October 7, 2021 NHTSA CAMPAIGN NUMBER: 21V782000
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
NHTSA Campaign Number: 21V782
Manufacturer General Motors, LLC
Components AIR BAGS
Potential Number of Units Affected 550
General Motors, LLC (GM) is recalling certain 2008-2017 Buick Enclave and 2013-2017 Chevrolet Traverse vehicles. The driver’s air bag inflator may explode during deployment, due to a manufacturing defect.
Dealers will inspect and replace as necessary, the driver’s air bag module, free of charge. Owner notification letters are expected to be mailed November 22, 2021. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM’s number for this recall is N212349040.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Frequently Asked Questions (FAQs) for Safety Recall N212349040
Driver Front Airbag Inflator May Rupture
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
|Q1)||Which vehicles are involved?|
|A1)||Certain 2008–2017 model year Buick Enclave and 2013-2017 model year Chevrolet Traverse vehicles.|
|Q2)||What is the issue or condition?|
|A2)||In these vehicles, the front-driver airbag inflator, which may have been installed either as original equipment or as part of a replacement driver-airbag module during a service event, may contain a supplier manufacturing defect that may result in inflator rupture during deployment.|
|Q3)||What symptoms may be experienced? What warning signs may be associated with the issue or condition described?|
|Q4)||What is the remedy/repair?|
|A4)||For vehicles that may have had a suspect inflator installed as original equipment, dealers will replace the front-driver airbag module. For vehicles that may have had a suspect inflator installed as part of a service replacement of the front-driver airbag module, dealers will remove the module, inspect the lot number on the inflator, and replace the suspect module if the lot number matches the suspect lot number. GM dealers will be instructed to inspect and return the service modules that contain inflators from the suspect lot to the Tier 1 supplier.|
|Q5)||What is the safety risk? Is the vehicle safe to drive?|
|A5)||An inflator rupture may cause metal fragments to pass through the airbag and into the vehicle interior, which may result in injury or death to vehicle occupants.|
|Q6)||Does the customer have to pay for this remedy/repair?|
|A6)||No, this inspection/repair will be done at no cost to the customer.|
|Q7)||Is the remedy/repair available now?|
|A7)||No, when a remedy is available and/or sufficient quantity of parts are available, the recall bulletin will be released, and dealers can begin repairing vehicles.|
|Q8)||What should customers do until recall repairs can be completed? Are there any special instructions?|
|A8)||If special instructions are provided, they will be included in the notification letters to customers.|
|Q9)||How can customers check to see if their vehicle is involved in this field action?|
|A9)||Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.|
GLOBAL SAFETY FIELD INVESTIGATIONS
URGENT – DISTRIBUTE IMMEDIATELY
Date: October 7, 2021
Subject: Upcoming Safety Recall N212349040
Driver Front Airbag Inflator May Rupture
Models: 2008-2017 Buick Enclave
2013-2017 Chevrolet Traverse
To: All General Motors Dealers
General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves certain 2008-2017 model year Buick Enclave and 2013-2017 model year Chevrolet Traverse vehicles. The GM recall number is N212349040.
It is a violation of federal law for a dealer to deliver a new or used motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.
In these vehicles, the front-driver airbag inflator, which may have been installed either as original equipment or as part of a replacement driver-airbag module during a service event, may contain a supplier manufacturing defect that may result in inflator rupture during deployment. An inflator rupture may cause metal fragments to pass through the airbag and into the vehicle interior, which may result in injury or death to vehicle occupants.
Parts are not currently available, but when parts are available, for vehicles that may have had a suspect inflator installed as original equipment, dealers will replace the front-driver airbag module. For vehicles that may have had a suspect inflator installed as part of a service replacement of the front-driver airbag module, dealers will remove the module, inspect the lot number on the inflator, and replace the suspect module if the lot number matches the suspect lot number. GM dealers will be instructed to inspect and return the service modules that contain inflators from the suspect lot to the Tier 1 supplier.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system has been updated for this upcoming recall on October 7, 2021. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the nine most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Dealers will be advised when the recall bulletin is released. Until the recall bulletin is released, the IVH screen in GWM will display “N/A” under Release Date and “Incomplete – Remedy not yet available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
15 Affected Products
5 Associated Documents
Recall 573 Report
Manufacturer Notices(to Dealers,etc) – Dealer Message re Upcoming Safety Recall N212349040 Driver Front Airbag Inflator May Rupture
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212349040 Driver Front Airbag Inflator May Rupture
Recall 573 ReportRCLRPT-21V782-2686
Defect Notice 573 ReportRCLRPT-21V782-7327
Latest Recalls Documents
For the most up to date documents from NHTSA for this Recall, click the lick above
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Last update on 2021-10-18 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-10-18 / Affiliate links / Images from Amazon Product Advertising API