Navigation Loading Message And Navigation Won’t Start or Slow to Start When Ignition Is First Turned On – 2018-2020 Buick Cadillac GMC Holden

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Bulletin No.: PIC6418B Published date: N/A Preliminary Information PIC6418B Navigation Loading Message And Navigation Won’t Start or Slow to Start When Ignition Is First Turned On Models Brand: Buick Cadillac Cadillac Cadillac Regal ATS CTS XTS Model: Model Years: 2018 – 2020 2018 – 2019 2018 – 2019 2018 – 2019 VIN: from to All All All All All All All All Engine: All All All All All All All All Transmissions: GMC Holden Terrain Commodore 2018 2018 – 2020 All All All All All All All All Involved Region or Country Additional Options (RPO) North America, Europe, Middle East, Korea, China, Australia, New Zealand IOU or IOT Condition When the vehicle is first started, or when Navigation is first launched, the radio may display Navigation Loading, may show a scrolling circle, or may only show the home bar at the bottom of the display. Cause Engineering has identified a root cause and working towards a service solution. Please offer the customer the provided workaround for now until a more permanent solution can be identified. Correction: The customer has two workarounds they can select from while waiting on a permanent solution to be released later this year. Option 1: Perform the forced stop described and illustrated below in steps 1-3. Option 2: Temporarily refrain from using the customer’s User Profile in this vehicle. The condition described in this PI is not evident when using the Guest Profile. Service Procedure Reproduce the condition at ignition on/engine start. Verify the condition is present, then perform the following steps: 1. Go to Home screen > Settings > System > Running Applications 2. Select the “Stop” button on the “Navigation” application line, then select OK. This will force the application to restart. 3. Launch navigation from the Home page. If the navigation still will not launch, then this PI does not apply. Refer to SI for diagnostic procedures. If the navigation recovers for that ignition cycle, then please explain to the customer that engineering has identified a root cause of this condition and they are investigating options for a permanent solution. The software solution is expected to become available later in the third quarter. This PI will be replaced with a bulletin once a service solution is ready. Parts Information Do not replace any parts for this condition. Warranty Information For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information. Labor Operation Description Labor Time 3487088* Confirm Navigation Loading Condition .3 Hr. *This is a unique Labor Operation for Bulletin use only. Additional SI Keywords nav, NAV, Version History Version 2 07/16/2020 – Created on. Modified 12/16/2020 – Updated to clarify work around steps. 06/10/2021 – Second work around step added.
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