Special Coverage Adjustment A192219310 Radiator Leaks – Maven Vehicles – 2015-2019 Chevrolet Trax

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5533
URGENT – DISTRIBUTE IMMEDIATELY
Date: October 5, 2020
Subject: A192219310-01 – Special Coverage
Radiator Leaks – Maven Vehicles
Revised Parts Table and Service Procedure
Models: 2015 – 2019 Chevrolet Trax
To: All General Motors Dealers
This bulletin is being revised to update the parts table and the service
procedure. Please discard all previous copies of A192219310.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
Special Coverage Adjustment
A192219310 Radiator Leaks – Maven Vehicles
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 8
Release Date: October 2020 Revision: 01
Revision Description: This bulletin is being revised to update the parts table and the service procedure.
Please discard all previous copies of A192219310.
Attention: This Special Coverage can be seen in the Applicable Warranties section in Investigate Vehicle History
(IVH).
Make Model
Model Year
From To RPO Description
Chevrolet Trax 2015 2019
Involved vehicles are identified on the Applicable Warranties section in GM Global Warranty Management system. This
site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition On some 2015 – 2019 model year Chevrolet Trax vehicles, there may be a coolant leak at the radiator.
Special
Coverage
Adjustment
This special coverage covers the condition described above for a period of 6 years or 72,000 miles
(116,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after March
26, 2020, are covered by this special coverage and must be submitted using the labor operation codes
provided with this bulletin. Claims with repair orders prior to March 26, 2020, must be submitted to the
Service Contract provider.
Vehicle owners or lessees who paid for repairs referenced in this Special Coverage (“Customers”) are
eligible for reimbursement of their reasonable and customary expenses in accordance with the
procedures specified below. The conditional right to reimbursement is provided by GM solely in the
interest of customer satisfaction and is personal to Customers. Customers may not assign and GM
does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to
receive reimbursement, or any other rights granted by this Special Coverage to any third party,
including but not limited to service contract providers, and this Special Coverage is not intended to
and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights
to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.
Correction Dealers are to replace condenser, radiator, fan, charge air cooler and piping, and A/C pipes. The
repairs will be made at no charge to the customer.
Parts
Quantity Part Name Part No.
As Needed R-134A Refrigerant 12356150 (US)
10953485 (Canada)
1 Radiator Assembly – Engine Cooling Fan Module (incl’s condenser + charge air
cooler)
95409466
1 A/C Condenser Hose Assembly 42588258
1 A/C Refrigerant Label 42712526
1 Dexron-VI Automatic Transmission Fluid 88865601 (US)
19264717 (Canada)
1 Dex-Cool Engine Coolant 12346290 (US)
10953464 (Canada)
1 A/C System Seal 02724966
1 Transmission Oil Cooler Pipe (2015 only) 42520228
It is estimated that less than 4% of the involved vehicles will require to will be replaced on this vehicle. Due to the small
number of vehicles anticipated that will need this fix and the limited initial parts availability, dealers are
encouraged not to order these parts for use as shelf stock. Parts may have quantity limiters in effect.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
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A192219310 Radiator Leaks – Maven Vehicles
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Warranty Information
Labor
Operation Description
Labor
Time
Trans.
Type
Net
Item
9900690 Condenser-Radiator-Fan-Module Replacement 2.9 ZREG N/A
9900691 Customer Reimbursement Approved
– For USA and Canada dealers only
N/A
ZREG *
9900692 Customer Reimbursement Denied – For USA dealers only N/A ZREG **
* For USA and Canada: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. Submit $20.00
administrative allowance in Net/Admin Allowance.
** Submit $10.00 administrative allowance in Net/Admin Allowance.
Service Procedure
Note: For 2015 model year vehicles only, the Transmission Oil Cooler will need to be removed entirely and
replaced with the Transmission Oil Cooler Pipe from the parts list.
1. Disconnect the negative battery cable. Refer to Battery Negative Cable Disconnection and Connection in SI.
2. Remove the front fascia. Refer to Front Bumper Fascia Replacement in SI.
3. Recover the Air Conditioning Refrigerant. Refer to Refrigerant Recovery and Recharging in SI.
4. Drain the coolant. Refer to Cooling System Draining and Filling in SI.
5. Disconnect the radiator outlet and inlet hoses from the radiator.
6. Remove the center support bracket. Refer to Front Bumper Fascia Center Support Replacement in SI.
7. Remove the front bumper lower impact bar. Refer to Front Bumper Lower Impact Bar Replacement in SI.
8. Remove the radiator air upper baffle and deflector. Refer to Radiator Air Upper Baffle and Deflector Replacement in
SI.
9. Remove the radiator air lower baffle and deflector. Refer to Radiator Air Lower Baffle and Deflector Replacement in
SI.
10. Remove the Front Bumper Energy Absorber. Refer to Front Bumper Energy Absorber Replacement in SI.
11. Remove both front headlamps. Refer to Front Headlamp Replacement in SI.
12. Unbolt and disconnect the Air Conditioning Condenser Hoses from the condenser.
13. Remove the transmission cooler lines from the radiator.
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A192219310 Radiator Leaks – Maven Vehicles
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14. At this point, the vehicle should look as shown above. The entire Condenser-Radiator-Fan-Module (CRFM, including
the Charge Air Cooler), should now be removed together as one unit through the front of the vehicle.
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15. Replace the Air Conditioning Condenser Hose with the new part provided as shown.
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• Be sure to replace the accompanying A/C Compressor Hose Seal (circled above) while replacing the
Condenser Hose.
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16. Transfer the transmission cooler line clip from the fan shroud of the old CRFM to the fan shroud of the new CRFM.
17. Install the new CRFM assembly in the same manner as the old one was removed.
18. Install the radiator upper brackets. Refer to Radiator Upper Bracket Replacement in SI.
19. Snap the transmission cooler lines into the radiator.
20. Install the headlights. Refer to Front Headlamp Replacement in SI.
21. Install the radiator air lower baffle and deflector. Refer to Radiator Air Lower Baffle and Deflector Replacement in
SI.
22. Install the radiator air upper baffle and deflector. Refer to Radiator Air Upper Baffle and Deflector Replacement in
SI.
23. Install the Front Bumper Energy Absorber. Refer to Front Bumper Energy Absorber Replacement in SI.
24. Install the center support bracket. Refer to Front Bumper Fascia Center Support Replacement in SI.
25. Install the radiator inlet hose to the radiator. Refer to Radiator Outlet Hose Replacement in SI.
26. Install the radiator outlet hose to the radiator. Refer to Radiator Outlet Hose Replacement in SI.
27. Fill the air conditioning refrigerant. Refer to Refrigerant Recovery and Recharging in SI.
28. Fill the coolant fluid. Refer to Cooling System Draining and Filling in SI.
29. Install the front bumper fascia. Refer to Front Bumper Fascia Replacement in SI.
30. Connect the battery negative cable. Refer to Battery Negative Cable Disconnection and Connection in SI.
31. Clean the A/C Refrigerant label (located on the Front Bumper Fascia Opening Upper Cover) using rubbing alcohol.
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32. Install the new A/C Refrigerant label (reads 0.570kg) over the old label (reads 0.440kg).
33. Fill the air conditioning refrigerant. Refer to Refrigerant Recovery and Recharging in SI. Be sure to fill to the
amount indicated on the new label – the refrigerant fill has increased from .440kg to .570kg.
34. Check the transmission fluid level and add transmission fluid as appropriate. Refer to Transmission Fluid Level
and Condition Check in SI.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for Customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
General Motors will notify Customers of this special coverage on their vehicle (see copy of typical Customer letter included
with this bulletin).
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer prior to or by April 30, 2021. See General Motors Service Policies and Procedures Manual,
Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Special Coverage Adjustment
A192219310 Radiator Leaks – Maven Vehicles
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April 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
As the owner of a 2015 – 2019 model year Chevrolet Trax, your satisfaction with our product is very important to us.
This letter is intended to make you aware that some 2015 – 2019 model year Chevrolet Trax vehicles, may have a
condition where there may be a coolant leak at the radiator.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the
condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the condition described above.
If this condition occurs on your 2015 – 2019 model year Chevrolet Trax within 6 years of the date your vehicle was
originally placed in service or 72,000 miles (116,000 km), whichever occurs first, the condition will be repaired for you at
no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this
special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments
qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your
GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time
that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter
with your other important glove box literature for future reference.
Reimbursement: If you have already paid for repairs for the condition described in this letter, please complete the
enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will
expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all
required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and
required documents must be presented to your dealer or received by the Reimbursement Department by April 30, 2021,
unless state law specifies a longer reimbursement period.
The right to submit reimbursement claims is provided by GM solely in the interest of customer satisfaction and is
personal to vehicle owners and lessees who previously paid for repairs referenced in this Special Coverage
(“Customers”). Customers may not assign and GM does not consent to any assignment of any Customer’s right
to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special
Coverage to any third party, including but not limited to service contract providers, and this Special Coverage
is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any
other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.
If you have any questions or need any assistance, please contact your dealer or the appropriate Customer Assistance
Center at the number listed below.
Division Number Text Telephones (TTY)
Chevrolet 1-800-222-1020 1-800-833-2438
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994
We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your
continued satisfaction with our products.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
Enclosure
A192219310

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