NHTSA ID Number: 10185747
Manufacturer Communication Number: PIT5773C
Summary
This Preliminary information communicates an issue with the 3rd Row Seat Headrest not returning to the upright position after cycling the seat and to install a headrest repair kit.
3 Affected Products
Vehicles
Parts Information
| Description | Part number | Qty |
| Headrest Kit – Jet Black RPOs: HIR/HMR/HOU/HOY/HVA/H1Y/H2X | 86778721 | 2 |
| Headrest Kit – Gideon RPO’s: HVC/HVE/HV5 | 86778722 | 2 |
| Headrest Kit – Maple Sugar RPO: HAV | 86778723 | 2 |
| Headrest Kit – Clove RPO: HVB | 86778724 | 2 |
| Headrest Kit – DK Atmo RPO: HFN | 86778725 | 2 |
| Headrest Kit – Wisper Beige RPO: HFM | 86778726 | 2 |
SEOCONTENT-START
Bulletin No.: PIT5773C
Published date: 12/18/2020
Preliminary Information
PIT5773C 3rd Row Headrest Does Not Stay In The Upright Position and/or Excessive Force Is Needed For The Headrest To Stay In The Upright Position
Models
| Brand: | Model: | Model Years: | VIN: | Engine: | Transmissions: | |
| from | to | |||||
Chevrolet |
Tahoe | 2021 | All | All | All | All |
| Chevrolet |
Suburban | 2021 | All | All | All | All |
| GMC | Yukon Models | 2021 | All | All | All | All |
| Involved Region or Country | North America |
| Condition | Some customers may comment that after cycling the 3rd row seat to the up position, the headrest does not return to or stay in the upright position. In some cases, if excessive force is used to return the headrest to the upright position, it may stay up. |
| Cause | This condition could be caused by the headrest locking mechanism, located inside the headrest, not engaging. |
Correction:
To correct this concern, install a headrest service kit. The headrest service kit will include the headrest core (C), pin (D), button (E), and bezels (F), as shown below. The headrest trim cover (A) and foam (B) will be reused. Order 2 kits because both 3rd row headrest should be replaced at the same time, even if there is only an issue with one of the two.
Disassembly
- Remove the headrest from the seat assembly following Service Information.
- Disengage the headrest trim cover J-channel retainer located on the bottom of the headrest (1).
- Begin removing the trim cover with the foam starting on the side without the button, and work towards theside with the button.
- Work the foam and trim cover around the button to completely remove the foam and trim from the headrest. The trim cover and foam will be reused.
Assembly
- Install the new pin (2) from the service kit into the new headrest core.
- Line up the new button assembly key feature with the headrest core key slot (3). Once aligned, install the button onto the new headrest core.
- Reinstall the old trim and foam onto the new headrest core.
- Work the trim and foam around the button (4).
- Engage the J-Channel retainer on the trim cover (5).
- Verify there are no appearance concerns with how the trim and foam are installed.
- Install rod bezels (6).
- Reinstall the headrest to the seat assembly following Service Information.
- Repeat procedure for the 2nd headrest.
Parts Information
| Description | Part number | Qty |
| Headrest Kit – Jet Black RPOs: HIR/HMR/HOU/HOY/HVA/H1Y/H2X | 86778721 | 2 |
| Headrest Kit – Gideon RPO’s: HVC/HVE/HV5 | 86778722 | 2 |
| Headrest Kit – Maple Sugar RPO: HAV | 86778723 | 2 |
| Headrest Kit – Clove RPO: HVB | 86778724 | 2 |
| Headrest Kit – DK Atmo RPO: HFN | 86778725 | 2 |
| Headrest Kit – Wisper Beige RPO: HFM | 86778726 | 2 |
Warranty Information
For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information.
| Labor Operation | Description | Labor Time |
| *7086348 | Install Headrest Service Kit (one headrest) | 0.4 Hrs. |
| Add time | Install Headrest Service Kit (2nd headrest) | 0.3 Hrs. |
| *This is a unique Labor Operation for Bulletin use only. |
Version History
| Version | 4 |
| Modified | 09/09/2020 – Created on.
10/05/2020 – Updated the condition, correction, parts and warranty sections. 10/14/2020 – Updated to add RPO HVC to the parts sections. 12/18/2020 – Updates to the Correction and Parts sections. |
SEOCONTENT-END
1 Associated Document
Manufacturer Communications
Bulletin No.: PIT5773C
Published date: 12/18/2020
MC-10185747-9999.pdf 1308.181KB
SaleBestseller No. 1
WONNIE 12" Dual Car DVD Players Portable DVD Players for Car Headrest Play a Same or Two Different Movies with 5-Hour Rechargeable Battery, Mounting Brackets, All Region, Support USB/Sync TV
- 【2 X Car DVD Players】WONNIE has more than 10 years of experience in car DVD players. The Newest 12" dual car DVD players features upgraded chips for clearer, more vivid. The enhanced mounting bracket ensures stability, preventing drops or other issues on bumpy roads. You can connect the two players via AV cable to share the same movie or play different discs according to personal preferences, making journeys enjoyable. Allow you to focus on driving without worrying about anything from backseat.
- 【All Region & Multi-Formats Playback】The dual car headrest dvd players can play all regions discs from DVD, DVD±R, DVD±RW, CD, CD±R, CD±RW, VCD, SVCD, SVCD (Not support Blu-ray disc, MP4 and Bluetooth). Design with USB (max to 32GB FAT32 and 720*576 pixels), support multi formats: image (JPG, JPEG), audio (MP3, WMA), videos (VOB, AVI, MPEG 1, MPEG 2)
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- 【Attention】 During the playback, long press VOL+/VOL- on the player to increase/decrease the volume, short press to fast-forward/rewind. When you short press the volume button on the player, it's normal that you could change the speed of the player.
- 【Rechargeable Battery & 3 Power Modes 】There are 3 power modes, 2 Car DVD players are built-in high-capacity rechargeable batteries, you can watch movies anytime and anywhere, usually can play about 5 hours, 2 AC adapters (for home), 2 in 1 car charger (for car 12V).
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FANGOR 7.5 Inch Dual Car DVD Player, Portable Headrest Video Player for Car with 5 Hours Rechargeable Battery, Last Memory, AV Out/in, Support USB/SD/Sync TV, All Regions (1 Player+1 LCD Screen)
- 【Dual Portable DVD Player】The upgraded 7.5 inch portable dvd player for car consist of one car dvd player and one LCD screen. It adopts a new chip technology to transmit high-quality audio and video signals to both screens and helps reduce disc skipping during bumpy rides. The dvd player for car support playing the same movie simply via AV and DC cable connections. The AV OUT port allows syncing playback to a large TV or a projector for a broader viewing experience
- 【Dual Powerful Stereo Speakers】The car dvd player dual screen is equipped with upgraded stereo speakers that deliver louder and clearer sound, attracting children's attention and keeping them quiet on road trips, offering you a more pleasant journey
- 【5 Hours Rechargeable Battery】The main player has a built-in high-capacity rechargeable lithium battery that can run for about 5 hours on a full charge. When connected to the monitor, both screens will play for about 2.5 hours. The dual dvd player also comes with an AC adapter and a car charger to keep kids entertained for a long time
- 【All Regions and Multi-format Support】The car dvd player for kids can support multiple formats. ① All-region disc formats: DVD, DVD+R/RW, DVD-R/RW, CD, CD-R/RW, VCD, and SVCD. ② Support USB 2.0 and SD/MMC card up to 32GB (FAT32) and max resolution is 720x576. You can play pictures (JPG/JPEG), audio (MP3/WMA) and videos (VOB, AVI, MPEG-1, MPEG-2). No support for Blu-ray discs, MP4 files, or Bluetooth
- 【Last Memory Function and Clamsell Design】The headrest dvd player for car support the last memory function, so you don't need to worry about starting from the beginning, and it picks up each exciting scene from where you left off. The car movie player features a clamshell design, making disc changes super easy without removing the player
Bestseller No. 3
DESOBRY 10.5" Car DVD Player with Headrest Mount, Portable DVD Player for Car with Headphone, Suction-Type Disc in,Support 1080P Video,HDMI Input,USB/SD Card Reader,AV in/Out,Last Memory&Region Free
- 【3S Auto Load Discs & Last Memory】Our car DVD player for kids feature with Suction-Type Disc in design, it will automatic sucks the disc and loads in seconds,easy for adult on front seat or kids on back seat to change dics. The car tv DVD player also built-in last memory function makes watching more convenient by restarting from the break point every time.
- 【HDMI Input & Sync TV, Player】DESOBRY car headrest dvd player with HDMI input function makes it can sync up to 1080P video from phones, computers, Raspberry Pi, Xbox or kindle fire etc.(Pls. confirm your phone supports HDMI output before ordering) And its AV In/Out function makes it can sync the screen to TV for larger watching views via the RCA cable. Besides, you also can play different videos simultaneously or via the included AV cable to sync two screens.
- 【Wide Compatibility】Our headrest DVD player for car owns wide compatibility and can play free regions discs from CD, DVD,CD±R, DVD±R, DVD±RW, VCD to SVCD (but not blue-ray DVD). USB/SD card supports playing MP3,WMA,VOB,AVI,DAT,MPEG4,MPG,JPG,JPEG (max to 128GB FAT32 & 1920*1080 pixel). Note:ONLY suit for standard discs with a 12 CM diameter.
- 【HD Vision & Adjustable Screen】DESOBRY 2022 New gerneration portable car DVD player offers clearly 1920 * 1080P@30fps HD video playback to protect kids' eyes and enhances viewing experience. And thanks to 135° adjustable screen angle, kids can watch the videos at a comfortable angle anytime so that their neck won't be sore and can minimizes reflected glare to protect their eyes.
- 【Easy to Install & Stereo Speakers】The travel DVD player for car comes with a mounting bracket, makes you install the player on the headrest firmly, and the video won't shake or dropped again.And the built-in dual bottom speakers will bring you clear and loud stereo sound. Compare with speakers in the back or front, bottom speakers effectivly decrease sound interference to the front passengers.
SaleBestseller No. 4
WONNIE 10.5" Two Car DVD Players Portable Dual Screen Headrest Video Player, Play a Same or Two Different Movies with 5-Hour Rechargeable Battery,2 AC Adapters,2 Mounting Brackets,Support USB/SD Card
- 【2 × Car DVD Player】WONNIE New generation 10.5 inches car headrest DVD player with HD 1280x800 pixels, upgrade chip and have more stable function. The car DVD player dual screen support playing different movies for two kids or playing the same movie via simple AV cable connection. AV OUT also allows the portable car DVD player to sync the movie to large TV or projector for larger view experience
- 【Two Installation Methods Fits for Most Car Headrests】The car DVD entertainment system will keep your kids entertained on long drives and say goodbye to boredom, whining, and crying. The included 2 car mounting brackets and 2 headrest mounting straps attach the dual car DVD players to the car headrest very easily
- 【Multi-Formats Playback & All Regions】The dual portable DVD player support a wide range of formats. ① All-region disc formats: DVD, DVD+R/RW, DVD-R/RW, CD, CD-R/RW, VCD and SVCD. ② Support USB 2.0 and SD/MMC cards up to 32GB (FAT32) for playing music and movies (maximum resolution cannot exceed 720×576 pixels). Video Formats: VOB, AVI, MPEG -1, MPEG-2. Audio Formats: MP3/WMA. Image Formats: JPG, JPEG. Note: Blu-ray discs, MP4, and Bluetooth not supported
- 【3 Power Modes & 5 Hour Rechargeable Battery】There are 3 power supply systems for dual DVD player for car: 2 AC adapters, a 2-in-1 car charger (used only for 12V car), and high-capacity rechargeable battery (built-in each car movie player).So you can watch movies anytime and anywhere without worrying about running out of power. The DVD player for car headrest supports up to 5 hours of actual playback time solely after a full charge
- 【Upgraded 2 Stereo Speakers & Adjustable Volume Level】 WONNIE DVD player for car has built-in two stereo speakers in each unit that can provide clear stereo sound. With upgraded volume control technology, both car DVD player headrest can individually adjust the volume from 0-20. You can also adjust the volume through the remote control. Each unit has a headphone jack, you can connect wired earphones/headphones or speakers for sound
Bestseller No. 5
Arafuna 12.5" Car DVD Player with Headphone, Portable DVD Player with Headrest Mount, Suction-Type Disc in, Headrest DVD Player Support 1080P Video, HDMI Input, AV in/Out, USB/SD Card Reader
- 【3S Auto Load Discs & Last Memory】The biggest feature of the portable DVD player for car is the automatic suction type, put the disc into the card slot, and the optical drive can automatically suck the inserted disc. There is no need to open and close the player all the time to change discs, which is very convenient to operate. Both adults and kids can easily change discs. The DVD player portable has the last memory function. When you turn it on, it plays right where you left off.
- 【HDMI Input and AV, RCA Sync Function】The car DVD player has built-in HDMI input port, use HDMI cable to sync 1080P video from your mobile phone, computers, Raspberry Pi, Xbox or kindle fire, etc. (Please make sure your phone supports HDMI output function before ordering). It can also sync the same movies to another portable car DVD player via AV cable and even to TV via the included RCA cable for lossless transfer of images.
- 【Big Screen & HD Picture Quality】Arafuna 12.5 " large screen portable DVD player for kids with 1920*1080p resolution is clearer than 720P and has a larger viewing area than 10.1 " car DVD player for kids. It is more conducive to use on long car trips, and the clear picture will not only bring better visual enjoyment to your child, but also less damage to kids eyes. In addition, this headrest DVD player for car is able to adjust the image quality and color temperature.
- 【Regions Free & Multi-formats Support】This DVD player portable car compatible with all regions DVD and different formats: ①Video formats: MPEG/MPG/TRP/VOB/FLV/MP4/RMVB/AVI/MOV/MKV/ASF/WM ②DVD formats: DVD/SVCD/VCD/CD/CD±R/DVD±R/DVD±RW. ③Images formats: JPG/JPEG. ④Audio formats: MP3/WMA. ⑤Support USB/SD card to play music and movies. (max to 128GB FAT32 & 1920*1080 pixel). Note: ONLY suit for standard discs with a 12 CM diameter.
- 【Adjustable Viewing Angle & Dual Speakers】The DVD player for car headrest comes with a mounting bracket, you can freely adjust the viewing angle according to your needs. Kids no longer need to hold the DVD portable player for long periods of time, they can watch in a more comfortable and healthy posture. The travel DVD player for car has built-in dual surround sound speakers for a better audio-visual experience.
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