2017-2021 Chevrolet Camaro Product Safety Recall N212327220 Driver Airbag Emblem May Separate During Deployment

SEOCONTENT-START

Product Safety Recall
N212327220 Driver Airbag Emblem May Separate During
Deployment
Copyright 2021 General Motors. All Rights Reserved. Page 1 of 4
Release Date: March 2021 Revision: 01
Revision Description: This bulletin has been revised to include a copy of the customer notification letter.
Please discard all copies of bulletin N212327220.
Attention: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor
vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or
noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer
traded, or used for demonstration purposes until the repair contained in this bulletin has been performed
on the vehicle.
Make Model
Model Year
From To RPO Description
Chevrolet Camaro 2017 2021
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2017 –
2021 model year Chevrolet Camaro vehicles. In these vehicles, the plastic “Camaro” branded emblem
in the front-driver airbag cover may separate during a front-driver airbag deployment. If an emblem
separates during an airbag deployment, there is an increased risk of injury in a crash.
Correction Dealers will replace the front-driver airbag module.
Parts
Quantity Part Name Part No.
1 AIRBAG ASM-STRG WHL 84446046
Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales
(GMCC&A). Please refer to your “involved vehicles listing” before ordering parts. Order parts on a CSO = Customer
Special Order only. DRO’s may be cancelled. All orders may be reviewed prior to being filled. Parts may have
quantity limiters in effect.
It is estimated that there are only 30 involved vehicles that will require parts being replaced. Due to the small number
of vehicles anticipated that will need this repair and the limited initial parts availability, dealers are encouraged
not to order these parts for use as shelf stock.
Important: Due to flight restrictions for hazardous goods shipments, dealer orders may arrive via FedEx or with
your normal PDC delivery. Therefore, dealers should order CSO = Customer Special Order as DRO’s may be
cancelled. Please do not place orders as SPAC it will delay shipment of the order. Please note, parts will not be
shipped overnight. Plan accordingly for transit time to reach your facility.
Note: Due to limited initial parts availability, dealers are encouraged not to order these parts for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM) management. Dealers should review the
affected parts to confirm RIM managed status.
Undeployed airbags are regulated as dangerous goods and all service agents must follow all applicable International,
Federal, State, Provincial, and/or Local laws.
Warranty Information
Labor
Operation Description
Labor
Time
Trans.
Type
Net
Item
9105648 Steering Wheel Airbag Replacement (Includes Scrapping) 0.6 ZFAT N/A
Service Procedure
1. Remove and dispose the steering wheel airbag. Refer to Steering Wheel Airbag Replacement and Inflatable Restraint
Module Handling and Scrapping in SI.
Product Safety Recall
N212327220 Driver Airbag Emblem May Separate During
Deployment
Page 2 of 4
4776466
Warning: When removing the Drivers Airbag (DAB), the airbag guide sleeves (1) may get stuck in the steering wheel
armature. Failure to remove the guide sleeves from the armature and properly reinstall them onto the DAB may result in
damage or inoperable components related to airbag retention to the steering wheel. DAB retention failure during airbag
deployment could cause injury.
2. Install the new service steering wheel airbag. Refer to Steering Wheel Airbag Replacement in SI.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is
remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type
must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair
within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the
condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To
avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment
with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told
how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession
and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers
take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded,
released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle,
or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer
information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the
required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this
bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps
necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering
Product Safety Recall
N212327220 Driver Airbag Emblem May Separate During
Deployment
Page 3 of 4
your facility for service, you are required to ensure the customer is aware of the open field action and make every
reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply
to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The
Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use
of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a
violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included
with this bulletin).
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Product Safety Recall
N212327220 Driver Airbag Emblem May Separate During
Deployment
Page 4 of 4
IMPORTANT SAFETY RECALL
April 2021
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2017-2021 model year
Chevrolet Camaro vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience.
However, we are concerned about your safety and continued satisfaction with our products.
I M P O R T A N T
• Your vehicle is involved in GM safety recall N212327220.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle
being recalled?
In these vehicles, the plastic “Camaro” branded emblem in the front-driver airbag
cover may separate during a front-driver airbag deployment. If an emblem separates
during an airbag deployment, there is an increased risk of injury in a crash.
What will we do? Your GM dealer will replace the front-driver airbag module. This service will be
performed for you at no charge. Because of service scheduling requirements, it is
likely that your dealer will need your vehicle longer than the actual service correction
time of approximately 45 minutes.
What should you
do?
You should contact your GM dealer to arrange a service appointment as soon as
possible.
Do you have
questions?
If you have questions or concerns that your dealer is unable to resolve, please contact
the appropriate Customer Assistance Center at the number listed below.
Division Number Text Telephones (TTY)
Chevrolet 1-800-630-2438 1-800-833-2438
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to
remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free
Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 21V211.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the
lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall: N212327220

************************************************************************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5731
URGENT – DISTRIBUTE IMMEDIATELY
Date: March 25, 2021
Subject: N212327220 – Safety Recall
Driver Airbag Emblem May Separate During Deployment
Models: 2017-2021 Chevrolet Camaro
To: All General Motors Dealers
General Motors is releasing Safety Recall N212327220 today. The total number of U.S. vehicles involved is approximately 30. Please see the attached bulletin for details.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin in the near future.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated March 25, 2021. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

************************************************************************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5739
URGENT – DISTRIBUTE IMMEDIATELY
Date: March 31, 2021
Subject: REVISION – N212327220-01 – Safety Recall
Driver Airbag Emblem May Separate During Deployment
Customer Letter Added
Models: 2017-2021 Chevrolet Camaro
To: All General Motors Dealers
This bulletin has been revised to include a copy of the customer notification letter. Please discard all copies of bulletin N212327220.
Customer Letter Mailing
The customer letter mailing will begin on April 14, 2021.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

************************************************************************************************************************

This is a representative letter. Customer letters are personalized and list specific model, model year and VIN.
IMPORTANT SAFETY RECALL
April 2021
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2017-2021 model year Chevrolet Camaro vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N212327220.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
In these vehicles, the plastic “Camaro” branded emblem in the front-driver airbag cover may separate during a front-driver airbag deployment. If an emblem separates during an airbag deployment, there is an increased risk of injury in a crash.
What will we do?
Your GM dealer will replace the front-driver airbag module. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 45 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-630-2438
1-800-833-2438
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V211.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall: N212327220

SEOCONTENT-END