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NHTSA ID Number: 10183225
Manufacturer Communication Number: N202310460-01
Summary
Customer Satisfaction Program – certain vehicles may have been double charged for the remote start at the time of purchase. Dealers are to provide the customer with a reimbursement check in the amount of $300 (leased vehicles have a specific amount which are listed at the end of this bulletin).
SEOCONTENT-START
Customer Satisfaction Program
N202310460 Customers Double Charged for Remote Start
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 4
Release Date: October 2020 Revision: 01
Revision Description: This bulletin is being updated to list the specific reimbursement on lease vehicles.
Please discard all previous copies of N202310460.
Attention: This program is in effect until November 30, 2022.
Make Model
Model Year
From To RPO Description
Buick Encore GX 2020 2020 GFC
and
Y55
Trim Package RST and Sales
Package Comfort
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Certain 2020 model year Buick Encore GX vehicles, equipped with the Sport Touring (RPO GFC) and
the Cold Weather Comfort (RPO Y55), may have been double charged for the remote start at the time
of purchase.
Correction Dealers are to provide the customer with a reimbursement check in the amount of $300 (leased vehicles
have a specific amount which are listed at the end of this bulletin).
Parts
No parts are required for this repair.
Warranty Information
Labor
Operation Description
Labor
Time
Trans.
Type
Net
Item
9105289 Customer Reimbursement Check Issued N/A ZFAT *
*Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. The amount identified in Net Item is the
$300.00 dealer check issued to a customer. Customers who are identified as a lessee will receive the specific amount
owed as stated in their owner letter. A list of these amounts by VIN is included at the end of this bulletin. Record the
check number in the Invoice Number field. Record the VIN on the check. Submit $20.00 administrative allowance in
Net/Admin Allowance.
Service Procedure
Important: Dealers are to verify these three pieces of information prior to issuing a reimbursement check:
1. Original Owner Letter provided by General Motors
2. Vehicle registration
3. Driver’s license or state ID, verify that it matches the registration and owner letter
Issue the customer a reimbursement check in the amount of $300.00 (or amount specified in the leased vehicle list at the
end of this bulletin). Record the check number in the Invoice Number field and record the VIN on the check.
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded,
released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through September 30, 2022. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
Customer Satisfaction Program
N202310460 Customers Double Charged for Remote Start
Page 2 of 4
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup
cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, through September 30, 2022, whenever a vehicle subject to this field action enters your vehicle inventory
you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition,
for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action
and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the
vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this program.
Customer Notification
USA & Canada – General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin). Customers identified as Lessees will be notified of the reimbursement amount in their customer letter.
Double Charge Reimbursement Amounts by VIN for Leased vehicles
VIN Amount Due to Customer
KL4MMCSL0LB072754 $163.12
KL4MMCSL1LB070222 $177.51
KL4MMBS27LB091464 $157.60
KL4MMCSL4LB078573 $146.24
KL4MMBS26LB067785 $149.48
KL4MMCSL3LB067306 $156.35
KL4MMCSL1LB076313 $149.61
KL4MMBS20LB067281 $152.95
KL4MMBS29LB077419 $159.68
KL4MMCSL1LB082600 $155.43
KL4MMBS28LB077301 $158.61
KL4MMCSL4LB095227 $139.18
KL4MMBS20LB083030 $160.26
KL4MMCSL7LB066529 $114.44
KL4MMBS23LB085015 $156.83
KL4MMCSL4LB097656 $175.93
KL4MMBS27LB082070 $180.39
KL4MMBS23LB067646 $159.72
KL4MMBS23LB068148 $161.21
KL4MMBS26LB081296 $162.37
Customer Satisfaction Program
N202310460 Customers Double Charged for Remote Start
Page 3 of 4
KL4MMBS2XLB079549 $159.32
KL4MMCSL9LB083316 $150.90
KL4MMBS20LB084792 $135.22
KL4MMCSL8LB095960 $145.32
KL4MMBS21LB098166 $138.96
KL4MMBS21LB097793 $154.75
KL4MMBS21LB094859 $135.70
KL4MMCSL2LB097588 $149.46
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Customer Satisfaction Program
N202310460 Customers Double Charged for Remote Start
Page 4 of 4
October 2020
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2020 model year Buick Encore GX may have a condition in which a double charge was
applied for the remote start at the time of vehicle purchase.
What We Will Do: Your GM dealer will provide you with a reimbursement check in the amount of $300 (or specific
amount per lease vehicle). This reimbursement is available to you until November 30, 2022.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to begin the reimbursement process. Please provide this customer letter, your driver’s license or state ID and
vehicle registration to present to the dealer in order to receive your reimbursement check.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division Number Text Telephones (TTY)
Buick 1-800-521-7300 1-800-832-8425
Puerto Rico – English 1-800-496-9994
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994
We want you to know that we will do our best, throughout your ownership experience, to ensure that your Buick Encore
provides you many miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
N202310460
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5542
URGENT – DISTRIBUTE IMMEDIATELY
Date: October 14, 2020
Subject: N202310460-01 – Customer Satisfaction Program
Customers Double Charged for Remote Start
Revised Warranty Information
Models: 2020 Buick Encore GX
To: All General Motors Dealers
This bulletin is being updated to list the specific reimbursement on lease
vehicles. Please discard all previous copies of N202310460.
Customers who are identified as a lessee will receive the specific amount
owed as stated in their owner letter. A list of these amounts by VIN is included
at the end of the bulletin and is attached to this message for reference.
Customer Letter Mailing
The customer letter mailing will begin on October 26, 2020. If a customer
comes into your dealership for any other reason prior to receiving their owner
letter, proceed with the reimbursement.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
SEOCONTENT-END
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
BUICK | ENCORE GX | 2020 |
1 Associated Document
Manufacturer Communications
MC-10183225-9999.pdf 105.091KB
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- ✅ START YOUR VEHICLE REMOTELY- Use the most complete Plug N Play Remote Starter KIT to warm up your vehicle in those freezing mornings. Press 3x lock on your OEM remote to remote start. No more waiting 10 min to defog your windshield. 😊
- ✅ 5 MINUTE INSTALL – This kit includes a T-harness that greatly simplifies the install. There is no disassembly of the vehicle required. The T-Harness simply connects to the BCM located under the dash. There is zero wire splicing or cutting involved. Please see the video in the listing.
- ✅ COMPATIBLE VEHICLES – This kit is compatible with select Chevrolet Silverado’s and select GMC Sierra’s. 2014 Silverado & Sierra 1500 || 2015-2023 Silverado & Sierra 1500/2500/3500 || Compatible with both old body style and new body style.
- 🔴🔴 VEHICLE REQUIREMENTS 🔴🔴 – This kit will only work with automatic transmission, and key start. Will not work if the vehicle has a manual transmission or is push to start.🔴🔴 THIS KIT DOES NOT INCLUDE ANY KEY FOB OR REMOTE.🔴🔴Press 3x lock on your existing remote, to remote start. 🔴🔴Both diesel and gas are compatible.
- 🔴🔴Computer, Required 🔴🔴 – Pairing the remote starter to the vehicle requires the remote starter to be connected to a windows computer with a USB updater tool. The tool is is currently included in the kit
- ✅ START YOUR VEHICLE REMOTELY- Use the most complete Plug N Play Remote Starter KIT to warm up your vehicle in those freezing mornings. No more waiting 10 min to defog your windshield. 😊
- ✅ PLUG ‘N PLAY T-Harness – The included T-Harness eliminates wire cutting or splicing. Simple, 15-minute installation. However, there is some disassembly of your truck required. Instructions are included, or you may watch the installation video.
- ✅ COMPATIBLE VEHICLES – This kit is compatible only with Tahoe, Yukon, Suburban 2007-2014. 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014 ✅ NO NEED FOR EXTRA DEVICES - Start your vehicle with clicking 3x lock on your factory remote. Press lock 3x again and the Start-X Remote Starter will turn off your vehicle too. You can also add a cell phone module to be able to start from anywhere in the world.
- ✅ INSTALLATION - Installation is entirely completed at the vehicle. No flashing or updater tool is required.
- Cranks engine from under the hood without the help of an assistant
- Includes heavy duty 6-foot oil and grease resistant leads
- Extra large, easy to use insulated metal clips eliminate risk of accidental shock
- Works on computer controlled and conventional vehicles
- Durable shock resistant ABS plastic housing features ergonomically designed grip
- ✅ START YOUR VEHICLE REMOTELY- Use the most complete Plug N Play Remote Starter KIT to warm up your vehicle in those freezing mornings. No more waiting 10 min to defog your windshield. 😊 Press 2 times on your existing remote, to remote start.
- ✅ START-X T-HARNESS – This kit includes a unique Start-X T-harness that greatly simplifies the install. There is zero wire splicing or cutting involved, completely plugs into the factory connectors.
- ✅ USA- This kit is brought to you by Start-X, the leading plug n play remote start company in North America. The remote Start module is proudly designed, engineered, and manufactured in North America. With tens of thousands of satisfied customers, you can't go wrong. Start-X technical support agents are located in the USA and provide support in English.
- ✅PROGRAMMING – Windows computer is required to complete the installation.
- ✅ RANGE – The distance you can remote start from is the same distance you can lock/unlock your vehicle. You may want to test your remote to see if it’s enough for your remote start needs.
- ✅ START YOUR VEHICLE REMOTELY- Use the most complete Plug N Play Remote Starter KIT to warm up your vehicle in those freezing mornings. No more waiting 10 min to defog your windshield. 😊
- ✅ COMPATIBLE VEHICLES – This kit is compatible with the Chevrolet Equinox and GMC Terrain, years 2010-2017.
- ✅ 5 MINUTE INSTALL – This kit includes a T-harness that greatly simplifies the install. There is no disassembly of the vehicle required. The T-Harness simply connects to the BCM located under the dash. There is zero wire splicing or cutting involved. Please see the video.
- 🔴🔴 VEHICLE REQUIREMENTS 🔴🔴 – This kit will only work with a gas vehicle, automatic transmission, and key start. Will not work if the vehicle runs on diesel or has a manual transmission or is push to start.
- 🔴🔴Computer, Required 🔴🔴 – Pairing the remote starter to the vehicle requires the remote starter to be connected to a windows computer with a USB updater tool. The tool is included in the kit
- ✅ START YOUR VEHICLE REMOTELY- Use the most complete Plug N Play Remote Starter Kit to warm up your vehicle in those freezing mornings. No more waiting 10 min to defog your windshield. 😊 Cool your vehicle before entering in the blistering heat.
- ✅ START-X T-HARNESS – This kit includes a unique Start-X T-harness that greatly simplifies the install. There is zero wire splicing or cutting involved, completely plugs into the factory connectors. Watch the video to see how easy it is.
- ✅ 3 X LOCK - No need for extra devices. Start your vehicle by pressing lock 3 times on your existing factory remote. The distance you can remote start from is the same distance you can lock/unlock your vehicle. No remote is included in this kit. You may want to test your remote to see if it’s enough for your remote start needs.
- ✅ COMPATIBILITY -This kit is compatible with all Chevrolet Equinox, GMC Terrain, Chevrolet Traverse 2018-2023. GMC Acadia 2017 -2023. Push to Start vehicles, not key start vehicles.
- ✅ Computer Required – Pairing the remote starter to the vehicle requires the remote starter to be connected to a windows computer with a USB updater tool. The tool is included in the kit.
- Warms or cools your vehicle’s cabin before entry so it’s comfortable when you get in
- Allows you to warm up your vehicle’s engine
- Integrates with your vehicle’s anti-theft system
- ✅ START YOUR VEHICLE REMOTELY- Use the most complete Plug N Play Remote Starter KIT to warm up your vehicle in those freezing mornings. No more waiting 10 min to defog your windshield. 😊
- ✅ COMPLETELY PLUG ‘N PLAY – The included T-Harness eliminates all wire cutting or splicing. This is a complete plug n play kit. However, there is some disassembly of your truck required. Instructions are included, or you may watch the installation video.
- ✅ COMPATIBLE VEHICLES – This kit is compatible only with Express 2018-2023 & GMC Savana 2018 – 2023. Gas, not diesel. Automatic transmission. 18 19 20 21 22 23.
- ✅ INSTALLATION - Installation is entirely completed at the vehicle. No flashing or updater tool is required.
- ✅ 3 x LOCK – Press lock 3 times on your existing OEM remote, to remote start. 🔴🔴 No Remotes are included in this kit.
- WHAT YOU NEED TO KNOW - This is the easiest kit you will ever install! This is a complete remote start for GM & Chevrolet. The kit includes a Crimestopper RS3 remote starter, bypass module, and all parts required for installation. Compatible with automatic transmission vehicles only. Custom T-harness= NO wire splicing. Requires only 1 connection to ground.
- REMOTE START FEATURES - The CrimeStopper RS3 is a remote start with keyless entry system. This system features Lock, Unlock, Start, Stop and multi-vehicle operations with up to 1500 ft. of range. This is the prefect remote start and keyless system for trucks, cars, vans and SUV's. Start your engine and warm or cool your vehicle from the comfort of your home. FEATURE: Programmable Run Time of 12 to 48 Minutes. FEATURE: Built in timer - can start vehicle every 4 hours on cold nights.
- This package is a complete prewired 3-Button remote start and keyless entry kit. The kit features the Crimestopper RS3 remote start, INTSL DATA & Keyless Bypass Module, and custom T-harnesses (pre-wired) so the kit only requires you to make 1 ground connection, the rest is plug and play. Includes detailed instruction sheet to assist with the installation. AVAILABLE OPTION (at additional cost) - Smartphone Interface in YOUR vehicle.
- PLUG & PLAY INSTALLATION TYPE - This kit is a true Plug & Play kit. The wiring T-Harness was designed to eliminate the need for the wiring connections that typical systems require. The installation of this product will still require the removal of your steering column cover to access the connection points. However the connections are simple plugins.
- MPC TECHNICAL SUPPORT - In our effort to, 'Go Green', we provide a link to download MPC's exclusive copyrighted installation tip sheet made by MPC's professional technicians to help you through the installation process. In case you get really stuck or have questions about options we include U.S. based technical support Monday-Friday 9am-5pm Arizona time. You can also open a web-based support ticket 24/7.
- Difference:【Key with PKE Function 】 the key has PKE Passive Keyless Entry function. 【 Key without PKE Function】the key don't have PKE Passive Keyless Entry function, but you can keyless entry by phone. The phone replace the key, when the phone near the car, the car unlock .
- 【Remote Engine Start/ Pre-warm or Pre-cool your car】Keep the air conditioner on after getting out of the car, use App or remote key to start engine outside the car, the air conditionerthe will turn on automatically. Remote Key start engine sensing distance is 50-150 meters.
- 【One Key Start / Build-in Lock】 Step on foot brake and press button for 1S to start up the car directly. When start the car and step on the foot brake, the central locking system will be locked, don't worry the kids will open the door when driving.
- 【Keyless Entry Especially For Upgrading Old Models】Phone sensing distance is 2-5m, door will unlock when the phone approch the car 2-5m. Fits for 95% DC12V compact, sedan, coupes, SUVs, pick-ups on the market. For Honda /Nissan /Chevy/Mercedes Benz/Jeep Cherokee more.
- 【Important】One of the following steps is necessary to active remote start function. 【1.】 When the car in start-up state, put the car gear in”P” or “N” position and pull up hand-brake on, press the start button for 2 , the led inside transmitter will flash slowlyWhen you get off the car, to shut down the engine and lock the car, then remote start function is actived.【2】Step on footbrake, long press the third and the fourth button at the same time on remote key for 4s
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