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NHTSA ID Number: 10183226
Manufacturer Communication Number: N202317390
Summary
Customer Satisfaction Program – Certain vehicles may have a condition in which the brake system control module (BSCM) may set and latch an internal fault in the module’s on-board diagnostics (OBD) buffer. When the fault is present, no malfunction indicator lamp (MIL) is illuminated and there is no driver information center (DIC) message. If an over the air (OTA) software update is pushed to an OBD module and the customer accepts it through the Infotainment system, the update will fail because the presence of the active fault will block the OTA update. The customer may notice that the OTA update has failed with an error message on the DIC. This fault is not visible through dealer tools. Dealers are to reprogram the BSCM.
SEOCONTENT-START
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5547
URGENT – DISTRIBUTE IMMEDIATELY
Date: October 20, 2020
Subject: N202317390 – Customer Satisfaction Program
Brake System Control Module Internal Fault
Models: 2021 Cadillac Escalade, Escalade ESV
2021 Chevrolet Suburban, Tahoe
2021 GMC Yukon, Yukon XL
To: All General Motors Dealers
General Motors is releasing Customer Satisfaction Program N202317390
today. The total number of U.S. vehicles involved is approximately 67,599.
Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on November 3, 2020.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated October 21, 2020 or sooner. A list of involved vehicles in dealer new
inventory is attached to this message. Please hold all warranty transactions until IVH
has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
Customer Satisfaction Program
N202317390 Brake System Control Module Internal Fault
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 6
Release Date: October 2020 Revision: 00
Attention: This program is in effect until November 30, 2022.
Make Model
Model Year
From To RPO Description
Cadillac Escalade
2021 2021
Escalade ESV
Chevrolet Suburban
Tahoe
GMC Yukon
Yukon XL
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Certain 2021 model year Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC Yukon
and Yukon XL vehicles may have a condition in which the brake system control module (BSCM) may set
and latch an internal fault in the module’s on-board diagnostics (OBD) buffer. When the fault is present,
no malfunction indicator lamp (MIL) is illuminated and there is no driver information center (DIC)
message. If an over the air (OTA) software update is pushed to an OBD module and the customer
accepts it through the Infotainment system, the update will fail because the presence of the active fault
will block the OTA update. The customer may notice that the OTA update has failed with an error
message on the DIC. This fault is not visible through dealer tools.
Correction Dealers are to reprogram the BSCM.
Parts
No parts are required for this software update.
Warranty Information
Labor
Operation Description
Labor
Time
Trans.
Type
Net
Item
9105261* Verified Module Software or Calibration Level: Module Is
Programmed with Same Level Software or Calibration
0.2
ZFAT N/A
9105262* Brake System Control Module Reprogramming with SPS 0.3
Important: * To avoid warranty transaction rejections, carefully read and follow the instructions below:
• The Warranty Claim Code must be accurately entered in the “Warranty Claim Code” field of the transaction.
• When more than one Warranty Claim Code is generated for a programming event, it is required to document all
Warranty Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the
Warranty Claim Code” field of the transaction, otherwise the transaction will reject. It is best practice to enter the
FINAL code provided by SPS/SPS2.
Warranty Claim Code Information Retrieval
If the Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS system as follows:
1. Open TLC/TIS on the computer used to program the vehicle.
2. Select and start SPS/SPS2.
3. Select Settings.
4. Select the Warranty Claim Code tab.
The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is
retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code
field.
Service Procedure
Note: Carefully read and follow the instructions below.
• Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector.
If there is an interruption during programming, programming failure or control module damage may occur.
Customer Satisfaction Program
N202317390 Brake System Control Module Internal Fault
Page 2 of 6
• Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will
interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to
www.gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster
pack disconnected from the AC voltage supply. DO NOT connect a battery charger.
• Ensure the ignition is turned OFF, load on the vehicle’s battery such as; interior lights, exterior lights (including
daytime running lights), HVAC, etc. may affect the download process.
• Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M)
system status indicators to NO.
5644477
Customer Satisfaction Program
N202317390 Brake System Control Module Internal Fault
Page 3 of 6
5431207
Important: Techline Connect and TIS2WEB screens shown above.
Important: If the same calibration/software warning is noted on the TLC or SPS Summary screen, select OK and
follow screen instructions. After a successful programming event, the WCC is located in the Service Programming
System dialogue box of the SPS Summary screen. No further action is required. Refer to the Warranty section of the
bulletin.
Important: When programming a module in GM’s new Vehicle Intelligence Platform, or VIP, the power mode (ignition)
needs to be off or errors may occur. This involves the 2020 Chevrolet Corvette, Cadillac CT5 and CT4, as well as the
upcoming 2021 full-size Chevrolet, GMC, Cadillac SUVs and Buick Envision. Serial Data Message Authentication
also needs to have the ignition off.
1. Reprogram the brake system control module. Refer to K160 Brake System Control Module: Programming and Setup
in SI.
Customer Satisfaction Program
N202317390 Brake System Control Module Internal Fault
Page 4 of 6
5644478
5431209
Important: To avoid warranty transaction rejections, you MUST record the warranty claim code provided on the
Warranty Claim Code (WCC) screen shown above on the job card. Refer to callout 1 above for the location of the
WCC on the screen.
2. Record SPS Warranty Claim Code on job card for warranty transaction submission.
Customer Satisfaction Program
N202317390 Brake System Control Module Internal Fault
Page 5 of 6
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded,
released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through November 30, 2022. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup
cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, through November 30, 2022, whenever a vehicle subject to this field action enters your vehicle inventory you
must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition,
for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action
and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the
vehicle.
Dealer Reports
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
USA & Canada – General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Customer Satisfaction Program
N202317390 Brake System Control Module Internal Fault
Page 6 of 6
November 2020
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2021 model year Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC
Yukon or Yukon XL vehicle may have a condition in which the brake system control module (BSCM) may set an internal
fault. When the fault is present, no malfunction indicator lamp (MIL) is illuminated and there is no driver information
center (DIC) message. If an over the air (OTA) software update is pushed to the vehicle (where available) and the
customer accepts it, the update will fail, and an error message will show on the DIC.
Your satisfaction with your GM vehicle is very important to us, so we are announcing a program to prevent this condition
or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will reprogram the BSCM. This service will be performed for you at no charge
until November 30, 2022. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division Number Text Telephones (TTY)
Cadillac 1-800-458-8006 1-800-833-2622
Chevrolet 1-800-222-1020 1-800-833-2438
GMC 1-800-462-8782 1-800-462-8583
Puerto Rico – English 1-800-496-9994
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994
We truly appreciate you taking the time to update your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many
miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
N202317390
******************************************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5583
URGENT – DISTRIBUTE IMMEDIATELY
Date: November 25, 2020
Subject: N202317390 – Customer Satisfaction Program
Brake System Control Module Internal Fault.
Service Reprogramming Now Available
Models: 2021 Cadillac Escalade, Escalade ESV
2021 Chevrolet Suburban, Tahoe
2021 GMC Yukon, Yukon XL
To: All General Motors Dealers
Attention: General Manager, Service Advisor, Service Manager, Parts and Service Director, Parts Manager, New or Used Vehicle Sales Manager, and Warranty Administrator Effective November 23rd at 8:00pm (EST), GM was forced to temporarily suspend service programming for the Brake System Control Module (BSCM) on the 2021MY full size sport utility vehicles. This action prevented dealers from completing Customer Satisfaction field action N202317390 as well as any programming events unrelated to the field action. This step became necessary due to multiple reports of unsuccessful reprogramming attempts on these vehicles. GM has taken steps to re-enable BSCM programming on these vehicles, and effective Tuesday November 24th at approximately 9:30pm (EST) BSCM programming has been restored.
Please start programming vehicles as normal.
If you have a vehicle with issues due to a prior programming failure of the BSCM, please contact the Techline Customer Support Center at 1-800-828-6860 for assistance.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
SEOCONTENT-END
5 Affected Products
Vehicles
MAKE | MODEL | YEAR |
CADILLAC | ESCALADE | 2021 |
CHEVROLET | SUBURBAN | 2021 |
CHEVROLET | TAHOE | 2021 |
GMC | YUKON | 2021 |
GMC | YUKON XL | 2021 |
1 Associated Document
Manufacturer Communications
MC-10183226-9999.pdf 395.493KB
NHTSA ID Number: 10184529
Manufacturer Communication Number: N202317390
Summary
Customer Satisfaction Program (Programming Suspended/Resumed) – Certain vehicles may have a condition in which the brake system control module (BSCM) may set and latch an internal fault in the module’s on-board diagnostics (OBD) buffer. When the fault is present, no malfunction indicator lamp (MIL) is illuminated and there is no driver information center (DIC) message. If an over the air (OTA) software update is pushed to an OBD module and the customer accepts it through the Infotainment system, the update will fail because the presence of the active fault will block the OTA update. The customer may notice that the OTA update has failed with an error message on the DIC. This fault is not visible through dealer tools. Dealers are to reprogram the BSCM.
1 Associated Document
Manufacturer Communications
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5583
https://www.nhtsa.gov/recalls?nhtsaId=10184529
Reprogramming
GM Diagnostic/Programming (TIS2Web)
Approved J2534 Device with TIS2WEB can reprogram 1996 and later All GM Modules.
To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle's 17 character Vehicle Identification Number (VIN) and select 'Get CAL ID’.
You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.
The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.
The following are the supported interface tools:
The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.
Servicing the next generation Global A vehicles will require the diagnostic software, GDS2, Global Diagnostic System 2 running on a local PC device while the MDI is connected to the vehicle. The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles.
The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.
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