Rear Seat Media Headphone Information – 2021 Cadillac Chevrolet GMC

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Bulletin No.: PIT5784A
Published date: 11/18/2020
Preliminary Information
PIT5784A Rear Seat Media Headphone Information
Models
Brand: Model: Model Years:
VIN:
Engine: Transmissions:
from to
Cadillac Escalade Models 2021 All All All All
Chevrolet Suburban 2021 All All All All
Chevrolet Tahoe 2021 All All All All
GMC Yukon Models 2021 All All All All
Involved Region or Country North America
Additional Options (RPO) UW9 – Rear Seat Media System
Condition
Some customers may comment they cannot Blue-tooth pair the factory provided
headphones that were included with the vehicle.
Cause
The cause of this concern could be a misunderstanding of how the factory provided
headphones operate.
Correction:
The factory provided headphones are infrared and not Blue-tooth.
The factory infrared headphones will automatically connect to Rear Seat Media and there is no pairing involved.
The headphones are powered by AAA batteries (batteries included).
To turn them on, press the power button located on the right side of the headphone ear pad.
A power light will activate to indicate the headphone is on. If the power light flashes, the
headphone may not be in range of the Rear Seat Media transmitter or there is no sound
being played. The Rear Seat Media transmitter will only transmit when sound is being
played. To establish a connection, ensure there is sound from the media being played and
then try moving the headphone closer to the Rear Seat Media screen until the light stops
flashing. Press the large button on the right ear pad to switch audio playback between the
left and right rear screens. The infrared headphones will turn off automatically when Rear
Seat Media turns off or if the headphones are out of range for an extended period of time.
Additional tips:
– Screen 2 (right screen) has the infrared transmitter, which is used for the factory headphones. The IR
transmitter points to both sides of the vehicle. The Read Seat Media Transmitter will only transmit when sound is
being played.
– The Rear Seat Media allows connections for up to 9 headphones via Blue-tooth and 1 infrared
headphone connection per screen. A total of 20 headsets can be connected to Rear Seat Media; 18 by Blue-tooth
and 2 by infrared connection.
– The customer can purchase their own set of Blue-tooth headphones. If they do so they can pair them to the
Read Seat Media by performing the following:
To connect your own headset to a rear screen via Blue-tooth, follow these steps:
• Press the Headphone icon on the Rear Seat Media Home Page
• Select Add New Headphones
• Set your Blue-tooth headset to pairing mode if you have not done so already. If your headset
is already paired with another device such as a smartphone, you may have to disconnect the
headset from that device before connecting to Rear Seat Media
• Your headset will then be displayed on the list of Available Headphones on the rear screen.
Select your headset
• Once connection is complete, you’ll see a “Pairing Successful” pop-up. Press OK
• You will then be given the option to name your headset, if desired
• You can then pair additional headsets, or press Done and use your headset to listen to media
Version History
Version 2
Modified
10/7/2020 – Created on.
11/18/2020 – Updates to the Models and Correction section.

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