NHTSA ID Number: 10184099
Manufacturer Communication Number: PIT5792
Summary
This Preliminary information communicates a condition where the trailering app cannot be opened and provides a process for clearing the cache and personal data so the application will operate as designed.
2 Affected Products
Vehicles
Condition
When attempting to open the Trailering app in the radio display it will not launch or cannot be opened. When attempting to open the Trailering app the display goes blank and pressing the Home key returns the display to the Home page.
Cause
This may be caused by a software anomaly.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIT5792
Published date: 11/5/2020
- Proportional Mode Brake for Everyday Towing: The Tow-Pro Liberty delivers Proportional Mode braking for smooth on-road control. Easy to install and use, the system reduces push and pull for ultimate towing confidence on roads and highways
- Universal Brake Controller for SUVs & Trucks: Pair with the universal pig tail wiring harness (TPH-025) or one of our vehicle specific brake controller wiring harnesses and switch inserts for factory-style integration (each sold separately)
- What’s Included: Tow-Pro Liberty Electric Brake Controller, Remote Head Assembly, Remote Head Nut, Remote Head Knob, Remote Head Bezel, Remote Head Cable 3’3” (1 m). Supports 1–2 axles. Fits most common trailer braking applications
- No Knee-Knocking and Sway Control: Compact dash dial blends seamlessly into your vehicle while Active Calibration and sway control deliver smooth braking, with or without a trailer to stay steady on roads
- Confidence for The Long Haul: Designed and torture-tested in the Australian Outback, it's engineered for the toughest towing conditions. Trusted for 45+ years, REDARC offers a 2 year limited warranty on this trailer brake controller
- 【Intelligent braking】Proportional controllers are the safest and most responsive braking system you can install.Proportional trailer brake controllers automatically sense when your tow vehicle slows down or stops. This type of brake controller will replicate your own braking intensity for your trailer's brakes, whether you slow to a gradual stop or have to slam on your brakes
- 【Easy to display】LED Digital display screens show the voltage delivery going from the brake controller to the trailer's brakes. Easy to read, easy to observe vehicle conditions in real time.In case of emergencies, make adjustments in time
- 【Safer and more stable】Fits 1 to 4 axle (2 to 8 brakes) trailers to deliver a signal from your vehicle's brakes to your trailer,both quantity of braking power (result) and rate of the program (sync) can be adjusted to fit your inclination, the street conditions, and kind of trailer,increase the safety of driving.Requires no leveling
- 【Quick installation and use】Wiring ports are available for vehicle-specific brake controller harnesses and provide a quick connection between the controller and the towing vehicle for quick and easy installation or removal
- 【4 Wiring & controls】BLACK-Vehicle Power, RED-Stop Light, WHITE-Vehicle Ground, BLUE-Trailer Brakes
- Slim, low-profile design for a functional, modern aesthetic
- Unique bracket system for improved dash clearance
- Fully adjustable power and ramp time
- Operates 2-6 trailer brakes at a time (1-3 axles)
- No internal moving parts and no leveling required
- 🏆【PROPORTIONAL ELECTRIC BRAKE CONTROLLER】Lrichy brake controller uses internal sensors to automatically apply trailer brakes based on your tow vehicle's braking intensity and speed. It intelligently sets the correct braking level and adjusts for hills, delivering reliable stopping power in any situation
- 🏆【WIDE COMPATIBILITY】This proportional controller replaces the Brake-EVN 8508220 and has Smoother braking than the 8507111 Time-Delay Brake IV. It's compatible with various vehicles including Ford, GM, Chevy, Dodge, RAM, Toyota, Jeep, and more with 2, 4, 6, and 8 brakes (1-4 axles). NOTE: Vehicle-Specific Plug & Play Harness Not Included
- 🏆【SIMPLE SETUP & USE】A detailed instruction manual with an easy-to-read LED digital display makes it easy to show settings, real-time diagnostic information, and alarms. For manual braking, simply move the manual lever to the left. Braking force will be applied to the trailer braking system based on the previously set braking force
- 🏆【EASY MOUNTING】Includes brackets and screws for simple installation. Features a plug-and-play port for easy disconnection
- 🏆【SATISFACTION GUARANTEE】Lrichy attaches great importance to product quality and customer shopping experience! We provide 2 Years of warranty service and a refund for product quality issues! If you have any problems, you can contact us via Amazon! Free exchange and refund policy for a truly hassle-free after-sales service!
- ✨ Proportional Braking System: Ensures smooth, consistent stops by applying trailer brakes in proportion to your vehicle's braking intensity. Ideal for all trailer types, from light utility to heavy-duty.
- ✨ Clear Digital Display: Easy-to-read screen provides real-time brake settings and connection status. Continuous diagnostics alert you to issues instantly for quick resolution.
- ✨ Customizable Braking: Adjust braking power with the manual override lever and three boost settings. Perfect for varying towing loads and driving conditions.
- ✨ Easy Installation: Plug-and-play wiring and flexible mounting options (snap-in clip or bracket) allow for quick setup within a 180-degree range.
- ✨ Reliable Performance: Built with self-leveling tech and advanced circuit protection. Backed by lifetime service and a no-hassle return policy for worry-free towing.
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Bulletin No.: PIT5792
Published date: 11/5/2020
Preliminary Information
PIT5792 Trailering App Non-Functional – Radio Display Is Blank
When App is Opened
Models
Brand: Model: Model Years:
VIN:
Engine: Transmissions:
from to
Chevrolet Silverado 2020 All All All All
GMC Sierra 2020 All All All All
Involved Region or Country North America
Additional Options (RPO) Equipped with Advanced Trailering System / In-Vehicle Trailering App (U1D)
Condition
Some customers may comment that when attempting to open the Trailering app in the radio display it will not launch or cannot be opened. When attempting to open the Trailering app the display goes blank and pressing the Home key returns the display to the Home page.
Cause This may be caused by a software anomaly.
Correction:
Do not replace parts for this condition. Perform the Return to Factory Defaults commands in the radio Settings menu.
Service Procedure
1. Confirm that launching the Trailering app causes the radio screen to go blank and that pressing the Home key returns the display to normal.
2. Perform the Return to Factory Defaults command in the radio Settings menu.
2.1 Clear vehicle settings.
2.2 Clear personal data.
3. Demonstrate this to the customer in case the situation ever occurs in the future.
4. Submit a Field Product Report or utilize the unique labor code in this PI to assist engineering in tracking the concern.
Warranty Information
For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information.
Labor Operation Description Labor Time
3487148 Return to Factory Defaults to Recover Trailering App .3 Hrs.
*This is a unique Labor Operation for Bulletin use only.
Version History
Version History
Version 1
Modified
11/05/2020 – Created on.
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