2021 Chevrolet Express & GMC Savana Safety Recall N202325161 Battery Cable Short Circuit

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Product Safety Recall
N202325161 Battery Cable Short Circuit
Copyright 2021 General Motors. All Rights Reserved. Page 1 of 7
Release Date:
April 2021
Revision:
01
Revision Description:
This bulletin has been updated to add the customer notification letter. Please discard all previous copies of N202325161.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Vehicles involved in this field action were previously repaired under Technical Service Bulletin 20-NA-225 for the same condition and are included in this safety recall to ensure the positive battery cable anti-rotation tab trim length was trimmed properly when the procedure in the bulletin was performed.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Express
2021
2021
L8T
Engine-Gas, 8 CYL, 6.6L, Cast Iron
GMC
Savana
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2021 model year Chevrolet Express and GMC Savana vehicles with 6.6L gas engines. In certain circumstances, anti-rotation tabs on the positive battery cable terminals may come into contact with a fuse block assembly attachment post, causing a short circuit. Clearance between the positive battery cable anti-rotation tab and the fuse attachment posts is small enough to allow contact in certain situations. Drivers may get a low battery voltage warning or experience a dead battery. A short-circuit of a positive battery cable to a fuse attachment post can cause battery drain or may lead to an underhood fire.
Correction
Dealers will remove a portion of the anti-rotation tab on both positive battery cable terminals near the engine compartment fuse block assembly attachments.
Parts
Quantity
Part Name
Part No.
1
Cable – Battery Positive (*Request WPC872, See Note Below)
84911210
1
Cable – Battery Positive (*Request WPC871, See Note Below)
84911213
* The battery cable can be obtained from the Warranty Parts Center (WPC) using the TSP Dealer Request Form located on Global Connect NOTE: All vehicles in this population will require part # 84911213. The only exception to this is VIN 1GJW7FF77M1175349, this vehicle requires part # 84911210.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9105366
Verify Positive Battery Cable Anti-Rotation Tab Trim Length
0.6
ZFAT
N/A
9105368
Replace Positive Battery Cable (Includes Inspection)
2.8
Product Safety Recall
N202325161 Battery Cable Short Circuit
Page 2 of 7
Service Procedure
4597853
1. Remove the vehicle battery (1). Refer to Battery Replacement in SI.
5694188
2. Locate the Mega Fuse assembly mounted on the inner fender.
3. Remove the fuse cover (3).
4. Remove the fasteners that connect the two cables to the fuse block (1) and (2).
5. With the two cables removed from the fuse block, inspect the trimmed length of the terminal anti-rotation tabs on
both cable ends.
Product Safety Recall
N202325161 Battery Cable Short Circuit
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5779103
* If both anti-rotation tabs are trimmed to the correct 6mm length (2), no further action is required. Reinstall the cables
following steps 6-9 below.
5693961
* If one or both anti-rotation tabs has been cut completely off, or measures less than 6mm as shown in the first graphic in
this step, replace the positive battery cable assembly. Refer to Battery Positive Cable Replacement in SI. When installing
the new cable assembly, follow steps 6-9 below.
6. Loosely reinstall the two cables at the fuse block.
5779104
Note: When tightening the fasteners, hold the cables in a manner so they do not contact the studs as shown in the graphic
above.
Product Safety Recall
N202325161 Battery Cable Short Circuit
Page 4 of 7
7. Tighten the fasteners to 20 Nm (15 lb ft).
5779106
5779108
IMPORTANT: With both fasteners tightened to specification, make sure there is at least 1mm clearance between the
anti-rotation tab and the nut at both locations. If the clearance is less than 1mm, remove the cable and trim the tab with a
file as required.
8. Reinstall the fuse cover.
9. Reinstall the battery. Refer to Battery Replacement in SI.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is
remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type
must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair
within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the
condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To
avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment
with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told
how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
Product Safety Recall
N202325161 Battery Cable Short Circuit
Page 5 of 7
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Product Safety Recall
N202325161 Battery Cable Short Circuit
Page 6 of 7
IMPORTANT SAFETY RECALL
April 2021
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety exists in certain 2021 model year Chevrolet Express and GMC Savanna vehicles equipped with 6.6L gas engines. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N202325161.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
• Your vehicle was repaired previously for this condition under a Technical Service bulletin. It is included in this safety recall to ensure the positive battery cable anti-rotation trim length was trimmed properly when the procedure in the bulletin was performed.
Why is your vehicle being recalled?
In certain circumstances, anti-rotation tabs on the positive battery cable terminals may come into contact with a fuse block assembly attachment post, causing a short circuit. Clearance between the positive battery cable anti-rotation tab and the fuse attachment posts is small enough to allow contact in certain situations. Drivers may get a low battery voltage warning or experience a dead battery. A short-circuit of a positive battery cable to a fuse attachment post can cause battery drain or may lead to an underhood fire.
What will we do?
Your GM dealer will inspect your vehicle and remove a portion of the anti-rotation tab on both positive battery cable terminals near the engine compartment fuse block assembly attachments. A very small percentage of vehicles may have had too much of the tab removed during prior servicing. If this is the case for your vehicle, the battery cable will be replaced. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 50 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
It is recommended that the vehicle be parked outside and not in a garage or other structure until it is repaired.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-630-2438
1-800-833-2438
GMC
1-866-996-9463
1-800-462-8583
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
Product Safety Recall
N202325161 Battery Cable Short Circuit
Page 7 of 7
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V189.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall N202325161

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5723
URGENT – DISTRIBUTE IMMEDIATELY
Date: March 18, 2021
Subject: N202325161 – Safety Recall
Battery Cable Short Circuit
Models: 2021 Chevrolet Express
2021 GMC Savana
Equipped with Engine-Gas, 8 CYL, 6.6L, Cast Iron (RPO L8T)
To: All General Motors Dealers
General Motors is releasing Safety Recall N202325161 today. The total number of U.S. vehicles involved is approximately 16. Please see the attached bulletin for details.
Vehicles involved in this field action were previously repaired under Technical Service Bulletin 20-NA-225 for the same condition and are included in this safety recall to ensure the positive battery cable anti-rotation tab trim length was trimmed properly when the procedure in the bulletin was performed.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin in mid-April 2021.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated March 19, 2021 or sooner. There is no new inventory in this population. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5757
URGENT – DISTRIBUTE IMMEDIATELY
Date: April 14, 2021
Subject: REVISION: N202325161-01 – Safety Recall
Battery Cable Short Circuit
Customer Letter Added
Models: 2021 Chevrolet Express
2021 GMC Savana
Equipped with Engine-Gas, 8 CYL, 6.6L, Cast Iron (RPO L8T)
To: All General Motors Dealers
This bulletin has been updated to add the customer notification letter. Please discard all previous copies of N202325161.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin April 16, 2021.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

*************************************************************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5734
URGENT – DISTRIBUTE IMMEDIATELY
Date: March 26, 2021
Subject: REVISION: N202325160-01- Safety Recall
Battery Cable Short Circuit
Revised Service Procedure
Models: 2021 Chevrolet Express
2021 GMC Savana
Equipped with Engine-Gas, 8 CYL, 6.6L, Cast Iron (RPO L8T)
To: All General Motors Dealers
This bulletin has been updated to include an inspection of the positive battery cable anti-rotation tab. Please discard all previous copies of N202325160.
Question and Answer Document (Q&A)
Attached to this message you will find an updated document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

*************************************************************************************************************

IMPORTANT SAFETY RECALL
April 2021
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety exists in certain 2021 model year Chevrolet Express and GMC Savanna vehicles equipped with 6.6L gas engines. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N202325161.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
• Your vehicle was repaired previously for this condition under a Technical Service bulletin. It is included in this safety recall to ensure the positive battery cable anti-rotation trim length was trimmed properly when the procedure in the bulletin was performed.
Why is your vehicle being recalled?
In certain circumstances, anti-rotation tabs on the positive battery cable terminals may come into contact with a fuse block assembly attachment post, causing a short circuit. Clearance between the positive battery cable anti-rotation tab and the fuse attachment posts is small enough to allow contact in certain situations. Drivers may get a low battery voltage warning or experience a dead battery. A short-circuit of a positive battery cable to a fuse attachment post can cause battery drain or may lead to an underhood fire.
What will we do?
Your GM dealer will inspect your vehicle and remove a portion of the anti-rotation tab on both positive battery cable terminals near the engine compartment fuse block assembly attachments. A very small percentage of vehicles may have had too much of the tab removed during prior servicing. If this is the case for your vehicle, the battery cable will be replaced. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 50 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
It is recommended that the vehicle be parked outside and not in a garage or other structure until it is repaired.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-630-2438
1-800-833-2438
GMC
1-866-996-9463
1-800-462-8583
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free
Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V189.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall N202325161

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