NHTSA ID Number: 10187381
Manufacturer Communication Number: 19NA115
Summary
This technical bulletin provides repair information to correct a customer concern of a rear brake squeal noise.
14 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
BUICK | ENCLAVE | 2018-2020 |
| CADILLAC | XT5 | 2017-2019 |
| CADILLAC | XT6 | 2020 |
| CHEVROLET | BLAZER | 2019 |
| CHEVROLET | TRAVERSE | 2018-2020 |
| GMC | ACADIA | 2017-2019 |
SEOCONTENT-START
Service Bulletin Bulletin No.: 19-NA-115
Date: December, 2020
TECHNICAL
Subject: Rear Brake Squeal Noise
Brand: Model:
Model Year: VIN: Engine: Transmission:
from to from to
Buick Enclave 2018 2020
SOP
5GAERBKW0LJ131812
All All
Cadillac
XT5 2017 2019 1GYKNCRS1LZ105480
XT6 2020 2020 1GYKPCRS0LZ105464
Chevrolet
Blazer 2019 2019 3GNKBBRA4KS698688
Traverse 2018 2020 1GNER8KW2LJ132372
GMC
Acadia
(VIN N) 2017 2017 1GKKNPLS1LZ105473
Acadia 2018 2019 1GKKNPLS1LZ105473
Holden Acadia 2019 2019 All All
Involved Region or Country North America, N.A. Export Regions, Middle East, Australia, Europe, Russia, Israel,
South Korea, Africa, Columbia, Chile and Peru.
Condition Some customers may comment on hearing a squeal noise coming from the rear brakes.
Cause The cause of the condition may be the current material used on the rear disc brake
pad shim.
Correction
Note: The rear disc brake pads have been re-designed with new shim material, to
eliminate the squeal.
Replace the rear disc brake pads with new design pads listed in the Part Table below.
Refer to Rear Disc Brake Pads Replacement, in SI.
Parts Information
Causal
Part
Description Part
Number
Qty
X PAD KIT-RR
DISC BRK
84757793 1
Page 2 December, 2020 Bulletin No.: 19-NA-115
Warranty Information
Repairs made for the specific concern within this
bulletin may be covered under the New Vehicle Limited
Warranty Bumper-to-Bumper terms (Canada Base
Warranty).
Refer to the vehicle’s Limited Warranty and Owner
Assistance Information booklet for coverage details.
Note: For rotor refinish/replace, refer to SI Doc ID’s
# 2353544, Brake Rotor Thickness Measurement and
# 4282333, Disc Brake Component Specifications.
Measurements are required on the repair order and in
the warranty claim submission for either operation.
Labor Operation Description Labor Time
2481978* Rear Disc Brake Pads Replacement 1.1 hr
Add To Refinish Rotor – Both 0.6 hr
Add To Refinish Rotor – One 0.5 hr
Add To Replace Rotor – Both 0.4 hr
Add To Replace Rotor – One 0.2 hr
*This is a unique Labor Operation for Bulletin use only.
Version 4
Modified Released August 14, 2019.
Revised January 17, 2020 — Added the 2020 Model Year and the Cadillac XT6.
Revised July 23, 2020 – Added Note to Warranty Information.
Revised December 18, 2020 – Converted Date Breakpoints to VIN Breakpoints.
SEOCONTENT-END
1 Associated Document
Manufacturer Communications
Bulletin No.: 19-NA-115
Date: December, 2020
- Complete Tool Set: Orion Motor Tech's 24-piece brake caliper compression tool set includes 2 retaining plates, 2 thrust bolt assemblies, 2 brake caliper hangers, and 18 adapters, easily servicing your brakes without damage
- Universal Compatibility: This brake caliper tool kit includes a wide range of adapters to fit most vehicles, including hundreds of American, Japanese, and European models, fully covering your brake servicing needs
- Hassle-Free Use: Simply rotate the pistons back into their calipers to clear the pads. Embedded magnets in each thrust bolt assembly securely hold drive keys and adapters, while the right and left handed designs ensure versatile operation
- Durable Construction: Crafted from heavy-duty 1045 steel, this caliper piston compressor tool set offers exceptional strength and durability, with a powder coating for enhanced wear and corrosion resistance
- Compact & Portable: Our disc brake caliper tool set comes in a convenient storage case, ensuring your tools are organized and always within reach for home and on-the-go repairs
- Durable Material: The brake caliper compression tool is carbon steel construction with a rust-proof blasted finish, these blades will stand up to heavy use and accidental drops. It’s perfect for everyone from DIY novices to professional mechanics.
- Easy Operation: This caliper compressor tool includes both right-handed and left-handed thrust bolt assemblies, easy for brake pad replacement and rotating pistons back into the caliper on your car, truck or 4-wheel drive disc brake vehicle.
- Package Included: This brake caliper tool includes 18 x Disc Adapters (#0, #2, #3, #4, #5, #6, #7, #8, #9, #10, #A, #E, #F, #K, #K1, #K2, #M, #N); 2 x Handed Thrust Bolt Assemblies (Left & Right) ;2 x Retainer Plates (#O, #1) ;1 Brake Caliper Hanger; 2 x Rubber Coated Gloves.
- Wide Application: This multi-disc brake caliper wind back tool kit includes 18 adapters fitting hundreds of vehicle makes and models including American, European, and Japanese.
- Red Storage Case: The disc brake piston caliper compressor rewind tool set is packed in a heavy-duty storage case with precision-sized compartments for every piece - great for storage and transport while lengthening the life of the tool set.
- DUAL BRAKE TOOL SET: Orion Motor Tech's 32 pc. brake kit includes 8 drum brake tools: remover, installer, compressor, retainer, pliers, & 3 adjustment spoons, plus 24 disc brake tools with 2 retaining plates, thrust bolt assemblies, 2 hooks, & 18 adapters
- WIDE COMPATIBILITY: Altogether, this dual brake servicing kit covers hundreds of makes and models of cars and light trucks, both import and domestic, allowing you to keep regular maintenance of your brakes for safe driving
- PREMIUM MATERIAL: Each brake tool is made of structural-grade steel for outstanding strength, durability, and longevity; the black oxide, chrome, and sandblasted coated parts ensure superior long-lasting wear and corrosion resistance
- EASY OPERATION: Both the drum brake and the caliper wind back tools offer reinforced ergonomic handles to save you time, effort, and aggravation during use, allowing you to focus on getting the job done right
- BLOW-MOLDED CASES: The custom blow-molded carrying cases with their clear labeling and instruction manuals make these sets easy to use, organize, store, and transport between job sites
- COMPLETE SET: Orion Motor Tech's 10 pc. brake tool kit includes all the necessary accessories for servicing your drum brakes: pliers, installers, removers, compressors, retainers, hooks, and standard, angled, and mini adjustment spoons
- PREMIUM MATERIAL: The metallic components are made of structural-grade 45# steel to offer good ductility as well as outstanding strength, durability, and longevity; black oxide and chromate coatings ensure all parts are wear and corrosion resistant
- STURDY HANDLES: The 4 brake spring tools feature reinforced ergonomic handles to save you time and spare you effort and aggravation during use
- CUSTOM CASE: The rugged blow-molded case keeps everything well organized and easy to store or transport between jobs
- WIDE APPLICATION: This brake tool set is designed to fit hundreds of domestic and import vehicle makes and models in the market, covering your automotive servicing needs
- Complete Tool Set: Orion Motor Tech's 24-piece brake caliper compression tool set includes 2 retaining plates, 2 thrust bolt assemblies, 2 brake caliper hangers, and 18 adapters, easily servicing your brakes without damage
- Universal Compatibility: This brake caliper tool kit includes a wide range of adapters to fit most vehicles, including hundreds of American, Japanese, and European models, fully covering your brake servicing needs
- Hassle-Free Use: Simply rotate the pistons back into their calipers to clear the pads. Embedded magnets in each thrust bolt assembly securely hold drive keys and adapters, while the right and left handed designs ensure versatile operation
- Durable Construction: Made from tough carbon steel and 40Cr steel, this caliper piston compressor tool set is built for long-lasting strength, while its powder-coated and zinc-plated finishes provide added protection against wear and corrosion
- Compact & Portable: Our disc brake caliper tool set comes in a convenient storage case, ensuring your tools are organized and always within reach for home and on-the-go repairs
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