Customer Satisfaction Program N202315510 Incorrect Trailering Label – 2021 Chevrolet Tahoe & Yukon

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5573
URGENT – DISTRIBUTE IMMEDIATELY
Date: November 18, 2020
Subject: N202315510 – Customer Satisfaction Program
Incorrect Trailering Label
Models: 2021 Chevrolet Tahoe
2021 GMC Yukon
To: All General Motors Dealers
General Motors is releasing Customer Satisfaction Program N202315510
today. The total number of U.S. vehicles involved is approximately 3,425.
Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin in November.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated November 19, 2020 or sooner. A list of involved vehicles in dealer new
inventory is referred to in the bulletin and attached to this message. Dealers may
wish to save this attachment. Please hold all warranty transactions until IVH has
been updated.
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GLOBAL SAFETY FIELD INVESTIGATIONS
Customer Satisfaction Program
N202315510 Incorrect Trailering Label
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 6
Release Date: November 2020 Revision: 00
Attention: This program is in effect until November 30, 2022.
Make Model
Model Year
From To RPO Description
Chevrolet Tahoe
2021 2021
GMC Yukon
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Certain 2021 model year Chevrolet Tahoe and GMC Yukon vehicles may have a condition in which the
trailering label has zeroed out information on the label. Information such as Gross Combined Weight
Rating (GCWR), Conventional Trailering Weight Rating (TWR) and Max Tongue Weight may show a
zero instead of the proper amounts.
Correction Install the updated label. Because this label can easily be installed by the customer, and to reduce their
inconvenience, labels and installation instructions will be mailed to customers of record.
Parts
The labels are VIN specific and cannot be ordered unless a VIN is provided. If a replacement label is required for
inventory or customer vehicles, please follow the instructions below for your region. Customers can expect to receive a
label enclosed with their notification letter and is printed specifically for their vehicle.
USA Dealers:
Parts required to complete this recall are to be ordered online, through the GM 1 Store via GlobalConnect. Please log in
and order the label using item number 10284728 or the bulletin number N202315510. The label will be provided at no
charge. For a listing of dealer inventory VINs please refer to GlobalConnect message GCUS-3-1966. If a VIN is not
involved with this recall, a label will not be available or provided.
Canada Dealers:
Please contact the Warranty Call Centre at 1-888-222-5546 to order labels which will be provided at no
charge. Dealers will be required to provide a VIN at the time of ordering. Please have VIN available when calling to
order the label as the labels are VIN specific. If a VIN is not involved with this recall, a label will not be available or
provided.
Warranty Information
Labor
Operation Description
Labor
Time
Trans.
Type
Net
Item
9105427 Remove/Install Label 0.2 ZFAT N/A
Service Procedure
IMPORTANT: Verify the VIN on the new label matches the VIN of the vehicle.
1. Open the left front door.
Customer Satisfaction Program
N202315510 Incorrect Trailering Label
Page 2 of 6
5664320
5664321
2. Locate the trailering information label on the left side “B” pillar.
IMPORTANT: Do NOT place the new label over the existing label.
3. Remove the existing trailering information label. Use care to not damage or scratch other nearby labels or the paint
finish.
4. Remove any residue using isopropyl alcohol and dry the surface with a clean, lint-free cloth. The surface must be
clean, dry and free of any contaminants.
5664323
Customer Satisfaction Program
N202315510 Incorrect Trailering Label
Page 3 of 6
NOTE: The waste strip at the top of the service label (red box) does not get installed on the vehicle, it can be discarded
with the backing paper.
5. Firmly hold the new label and peel the protective liner from the back side, being careful not to touch or contaminate
the adhesive with dirt or foreign matter.
6. Affix the new trailering information label onto the “B” pillar in the same location as the removed label. Carefully
align the new label to the surface and press firmly to smooth out the entire label ensuring the corners are fully
adhered.
7. Close the door.
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded,
released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through November 30, 2022. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup
cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, through November 30, 2022, whenever a vehicle subject to this field action enters your vehicle inventory you
must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition,
for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action
and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the
vehicle.
Dealer Reports
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
Customer Notification
USA & Canada – General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Customer Satisfaction Program
N202315510 Incorrect Trailering Label
Page 4 of 6
November 2020
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2021 model year Chevrolet Tahoe or GMC Yukon vehicle may have a condition in which the
trailering label has zeroed out information on the label. Information such as Gross Combined Weight Rating (GCWR),
Conventional Trailering Weight Rating (TWR) and Max Tongue Weight may show a zero instead of the proper amounts.
Your satisfaction with your vehicle is very important to us, so we are announcing a program to prevent this condition or,
if it has occurred, to fix it.
What We Will Do: Your updated label is included with this letter. To reduce your inconvenience, you can install the
label easily by following the enclosed instructions. If you desire, however, you may take the label to your dealer for
installation. This service will be performed for you at no charge.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center for Chevrolet at 1-800-222-1020 (TTY 1-800-833-2438) or GMC 1-800-462-8782 (TTY 1-800-462-
8583).
We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your vehicle provides you with many
miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
Enclosure
N202315510
Customer Satisfaction Program
N202315510 Incorrect Trailering Label
Page 5 of 6
IMPORTANT: Verify the VIN (Vehicle Identification Number) on the new label matches the VIN of the vehicle.
1. Open the left front door.
2. Locate the trailering information label on the left side “B” pillar.
IMPORTANT: Do NOT place the new label over the existing label.
3. Remove the existing trailering information label. Use care to not damage or scratch other nearby labels or the paint
finish.
4. Remove any residue using isopropyl alcohol and dry the surface with a clean, lint-free cloth. The surface must be
clean, dry and free of any contaminants.
Customer Satisfaction Program
N202315510 Incorrect Trailering Label
Page 6 of 6
Note: The waste strip at the top of the service label (red box) does not get installed on the vehicle, it can be discarded
with the backing paper.
5. Firmly hold the new label and peel the protective liner from the back side, being careful not to touch or contaminate
the adhesive with dirt or foreign matter.
6. Affix the new trailering information label onto the “B” pillar in the same location as the removed label. Carefully
align the new label to the surface and press firmly to smooth out the entire label ensuring the corners are fully
adhered.
7. Close the door.

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5627
URGENT – DISTRIBUTE IMMEDIATELY
Date: December 22, 2020
Subject: N202315510 – Customer Satisfaction Program
Incorrect Trailering Label
Models: 2021 Chevrolet Tahoe
2021 GMC Yukon
To: All General Motors Dealers
General Motors released Customer Satisfaction Program N202315510 on November 18, 2020. We are aware dealers are experiencing issues with ordering the labels for this field action through the GM 1Store. GM has taken steps to correct the issues dealers have been experiencing. Dealers should now be seeing improved timeliness in the fulfilment of orders through the 1Store.
Please note that the 1Store only has labels for vehicles that were in new/unsold dealer inventory at the launch of this field action bulletin. Labels for customer vehicles were shipped with the field action letters sent directly to the vehicle owner. Owner letters were sent on December 16th, and most owners should have already received their corrected labels.
The 1Store has been receiving orders without the VIN. These are VIN specific labels, and orders being placed without the VIN are being denied. Please note, when ordering this label in 1Store please provide VIN in the OverLimit Reason comment box. It must be the complete 17-digit VIN.
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GLOBAL SAFETY FIELD INVESTIGATIONS

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