Navigation System Arrival Time Are incorrect for Certain Locations – 2020 Chevrolet Equinox & GMC Terrain

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Service Bulletin Bulletin No.: 21-NA-009
Date: January, 2021
TECHNICAL
Subject: Navigation System Arrival Time Are incorrect for Certain Locations
This bulletin replaces PIT5769. Please discard all previous copies of PIT5769.
Brand: Model:
Model Year: VIN: Engine: Transmission:
from to from to
Chevrolet Equinox 2020 2020
(SLP)
3GNAXKEVXLL328217 3GNAXUEV1LL332183
(Cami)
2GNAXXEVXL6270630 2GNAXYEX1L6272841
(Ramos)
3GNAXYEX4LS729224
3GNAXNEV8LS731457
GMC Terrain 2020 2020 (SLP)
3GKALXEX7LL327856 3GKALXEX2LL332351
Involved Region or Country
This ONLY impacts destinations in the following States, Provinces, Cities, Municipalities,
and Regions:
• Canada
– Saskatchewan
– The Gulf of St. Lawrence, Quebec
– Northern Rockies, British Columbia
– Peace River, British Columbia
• Mexico
– Sonora
– Quintana Roo
• United States
– Arizona
– Hawaii
Additional Options (RPOs) Equipped with IOU or IOT
Condition
Some customers may comment that when traveling to specific areas the destination
arrival time may be inaccurate by one hour. Additionally, if travelling to or through timerestricted
areas any time-related restrictions will also be incorrect by one hour during
routing calculation for affected areas.
Cause The cause of the condition may be an issue related to the Daylight-Saving Time (DST)
flag in the map data loaded onto the Navigation Map Data SD Card.
Correction Follow the eject process to safely remove the SD Card for part number inspection.
Replace the Navigation Map Data SD card.
Page 2 January, 2021 Bulletin No.: 21-NA-009
Service Procedure
Caution: Failure to power down the radio before SD
card removal can cause permanent damage and
corruption of map data. Do NOT remove the navigation
map data SD card with the radio on.
1. Ignition Off, open and close the driver door to
disable RAP.
2. Wait one minute then eject the navigation map
data SD card.
3. Inspect and record the part number from the SD
card label.
3.1. Part number 84953333 or 84953332 exhibit
the condition outlined in this bulletin. If either
PN is found, replace the Navigation Map Data
SD card.
3.2. If a part number other than the two above are
found, this bulletin does not apply. Reinstall
the card per step 4 and refer to published
diagnostics in SI.
4. Insert the navigation map data SD card fully, start
the vehicle, and launch navigation to ensure it is
functional.
Note: If comparing to a similarly equipped vehicle, be
aware that behavior could still be different if one vehicle
has a subscription to Connected Navigation (Paid or
New Vehicle Trial) and the other vehicle does not have
any Connected Navigation service subscription.
Warranty Information
For vehicles repaired under warranty, use:
Labor Operation Description Labor Time
3420860 Navigation Map Data Storage Device Replacement Use Published Labor
Operation Time
Version 1
Modified Released January 22, 2021

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