as part of a service replacement of the front-driver airbag module, dealers will remove the module, inspect the lot number on the inflator, and replace the suspect module if the lot number matches the suspect lot number, free of charge. We are working as quickly as possible to correct this condition. When parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced. You can also check the status of this recall at: https://my.gm.com/recalls. Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. Division Number Text Telephones (TTY) Buick 1-866-608-8080 1-800-832-8425 Chevrolet 1-800-630-2438 1-800-833-2438 Puerto Rico – English 1-800-496-9992 Puerto Rico – Español 1-800-496-9993 Virgin Islands 1-800-496-9994 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V782. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Regina Carto Vice President Global Vehicle Safety and Systems GM Recall: N212349040

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Product Safety Recall N212349040 Driver Front Airbag Inflator May Rupture Copyright 2021 General Motors. All Rights Reserved. Page 1 of 11 Release Date: February 2022 Revision: 01 Revision Description: The correction statement and service procedure have been updated in this bulletin. Please discard all previous copies of N212349040. Attention: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Vehicles involved in this recall were placed on stop delivery October 7, 2021. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer. All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle. Important: The requirement information for recording the serial number for BOTH the removed front driver airbag module AND the replacement front driver airbag module is included in this bulletin. Make Model Model Year RPO Description From To Buick Enclave 2008 2017 Chevrolet Traverse 2013 2017 Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs. Condition General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2008-2017 model year Buick Enclave and 2013-2017 model year Chevrolet Traverse vehicles. In these vehicles, the front-driver airbag inflator, which may have been installed either as original equipment or as part of a replacement driver-airbag module during a service event, may contain a supplier manufacturing defect that may result in inflator rupture during deployment. An inflator rupture may cause metal fragments to pass through the airbag and into the vehicle interior, which may result in injury or death to vehicle occupants. Correction Dealers are to replace the front driver airbag module and return the replaced front driver airbag module to the Warranty Parts Center (WPC). Parts Quantity Part Name Part No. 1 Airbag Assembly – Steering Wheel 86805560* 1 Airbag Assembly – Steering Wheel 86805561* 1 Airbag Assembly – Steering Wheel 86805562* 1 Airbag Assembly – Steering Wheel 86805571* 1 Airbag Assembly – Steering Wheel 86805572* Note: * Both the removed front-driver airbag module and the replacement front-driver airbag module serial numbers must be submitted with labor code (9105888) AND with job card date of December 22, 2021, or later to avoid claim rejection. IMPORTANT: Due to flight restrictions for hazardous goods shipments, dealer orders may arrive via FedEx or with your normal PDC delivery. Therefore, dealers should order ONLY as DRO = Daily Replenishment Order or CSO = Customer Special Order. Please do not place orders as SPAC it will delay shipment of the order. Please note, parts will not be shipped overnight. Plan accordingly for transit time to reach your facility. It is estimated that there are only 564 involved vehicles that will require parts being replaced. Due to the small number of vehicles anticipated that will need this repair and the limited initial parts availability, dealers are encouraged not to order these parts for use as shelf stock. Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect. Product Safety Recall N212349040 Driver Front Airbag Inflator May Rupture Page 2 of 11 Warranty Information Labor Operation Description Labor Time Trans. Type Net Item 9105888* Replace Steering Wheel Airbag, Includes Return Packaging 0.4 ZFAT N/A 9106101 Working Capital Assistance Program Reimbursement – USED INVENTORY ONLY N/A ZFAT ** NOTE: To avoid having to “H” route the WCAP transaction for approval, it must be submitted prior to the repair transaction. Steering Wheel Airbag Serial Number Recording 5844317 5906148 IMPORTANT: * (TECHNICIAN and WARRANTY ADMINISTRATOR) SERIAL NUMBER RECORDING REQUIREMENT. The removed and replacement Steering Wheel Airbag assembly serial numbers must be captured by the technician and recorded on the job card. The Warranty Administrator MUST enter the replacement steering wheel airbag assembly serial number in GWM (Global Warranty Management) or in DMS (Dealer Management System). Enter the serial number of the replacement steering wheel airbag in the ‘Labor Operation Dependency Code’ field (1) per the screen above. Enter the serial number of the removed steering wheel airbag in the ‘General Comments’ comments section. Failure to enter these serial numbers will cause the claim to reject. Product Safety Recall N212349040 Driver Front Airbag Inflator May Rupture Page 3 of 11 Working Capital Assistance Program (WCAP) Reimbursement – USED INVENTORY ONLY Note: USA & Canada Only – To avoid having to “H” route the WCAP transaction for approval, it must be submitted prior to the repair transaction. Important: The WCAP ZSET transaction labor code, 9800081, provided in the dealer message sent on October 21, 2021, must have been submitted prior to the submittal of the ZFAT transaction labor code or the claim will reject. ** USA & Canada Dealers Only – For vehicles eligible under the Working Capital Assistance Program, the amount should be submitted in Net Item/Miscellaneous. This amount has been calculated to a daily value for the days that the vehicle was in used dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop sale/stop delivery order (October 7, 2021) to the date the inspection or repair closed the recall bulletin. (not to exceed 79 days). Vehicle Working Capital Assistance Reimbursement Amount USA Canada Buick Enclave 2008 $1.60 N/A Buick Enclave 2009 $1.81 N/A Buick Enclave 2010 $2.16 N/A Buick Enclave 2011 $2.52 N/A Buick Enclave 2012 $3.56 $5.35 Buick Enclave 2013 $5.06 N/A Buick Enclave 2014 $6.07 N/A Buick Enclave 2015 $7.28 $8.83 Buick Enclave 2016 $9.85 $9.79 Buick Enclave 2017 $11.16 N/A Chevrolet Traverse 2013 $5.68 N/A Chevrolet Traverse 2014 $6.70 N/A Chevrolet Traverse 2015 $8.53 N/A Chevrolet Traverse 2016 $9.85 $10.44 Chevrolet Traverse 2017 $12.22 $14.15 Service Procedure Note: Do not discard or destroy the box containing the new steering wheel airbag assembly, it will be used to return the vehicle airbag. DO NOT DEPLOY ANY AIRBAG. 1. Remove the steering wheel airbag assembly. Refer to Steering Wheel Airbag Replacement in SI. 2. Record the serial number of the removed Steering Wheel Airbag. 3. Record the serial number of the New Service Steering Wheel Airbag. 4. Replace the steering wheel airbag assembly. Refer to Steering Wheel Airbag Replacement in SI. Do Not Deploy the AIRBAG. Product Safety Recall N212349040 Driver Front Airbag Inflator May Rupture Page 4 of 11 5948574 Note: The removed steering wheel airbag module MUST be defaced on the airbag cover (customer facing side) with a paint pen or permanent marker to prevent it from being reused. 5. Return the removed steering wheel airbag assembly. Refer to the Return Used Airbag Instructions below. Return Used Airbag Instructions IMPORTANT: DO NOT DEPLOY THE AIRBAG. AIRBAGS MODULES MUST BE RETURNED. Used Steering Wheel Airbag Module Return Instructions for US Undeployed airbags are regulated as dangerous goods and all service agents must follow all applicable International, Federal, State, Provincial, and/or Local laws when preparing dangerous goods shipments including but not limited to classification, packaging, marking, labeling, and shipping dangerous goods. • Check the box that the new airbag module was shipped in for damage and confirm that it still contains the required shipping inserts. If the box is in acceptable condition, place the used airbag module in the “cradle” of the box insert. A copy of the job card must also be included in the box. The job card number, repair date, repair mileage and full 17-character VIN must be clearly visible on the job card. Also make sure that the serial numbers of the airbag modules and the used airbag modules are recorded on the job card. • DO NOT include any other parts or hardware in the box other than the un-deployed airbag module and job card copy. Be sure that all required hazardous material markings and/or labels are still visible and that all non-needed labels are covered or removed. Hazardous materials should only be shipped to the Warranty Part Center using Central Transport. • There will be a Part Return Request available through the Global Warranty Management system and follow the instructions in WPC Technical Service Bulletin #99-00-89-019P. Be sure to comply with all hazardous part shipping requirements described in the bulletin. Dealers may also refer to Title 49 of the Code of Federal Regulations, Parts 171 to 180, when shipping any hazardous material. In the event that the original box can’t be reused, dealers will need to acquire proper packaging from available online sources. Used Steering Wheel Airbag Module Return Instructions for Canada Print the documents and follow the return instructions at the end of this bulletin. Used Steering Wheel Airbag Module Return Instructions for Israel Note: Replaced air bags will follow the normal UMI parts return process. • Check the box that the new airbag module was shipped in for damage and confirm that it still contains the required shipping inserts. If the box is in acceptable condition, place the used airbag module in the “cradle” of the box insert. A copy of the job card must also be included in the box. The job card number, repair date, repair mileage and full 17-character VIN must be clearly visible on the job card. Also make sure that the serial numbers of the airbag modules and the used airbag modules are recorded on the job card. Product Safety Recall N212349040 Driver Front Airbag Inflator May Rupture Page 5 of 11 • DO NOT include any other parts or hardware in the box other than the un-deployed airbag module and job card copy. Be sure that all required hazardous material markings and/or labels are still visible and that all non-needed labels are covered or removed. All airbag modules replaced for this recall must be immediately returned to UMI’s parts delivery center at the following location (Israel Only): Universal Motors Israel – Parts Delivery Center Rimon 3 ST Hevel Modiin Industrial area Israel Contact # +97239534444 UNDER NO CIRCUMSTANCES SHOULD A USED AIRBAG BE DEPLOYED OR OTHERWISE TAMPERED WITH PRIOR TO SHIPMENT. Used Steering Wheel Airbag Module Return Instructions for the Middle East Replaced air bag will be returned following directions provided by the local GM Wholesale Representative. Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions) It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time. Dealer Responsibility – All All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program. Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle. Dealer Reports For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use Product Safety Recall N212349040 Driver Front Airbag Inflator May Rupture Page 6 of 11 of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states. Customer Notification USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin). Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter. Product Safety Recall N212349040 Driver Front Airbag Inflator May Rupture Page 7 of 11 Used Steering Wheel Airbag Module Return Instructions 5940494 Product Safety Recall N212349040 Driver Front Airbag Inflator May Rupture Page 8 of 11 5940498 Product Safety Recall N212349040 Driver Front Airbag Inflator May Rupture Page 9 of 11 5940506 GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Product Safety Recall N212349040 Driver Front Airbag Inflator May Rupture Page 10 of 11 IMPORTANT SAFETY RECALL January 2022 This notice applies to your vehicle, VIN: Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2008-2017 model year Buick Enclave and 2013-2017 model year Chevrolet Traverse vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. IMPORTANT • Your vehicle is involved in GM safety recall N212349040. • Schedule an appointment with your GM dealer. • This service will be performed for you at no charge. Why is your vehicle being recalled? In these vehicles, the front-driver airbag inflator, which may have been installed either as original equipment or as part of a replacement driver-airbag module during a service event, may contain a supplier manufacturing defect that may result in inflator rupture during deployment. An inflator rupture may cause metal fragments to pass through the airbag and into the vehicle interior, which may result in injury or death to vehicle occupants. What will we do? Your GM dealer will perform one of the following repairs: For vehicles that may have had a suspect inflator installed as original equipment, dealers will replace the front-driver airbag module. For vehicles that may have had a suspect inflator installed as part of a service replacement of the front-driver airbag module, dealers will remove the module, inspect the lot number on the inflator, and replace the suspect module if the lot number matches the suspect lot number. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of approximately 35 minutes. What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible. Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. Division Number Text Telephones (TTY) Buick 1-866-608-8080 1-800-832-8425 Chevrolet 1-800-630-2438 1-800-833-2438 Puerto Rico – English 1-800-496-9992 Puerto Rico – Español 1-800-496-9993 Virgin Islands 1-800-496-9994 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V782. Product Safety Recall N212349040 Driver Front Airbag Inflator May Rupture Page 11 of 11 Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Regina A. Carto Vice President Global Product Safety and Systems GM Recall: N212349040

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IMPORTANT SAFETY RECALL January 2022 This notice applies to your vehicle, VIN: Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2008-2017 model year Buick Enclave and 2013-2017 model year Chevrolet Traverse vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. IMPORTANT • Your vehicle is involved in GM safety recall N212349040. • Schedule an appointment with your GM dealer. • This service will be performed for you at no charge. Why is your vehicle being recalled? In these vehicles, the front-driver airbag inflator, which may have been installed either as original equipment or as part of a replacement driver-airbag module during a service event, may contain a supplier manufacturing defect that may result in inflator rupture during deployment. An inflator rupture may cause metal fragments to pass through the airbag and into the vehicle interior, which may result in injury or death to vehicle occupants. What will we do? Your GM dealer will perform one of the following repairs: For vehicles that may have had a suspect inflator installed as original equipment, dealers will replace the front-driver airbag module. For vehicles that may have had a suspect inflator installed as part of a service replacement of the front-driver airbag module, dealers will remove the module, inspect the lot number on the inflator, and replace the suspect module if the lot number matches the suspect lot number. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of approximately 35 minutes. What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible. Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. Division Number Text Telephones (TTY) Buick 1-866-608-8080 1-800-832-8425 Chevrolet 1-800-630-2438 1-800-833-2438 Puerto Rico – English 1-800-496-9992 Puerto Rico – Español 1-800-496-9993 Virgin Islands 1-800-496-9994 Page 2 of 2 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V782. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Regina A. Carto Vice President Global Product Safety and Systems GM Recall: N212349040

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GLOBAL SAFETY FIELD INVESTIGATIONS DCS6058 URGENT – DISTRIBUTE IMMEDIATELY Date: February 23, 2022 Subject: REVISION: N212349040-01 – Safety Recall Driver Front Airbag Inflator May Rupture Revised Correction and Service Procedure Models: 2008-2017 Buick Enclave 2013-2017 Chevrolet Traverse To: All General Motors Dealers The correction statement and service procedure have been updated in this bulletin. Please discard all previous copies of N212349040. (TECHNICIAN and WARRANTY ADMINISTRATOR) SERIAL NUMBER RECORDING REQUIREMENT. The removed and replacement Steering Wheel Airbag assembly serial numbers must be captured by the technician and recorded on the job card. The Warranty Administrator MUST enter the replacement steering wheel airbag assembly serial number in GWM (Global Warranty Management) or in DMS (Dealer Management System). Enter the serial number of the replacement steering wheel airbag in the ‘Labor Operation Dependency Code’ field (1) per the screen above. Enter the serial number of the removed steering wheel airbag in the ‘General Comments’ comments section. Failure to enter these serial numbers will cause the claim to reject. Question and Answer Document (Q&A) Attached to this message you will find an updated document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS

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GLOBAL SAFETY FIELD INVESTIGATIONS DCS5957 URGENT – DISTRIBUTE IMMEDIATELY Date: October 7, 2021 Subject: Upcoming Safety Recall N212349040 Driver Front Airbag Inflator May Rupture Models: 2008-2017 Buick Enclave 2013-2017 Chevrolet Traverse To: All General Motors Dealers General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves certain 2008-2017 model year Buick Enclave and 2013-2017 model year Chevrolet Traverse vehicles. The GM recall number is N212349040. It is a violation of federal law for a dealer to deliver a new or used motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied. In these vehicles, the front-driver airbag inflator, which may have been installed either as original equipment or as part of a replacement driver-airbag module during a service event, may contain a supplier manufacturing defect that may result in inflator rupture during deployment. An inflator rupture may cause metal fragments to pass through the airbag and into the vehicle interior, which may result in injury or death to vehicle occupants. Parts are not currently available, but when parts are available, for vehicles that may have had a suspect inflator installed as original equipment, dealers will replace the front-driver airbag module. For vehicles that may have had a suspect inflator installed as part of a service replacement of the front-driver airbag module, dealers will remove the module, inspect the lot number on the inflator, and replace the suspect module if the lot number matches the suspect lot number. GM dealers will be instructed to inspect and return the service modules that contain inflators from the suspect lot to the Tier 1 supplier. Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified. The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system has been updated for this upcoming recall on October 7, 2021. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries. Question and Answer Document (Q&A) Attached to this message you will find a document that addresses the nine most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns. Dealers will be advised when the recall bulletin is released. Until the recall bulletin is released, the IVH screen in GWM will display “N/A” under Release Date and “Incomplete – Remedy not yet available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS

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GM CUSTOMER CARE AND AFTERSALES DCS5970 URGENT – DISTRIBUTE IMMEDIATELY Date: October 21, 2021 Subject: N212349040 – Safety Recall Driver Front Airbag Inflator May Rupture Application for Used Vehicle Working Capital Assistance Program (WCAP) Models: 2008-2017 Buick Enclave 2013-2017 Chevrolet Traverse To: All General Motors Dealers On October 7, 2021, GM sent to all GM dealers GlobalConnect Message GCUS-3-2334 regarding safety recall N212349040. The required repair to complete this recall is not yet available. Until further instructions are received, the involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and cannot be delivered to customers, dealer-traded, released to auction, used for demonstration purposes or put to any other use. This message is to inform dealers who have involved vehicles in their inventory that they can now apply for the used vehicle Working Capital Assistance Program (“WCAP”) for safety recall N212349040. Before proceeding with the application process described below, dealers must verify vehicle eligibility based on the program terms and guidelines that were provided in GM GlobalConnect Message GCUS-9-10968 dated March 10, 2021. Applications submitted on ineligible vehicles are subject to chargeback of any incentives paid to the dealer under the WCAP. Because compensation and tracking requires visibility into dealers’ inventory, dealers must also have agreed to a Dealer Data Share agreement with GM in order to receive any compensation under this program. To apply for the WCAP for safety recall N212349040, dealers must access the GM Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction using the labor code provided below for each eligible vehicle. This zero-dollar special transaction type is the dealer’s application for compensation and constitutes a representation from the dealer that the vehicle is eligible for WCAP assistance. Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or guarantee the provision of any assistance as defined by program terms and guidelines. Labor Code Description Labor Time Trans Code 9800081 Working Capital Assistance for Safety Recall N212349040 N/A ZSET To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related field action bulletin is released. If a vehicle has been delivered, wholesaled or otherwise disposed of prior to release of the bulletin, the vehicle is not eligible for assistance. Additionally, recalled vehicles taken in on trade may be eligible for assistance if the dealer immediately reports the vehicle in used vehicle inventory via its Dealer Management System (DMS) and makes application through the GWM system. To ensure that GM is receiving daily inventory information, which is necessary to process payments and make eligibility determinations under the WCAP, the dealer’s vehicles must be properly identified in the dealership’s DMS. A daily feed of this information is provided to GM through the Dealer Data Share (DDS) agreement. Beginning with the 1st quarter of 2019, all WCAP payments will be facilitated through the Global Warranty Management (GWM) system. For each eligible vehicle, a qualifying dealer will submit for WCAP vehicle enrollment with a “ZSET” transaction type and for reimbursement with a “ZFAT” transaction type both through the GWM system. If approved, a WCAP credit for that vehicle will be issued through the GWM system similar to any other warranty credit. WCAP submission instructions and the required labor code will also be provided in the appropriate field action bulletin. Each WCAP transaction being credited will be clearly identified on the dealer’s daily credit memo. In order to receive payment, a dealer must have timely reported the vehicle in used vehicle inventory, retained the vehicle until the related field action bulletin is released, and properly applied for the WCAP payment. The vehicle must also be otherwise eligible under WCAP rules and guidelines. GM reserves the right to amend, modify, terminate, or cancel this program at any time in its sole discretion. END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES

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GLOBAL SAFETY FIELD INVESTIGATIONS DCS6157 URGENT – DISTRIBUTE IMMEDIATELY Date: May 10, 2022 Subject: N212349040-01 – Safety Recall – Recall Reinstated Driver Front Airbag Inflator May Rupture Models: 2008-2017 Buick Enclave 2013-2017 Chevrolet Traverse To: All General Motors Dealers On April 28, 2022, General Motors temporarily suspended Safety Recall N212349040 via GM GlobalConnect Message GCUS-3-2513. The purpose of this message is to inform dealers that dealers may now resume repairs under this Safety Recall. Involved vehicle status in IVH will be changed back to an “Open” status on May 10, 2022. We apologize for any inconvenience this situation may have caused. Question and Answer Document (Q&A) Attached to this message you will find an updated document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS

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GLOBAL SAFETY FIELD INVESTIGATIONS DCS6016 URGENT – DISTRIBUTE IMMEDIATELY Date: December 22, 2021 Subject: N212349040 – Safety Recall Driver Front Airbag Inflator May Rupture Models: 2008-2017 Buick Enclave 2013-2017 Chevrolet Traverse To: All General Motors Dealers General Motors is releasing Safety N212349040 today. The total number of U.S. vehicles involved is approximately 555. Please see the attached bulletin for details. Vehicles involved in this recall were placed on stop delivery October 7, 2021. Once the service procedure contained in the bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer. TECHNICIAN and WARRANTY ADMINISTRATOR) SERIAL NUMBER RECORDING REQUIREMENT. The removed and replacement Steering Wheel Airbag assembly serial numbers must be captured by the technician and recorded on the job card. The Warranty Administrator MUST enter the replacement steering wheel airbag assembly serial number in GWM (Global Warranty Management) or in DMS (Dealer Management System). Enter the serial number of the replacement steering wheel airbag in the ‘Labor Operation Dependency Code’ field (1) per the screen above. Enter the serial number of the removed steering wheel airbag in the ‘General Comments’ comments section. Failure to enter these serial numbers will cause the claim to reject. Question and Answer Document (Q&A) Attached to this message you will find an updated document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns. Working Capital Assistance Program (WCAP) Eligibility Vehicles which were in dealer inventory at the time of this bulletin release were eligible for WCA. Please refer to the attached bulletin and GlobalConnect Message GCUS-9-9188 for additional information. Customer Letter Mailing The customer letter mailing will begin early January 2022. Global Warranty Management (GWM) The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated December 23, 2021 or sooner. Please hold all warranty transactions until Monday, 12/27/21 in order for the serial recording mapping to complete within the DMS. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS

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GLOBAL SAFETY FIELD INVESTIGATIONS DCS6151 URGENT – DISTRIBUTE IMMEDIATELY Date: April 28, 2022 Subject: SUSPEND: N212349040-01 – Safety Recall Driver Front Airbag Inflator May Rupture Models: 2008-2017 Buick Enclave 2013-2017 Chevrolet Traverse To: All General Motors Dealers This message is to inform dealers that Safety Recall N212349040, released on December 22, 2021 through GM GlobalConnect Message GCUS- 3-2389, is being temporarily suspended. Involved vehicle status in IVH will be temporarily changed from “Open” to “Incomplete, Remedy Not Available”. Dealers will be notified when repairs can be resumed. Dealers should expect to receive a communication from the Parts Team with instruction on how to handle parts in dealer service inventory. We apologize for any inconvenience this situation may cause. Question and Answer Document (Q&A) Attached to this message you will find an updated document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS

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